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NetBet Casino

Nuestra calificación CasinoRank
7.5/10
CasinoRank
Calificación de los jugadores 77 Reseñas
5.1/10
77 Reseñas
Tiempo de respuesta a quejas 9 Quejas
0 horas el medio 9 Quejas
Lo que nos gusta
  • Soporte en español
  • Diferentes herramientas de juego responsable
  • Verificado por eCOGRA
Lo que no nos gusta
  • El chat en vivo no está disponible las 24 horas
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.

user_avatar Valentina O.

Detalles de NetBet Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://casino.netbet.com/es/
Establecido
2001
Licencias
Malta Gaming Authority
Propietario
NetBet Enterprises Limited
Programa de afiliación
Live Partners
Idiomas
inglés, español, francés, portugués, rumano, japonés
Tipo de casino
Juego Instantáneo, Móvil, Deportes

Información general sobre NetBet Casino

La marca NetBet fue lanzada en 2001 y su casino cuenta con la licencia de la Autoridad de Juegos de Malta (MGA) desde 2006. De esta manera, es uno de los casinos con mayor trayectoria del mercado y está disponible en varios idiomas, entre ellos, el español.

Este casino también cuenta con un buen puntaje en el exigente CasinoRank de AskGamblers. En cuanto a las revisiones de jugadores de NetBet, estas destacan sus promociones y cantidad de tragamonedas.

Dos aclaraciones importantes: NetBet Casino ofrece un sitio web dedicado solo para jugadores mexicanos, donde la única moneda disponible es el peso mexicano (se puede leer aquí la reseña de NetBet México). Por otro lado, Venezuela es un país restringido en NetBet, pero en AskGamblers hay otras reseñas de casinos en Venezuela.

A continuación, la reseña de NetBet Casino, donde los expertos analizan sus pros y contras.

StallCation

Bonos de NetBet Casino

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Bono de recarga
50% hasta $50 Bono de recarga los viernes
Requisitos de apuesta 40x
Código del bono HAPPYHOUR3
Depósito mínimo N/A
Más información Reclamar bono
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Quejas

Lee las quejas que otros jugadores han dejado sobre NetBet Casino. Obtén más información sobre las quejas.

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Presentar queja
NetBet Casino - Kept deposit and withdrawal
I created an an account with netbet and in order to deposit I was required to submit my verification documents which was my driving license and bank statement - netbet fully verified me and gave me access to deposit £950 in two transactions of £750 and £200. After 8 hours game play and several safer gambling checks I with drew two payments adding to £2440. The card that I used was my starling account however my card got temporary blocked as they wanted to do a welfare check. I advised this to netbet however they still tried to withdraw to that card ( this proves that I was fully verified) in order to receive the withdrawals I gave them an account which I am joint account holder over, this was an alternative to my bank which wad blocked. After I supplied this they took 5 days and said they are closing account, confiscating winnings and also keeping my withdrawals! This was simply because I gave them an alternative bank account to pay into. I have done absolutely nothing wrong, I have deposited with my name and my card, I was fully verified and they tried to process my withdrawals - nothing has changed. I have now informed them that this payment methods is now unblocked so they can resume processing my withdrawal to it as they did in the first place!! Not only have they kept my withdrawals but also my deposits when I have done absolutely nothing wrong.
staus No resuelta
£950
NetBet Casino - Delayed withdrawal without any contact from the casino
Reason for the complain: Delayed withdraw, no contact from the casino.
Withdrawal date: 20/03/2024
Amounts: 10.000e x 5 times minus the handling fees of -1.5%, 49.250e in total. ( max limit for bank transfer is 10000e each ).

The handling times in user agreement is maximum of 7 days and it's been 14 days and I haven't heard back from the casino not once and the withdraws are still in the processing state.

I have contacted the customer service multiple times and I been told that normal withdrawal time is two days and in my case because of the large amounts it could be day or two longer. I also confirmed that my account is verified and the delay is indeed in the payment departments end.

I have submitted the KYC requests before ( a month ago ) when I made a couple withdraws with a total amount of nearly 20.000e. Those were handled in a acceptable time frame of two days.

*Attached files ( Private these )
- Pending withdraws.
- 2 screenshots of e-mail requesting KYC. ( Dated 16.2.2024 )
- Screenshot of a succesful withdrawal after submitting KYC. ( Dated 17.2.2024 )

- Contacting live support for the first time ( 21.2.2024 )
Chat is in Finnish but I can translate if needed, basically the support told me that it takes normally 1-2 days to handle the withdrawal requests, but in my case It could take a couple days more because of large amounts.
staus Resuelta
€49250
NetBet Casino - Frozen my account for 3 months

Lack of urgency and transparency

Not really one for complaining but I need to get these to sort this out.

Signed up over a year ago, sent documents, etc came back all fine, and continued to play with no issues, then mid-January I tried to deposit and a message appeared saying my account needed to be reviewed before I could play,

I had no email or call from customer service so I emailed them. I had a message back 4 days later saying they needed more documents (same as I've already sent) so I sent them. This was over 2 months ago. I've emailed them 7/8 times asking what's going on nobody can tell me, they just say it's been sent to the relevant department as soon as we know we will contact you!!!

Over 2 months ago now. How long does it take to look at some documents? Do they have like 1 person working for them? I've had a few accounts with other casinos/poker sites and unfortunately, this is the most frustrating experience I've had.

The customer service is awful, just keep coming back with the same response 4 days later, etc. I've been depositing but they've just blocked my account after a year. They have all my documents on the system they have just completely blocked me. No reason was given.

This is the worst experience I've ever had.

staus Resuelta
NetBet Casino - Withdrawal not processed since February 10th

I made a withdrawal from Netbet Casino on 10/02/2024 for £164 and £74.92

I received an email confirming my withdrawal.

After 2 weeks I did not receive my withdrawal.

I didn't receive any notification about the request for documents but I decided to send my documents to them by email and via upload document. I waited another week but the withdrawal is still pending.

I contacted live support and they asked me to send a new photo ID and selfies.

I sent them a new photo of my ID and selfies.

After another week I still haven't received my funds.

Please help me with this issue

staus Rechazada
£238.92
NetBet Casino - Withdrawal not processed after the longest wait period
Hi there,
I made a withdrawal Friday the 16/02/24 for £200.

The next morning I am sent an email stating the withdrawal would be completed through wire transfer and to please upload a bank statement of the last 3 months or sooner.

I completed this and after 3 emails received a reply Monday saying the upload had been received and validated, I replied to said email asking if my withdrawal had now been processed to which I was told in a reply “24-48” hours.

Wednesday comes around with no communication so I sent another email asking for update - Reply was your withdrawal will be completed in the next few hours and that I would receive email receipt of this.

By 20:00 last night (at which point was 50 hours after being told max time would be 48) I queried the withdrawal again - to receiving an email this morning with now no time frame just that the relevant department would be in touch.

Can this please be sorted out. This is too long to wait especially when everything you have asked of me I have done.
staus Resuelta
£200
NetBet Casino - Two Withdrawals Delayed
I made two withdrawals requests via Wire Transfer early in the morning on 2nd May for £1015.23 and £5076.14 these amounts included the processing fee. I received an email asking for a statement for the bank account I had used and sent this to them. I received a reply telling me that the statement was received and had been successfully uploaded to my account. 5th May and neither of my two withdrawals have been processed by the company. I have sent lots of emails and spoken to agents on the online chat and was informed that the reason for the delay was due to a high number of withdraws, but this was in response to my querying where my withdraws were. I then received an email this morning (5th May) stating that they have done everything on their end to process my withdrawal and now the bank needs to release the funds but they cannot give me a timeframe on this but I will receive an email when this happens. I am still yet to hear from them and my account history still shows that both of my withdraws are ‘processing’. The site says that withdrawals are processed in 2-24 hours and this time has passed.

The people that have emailed me and spoken to me on the chat have been very nice and I have no complaints except not receiving my withdrawals into my bank account. If my withdraws are received before I receive a response I will update and/or retract the complaint where necessary
staus Resuelta
£6091.37
NetBet Casino - Long wait for withdrawal

Hi there

I withdrew money on the 1st of May (Monday) which was a total of £1.037.00

My documents were verified the next day on the 2nd (Tuesday) I was told that day my winnings will be fully processed the next day and it is now Friday the 5th of May and still nothing,

I have also had to pay an additional fee of my winnings for my withdrawal which for this wait time for my withdrawal doesn't seem fair.

Thank you for your time

staus Resuelta
£1037
NetBet Casino - NetBet not addressing refund issue

I emailed NetBet support (using the e-mail address available on their site) on order to close my account with gambling problem being the reason for the closure. Instead of closing my account, NetBet later offered a cash bonus to me. At no point had I stated, that I wish to have my account open nor did I cancel my request. I ended up depositing money, which I asked NetBet to refund because I had asked my account to be closed. As requested by me, NetBet closed my account after contacting the support but now I have not heard anything about a possible refund despite support said that the matter is being handled.

staus Resuelta
€330
NetBet Casino - I cant withdraw my winnings 1067 EUR
Dear Askgamblers! I have an account for ages at netbet casino (and poker account too). Till now without any problems. I invited a friend to the casino part, and i got the 50 eur RAF bonus. From the RAF bonus i was lucky, and i won 1117 eur. My wagering is completed. So i could withdraw 1067 eur. But the system didnt accept my request! I got promises his technical team is working on it, but almost 1 month is gone, and nothing happened! The bonus will expire (what is completed) the next 11 days, so it will delete itself! Please help! Account name: Vartyi
staus Resuelta
€1067

Estadísticas de quejas

Resueltas 7
Cantidad promedio $ 8,154
Duración media de quejas 0 horas
Tiempo de respuesta promedio 0 horas

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5.1/10 ● 77 revisiones

Mejores revisiones de nuestros jugadores

bigster89
4/10

Good amount of games and live support. Bonus is on good level too.

They are 10 years behind other casinos at withdrawals and it looks like they wont do anything about it.

Most annoying thing is that live support says that withdrawal speeds don't depend on Netbet.com .

Útil ()

Thank you for posting this review. We are not able to find your player account and therefore, we cannot specify the exact reason why there were delays in processing your winnings. However, in general, once the KYC verification has been completed, withdrawals on Netbet are processed within the shortest delays possible.

user avatar
Mdashrafuddin
6/10

Hi, this is my 2nd day on Netbet casino.Their live dealer games are awesome and a good winning ratio.I have checked their Auto Blackjack and roulette game, they are also not so bad as a smart winning ratio. I still believe they do not manipulate the Auto games and slots.
But I have a complain on their payments. It seems to be a massive problem to us who want to get back their withdrawals on a mean time.

I haven't found any live chat section there yet to express my trouble while I played there or waits for my withdrawals.

Útil ()

Thank you for taking the time to post this review. We are happy to count you among our winners. Regarding the live chat, you can easily access it by clicking on the 'Chat' button available at the top of our casino home page or, by accessing the 'Help Center' section from our Live Dealer home page.

user avatar
Mcramer1977
10/10

Exceptional customer service! I've had an issue with one of my deposits so I contacted Netbet's customer service team. Even if their operator really seemed to care about my problem, when he's told me that my case has been forwarded to their financial department, I was 100% sure that it will take ages before I get an update. However, less than 30 minutes later, this same operator called me, explained me exactly what happened and confirmed that everything was fine now. Great follow-up!

Útil ()

We are happy that you had a good experience with our customer support. We always do our best to reply to our customers' queries as quickly and professionally as possible.

user avatar
wheeler00
3/10

Good selection of slots, customer service very friendly and helpfull.

The RTP has to be the worst I have ever played on. I deposit 50 and got 50 bonus bet £0.60-£080 on Gonzos quest, got nothing the whole way down. The £100 lasted around 10 mins. With small bets it took me longer to deposit than my £100 lasted. That's not called bad luck, that's called a rip off. Don't think I will be back in a hurry.

Útil ()

Thank you very much for your feedback. We are sorry that Gonzo's Quest was not your lucky game. However, we have many players who win on this game. In fact, yesterday one of our players won £3,713.50 and £1,558.80 on Gonzo's Quest: https://casino.netbet.co.uk/winners_gb?page=11. Given that you enjoy playing slots, you could also try our game Dazzle Me where one of our players recently won £22,930.00: https://casino.netbet.co.uk/winners_gb?page=13.

user avatar
Mcramer1977
8/10

Very good customer service. I had some minor issues that were quickly solved by the customer support staff. I've appreciated the fact that they've took the time to call me back as soon as their technical team solved my last issue.

Their sport platform has some issues lately, especially the advent calendar. Not really important problems though because thanks to the customer support team, to get them solved is not an hassle.

Útil ()

Thank you very much for your feedback. Even if sometimes things don’t go as planned, we are doing everything we can to solve our customers’ requests as efficiently as possible. Every challenge is a new chance for our Customer Support Team to prove that they are capable of delivering the excellent service our players deserve.

user avatar
thethemaster
8/10

NetBet has a great variety of games and very friendly support team! They offer amazing gifts in their Christmas calendar! Their games do pay you back! In the first time I played Fruit Shop over there about a month ago I won in an instant 240 euros! Although lost it later :)

I usually use Neteller for all my transactions but I have spoken upon registration with the support team and they told me that the first withdraw can only happen through bank. Although not a problem, I hate the timeframe a withdraw needs through bank transfer!

Útil ()

Thank you for your feedback. According to the rules imposed by the Gambling Commission, we have been forced to put extra security measures in place for our Greek customers. However, if our Greek customers pass the KYC identity checks, we can process all their winnings via Neteller, including their first withdrawal request.

user avatar
fb_10206754331229552
1/10

By far the worst casino I've ever played. Virtually no payouts and when does payout it's very little. You are very lucky if your balance ever exceeds your deposit. Avoid.

Útil ()

Thank you for your feedback. We are sorry to hear luck was not on your side. However, we have many players who register big winnings on a regular basis. To give you just one example, one of our players won £18,271.00 on Starburst only a few hours ago. For more details, please don’t hesitate to check our Winners page: https://casino.netbet.co.uk/winners_gb?page=2

user avatar
Usuario inactivo
1/10

I tried there Gonzo's Guest Mermaids Millions and Thunderstruck 2 many times
and always the games were very cold.
Nothing, nothing, nothing!
Certainly I closed the account.

Útil ()

Thank you Giorgios for your comment. We are sorry that luck didn't smile upon you so far, but we assure you that many players are winning when playing on the games you've mentioned. You can find such examples on our 'Winners page'.

user avatar
Marcus1980
9/10

I particularly liked Netbet's chat customer service. They are very friendly and pleasant. I am playing on several online casinos and Netbet provides the best customer service.

I am also pleased with the amount of games they are offering. And of course, I am pleased by the fact that I am winning on their site :p

They are quite slow in validating your first withdrawal request. This might need an improvement.

Útil ()

Thank you for sharing your opinion about our website. We are very pleased to hear that you are happy with our Customer Support. Concerning the fact that it takes us a bit longer to process your first withdrawal, this is due to the KYC procedure. As soon as our players send us the necessary information, their future withdrawals are processed a lot faster.

user avatar
Romain
10/10

I've gave my word to Diana and Martin from Netbet's customer support team that I will post a positive review. Honestly, their customer team is really the best that you can find in the gambling industry. Polite, friendly and efficient. Nothing negative to say about these guys. Somebody there really knows what he's doing. The site is good, some small technical issues from time to time, but the customer team is brilliant!

Útil ()

Your feedback is very much appreciated and only motivates us to continue delivering the best customer support available! The whole NetBet Customer Service wish to thank you for your kind words and look forward to assisting you again :-)

user avatar

Noticias del NetBet Casino

Lee todas las noticias sobre NetBet Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Nuevos jugadores en NetBet serán bienvenidos con hasta $200 y 10 giros
Promoción Nuevos jugadores en NetBet serán bienvenidos con hasta $200 y 10 giros

Puedes recibir hasta $200 en fondos de bonificación, así como 10 Giros Gratis cuando registras una cuenta en NetBet Casino y realizas un depósito por primera vez. Sigue leyendo para saber cómo.El casino NetBetEste casino se destaca entre los demás principalmente por el tiempo que lleva funcionando: ¡desde 2001! Otras cosas dignas de mención son los altos límites mensuales de retiro, un chat en vivo y una amplia selección de proveedores de software.El casino está totalmente autorizado y licenciado por la Autoridad de Juegos de Malta (MGA) y está aprobado por eCOGRA. Para más detalles, puedes leer nuestra reseña de NetBet Casino.Bono de bienvenida de NetBet CasinoSi usas el código NBWELCOME mientras realizas tu primer depósito en NetBet Casino, recibirás su bono de bienvenida:[BONUS]NetBet Casino: 100% hasta $200 + 10 Giros Gratis en el primer depósito[BONUS]Tenga en cuenta que los Giros Gratis vencerán después de 7 días y solo se pueden usar en tragamonedas en línea seleccionadas.Los fondos de bonificación vienen con requisitos de apuesta de 30 veces el monto de la bonificación antes de que las ganancias puedan retirarse como dinero real. Cuando se trata de ganancias obtenidas mediante el uso de los Giros Gratis, tienen un requisito de apuesta de 40x.¿Cómo reclamar el bono de bienvenida de NetBet Casino?Aquí te explicaremos cómo puedes reclamar tu bono de bienvenida en NetBet Casino, en unos pocos y sencillos pasos.Registra una cuenta en NetBet Casino;Lee atentamente los términos y condiciones;Dirígete a tu página de perfil y accede a la pestaña “Depósito”;Elige tu forma de pago preferida y el monto del depósito;Ingresa el código de bono en el campo apropiado;Haz el depósito;Los fondos de bonificación y las tiradas gratis se añadirán a tu cuenta.Diviértete jugando en NetBet Casino y recuerda apostar siempre de manera responsable.

user_avatar Dusan V.

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