LeoVegas Casino - Leovegas wont pay 100000e that i won

Here is proof of my winnings

Here is more proof that leovegas holds my winnings

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

I kindly ask that you email [email protected] detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Leovegas i have sent the gmail and if the answer is bot and its saying that the don’t locate my account like earlier. I will update askgamblers and i will info higher authorities too.

Thank you for contacting us.

We will reply to your email as soon as possible.

In the meantime, please let us know if you need further assistance.

Thank you and have a great day!

So today I tried work with leovegas via gmail and they they don’t can’t work with me because I have mail that have icloud end. I tried ask to support to change my gmail and they won’t so I can’t communicate with them. So leovegas can’t or don’t want settle this between us?

Thank you for your reply!

If you do not have access to your registered email address any more, you can kindly attach your valid ID to the email "FAO Complaints Team" so that we can check your document and verify your identity.

We appreciate your understanding, and please let us know if you require further help in the meantime.

Have a great day!

I have sent the email hope I don’t get another bot email saying that gmail don’t have account that they can’t help me after I have asked change my email in live chat.

Hello,

Thank you for your reply!

We will look out for your email, and we will get back to you accordingly. We appreciate your patience and cooperation with this matter.

Please let us know if you require further help in the meantime.

Have a nice day!

Leovegas has sent me email that they will look this 100k locked account case to me let’s see how that works. And what they say I will keep you updated.

Thank you for your reply!


Once we have updates on your case, we will reach out to you via that email accordingly.


Thank you for your understanding and have a great day!

Leovegas sent me gmail few days ago that they will look in to my case like usually but i dont have heard them since that this feels usual leovegas action like they said in over month ago after locking my account ”we look it for you ” and could not give me answer my account is locked. I feel leovegas dont wanna settle this and they Always have exuse to make this longer. Like lets be forreal no account checking should took 40 days to check.

Thank you for your reply!

I understand it can be tedious to wait, but rest assured, the case is being checked in detail for you. When any updates are available, we will reach out accordingly.

Thank you for your understanding and cooperation

askgamblers how long i need wait this leovegas has done me this almost 2 months just saying the will check and update me they haved saying this they are ”looking in to my case” like there is some case to look they just locked my account with no case and they need 2 months to check my passport and my billing address? Should i just report this to mga or what because this is becoming illegal.

Thank you for your reply!

Rest assured, your case is being looked into, and once we have any updates, we will reach out to you accordingly. We appreciate your kind understanding and cooperation with the matter.

Have a nice day!

Leovegas tried to quiet me down saying i need contact them via email but they dont want respond to me there they are just try make this dissaper and make me forget i have esitetty 2 months now for ”know your customer” and they been procesing 2 months photo of my passport and my bill what dont TaKe 2 months they didnt updatet me in Gmail in 2 weeks too so yeah.

We appreciate you taking the time to reply.

We want to emphasize that we are taking your case very seriously. Likewise, we are currently reviewing the details and are committed to providing a thorough response. Furthermore, we understand it is frustrating to wait, and we appreciate your patience. We will reach out as soon as we have an update for you.

Thank you for your understanding!

” we are currently reviewing the details” you have been saying this 2 months now you dont answer to the e-mails and cant answer why my account is locked in first place this is illegal and if this askgamber wont solve this IM forced to report this to the ecc and police i hope we dont have to go that far

Thank you for your message.

We understand your eagerness for an update and appreciate your patience. We will contact you as soon as we have more information to share.

Thank you for understanding!

Dear LeoVegas Casino,

Please let us know if there are any updates regarding this ongoing complaint or at least provide more precise time frame when you will have more information.

Please note that, in case you cannot provide new updates, we will have to close the case as Unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.