18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad
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Gunsbet Casino

Nuestra calificación CasinoRank
8.6/10
CasinoRank
Calificación de los jugadores 176 Reseñas
8.2/10
176 Reseñas
Tiempo de respuesta a quejas 31 Quejas
1 día el medio 31 Quejas
Lo que nos gusta
  • Muchas opciones de métodos de pago
  • Variedad de herramientas de juego responsable
  • Certificado de Confianza de AskGamblers
Lo que no nos gusta
  • No opera con monedas locales de América Latina
  • Servicio de chat en vivo solo en inglés
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Gunsbet Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.gunsbet.com/es
Establecido
2017
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, alemán, finés, noruego, japonés, polaco, italiano, búlgaro, croata, griego, eslovaco, húngaro, árabe, hindi, portugués, ruso, estonio, coreano, chino, Tagalo, Esloveno
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino
Programa VIP/de lealtad
VIP Program
Redes sociales
X, Instagram, Facebook

Información general sobre Gunsbet Casino

Gunsbet es un casino de excelente reputación y tiene un alto puntaje en nuestro CasinoRank, además de haber recibido el Certificado de Confianza de AskGamblers. Las más de 150 revisiones de jugadores de Gunsbet también son positivas. 

Este casino pertenece a Direx N.V., empresa con licencia de Curazao, y está disponible en más de 20 idiomas, el español entre ellos, algo que vale la pena destacar en esta reseña de Gunsbet.

En AskGamblers nos encantan los casinos temáticos, en especial cuando están excelentemente logrados como es el caso de Casino Gunsbet, que está ambientado en el Lejano Oeste. De todas maneras, más importante aún son su servicio de atención al cliente, juegos, métodos de pago y compromiso con el juego responsable, temas que abordaremos a continuación en esta reseña de casino de Gunsbet.

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Quejas

Lee las quejas que otros jugadores han dejado sobre Gunsbet Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resuelta
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resuelta
$1500

Estadísticas de quejas

Resueltas 30
Cantidad promedio $ 4,257
Duración media de quejas 7 días
Tiempo de respuesta promedio 1 día

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8.2/10 176 revisiones

Mejores revisiones de nuestros jugadores

Nice casino with a great slots variety. Clear bonus program and very polite and helpful VIP management department that has a personal manager Andreas who may help you at any time.

Dear DRONSKM12, The support team of GunsBet casino would like to say warm thanks for such a positive review. Special thanks for pointing out our VIP program. Our personal managers always stay in touch and have unique offers for active players! May the luck be on your side! Kind regards, GunsBet casino team

user avatar

Wonderful casino. Clear VIP-program with a nice bonus game for the payment, you get points that you can exchange for real money. I like providers, games do not break, do not load slowly, when I play, 24 hours support will always help to solve the problem quickly. There is also a personal manager Andreas who can write at any time and he will always answer and help you solve your question

Dear BESS767, Thank you for your kind words. We constantly work on ensuring the best experience for all our players, so it means a lot to us reading such feedback. Special thanks from our VIP department! ;) Kind regards, GunsBet Casino team

user avatar

The casino is from the D.N.V. and therefore, of course, will belong to a better casino. They have a slightly smaller selection of providers, but they are good enough to have a good gaming experience. However, they do not have good wagering bonus requirements. The selections belong to the fast but lower category. A clear VIP program with nice bonus play to pay off, you get points that you can exchange for real money. You can choose and play more currency. The casino I only play to change the time and place when I play long hours on the web.

Dear STEWEX555, On behalf of our casino team, I would like to thank you for posting such a favorable feedback. We appreciate that you had a pleasant experience with our casino. What is more, it's our pleasure to see that you like our bonus system and VIP promotions. We will consider your opinion about wager requirements and keep moving forward to improve our customer service. May the luck always be on your side. Kind regards, GunsBet casino team

user avatar

- Fast verification and witdrawal - under 12h.
- Good selection of games
- Have been lucky few times, but only cashed out twice...

Nothing at all, except maybe the super strange request to post a selfie with my ID and a note saying "Hello Gunsbet Casino" and the date.

Dear GOTHMOTH, We appreciate your kind words about fast verification and withdrawal at our online casino. We do hope that your luck will only grow and you'll enjoy many more fast cashouts in the future ;) So keep playing and stay with us, we'll be happy to keep up the good work! Concerning the selfie requirement, we understand that it might be strange to be asked to take a selfie as a part of verification process :) However, please, note that we request it solely for the security purposes. As every respectful online casino, we want to make sure that all rules are met so that the players could enjoy their game in the safest environment. It is a normal procedure just to make sure that you are the real person whose documents are uploaded. Thank you again for your feedback! Warm regards, GunsBet Casino team

user avatar

This casino is great fast verification and withdrawals .. Customer support is great!!
Highly recommend this casino for Australians.

There is nothing negative to say about this casino.

Dear TRIXZY, We are so happy that you enjoy playing at our online casino! Thanks for the recommendation and we wish you the best of luck to enjoy our fast withdrawals many more times in the future ;) Warm regards, GunsBet Casino team

user avatar

Easy to use platform, good game variety, reasonably quick response time. Used to have super fast withdrawal processing times

$25 aud minimum deposit.
Neo surf only comes in 10 20 or 50 recharge options so you can only use the 50 dollar vouchers.
What used to be my favorite thing has definitely gone downhill. They had fast withdrawal times processing was super quick but now its taking longer then my first.

Withdrawal, so I'm not going to be as comfortable playing it anymore when I might need the money quicker. Chat agent did very little to make me feel like it was done basically just told me to calm down and relax just for asking.

Dear SHANTELLE.BETS, Thank you for pointing the positive sides of our casino. It's a pleasure to see that you like the range and quality of our games. We always try to reply to any kind of request as soon as possible We do our best to satisfy our players' needs. So we'll try to make it possible for playes to use 20$ Neo Surf vouchers to make a deposit as well. In case you have any kind of issues you are welcome to contact us via live chat (it's available 24/7). When it comes to withdrawal time, the thing is that all withdrawal requests are proceed in terms of queue. In case you really need to get your money fast you can ask if we can make it faster for you via live chat as well. Thank you for understanding. We wish you best of luck. Sincerely, GunsBet casino team

user avatar

I like the range of games. Verification and first payout was done in less than 2 hours. Thats amazing. Helpful chat

Everything perfect. One of the best casinos ever. Had fun

Dear MARKE231337, Thank you so much for taking time and reviewing our casino. We are happy to provide such loyal players as you with the best experience. Keep having fun and good luck! Warm regards, GunsBet Casino team

user avatar

Good casino great variety of games good support live casino games aswell

Slow verification. The $37.50 fee for bank transfers they charge. I already get charged $20 receiving fee from my bank so thats $57.50 in fees total gone by the time it reaches my bank acct. Not very convenient at all. Defeats the purpose of online play makes me more likely t9 go land base as atleast if I win in a land base casino I dont get charged any fees

Dear CRAZYCJ14, We are really glad to hear that you like our games and support. And we are sorry that your verification process was not that fast. Usually it takes up to few minutes to approve all of our players' documents. Unfortunately, banks charge that fee for the each bank transfer. That is how it works all over the world. You could also try to use another payment method to make a withdrawal with. In case you need any kind of help with choosing the withdrawal method you are kindly welcome to ask for a support in our live chat or write us to [email protected]. It works 24/7. Thank you for understanding. We wish you best of luck and a great mood :) Sincerely, GunsBet casino team

user avatar

Amazing casino. Amazing customer service. Withdrawal time was a bit longer in comparison to other Direx N.V. Casinos, but really 7 hours is not bad at all. They have a great selection of games as well. I would absolutely recommend. Especially for Canadian players.

Nothing to note here really. This casino is absolutely trustworthy.

Dear JOHNSAV, thank you for posting your feedback of the Gunsbet casino. We really appreciate that. We will do our best to satisfy all the needs of our players. Enjoy your game and have a great one! Best wishes, Gunsbet casino team.

user avatar

-Lots of games
-Great Look
-Fast withdrawal and verification

-Lack of english speaking support agents (not all of them but some emails were pretty hard to understand)

Dear KEVIN9, thank you for reviewing Gunsbet casino, much appreciated! We'll go on moving forward and improving our services. Good luck! Kind regards, Gunsbet casino team.

user avatar

Noticias del Gunsbet Casino

Lee todas las noticias sobre Gunsbet Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000
Promoción Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000

Pragmatic Play regresó a principios de año con sus Drops and Wins de renombre mundial y ahora puedes participar en Gunsbet Casino. Esta vez son más grandes y mejores que nunca. Hay €1,000,000 en el fondo de premios cada mes, y dura hasta el 8 de febrero de 2023, así que ya puedes participar.¡La promoción más poderosa hasta ahora!Su nuevo y deslumbrante evento es realmente impresionante ahora. El bote de premios nunca ha sido tan grande y, al participar en Gunsbet Casino, podrías tener la oportunidad de ganar una parte de esta suma.El gran premio mensual se puede ganar jugando tragamonedas en línea seleccionadas o juegos en vivo, y los premios se entregan diariamente y semanalmente a través de una serie de torneos y premios diarios.Reúne tus fuerzas y prepárate para la victoria, ya que Gunsbet Casino organiza un sorteo de €1,000,000 todos los meses, y solo tienes que hacer giros y apuestas que califiquen para participar.Para ser elegible, todos los giros se deben apostar con un mínimo de €0,50 por giro (o el equivalente en otra moneda) y se deben realizar en juegos específicos que califiquen (la lista está disponible en el sitio web de Gunsbet).¿Cómo participar?Habrá torneos semanales y mensuales de tragamonedas y juegos en vivo que incluyen Ruleta, Blackjack y Baccarat. También habrá una serie de Prize Drops.Cada evento tendrá su fondo de premios y su requisito de apuesta mínima, tu solo tienes que decidir en cuáles quieres participar. También habrá cientos de premios en juego, así que tendrás muchas oportunidades de intentar ganar uno de ellos.Si no ganas la primera vez, no te preocupes. Estos torneos y premios en efectivo se actualizarán cada semana, y también hay premios diarios. Esto significa que puedes seguir iniciando sesión en tu cuenta y mientras estás jugando en las tragamonedas seleccionadas y en los juegos en vivo en su página de promoción, podrás volver a ingresar para tener otra oportunidad de ganar.Los términos y condiciones completos de esta promoción están disponibles en el sitio web de Gunsbet Casino, así que asegúrate de leerlos en su totalidad para conocer todos los detalles relevantes.El resto depende de ti, entonces, ¿estás listo para luchar por estos premios o no?

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