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Gunsbet Casino

Nuestra calificación CasinoRank
8.6/10
CasinoRank
Calificación de los jugadores 176 Reseñas
8.2/10
176 Reseñas
Tiempo de respuesta a quejas 31 Quejas
1 día el medio 31 Quejas
Lo que nos gusta
  • Muchas opciones de métodos de pago
  • Variedad de herramientas de juego responsable
  • Certificado de Confianza de AskGamblers
Lo que no nos gusta
  • No opera con monedas locales de América Latina
  • Servicio de chat en vivo solo en inglés
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Gunsbet Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.gunsbet.com/es
Establecido
2017
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, alemán, finés, noruego, japonés, polaco, italiano, búlgaro, croata, griego, eslovaco, húngaro, árabe, hindi, portugués, ruso, estonio, coreano, chino, Tagalo, Esloveno
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino
Programa VIP/de lealtad
VIP Program
Redes sociales
X, Instagram, Facebook

Información general sobre Gunsbet Casino

Gunsbet es un casino de excelente reputación y tiene un alto puntaje en nuestro CasinoRank, además de haber recibido el Certificado de Confianza de AskGamblers. Las más de 150 revisiones de jugadores de Gunsbet también son positivas. 

Este casino pertenece a Direx N.V., empresa con licencia de Curazao, y está disponible en más de 20 idiomas, el español entre ellos, algo que vale la pena destacar en esta reseña de Gunsbet.

En AskGamblers nos encantan los casinos temáticos, en especial cuando están excelentemente logrados como es el caso de Casino Gunsbet, que está ambientado en el Lejano Oeste. De todas maneras, más importante aún son su servicio de atención al cliente, juegos, métodos de pago y compromiso con el juego responsable, temas que abordaremos a continuación en esta reseña de casino de Gunsbet.

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Quejas

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Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resuelta
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resuelta
$1500

Estadísticas de quejas

Resueltas 30
Cantidad promedio $ 4,257
Duración media de quejas 7 días
Tiempo de respuesta promedio 1 día

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I registered on Gunsbet couple months ago and got a no deposit offer from them which was a nice gesture and gave me a chance to try out the casino and the games they are offering without depositing my money at first.
My first thought about the casino is that they have a really nice design and layout, looks like a lot of effort was put into it and it really looks refreshing and new.
The thing that surprised me a lot is their "Table Games" they had one of my favorite games called Rocket Dice by Bgaming and I probably played it for an hour walking out with a profit and, it's extremely rare seeing that game at any casino I play usually and was genuinely happy that they have it.

The Live Casino section is okayish with 2 providers Authentic/Evolution but for sure more could be added, at the other hand Slot section is filled with providers probably 20+ which is outstanding and I couldn't ever get bored playing slots there especially using the feature they have called "Random slot" that will randomly choose the game for me to play which I used couple times because it was fun not knowing what are you gonna play before the game actually opens.
The promotions they are offering are alright on the first deposit I got 100% on the first deposit and free spins together with it, with wagering requirements being x40 which is kinda a lot but can be completed if you are lucky enough.

Verification can be done over their website which is a big plus to not contact support on email and stuff like that, instead, you just upload your documents and wait to get verified. It took about an hour for me, so huge props to them.
Live support is available 24/7 and there are multiple people working at the same time so you can expect your answers fast and not wait 2-3 minutes for a simple answer because a person is talking to a lot of people at the same time.

The only thing I didn't like about casino is that they are limiting my bets on first deposit while I am wagering which is 1E and its too low at least make it 4-5 euros I have any way to wager 40x so why do it?

Dear COPYYY, We are so delighted to hear such kind words about GunsBet Casino. We're glad that you're happy with our interface. We will pass your feedback about the layout to our design team, they put a lot of effort to make us stand out from the crowd. Also, thank you for mentioning our support team, they work 24/7 to make sure we answer your questions as soon as possible. Regarding the things that didn't fill you with joy, such as the maximum bet while wagering the first deposit bonus, we've taken your comments on board and will see what we can do to improve it. Thank you again for sharing your positive experience with us, much appreciated! We always put great effort into trying to make our players journey as pleasant as possible. We are grateful for your trust! Wish you the best of luck! Warmest regards, GunsBet Casino Team

user avatar

I joined Gunsbet casino a couple of months ago. Yesterday I decided to take up their welcome offer to try the casino out. They are part of the Direx NV group of casinos, and I am familiar with the website layout, design, options game providers etc.

I decided to add a currency to my profile which is the ZAR currency and made a deposit of 300ZAR using Neteller. The bonuses of 100% was added immediately and 20 free spins loaded. The remaining free spins is supposed to be added daily for the next 4 days.

I contacted support to enquire about the wagering requirements and they confirmed it was x40 the bonus amount and I took a step further and read about the wagering requirements in terms of max bet etc. I found they have a max bet limit of $1 or 15 ZAR. Luckily, I knew how to be careful now and do not break that rule.

I completed wagering almost and during the process uploaded my documents. After I was complete with wagering, I contacted support and asked why my documents was pending. They said they will start once I request a withdrawal. I fought with them eventually they verified me. I was happy with this casino.

Things took a change when I was about to make a withdrawal. When I click on cash out in ZAR currency, there are not a single withdrawal option available for me. As in nothing, normally if there are options it should be greyed out and becomes active once you make a deposit. Well there are not even greyed out options for withdrawal. I still do not understand why I made withdrawal with neteller or can only withdraw to VISA as per support. I think it should be standard for a Wire transfer as the last resort, but they do not offer bank transfer at all.

I been on the line with support explaining to them that I am unable to make deposit with my VISA card as it keeps on declining. I even send them proof of my bank explaining the reason they not honoring the transaction. I mean what should I do? I asked them if they cannot make an exception in terms of sending the funds as an alternative method such as E-Wallet, BTC, Bank Transfer or move my zar funds to the EURO wallet so I can withdraw from them, but they do not want me to do this.

Instead support keeps on telling I should switch to a bank that can give me a Visa card to allow deposits to gambling websites. I mean really? I need to switch banks, that involves, salary switch, debit order movements, completely new bank with new t's and c's? That is a lot of admin or effort just to make a withdrawal. I just do not understand why they can make one exception to accommodate me to get my money and I will continue to play further in Euro currency to avoid this situation. I logged a call via email now and waiting on information from Finance, but so far nothing good came, the same thing over and over. I am really not happy about this.

This would be the first casino from the Direx NV group that does not support ZAR currency to E-wallet, as I have played at many others, King Billy and some others that have ZAR currency and all withdrawal options are available. It’s a real shame if they cannot assist me.

Very cool design and layout. Easy to navigate. The progressive bonus system is very clever! You can jump from lasso to revolver to rifle to machine gun, etc. Every next status gives you good new bonuses. Loyalty system is the most well thought out I've seen around.
Every necessary game is there. And everything works quick.

Welcome bonus is typical and not the most "welcoming". But it's standard and I understand the necessity for it. Just ignore the welcome bonus and everything else is top-notch quality.

Dear OLEGSAVCHUK, We appreciate your feedback about our website's design, as we worked hard to create an online environment which would be user-friendly and pleasing to the eye at the same time. We tried our best to keep it exciting even for experienced players through our loyalty program and hope that you'll continue opening new levels and receiving even more great prizes! Thanks for such kind words! We do hope that you'll stay with us and keep enjoying the top quality of our online casino ;) Best regards, GunsBet Casino

user avatar

The games you have are many and addicting to play with, but I have to rest my eyes from time to time because the colours are too painful to look at and it makes me sick. It is also good to mention that I can use my bitcoins here to play games. Also no problem in registering this new account. Its fast and I have no verification to deal with. Good job.

The user interface is not quite bad for me. The the contrast of the color brown in general among the different colors is like I want to vomit because I feel sick when looking at it. I get the western cowboy thing but, please try to change it. There are also so many buttons in one page it looks like it is all compressed. Especially the mobile version of your casino makes me more dizzy than the site itself. To be honest, if your sites is dizzying to look at then the mobile version is even worst! I just hope you can improve this.

About your withdrawal limit, I wish it can be bigger because I want to get all my winnings. Although I can still get half of it and get the other half tomorrow, but that is still a problem. Another thing is that good thing I use bitcoin for playing in this account because if I use my other account it will take days for my winnings to get transferred to my bank account. Last time I used that account it took me 3 days to wait, thats not so good.

Dear JANKO29, Thank you for pointing out our game range. We always try to add the newest and the flashiest games available. There are lots of games to play with Bitcoin as well as the other currencies. Regarding the things that didn't fill you with joy, such as the interface, we've taken your comments on board, we will pass this feedback to our designer's team to see what improvements we can make for our website to look better. Although, as you mentioned, some payments take more time, there is always an alternative to use. We have quite a lot of different payment methods to choose from. By the way, we would like to help to solve your situation but the administration of the casino couldn't find any case similar to the one mentioned in this review, so we would like to kindly ask you to write an email to [email protected] so we could discuss this case in details and help you with everything we can. There is always room for improvement, and we would be glad to hear more of your feedback! Best regards, GunsBet Casino

user avatar

Gunsbet is about the Wild West.) A fearless sheriff, Billy Marksman, charming Bonnie or Fat Boy Fatty are keeping me company. I wish to note the pleasant colors, beautiful graphics, and user-friendly interface. The vertical Menubar on the left of the screen provides quick access to all key sections. Links to important pages in the footer thus allowing for timely searching the necessary information – good for them, well done. Gunsbet is owned by a company called Netincom N.V. It is registered in Curacao and operates under the license of Curacao eGaming. It is possible to play bitcoins, anyway, there`s some nice stuff here, I liked it! The support responds quickly.

Dear GAASR, Thank you for pointing out what you liked about our website and its concept. Our developers' team worked hard to make the interface interesting and navigation convenient for our players. Our support team indeed responds promptly to all queries, thanks for pointing that out! We work 24/7, so don't hesitate to contact us in case you have any questions at any time! Warm regards, GunsBet Casino Team

user avatar

Great casino. I play here since the opening. A wide selection of live dealer games. Popular progressive jackpot slots. A wide range of languages ​​and currencies..there was no problem here. If you have any questions you can always contact support, they will always help.! separately I wanted to mention my manager Andreas. So that such people would work in every casino ... always help you quickly, respond at any time, day and night .. a wonderful person!

Dear MIKALAS, It means the world to us that players like you stay with us through the years and keep enjoying their experience. Our support team and your personal manager appreciate your kind words and will happily continue helping you with your every query at any time ;) Feedback from such loyal players as you is why the Gunsbet Casino team work hard and evolve every day, so thank you for showing us what we mean to you: you surely mean a lot to us! Warm regards, GunsBet Casino Team

user avatar

Very fast verification, my first withdrawal was done within a few hours. There always helpful with a bonus especially Aleks. It would have to be the number 1 casino for Australian players.

Only thing I can say I don’t like is that it won’t let players from Australia play Quickspin games. Apart from that it’s a perfect casino, thanks for all your help Gunsbet

Dear DEPPELER, From the whole team of GunsBet Casino, we would like to congratulate you on your first withdrawal and thank you for such feedback. The reviews of our loyal players are what motivates us to improve and develop, so thanks for pointing out the positive sides of your experience, as well as what you'd like to be improved. Concerning the Quickspin games, unfortunately, they are indeed restricted for Australian players by the provider, so there's not much we can influence here :( However, we have plenty of other great providers to offer and we constantly work to cooperate with new providers, so be sure to check for updates ;) Thank you for the review again and wish you the best of luck! Warm regards, GunsBet Casino Team

user avatar

Easy to navigate site for mobile, loads of different games. They have loyalty bonuses as well as deposit ones and their customer service team are amazing

I have to say nothing at the moment it'd been all positive and i'm hoping that its stays that way because it would be a shame to have to write something bad after my exceptional experiences so far.

Dear SEKKY, Thank you for such positive feedback! Particular gratitude was expressed by our customer support team. They are delighted to hear that they've been a great help to you. We are glad that you have spent a good time playing at GunsBet Casino! We spare no effort to make sure each and every player enjoys the experience with us! Wish you only good luck ahead! Warmest regards, GunsBet Casino Team

user avatar

Hello. One of the best casinos where I play.! I've been playing here for 2 years already and during this time not one problem with them. No problems with the withdrawal of money, not with verification of what it is .. everything is fast and good .. often throw up bonuses both on deposit and without deposit .. A big plus for them for such gifts! Support works great. always in touch, will answer any question. I would like to mention the manager Andreas. He does a great job, you can write to him at any time of the day or night and you will always get a clear answer to your question .. for such people to work everywhere, thanks to him

Dear MIRA87, We are happy that you had such a great experience with us! Our support team and VIP department work really hard to provide such loyal players as you with fast cashouts, great bonuses and prompt answers to every question. We'll make sure to keep up the good work ;) Thank you for these kind words, wish you the best of luck! Warm regards, GunsBet Casino team

user avatar

I really like to play in this casino .. there are many slot providers, there is a live casino .. blackjack bakara roulette .. There were no problems with the withdrawal of winnings. Everyone pays and quickly. Support works well, and my manager Andreas, is the mark of a world guy, a big plus for him, for helping me with any questions :))

Dear NARI92, Your favorable feedback on our casino is the hugest reward for the GunsBet Casino team. Special thanks from our VIP department and your personal manager for pointing out their brilliant job. We go to great lengths to offer you the most exhilarating experience ever and will burn the candle at both ends to ensure you enjoy your time with us. Wish you further winnings :) Warmest regards, GunsBet Casino

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Noticias del Gunsbet Casino

Lee todas las noticias sobre Gunsbet Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000
Promoción Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000

Pragmatic Play regresó a principios de año con sus Drops and Wins de renombre mundial y ahora puedes participar en Gunsbet Casino. Esta vez son más grandes y mejores que nunca. Hay €1,000,000 en el fondo de premios cada mes, y dura hasta el 8 de febrero de 2023, así que ya puedes participar.¡La promoción más poderosa hasta ahora!Su nuevo y deslumbrante evento es realmente impresionante ahora. El bote de premios nunca ha sido tan grande y, al participar en Gunsbet Casino, podrías tener la oportunidad de ganar una parte de esta suma.El gran premio mensual se puede ganar jugando tragamonedas en línea seleccionadas o juegos en vivo, y los premios se entregan diariamente y semanalmente a través de una serie de torneos y premios diarios.Reúne tus fuerzas y prepárate para la victoria, ya que Gunsbet Casino organiza un sorteo de €1,000,000 todos los meses, y solo tienes que hacer giros y apuestas que califiquen para participar.Para ser elegible, todos los giros se deben apostar con un mínimo de €0,50 por giro (o el equivalente en otra moneda) y se deben realizar en juegos específicos que califiquen (la lista está disponible en el sitio web de Gunsbet).¿Cómo participar?Habrá torneos semanales y mensuales de tragamonedas y juegos en vivo que incluyen Ruleta, Blackjack y Baccarat. También habrá una serie de Prize Drops.Cada evento tendrá su fondo de premios y su requisito de apuesta mínima, tu solo tienes que decidir en cuáles quieres participar. También habrá cientos de premios en juego, así que tendrás muchas oportunidades de intentar ganar uno de ellos.Si no ganas la primera vez, no te preocupes. Estos torneos y premios en efectivo se actualizarán cada semana, y también hay premios diarios. Esto significa que puedes seguir iniciando sesión en tu cuenta y mientras estás jugando en las tragamonedas seleccionadas y en los juegos en vivo en su página de promoción, podrás volver a ingresar para tener otra oportunidad de ganar.Los términos y condiciones completos de esta promoción están disponibles en el sitio web de Gunsbet Casino, así que asegúrate de leerlos en su totalidad para conocer todos los detalles relevantes.El resto depende de ti, entonces, ¿estás listo para luchar por estos premios o no?

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