Asking an impossible task in order to verify withdraw

So I have been waiting to verify for awhile now and they keep asking for "To proceed with your request, we kindly ask you to upload a PDF version of your 30 NZD deposit made on 2025-10-14 12:24:41 UTC time zone with following details clearly visible: date, time and amount of the deposit, your name and merchant’s details." I have done exactly this il upload the document (keep in mind my deposit was done in NZST so the date is the 15th of october for the deposit). I've shown all info asked of me and uploaded in the required format, yet they still refuse to verify me and I'm over it.

I made a EFT payment or deposit on the 18th of February. 3weeks ago. Don't know what the issue was but they now investigating something. Live chat keeps on escalating the issue. Now they busy Investigating that too. Here is proof that I made the deposit. And bank statement approved it was successful.

Think we need outside people to do some more investigations?

On July 19, 2024 I played at the Bitkinz casino and won $3000 cad I gave the documents for verification the bank statement allowed and telephone bill and copy of an interac transfer transaction. My withdrawal was accepted and I received the money on July 20, 2024.

On July 22, 2024 I play again with interac transfers when I exceeded the transfer limit, I used my visa debit card to deposit, my card has two functions: debit and visa credit, I won $6000 when I requested two withdrawals of $3000.

Each time they are refused, they asked me for photos of my card that I gave and also statement of the last transactions, I am still waiting to receive the money customer service does nothing to help us.

Please help me get my money back.

Being an avid AG user in recently tried my luck in this site. And after seeing the fast payouts I raise my withdrawal. There begins my problem.

It's been 3 days now and so far I have not received my winnings.

Support is not helping. I kindly request AG to intervene and help me get my winnings.

Kindly request AG to update proper withdrawal timings for the site. As it is misleading.

I’ve made a deposit of 50Euros with Bitkingz on October 2nd with the deposit method instant transfer / Volt.

The money was never credited to my bitkingz account but immediately taken out of my bank account.

When I first contacted them on Oct 2nd they asked me to wait 48hrs in case the deposit still goes through. Fair enough.

On Oct 4th I’ve reached out again and submitted all transaction details as requested by their team and was told they will be in touch via email.

After that, I’ve not heard a single thing from them, have made multiple attempts to follow up with their live chat and have not received a single update other than “their team is working on it” and only when I reach out to them.

Since this morning, in my account history, the deposit is also showing as “rejected” instead of “pending” as it was before. Their lack of comms towards me left me with no trust that the situation is actively being worked on.

All I’m asking for is that the deposit is honoured (with the 1st deposit bonus I chose), or it be refunded to my bank account.

I have chat transcripts I can attach here but am unsure how to do so without doxxing my email address.