18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad
18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad

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Gunsbet Casino

Nuestra calificación CasinoRank
8.6/10
CasinoRank
Calificación de los jugadores 176 Reseñas
8.2/10
176 Reseñas
Tiempo de respuesta a quejas 31 Quejas
1 día el medio 31 Quejas
Lo que nos gusta
  • Muchas opciones de métodos de pago
  • Variedad de herramientas de juego responsable
  • Certificado de Confianza de AskGamblers
Lo que no nos gusta
  • No opera con monedas locales de América Latina
  • Servicio de chat en vivo solo en inglés
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Gunsbet Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.gunsbet.com/es
Establecido
2017
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, alemán, finés, noruego, japonés, polaco, italiano, búlgaro, croata, griego, eslovaco, húngaro, árabe, hindi, portugués, ruso, estonio, coreano, chino, Tagalo, Esloveno
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino
Programa VIP/de lealtad
VIP Program
Redes sociales
X, Instagram, Facebook

Información general sobre Gunsbet Casino

Gunsbet es un casino de excelente reputación y tiene un alto puntaje en nuestro CasinoRank, además de haber recibido el Certificado de Confianza de AskGamblers. Las más de 150 revisiones de jugadores de Gunsbet también son positivas. 

Este casino pertenece a Direx N.V., empresa con licencia de Curazao, y está disponible en más de 20 idiomas, el español entre ellos, algo que vale la pena destacar en esta reseña de Gunsbet.

En AskGamblers nos encantan los casinos temáticos, en especial cuando están excelentemente logrados como es el caso de Casino Gunsbet, que está ambientado en el Lejano Oeste. De todas maneras, más importante aún son su servicio de atención al cliente, juegos, métodos de pago y compromiso con el juego responsable, temas que abordaremos a continuación en esta reseña de casino de Gunsbet.

StallCation

Quejas

Lee las quejas que otros jugadores han dejado sobre Gunsbet Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resuelta
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resuelta
$1500

Estadísticas de quejas

Resueltas 30
Cantidad promedio $ 4,257
Duración media de quejas 7 días
Tiempo de respuesta promedio 1 día

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Valoración del jugador
8.2/10 176 revisiones

Mejores revisiones de nuestros jugadores

I've been playing for a couple of months now. Very satisfied. The only problem is the verification, I had to upload a selfie, which I hate. payouts fast, I had a lot of smaller payouts, they were all fast max. 12h. Lots of good and fair tournaments. A few bonus offers. But when you have a good VIP manager anything is possible, thanks mate!

Dear VINKO1, We would like to express our gratitude for such a review about the Casino! Our team is grateful for pointing out our fast withdrawals and exclusive promotional campaign, which includes various interesting bonus offers and tournaments, to make the player's stay on the site more exciting. We are also eager to thank you for praising our VIP team. We must admit that the Casino has definitely the right to require additional verification of the Gambler's identity or their actions at the Casino website, according to the Terms&Conditions. Sincerely hope you continue receiving unforgettable impressions and emotions from the playing process in our Casino. Best regards, GunsBet Casino Team

user avatar

The site is pretty good if you like playing online casino games. The aesthetics are so pleasing and the navigation tabs are easy to spot and use. It's also great if you want to win games since their RnG based on my experience favoured me quite frequently.

This is a must visit site, especially for beginner online casino players. All ages can enjoy the amazing features of the site and they are usually open to all games. You can play blackjack, baccarat, and the multitude of slots that are available. I just hope that there are more variety to the roulette games which is my favourite type of casino game, but other than that, an excellent casino site to play in.

Here comes the negative part. While it's almost perfect, I can still find some issues with the load times if your computer is not in par with the standards. This is bad since there is no flexibility at all when it comes to the compatibility. Also, my main concern is the lack of roulette games like French which is my favourite.

It also has a lower house edge so perhaps that's the reason why they took it off? I really am bummed but they still have other games to offer. I think that's about what I don't like about the site. With that being said, I give this a solid 8/10 for having one of the easiest user interface to use and a plethora of games that are available.

Dear MARI.ANNE, Thank you so much for taking time to write this review. We are really happy to hear that you appreciated a great variety of games and an easy-navigate interface. We take customer reviews seriously in order to improve our service and will bring our attention to games availability on different devices. Anyway, we appreciate your feedback and hope to see you again soon! If you still have questions regarding some matters, you are advised to contact our customer support team via email: [email protected] or online chat. We will respond as fast as we can, and all your issues will be fairly resolved. Best regards, Gunsbet Casino Team

user avatar

Superb support.
Lightning fast withdrawal and verification.
Handled my very specific issue with the deposit/withdrawal just perfectly and on top of that they offered me a courteous solution. 10/10 for that

Great promos with a low wager so far.

Dear POTATOHEAD, Thank you for taking the time to write feedback about our casino! We are really happy to hear that you are satisfied with the efficiency of our 24/7 Support Team. We appreciate each and every customer on GunsBet casino, so it was a real pleasure to realize that you liked the identity confirmation process alongside our withdrawal procedure. Have a good time and only winnings in our casino. May good luck and fortune always be on your side! Best regards, GunsBet Casino Team

user avatar

I liked this one very much, I`ve found so many new games here, and actually, with this one, I tried Live dealer for the first time, there are many depositing ways that I use usually, and I`m going to play on this website sometimes.

I am banned in live dealer chat for now without any reason, and when I contacted the support chat to ask to unblock me, I was ignored for 20 mins, so the support department isn`t very fast as I could understand, but all in all, I received some help from them.

Dear ERIKAOSKAR, We are really happy to hear that you are satisfied with various of deposit payment methods and huge number of game providers. It is a pity that you encountered such an issue, spending time in our Casino. However, if you are facing some issues during your gaming session, please, contact our customer support service by means of online chat or e-mail: [email protected] Your question will be studied as soon as possible and a comprehensive answer will be provided. All in all, we believe that you will further get only great experience in GunsBet! Have a good one, ERIKAOSKAR :) Best regards, GunsBet Casino Team

user avatar

I do find it fun that you can choose your hero upon signing up. It makes it more personal. I signed up using my Google account so I did not have much difficulty when it comes to creating an account.
It is great that there are several awesome promos to claim and a number of payment options as well.

Some games take time to load. Not really sure if it is on my end or there is a bug on the website. I did download the app and noticed that the layout kind of differs which kind of confused me at first.
There are sports betting markets as well but I do hope that they will add more.

Dear LE_ANDRO, Thank you for taking the time to write feedback about our casino! We appreciate your kind words about the variety of our promotions and registration procedure. We value each player and always try to provide the best experience for them. Besides, we would still like to ask you to contact us regarding game bugs you have faced using the website. In this way, we will do our best to assist you and to conduct further investigation on this matter. We value our customer's opinions and would like to thank you for bringing all the above to our attention. We wish you the best of luck and to only win in GunsBet Casino! Best regards, GunsBet Casino Team

user avatar

This was the first online casino site I ever tried and it was easy to use, good games, great help when needed. It's what got me into online pokies. Love it! Lol

Dear DRAGADEVOJKA, We highly appreciate your posting such a positive review! We are delighted when players enjoy the game and the support team in our casino.​ It is a pleasure knowing that you enjoy your experience in GunsBet Casino. May good luck and fortune always be on your side. Best regards, GunsBet Casino Team

user avatar

I came across Gunsbet casino when I received a promotional email sent by AskGamblers. Gunsbet casino is owned and operated by Dama NV and operates with a Curacao gaming license. The casino design has a western theme to it and all the characters like cowboy, cowgirl and gunslinger used as mascots add to the theme. You can load the site pretty quickly and the sign up process is swift. The casino has a VIP program which also follows the western theme and every level is named after an item or character out of a western theme.

The casino offers 15 fiat and 7 crypto currencies. The casino has around 18 payment options and there are a minimum of 5 payment options available for every currency. The minimum deposit and cash out amount are €20 and €5000 or the currency equivalent.
Gunsbet casino has around 70 slot providers and this list includes some big names like Playtech, Play'n GO, Elk, Netent, Yggdrasil, Push Gaming, BTG, NoLimit cIty, Microgaming and many more. You can enjoy these games with a raw deposit or take advantage of their 100% up to €300 bonus. You need to wager bonuses at this casino 40 times in under 14 days.

Gunsbet casino has a slightly longer list of restricted games than you would like but since they have too many providers the list never becomes an issue. Apart from the first deposit bonus the casino offers deposit bonuses around three more times plus a permanent weekend reload bonus of 55% up to €300. The casino also has a dedicated section for sportsbook lovers and you can bet on more than 30 sports with the best odds.

I have been playing at Gunsbet casino from the past three years and I can guarantee that the casino processes withdrawal pretty quick if you are verified and the verification process is swift as well. The casino has a very helpful support team who are at your services 24x7.

My personal experience at Gunsbet in terms of services has been good even though I have lost most of my deposits but I do have a complaint as the casino is not transparent in their terms with me. After my first four deposits I asked them if I could claim the weekend reload offer but they told me I need to make some deposits without bonus. I asked them how many and they said we will update you on that.

So far I have made 9 deposits without taking a bonus but they keep on telling me I need to make more deposits. I told them let me know how many deposits do I need to make or tell me the value of total deposits I need to reach but they are not transparent and tell me I need to make “more” deposits.

Dear BLACKJAX, Thank you for being a part of our casino! We're sorry to hear you were less than satisfied with the bonus policy of our casino. We value our customer's opinions and would like to thank you for bringing this to our attention. We are really sorry, that you got not the emotions that you expected to get. However, our team puts all efforts to make our casino the best. We try to provide each player only with positive emotions. We believe that you will change your mind about our casino in the future. We always go on working hard to make our service faster and better to satisfy our players:) Hope on your understanding! Warm regards, GunsBet Casino Team

user avatar

Been with this casino for awhile now and absolutely love it, games fantastic, live chat always very helpful and kind and my Vip manager has been the best and most prompt in replying to my emails with amazing loyalty offered every time. Honestly One of the best casinos I've signed up too and know I will stay.

Only downfall is the minimum deposit is $30, much higher then most other casinos at $15min. Other then that there's simply nothing else I could complain about. All in all a great casino

Dear KYZAM8080, Thank you for posting such a positive review :) We are really pleased that you are enjoyed with variety of our games, bonuses and customer service. We do our best to provide each player only with positive emotions and fantastic experience. We wish you a gratifying time in our casino! Best regards, GunsBet Casino Team

user avatar

Been playing in a lot of casinos and I can say this is one of the most reliable casinos in terms of deposits and withdrawals. The payout comes quickly and on time. The games run good and customer service is pretty worthy.

Dear JULIES, We are happy to hear you are satisfied while playing in our casino. We are looking forward to seeing you again! And we are sure that you will get only great experience and amazing offers in the casino. Thank you for taking time out to share your experience in GunsBet Casino. Have a good one, JULIES;) Best regards, GunsBet Casino Team

user avatar

Such a trusted casino, fast cash outs. A good choice of the games I love to play most, and customer service is better than other places. Fun and easy. I am satisfied.

Dear JAKUBR, Thank you for such a positive feedback We are glad you've been enjoying our games, withdrawal process, and overall experience. We are happy to know, that you are satisfied with the way we work:) Only good luck ahead and thank you for being our customer! Warmest regards, GunsBet Casino Team

user avatar

Noticias del Gunsbet Casino

Lee todas las noticias sobre Gunsbet Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000
Promoción Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000

Pragmatic Play regresó a principios de año con sus Drops and Wins de renombre mundial y ahora puedes participar en Gunsbet Casino. Esta vez son más grandes y mejores que nunca. Hay €1,000,000 en el fondo de premios cada mes, y dura hasta el 8 de febrero de 2023, así que ya puedes participar.¡La promoción más poderosa hasta ahora!Su nuevo y deslumbrante evento es realmente impresionante ahora. El bote de premios nunca ha sido tan grande y, al participar en Gunsbet Casino, podrías tener la oportunidad de ganar una parte de esta suma.El gran premio mensual se puede ganar jugando tragamonedas en línea seleccionadas o juegos en vivo, y los premios se entregan diariamente y semanalmente a través de una serie de torneos y premios diarios.Reúne tus fuerzas y prepárate para la victoria, ya que Gunsbet Casino organiza un sorteo de €1,000,000 todos los meses, y solo tienes que hacer giros y apuestas que califiquen para participar.Para ser elegible, todos los giros se deben apostar con un mínimo de €0,50 por giro (o el equivalente en otra moneda) y se deben realizar en juegos específicos que califiquen (la lista está disponible en el sitio web de Gunsbet).¿Cómo participar?Habrá torneos semanales y mensuales de tragamonedas y juegos en vivo que incluyen Ruleta, Blackjack y Baccarat. También habrá una serie de Prize Drops.Cada evento tendrá su fondo de premios y su requisito de apuesta mínima, tu solo tienes que decidir en cuáles quieres participar. También habrá cientos de premios en juego, así que tendrás muchas oportunidades de intentar ganar uno de ellos.Si no ganas la primera vez, no te preocupes. Estos torneos y premios en efectivo se actualizarán cada semana, y también hay premios diarios. Esto significa que puedes seguir iniciando sesión en tu cuenta y mientras estás jugando en las tragamonedas seleccionadas y en los juegos en vivo en su página de promoción, podrás volver a ingresar para tener otra oportunidad de ganar.Los términos y condiciones completos de esta promoción están disponibles en el sitio web de Gunsbet Casino, así que asegúrate de leerlos en su totalidad para conocer todos los detalles relevantes.El resto depende de ti, entonces, ¿estás listo para luchar por estos premios o no?

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