Platincasino

Good game selection, promotions are usually decent in value. Games work and site is easy to navigate and they have MGA license so games should have decent RTP as well.

Customer support has to be one of the most unprofessional I have ever seen.
They sent a promotion via email saying that cos they are short-listed on AskGamblers awards they are giving out 15freespins to book of Aztec game. Well I went to the site and asked support about it and the answer was that I needed to vote first. It didn't say that in the email so I told the support that and also posted the email to her. What was her answer?`Nothing she closed the chat :D that has to be one of the rudest ways to Handel customer support and I hope that ppl do not vote this one as a casino of the year since there are way bteer ones out there.

Here is the copy paste from the conversation with the support

You:
My 15 Freespins to Book of Aztec dosnt work
Ida:
Willkommen im Platincasino Live Chat. Einen Moment bitte, ich bin gleich für Dich da.
You:
Hello
Ida:
hello,read the email correctly! for this you have to vote or have deposited
You:
We have left a little 15 freespin-gift for you as a thank you, and you find them in Book of Aztec.
You:
Bonus conditions: The 15 freespins are immediately available. Bonus money won from freespins must be wagered 75 times, with a maximum payout of €100. The freespins can only be redeemed if there is no other bonus in the account, you can check this here.
Ida:
lies die email richtig! dafür musst du voten oder eingezahlt haben
Ida:
read the email correctly! for this you have to vote or have deposited
You:
I do not understand any german
You:
where does it say so?
You:
With the AskGamblers Awards coming into the finals we are getting ready and fired up! We never dared to expect to make it this far, and wil the last stretch ahead we want to ask you to help us out!

We have left a little 15 freespin-gift for you as a thank you, and you find them in Book of Aztec.

As we are in the finals we are counting on taking home a medal and if we do make it into the top three then we will have something amazing waiting for you. So help us out by voting us in as the Top Casino 2019!

Click the link below to find instructions for how you can support us, and deposit today to grab another 15 freespins more!


MORE INFORMATION
Bonus conditions: The 15 freespins are immediately available. Bonus money won from freespins must be wagered 75 times, with a maximum payout of €100. The freespins can only be redeemed if there is no other bonus in the account, you can check this here.

This offer is only available to players who have receieved this communication. Any distribution of this offer is prohibited. If these conditions are violated, any winnings will be withheld and we reserve the right to close the affected account.
You:
this is the whole email

Diese Chat-Sitzung ist nicht mehr aktiv

Really nice casino. Good selection of games and providers. Super fast verification and withdrawal. I got my withdrawal in minutes. Enough payment methods for me ( I like Trustly ). Okay support chat and email.

When I was verifying my account, I sent the documents with email first as I read from the site I should do it like that. I was wondering what took so long and contacted support that told me I had to upload the documents via my account on the site. After that I got verified fast.

Very big and good game selection. Much more and better games than most casinos. Bonus offers are also ok. Minimum deposit perfect. Fair conditions. So my favorite. :)

I must say that I'm surprised with this casino. I have register here recently and play here time to time. Excellent casino, very easy to navigate.
Good game selection, verification of my docs is been resolved in 30 mins. LIVE support is very pleasant, I have asked person via live chat for deposit bonus, and they give me 100 up to 100 never experience that.
Fast and quick withdrawals via skrill, so guys keep up with good work. For now my second best casino platincasino*

Maybe only if I must say something that is not super good, to complain, is bluerint gaming provider, many players like that provider so get the blueprint platin casino

I do like most things here!

Great working platform with everything you could wish for.

Fast withdraw 2-3,hrs , almost all providers.

The joker mascot this site uses is so bizzare. Uuuuuuh. It can see through your soul. But after time pass you will start to like it in some bizzare manner.

The loyalty system and terrible staff except this guy R*****.

Im a new customer at this place and spent around 13.000 £ since july.
My total rewards for this is following.
Granted Bonus: 268,98 € and this incl welcome bonus.

Never in my life had a casino rewarding me this bad not even close. Several times I reached out to find anyone that can look into my terrible bonus value. No professional or even polite response I got from anyone. Even I was more confused every time after I had contact with them.

I requested to get info of what I can expect from loyalty team being a high roller. I never got any information other then rude chat staff closing chat in my face in two cases..

I asked for deposit bonus, good will bonus or whatever they offer to loyal players. Two times someone cared to reply me and gave me 10 freespins worthy 1 euro when I asked for deposit bonus for that nights 2000 euro deposit that was planned.

After I waited 6 days for a reply as I had kindly asked to get a deposit bonus to use for another high roller action. Normally that is not a problem for a well of customer to get every now and then. So at the sixth days without reply I went into the chat to check wzup.

The reply was so rude and unprofessional I cant believe any honorable loyalty team simply write "no bonus for you" without anything more to add using a chat staff to avoid any direct contact with me.

And I always make sure to be very respectful when I'm in contact with anyone at this casino as I'm that kind of person both online and offline. Sorry to say these harsh words but this casino has ZERO class.

Very nice customer service. A lot of games. Always nice and different promotions for every player. is fun playing at platin casino. Fast loading.

I did not win yet but I am looking forward to maybe anytime soon :) I like platin :) Good job! I think that's all I can say there's nothing bad to say.

Big choice of slots super, Support fast payments! From time to time new bonus offers that can be used with different of pay ins! Many pay in anbieter . Min pay in is perfect. What else there is no better one.

There's nothing bad to say about this casino ... :)) Everything great :))
What else there is no better one to choose for gambling and have fun to win or sometimes loose

I had played in various online casinos but have had the customer service as on Platincasino nowhere. Fast response, very friendly. The promotions are really top, super bonus offers. Great games ;) Great site, I feel really well cared for. Can only recommend!

I personally like the star-ratings for each game they have. Nothing special but I like it. Also a lot of different onsite promotions and a variety of games even so my favorite is missing.

No cash back function (loyalty program) and the site looks overloaded and a bit confusing. They still advertise / claim to have Merkur games but they don't.

Very big and good game selection. Much more and better games than most casinos. Bonus offers are also ok. Minimum deposit perfect. Fair conditions. So my favorite. :)

There's nothing bad to say about this casino ... :)) Everything great :))