Reclamo #126 NetBet Casino

Withdrawal pending for ages due to slow verification process

Da murtaza1991

11 anni fa

I would firstly like to advise that I registered my account and played at NetBet from a Cyber cafe and won a substantial amount.

I was requested to send in documents which I duly complied and sent them. I then received an email stating that all my documents have been verified and my account updated accordingly.

My account was then locked, when i queried this on a numerous of occasions, I was told that there is a link between another player named as Fazanaa. I explained to them that I registered from a cyber cafe where there are over 20 PC's using one Internet router. By the way what has someone else's account got to do with mine anyway? Does not make sense to me.

I waited for over 5 days for a response. The response was that a letter was sent to me for verification purposes, this letter being sent was not told to me or even asked me whether I am still at my current property.

As I moved house they basically sent it to my previous address to which the new tenants returned the post to sender.

I was then asked to send my new proof of address, it has been another 5 days and still no response.

I am now in the process of taking legal action against NetBet, I will ensure that they also pay for all solicitors, Courts and Bailiffs fees associated with this case.

I would sincerely request anyone from their company to contact me because this matter is getting serious day by day now.

Thank you

Casinò contestato NetBet Casino

Motivo Problemi di verifica

AskGamblers

• Support Team

11 anni fa

Based on evidence that we received from casino management we can confirm that player didn't past verification check. We consider this complaint officially Resolved and closed.

AskGamblers

• Support Team

11 anni fa

We are waiting for additional information regarding this complaint.

murtaza1991

11 anni fa

Please note that since Netbet Casino was delaying in my withdrawal and making scrupulous and suspicious activity while speaking over the telephone and also no response from their department in charge, whether they even exist or not.

As I filed this case over to my CPS (Crown Prosecution Service) they liaised with Interpol and the reversal for the deposit was immediately actioned. As any online player if an operator is refusing to send winnings then I am sure that they will do whatever it takes for them not to lose out their deposit at least.

They are just making up any excuse not to pay, if they had any issues with my documents then why did they verify my documents and send me a confirmation email?

If they are really legitimate now that I had withdrawals of two amounts - £250, and £5,000.

My total deposit was £250, so from my point of view if they are legitimate they can cancel the £250 as this was reversed back and keep this, the remaining £5,000 they owe me.

Regardless whether NetBet accepts my request, an ongoing investigation is still underway and I can inform you that Interpol are coordinating with the French and Malta authorities regarding the running of Cosmo Gaming Company Ltd. If this matter is not resolved they will look into all their financial records and sooner or later I will eventually get my £5,000 they owe me.

All expenses, such as Court fees, Bailiffs recovery fees, Interpol fees, shall be paid by NetBet and they shall be held liable for any such costs that arises through compensation that i have also filed.

AskGamblers.com I thank you very much for your help in bringing my concerns in front of public, I will keep you updated on this case as it develops.

Thank you

NetBet Casino

• Representative

11 anni fa

Dear murtaza1991 ,

This account was opened from the same IP address as an account that had previously been active on netbet.com. The deposits on that previous account were later reported to us as fraudulent by the bank that had issued the payment card.

However we allowed this account to remain active pending our usual identity and address verification procedures. A number of documents were then sent, all of which gave reason to suspect that they were not authentic and one of which we have established beyond any doubt is falsified.

Finally, we were informed earlier this week by the issuing bank of the card used to deposit on this account that those deposits have also been reported as fraudulent by the card owner, thus nullifying any activity that has taken place on the account. We remain ready to liaise with the issuing bank and card owner regarding any future steps that they might wish to take.

Best regards,
Melanie

Netbet