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Casino770 - Payment being processing for over 5 weeks


10 anni fa

Reimbursements in process:

2012-09-17 21:57:04 620.00GBP In process

MONTH +

Hi ALL! I never thought that the casino 770 is cheating its customers ...

Ordered the withdrawal of more than a month ago and still have not received my money!

in support of reply: when payment agent will aproove your file you rieceve a mail with updates!

But what they can check for so long?

This is an incredible lack of respect to the players!

How can you make a difference? Help!

Casinò contestato NetBet Casino
Importo £700

Discussione

User name
Based on evidence that casino management provided, we can confirm that this player was paid in full. We consider this complaint officially resolved and closed.
User name
@gertruh876,
It's a nice practice to confirm if your complaint is resolved or not, thank you.
User name
This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.
User name

"Dear Denis,

In reply to your post, we wish to remind you that you agreed with our terms and conditions when you created your account on our site:

“By clicking «I agree» You are acknowledging that you have read the current contract and that you accept and are bound by it, its terms and conditions, the rules of establishment, the rules and specific instructions of the software, our confidentiality policy, our "bonus" policy, our withdrawal policy and our game equity policy, in every instance and as modified from time to time.”

Moreover, please note that:

“6.1. Casino770 only has one rule for bonuses: «You can only withdraw what you have won with your bonuses». Casino770 offers a 100% bonus for the first deposit and a «no deposit necessary» offer for special events.”

“6.2. All bonuses, promotions, special offers, and/or bonuses offered on the user account should be used according to the established rules. Casino770 reserves the right to rescind any bonus or special offer or promotion at any time.”

“However Casino770 would like to notify you that you can only withdraw the amounts won from this bonus after you have made a minimum deposit of £30. You will also need to wager a minimum of 30x bonus playthrough before withdrawing.”

“6.4 A player cannot register a withdrawal request unless the playthrough of the bonus received has been completed.”

Therefore: “9.9 Any player found to be not respecting our general terms and conditions risks losing their winnings and even exclusion from Casino770.”

However, our department in charge decided to give you another chance to complete the remaining wagering requirements of 1222 GBP, so that you may withdraw your winnings in accordance with our rules.

Thank you for your understanding and cooperation.

Sincerely,

Casino770"

Statistiche sui reclami di NetBet Casino

Risolto 201 / 213
Importo medio $2,888
Durata media del reclamo 52 giorni
Risposta media 2 giorni