NetBet Casino - I cannot log in to my account

Hello Juha,

Thank you for bringing this to our attention.

We have checked your case and we are sorry that we couldn't reach you, but we tried on several occasions as you can also see in the attached screenshots.

Please be so kind to answer the phone tomorrow in the time frame you've provided.

Thank you,
Marcel

Good evening,
I will wait a call from you March 11 and 12.
Kindly note I ask to call from 9 to 12 GTM+1. I can't wait call all day long have many things for take care.

Hello Juha,

As you have been informed, on Monday we will try to call you again, as unfortunately today we didn't get a chance to do it in the desired time frames.

I am sure that next week any unclarities will be resolved. Have a good weekend.

Thank you,
Marcel

Dear NetBet Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

We have tried several times to reach the customer as per his instructions, yet he failed to answer the phone.

Thank you,
Marcel

Good afternoon,
In attachment you are welcome to find a screenshot showing 2 calls are made at the end of February and that's all. No more calls are registrated.
I wanted to call them myself and asked for a phone number, but they said they had communication problems.
You can contact me by yourself phone is on.

Hello,

Although the photo you've shown shows as if we might not have tried, here are the records when we tried to call you.

Please be so kind to answer the next time we try and I am sure we'll find a solution to your inquiry.

Thank you,
Marcel

Dear @Totoxodunne,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

There were no calls from netbet all this time.

Hello Juha,

In order to bring this discussion to a conclusion, please confirm a specific date and time for us to call you.

Looking forward to your reply.

Thank you,
Marcel