Reclamo #133 NetBet Casino

Won iPhone 6s from their Christmas promotion, but they delay the delivery with a month?!

Da spyridwn P.

10 anni fa

Hi dear readers,

i am a player at netbet casino.gr.com since 3-4 years...i has bet a lot of thousand euros at their platform and as a result i have not been handled by the customer support as it should be for a good player...let me explain you...
Before 12 days i open the christmas calendar door,at 6th of december and i won an i phone 6s 64 gb(620euros)...woooowww...i start screaming from my hapiness!!!from the 6th of december i was trying to contact with the customer support,finding the day that i will receive my winning...First day casino said:allow us to find the way to send in greece ur gift!!!second day support said:give us the fully address to send ur gift...third day support said:wait from the customer support to reply to you via email about the day you receive ur winning!!!after all i try to contact via facebook page,that they said me that there is no way to send in greece the gift so i must wai to find a solution.but greek operator earlier had told me that it will be late due to christmas full work of deliveries...i think that they are trying to confuse me,since they dont have the same reason about the delay of my winning!!!
From then and now i hadnt receive any answer either live chat or email,until yesterday afternoon that i receive an email from c.s that was said that "i will receiving my winning until the end of january"...please,its christmas and i won my gift on christmas calendar!!!not at easter calendar!!!ther is no reason making me waiting so many days!!!all the people around the world deliveries every day so many things...why for me the delay should be 2 months???please help me to obtain my legable winning from the netbet casino.com.gr as it should be on time!!!i am a player that pay on time so,i want my winning on time!!!there is no terms and conditions writing that you will take ur winning after 2 months!!!thanks for reading and i hope for a solution at that "problem"...my username is spyros198519 at netbet casino.gr.com

Casinò contestato NetBet Casino

Motivo Bonus non assegnato

AskGamblers

• Support Team

10 anni fa

We are happy to see this case reached to final agreement and satisfactory outcome for both parties involved.

The complaint is now Resolved and officially closed.

spyros19851984

• Grecia • 1 Recensioni

10 anni fa

Hello,

Mrs Melanie thanks for your time taking to read and participate at my complaint again.
as you have been informed from the Greek operators we have find a common route as it concerns the solution at this issue.
My anti-suggestion were:
I will keep the iphone 6s 16gb that was send to me from you by mistake and instead of 700€ bonus,you will credit in my account 250€ realy money,not bonus money,to withdraw immediate,as the rest amount that came from iphone 6s 64gb.
My SUGGESTION ACCEPTED BY NETBET CASINO and i have already request a withdrawal.

Thank you again for your kindness to find the last solution at this issue...(i hope the last)...

Askgamblers team you are kindly requested not closing the complaint,until the requested amount 250€ hit my bank account!!!
Yours sincerely,
Spyridwn P.

NetBet Casino

• Representative

10 anni fa

Hello,

Thank you for letting us know.

Please rest assured that we are determined to bring your case to a favorable conclusion as quickly as possible.

Therefore, I kindly ask you to let us know if you would like to:

-keep the iPhone you received and receive a 700 EUR bonus from us as well
-or send us back the iPhone you received so that we can send you an iPhone 6S 64gb silver instead

Looking forward to your reply,

Best regards,

Melanie

Customer Support Manager

spyros19851984

• Grecia • 1 Recensioni

10 anni fa

Hi dear Readers and AskGamblers team,

today it was my happiest day due to i receive a text from fedex courier informing me that my package(i phone 6s 64gb silver),were received and it were ready for delivery...
i receive the package at 9;48 Greece time...i open it and discover that inside the package there werent the awarded prize i won,-the iphone 6s 64gb silver,but the iphone 6s 16gb silver gray...

i was hoping that all the problem has been solved,but as it seems casino sides are not willing to cooperate at this matter!!!i am trying to contact with them since 12th of december via chat,email,or phone but i have never manage to reach them...speccially live chat and phone never works!!!never...i attach in the end of that text all the docs(email refering about the prize that i won,from greek representative,and also the iphone i delivered today)...
EMAIL RECEIVED:

Please type your reply at the top of the email...
For your reference this is Case #: 210576
JAN 06, 2016 | 05:39PM GMT
Αγαπητέ Σπυρίδων,
Σας ευχαριστούμε για το μήνυμα σας και καλή σας χρονιά!!
Το tracking number είναι ο 8060 1199 9545 για το Apple iPhone 6s 64 GB.
Αν έχετε περισσότερες ερωτήσεις, παρακαλούμε μην διστάσετε να επικοινωνήστε μαζί μας!
Με εκτίμηση,
Ιωάννης
Εξυπηρέτηση Πελατών
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E-mail: epikoinwnia@netbet.com
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thank you for reading and i hope all that,this time to be solved

SPYRIDWN P.