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Gunsbet Casino

Nuestra calificación CasinoRank
8.6/10
CasinoRank
Calificación de los jugadores 176 Reseñas
8.2/10
176 Reseñas
Tiempo de respuesta a quejas 31 Quejas
1 día el medio 31 Quejas
Lo que nos gusta
  • Muchas opciones de métodos de pago
  • Variedad de herramientas de juego responsable
  • Certificado de Confianza de AskGamblers
Lo que no nos gusta
  • No opera con monedas locales de América Latina
  • Servicio de chat en vivo solo en inglés
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Gunsbet Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.gunsbet.com/es
Establecido
2017
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, alemán, finés, noruego, japonés, polaco, italiano, búlgaro, croata, griego, eslovaco, húngaro, árabe, hindi, portugués, ruso, estonio, coreano, chino, Tagalo, Esloveno
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino
Programa VIP/de lealtad
VIP Program
Redes sociales
X, Instagram, Facebook

Información general sobre Gunsbet Casino

Gunsbet es un casino de excelente reputación y tiene un alto puntaje en nuestro CasinoRank, además de haber recibido el Certificado de Confianza de AskGamblers. Las más de 150 revisiones de jugadores de Gunsbet también son positivas. 

Este casino pertenece a Direx N.V., empresa con licencia de Curazao, y está disponible en más de 20 idiomas, el español entre ellos, algo que vale la pena destacar en esta reseña de Gunsbet.

En AskGamblers nos encantan los casinos temáticos, en especial cuando están excelentemente logrados como es el caso de Casino Gunsbet, que está ambientado en el Lejano Oeste. De todas maneras, más importante aún son su servicio de atención al cliente, juegos, métodos de pago y compromiso con el juego responsable, temas que abordaremos a continuación en esta reseña de casino de Gunsbet.

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Quejas

Lee las quejas que otros jugadores han dejado sobre Gunsbet Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resuelta
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resuelta
$1500

Estadísticas de quejas

Resueltas 30
Cantidad promedio $ 4,257
Duración media de quejas 7 días
Tiempo de respuesta promedio 1 día

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Valoración del jugador
8.2/10 176 revisiones

Mejores revisiones de nuestros jugadores

Great new casino!!
Manage to wager first 2 bonuses,
support is first class,
Super fast withdrawals and account verification. I made my withdrawal request around 2:30 in the morning and at the same time I uploaded documents for verification... at 3:00 my account was verified and withdrawal accepted. Crazy thing! The second withdrawal was accepted in 20 min, today. I had the urge to write this here because they really deserve it! You don't get that kind of service in many places. So if somebody is looking for new place to play I highly recommended GUNSBET CASINO!
Good luck to all!

Dear Jonkiton, Thank you for your feedback! Its always cool to see our satisfied customers! If you do have any suggestions regarding our casino work - please, feel free to e-mail us :) Have a great day! Kind Regards, Gunsbet Casino Team

user avatar
Usuario inactivo
5/10

Nice support.. The Bonuses Come allways.. I dont have to go to the chat and Tell that the bonus did not come

7 have active bonus on my account.. And I was wagering my bonus.. And I did hit on the bonus round in finer reels of life slot.. Suddenly it say id connection Lost.. Thats quite normal but then you just have to restart the game.. BUT this time all of the microgaming slots did dissepear.. I did go to the chat asking about what happened.. The say id the have some technical problem with microgaming slots.. And the will fix it.. I have now being waiting for 5 days and there is still no microgaming slots.. I Will not continue my wagering before the are BACK because I have that bonus round ifiner reels of life... Normal of you have to restart the game so it will continue From where you was Left.. I Hope it will also continue now.. Even if there is many days when the game work Last time.. I Hope they will fix it before friday because I have time until friday mettään my wag

Dear Jetro, Could you please contact us via e-mail or directly in the livechat attaching the description of your problem and screenshots that may help us to solve this ASAP. We are sorry, you've had a bad experience with gaming providers but we would like to help you Eagerly waiting for your reply via e-mail/chat Kind Regards, Gunsbet Casino Team

user avatar

Nice variety of games, design minimalistic and user friendly with wild west theme is great and 55% deposit bonus on Fridays.

High wagering requirement for welcome among other casinos I played and cap only 100 USD. Lack of weekly promos. Support is answering only on letters after some time.

Dear OLOFTHEGREAT, Thank you for your feedback! We have plenty of bonuses we could offer to each player personally All you need to do - is to contact our support team via e-mail or livechat - they will provide you with all required info. We can offer cashback, regular reload bonuses, spins and etc. Just hit us :) Best Regards, Gunsbet Casino Team

user avatar

Simple design nice games. Nothing more positive cannot see.

Get offer for 200% deposited get just 100% ask for support and rood girl answered me that I put code wrong I needed to write BONUS200 but write Bonus200 and didn't get it. No warning that code wrong or something. When U asked to compensate was told that they not doing it in a rood way. I ask to delete my account and was told ok just to know for tou that we not reopen accounts. Really appreciate customers😂😂😂😂

Dear GYTISAS, Thank you for your feedback! Unfortunately, we cannot re-credit the bonus since your initial deposit has been lost already at the moment you contacted our support team. You did need to contact us right after you made a deposit and no bonus was added. Thank you for the understanding! Kind Regards, Gunsbet Casino

user avatar

Had an experience playing this casino. Good design, minimum cahout 20$.

Bonus cap for first deposit only 100$ and for the second only 50$
100 Free Spins are given in 5 days!
I have made first deposit and in two weeks the second one but didn't get second deposit bonus as only players who make first and second deposit in a week can receive it, very sad

Dear Antonis4, Our welcome bonuses have specific requirements in order to get them such as bonus codes, minimal deposit sums etc. Moreover, only welcome bonuses have maximum bonus cap. If you contact our support team - they will provide you with info regarding all possible bonuses we can offer to you :) Thank you for understanding! Best Regards, Gunsbet Casino Team

user avatar

Good set of different games and welcome, simple cheap design, maybe was created by some amateurs, impossible to reach to the support customer service, and even if they finally answered, don't expect that they will answer your questions.

Dear Albuan, Thank you for the feedback! We are trying to be better with every day :) If you want to reach our support team as soon as possible - you can also write us an e-mail (address is stated at our website). We'll do everything possible to reach you back within the shortest period of time Best Regards, Gunsbet Online Casino

user avatar
Usuario inactivo
8/10

Very very very fast whitdraw for skrill. Whitin 1 hour. Up-to-date fast customer service and administration.

I miss the Play N Go and Big Time Gaming game providers! :)

Dear Orkodo, Thank you for the kind words! Stay with us - good news will come soon as well as technical updates and improvement of the whole casino work ;) Best Regards, Gunsbet Online Casino

user avatar

Very fast handling of documents and payouts. I uploaded the documents Thursday afternoon - they processed it almost immediately - I then made the withdrawal request Thursday evening - and had the funds on my credit card on Friday.

A great selection of games

Friendly and professional staff

Can not think of anything at the moment - it is a very nice place

Quick document review, super quick payouts, NetEnt games and great communication plus I seem to be quite lucky here!! Always a + point!!

Just need to list the document formats that are accepted so you can upload documents in the correct format straight away.

Dear GEMTWITCH, We really appreciate you taking time to write us such a kind review! We’ll continue do our best to make our players feel comfortable and satisfied while playing at the casino. Best regards, Gunsbet Casino Team.

user avatar
Usuario inactivo
2/10

The site looks good and the layout is intuitive.

Minimal issues with deposits.

Keep sending me emails with offers and to find out im not eligible after I've made deposits.

The reps are nice but helpless. They have no on the fly promo that they can manually add.

Keep losing connection to site whilst playing is the worst. Just 10m ago i couldn't play any games. Chatted with them to find out that they have technical difficulties.

Last time depositing here.

Dear Player, Thank you for your feedback! Slots providers had small global technical updates, which took very short period of time. Now everything work just fine. We are sorry for any inconveniences caused. If you do need any assistance - please, let us know via Livechat, we will do everything possible to help ! Best Regards, Gunsbet Casino

user avatar

Noticias del Gunsbet Casino

Lee todas las noticias sobre Gunsbet Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000
Promoción Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000

Pragmatic Play regresó a principios de año con sus Drops and Wins de renombre mundial y ahora puedes participar en Gunsbet Casino. Esta vez son más grandes y mejores que nunca. Hay €1,000,000 en el fondo de premios cada mes, y dura hasta el 8 de febrero de 2023, así que ya puedes participar.¡La promoción más poderosa hasta ahora!Su nuevo y deslumbrante evento es realmente impresionante ahora. El bote de premios nunca ha sido tan grande y, al participar en Gunsbet Casino, podrías tener la oportunidad de ganar una parte de esta suma.El gran premio mensual se puede ganar jugando tragamonedas en línea seleccionadas o juegos en vivo, y los premios se entregan diariamente y semanalmente a través de una serie de torneos y premios diarios.Reúne tus fuerzas y prepárate para la victoria, ya que Gunsbet Casino organiza un sorteo de €1,000,000 todos los meses, y solo tienes que hacer giros y apuestas que califiquen para participar.Para ser elegible, todos los giros se deben apostar con un mínimo de €0,50 por giro (o el equivalente en otra moneda) y se deben realizar en juegos específicos que califiquen (la lista está disponible en el sitio web de Gunsbet).¿Cómo participar?Habrá torneos semanales y mensuales de tragamonedas y juegos en vivo que incluyen Ruleta, Blackjack y Baccarat. También habrá una serie de Prize Drops.Cada evento tendrá su fondo de premios y su requisito de apuesta mínima, tu solo tienes que decidir en cuáles quieres participar. También habrá cientos de premios en juego, así que tendrás muchas oportunidades de intentar ganar uno de ellos.Si no ganas la primera vez, no te preocupes. Estos torneos y premios en efectivo se actualizarán cada semana, y también hay premios diarios. Esto significa que puedes seguir iniciando sesión en tu cuenta y mientras estás jugando en las tragamonedas seleccionadas y en los juegos en vivo en su página de promoción, podrás volver a ingresar para tener otra oportunidad de ganar.Los términos y condiciones completos de esta promoción están disponibles en el sitio web de Gunsbet Casino, así que asegúrate de leerlos en su totalidad para conocer todos los detalles relevantes.El resto depende de ti, entonces, ¿estás listo para luchar por estos premios o no?

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