Dear @askgamblers
We hope you are having a good day.
As discussed several times, we cannot provide any personal information on this forum. We have not even confirm the existence of an account under the details the customer has provided. Having or not having an account on a Gaming website is personal information so we cannot share anything here.
If the customer has further questions and they are in contact with us via the email provided several times on this thread, they will receive an answer to his questions.
However, the terms and conditions you are requesting are published and you can always check that by clicking here: https://www.leovegas.com/en-gb/terms
11. SUSPENSION/CLOSURE OF YOUR ACCOUNT BY US
11.1. We are entitled to close your Account at any time for any reason by giving you no less than fourteen (14) day’s written notice. Any balance in your Account at the time of such closure or any closure under clause 11.2 below will be paid back to you, except that:
a) if you have engaged in illegal activity, we are under no obligation to pay to you any money that may be in your Account; and
b) if we discover or have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice then we will withhold all or part of the balance and (if applicable) recover from your Account deposits, payouts, bonuses, and/or any winnings, in each case to the extent attributable to those Prohibited Practices.
11.2. In addition to our right to suspend/close your Account under clause 8.4, we will suspend your Account where we have reason to believe that you have engaged in any Prohibited Practice and your Account will remain suspended while the matter is investigated and we may contact you to request further information/documentation from you. If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we will lift the Account suspension. If our investigation results in our decision (acting reasonably) that you have engaged in any Prohibited Practice, we will permanently close your Account with immediate effect. In these circumstances, your details may be passed on to any applicable regulatory authority or any other relevant external third parties.
11.3. Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the Account pending completion of our investigation.
11.4. If we suspend your Account in accordance with clause 11.2, or close your Account because you have engaged in any Prohibited Practice, (a) we will be entitled to inform the other companies within the Group, and (b) any other member(s) of the Group will be entitled to close any account(s) you may hold with them. Likewise, if we are informed by any other company within the Group that your account with them has been closed because you have engaged in any prohibited practice with respect to that account, that prohibited practice will be deemed a Prohibited Practice for the purposes of the Terms and Conditions and we will be entitled to close your Account with us.
11.5. As we made clear in the “Important Information” section above, we may also from time to time restrict, suspend, or close your Account if required to do so for regulatory or legal reasons and/or to comply with the terms of our licence.
We hope this information can help.
Thank you and have a good day!
