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Gunsbet Casino

Nuestra calificación CasinoRank
8.6/10
CasinoRank
Calificación de los jugadores 176 Reseñas
8.2/10
176 Reseñas
Tiempo de respuesta a quejas 31 Quejas
1 día el medio 31 Quejas
Lo que nos gusta
  • Muchas opciones de métodos de pago
  • Variedad de herramientas de juego responsable
  • Certificado de Confianza de AskGamblers
Lo que no nos gusta
  • No opera con monedas locales de América Latina
  • Servicio de chat en vivo solo en inglés
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.

user_avatar Dusan V.

Detalles de Gunsbet Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.gunsbet.com/es
Establecido
2017
Licencias
Curazao
Propietario
DAMA N.V.
Programa de afiliación
Alpha Affiliates
Idiomas
inglés, alemán, finés, noruego, japonés, polaco, italiano, búlgaro, croata, griego, eslovaco, húngaro, árabe, hindi, portugués, ruso, estonio, coreano, chino, Tagalo, Esloveno
Tipo de casino
Juego Instantáneo, Móvil, Crypto Casino
Programa VIP/de lealtad
VIP Program
Redes sociales
X, Instagram, Facebook

Información general sobre Gunsbet Casino

Gunsbet es un casino de excelente reputación y tiene un alto puntaje en nuestro CasinoRank, además de haber recibido el Certificado de Confianza de AskGamblers. Las más de 150 revisiones de jugadores de Gunsbet también son positivas. 

Este casino pertenece a Direx N.V., empresa con licencia de Curazao, y está disponible en más de 20 idiomas, el español entre ellos, algo que vale la pena destacar en esta reseña de Gunsbet.

En AskGamblers nos encantan los casinos temáticos, en especial cuando están excelentemente logrados como es el caso de Casino Gunsbet, que está ambientado en el Lejano Oeste. De todas maneras, más importante aún son su servicio de atención al cliente, juegos, métodos de pago y compromiso con el juego responsable, temas que abordaremos a continuación en esta reseña de casino de Gunsbet.

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Quejas

Lee las quejas que otros jugadores han dejado sobre Gunsbet Casino. Obtén más información sobre las quejas.

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Presentar queja
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resuelta
€8600
Gunsbet Casino - Gunsbet Friday bonus non existent rules

I played at Gunsbet with the Friday bonus 60%.

My balance was about 800-900€ and I finished wagering. Suddenly, my balance switched to 340-350€ something.

I asked for support, and he told me it is because of the bonus.

There is nothing like that mentioned in the bonus terms. There it says that if you play with any bonus, the maximum cashout is 10.000€. No extra terms for the Friday reload bonus.

So in fact they just stole about 500€ from me.

The support told me it's not mentioned in the terms yet, but it will be.

staus Resuelta
€900
Gunsbet Casino - GUNSBET again delays payment

Gunsbet again (like last time - solved by askgambler) the payment. Last wednesday they accepted the withdrawal of over 800EUR and then nothing happened. No payment received. Today I wrote them in the chat again. Then they told me to send them a bank statement where they can see that I did not receive the payment. I delivered the statement to them but still no reaction. Last time, it was already the same trick from Gunsbet.

staus Resuelta
€800
Gunsbet Casino - Withdraw being delayed
I played in the casino 3days ago and won 1500€, no rules broken or anything. I made my first withdraw request 3 full days ago too. First there was problems getting my account verified since the verification tabs that they said would be in my profile were not there. Yesterday i got my account verified through their support mail and have done withdraw requests and for almost 24hours and im getting told that they have "technical problems on the side of payment system" which seems pretty suspicious.
staus Resuelta
€1500
Gunsbet Casino - Unfairly cancelled my withdrawal and are stalling on payment
I made a deposit of 10xrp at gunsbet casino

I won over 500xrp

I played it down to 450xrp and made a withdrawal


They cancelled my withdrawal and said that I didn’t complete the minimum turnover of my deposit which is x3


I clearly did however clear my turnover and now after 26hours later they are still giving me the run around making me wait undisclosed amounts of time for unknown reasons.

Please look at the time of my 10xrp deposit. And then with my 450xrp withdrawal.

I made a few deposits after I made the withdrawal which should not effect anything as those funds were not used to with the XRP I was withdrawing

I sent them proof of there mistake and they are still holding out I need this money immediately and they should pay up.

I’m a vip player and I feel really appalled with this service

Please engage with them and help me resolve this matter
staus Resuelta
$1041
Gunsbet Casino - Withdrawal accepted but never paid

Casino accepted my withdrawal on Feb 21 for 500 euros, but I never received the payment.

After an inquiry at the casino, no proof was provided that paid. It simply says “accepted”.

They are checking. There is a suspicion that they are not checking at all but are simply fraud.

The verification has been in place for a long time, and I have already made several successful withdrawals on the site

staus Resuelta
€500
Gunsbet Casino - Withdrawal being canceled
They’re not paying me, they’re asking for things I just don’t exist, I’ve made over 100 deposits over here with the same method and I’ve never had a problem with it before and I’ve also made 100 withdrawals and I’ve never had a problem before

INTERAC is not a bank!

I supplied them enough proof to confirm that the e-transfer left my bank account and went directly to their bank account with the right confirmation number everything is clear and they are asking me for a wallet and things just don’t exist
staus Resuelta
$1000
Gunsbet Casino - Delayed withdraw 10 days
After winning 1300 euro my withdraw is still not processed. I was contacting support a several times and I'm just being told that my payment will be processed shortly but nothing happens. Coustomer support is not able to give me any explanation. I am waiting 10 days now. I am a regular player of this casino, but such situations are unacceptable
staus Resuelta
kr1500
Gunsbet Casino - Pending Withdrawal for over 45h
Hello AskGamblers,

I would like to submit a complaint regarding my pending withdrawal of €1,222.44 that has not been processed yet for 45 hrs and customer support is not helping at all. They keep on sending me the same repeating words of assurance that it will be processed soon but no progress at all. Please help me resolve my issue with Gunsbet casino. Thankyou
staus Resuelta
€1222.44
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resuelta
$1500

Estadísticas de quejas

Resueltas 30
Cantidad promedio $ 4,257
Duración media de quejas 7 días
Tiempo de respuesta promedio 1 día

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Valoración del jugador
8.2/10 ● 176 revisiones

Mejores revisiones de nuestros jugadores

lukaszpl
10/10

Best casino. Great selection of games. The customer service was phenomenal and the document approval and withdrawal times were super fast. New to this casino but it’s been one of the best so far.

Útil ()

Dear LUKASZPL, Thank you for such a great comment. We do our best to make players feel comfortable to playing here and winning. Wish you to have only big winnings! Warmest regards, GunsBet Casino Team

user avatar
Lenka12
10/10

Great casino with lots of games. quick registration, welcome bonus to the first deposit. I used it right away and I had success. Trouble-free document verification and fast payout. Great. Well thank you

Útil ()

Dear LENKA12, We are delighted you have outlined numerous advantages our casino has. Furthermore, we are on the cloud nine when our players enjoy their time with us! Feel free to explore the many other amazing games! Wish you luck and winnings! Warmest regards, GunsBet Casino Team

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Emnh16
10/10

Great selection of games, fast payouts, awesome online support who genuinely care about resolving your issue as quick as possible, their website is super easy to use/navigate, the sign up process is fast, they send out great bonuses (150 FS on the house!!!!)

Apart from having had issues with my bonus codes, though I wouldn't call it a con due to customer support being super super quick to help sort that out for me!

Útil ()

Dear EMNH16, We are happy to hear that you had a positive experience with our online casino! Our team does its best to keep it thrilling for our players by adding new games and providing different bonuses, processing withdrawals quickly and making you satisfied with the customer service. We wish you the best of luck and lots of winnings ;) Best regards, GunsBet Casino team

user avatar
Gisa74
10/10

Very good casino the support is good and work s well the selection of games is amazing and have a big selection of providers excellent games...Good job..tanks for the fun moments in the winter...

Útil ()

Dear GISA74, We are really grateful for your kind words about GunsBet Casino. Our main goal is to make all the players satisfied with the selection of games and providers. We will continue doing everything possible to create a comfortable playing environment for each and every one of our players. We wish you all the best! And thank you one more time! Best regards, GunsBet Casino Team

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Paltheman
10/10

Best casino. Great selection of games. The customer service was phenomenal and the document approval and withdrawal times were super fast. New to this casino but it’s been one of the best so far.

Nothing really, so far, so good. I have had a few issues with bonus codes but, customer support helped out straight away. Besides this, everything is great.

Útil ()

Dear PALTHEMAN, Thank you for posting such a positive review. We are really pleased that you are enjoyed with variety of games, our support team and the casino in general. We do our best to provide each player only with positive emotions and great experience. Wish you good luck :) Kindest regards, GunsBet Casino Team

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KatrinBe2000
10/10

Best casino. Great selection of games. The customer service was phenomenal and the document approval and withdrawal times were super fast. New to this casino but it’s been one of the best so far.

Nothing really, so far, so good. I have had a few issues with bonus codes but, customer support helped out straight away. Besides this, everything is great.

Útil ()

Dear KATRINBE2000! Many thanks for your kind words about our casino! We appreciate your feedback. It is important for us that you are satisfied with the games, the customer service and the speed of verification process and financial transactions. We will continue doing our best! Warm regards, GunsBet Casino Team

user avatar
robert77
9/10

Very good casino. Everything is level here. Quick check of documents, quick output.
Welcome bonuses are very good. The support works well. Manager Andreas a great job always in touch will always help)

Útil ()

Dear ROBERT77, We are really grateful for your review. We are really pleased that you are enjoyed with our quick process of verification and fast withdrawals. We do our best to provide you only with positive and unforgettable emotions. Follow our website, to do not miss any special bonus. Thank you for staying with us! Warm regards, GunsBet casino team

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Fedorova
10/10

Game selection. Amazing including PLAYTECH. Very very fast withdrawals. Solid connection. I am very very happy 🥰 vary beautiful slots I like this👌🏼I am happy to play on Gunsbet casino.

I have nothing to dislike! this game casino don’t have a problem and have very perfect slots. For your first payout you have to wait a little bit longer.

Útil ()

Dear FEDOROVA, Thank you for taking the time to leave a feedback about our casino! We are happy to hear that you are satisfied with the selection of games and quick withdrawals. Thank you for staying with us! Warmest regards, GunsBet Casino Team

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Turtin2Rocks
10/10

Great selection of games. The customer service was phenomenal and the document approval and withdrawal times were super fast. New to this casino but it’s been one of the best so far.

Nothing really, so far, so good. I have had a few issues with bonus codes but, customer support helped out straight away. Besides this, everything is great.

Útil ()

Dear TURTIN2ROCKS, We are very glad that you enjoy playing at our online casino! Thank you so much for the recommendation! We wish you good luck and a great experience in the future ;) Best regards, GunsBet Casino team

user avatar
Spotdeemann
10/10

Good visuals and fun casino games and wins. The live chat is fast and easy. And has people on stand by and will help with any problems or questions. Yet to get a withdrawal out so shall see when I do if that’s just as painless.

Útil ()

Dear SPOTDEEMANN, It is a pleasure to hear that you like our games, customer service agents and withdrawal procedures. We will do our best to keep you satisfied with GunsBet Casino. Have a great day :) And we hope to see you again soon! Warm regards, GunsBet Casino team

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Noticias del Gunsbet Casino

Lee todas las noticias sobre Gunsbet Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000
Promoción Gunsbet Casino organiza los Pragmatic Drops and Wins de €1,000,000

Pragmatic Play regresó a principios de año con sus Drops and Wins de renombre mundial y ahora puedes participar en Gunsbet Casino. Esta vez son más grandes y mejores que nunca. Hay €1,000,000 en el fondo de premios cada mes, y dura hasta el 8 de febrero de 2023, así que ya puedes participar.¡La promoción más poderosa hasta ahora!Su nuevo y deslumbrante evento es realmente impresionante ahora. El bote de premios nunca ha sido tan grande y, al participar en Gunsbet Casino, podrías tener la oportunidad de ganar una parte de esta suma.El gran premio mensual se puede ganar jugando tragamonedas en línea seleccionadas o juegos en vivo, y los premios se entregan diariamente y semanalmente a través de una serie de torneos y premios diarios.Reúne tus fuerzas y prepárate para la victoria, ya que Gunsbet Casino organiza un sorteo de €1,000,000 todos los meses, y solo tienes que hacer giros y apuestas que califiquen para participar.Para ser elegible, todos los giros se deben apostar con un mínimo de €0,50 por giro (o el equivalente en otra moneda) y se deben realizar en juegos específicos que califiquen (la lista está disponible en el sitio web de Gunsbet).¿Cómo participar?Habrá torneos semanales y mensuales de tragamonedas y juegos en vivo que incluyen Ruleta, Blackjack y Baccarat. También habrá una serie de Prize Drops.Cada evento tendrá su fondo de premios y su requisito de apuesta mínima, tu solo tienes que decidir en cuáles quieres participar. También habrá cientos de premios en juego, así que tendrás muchas oportunidades de intentar ganar uno de ellos.Si no ganas la primera vez, no te preocupes. Estos torneos y premios en efectivo se actualizarán cada semana, y también hay premios diarios. Esto significa que puedes seguir iniciando sesión en tu cuenta y mientras estás jugando en las tragamonedas seleccionadas y en los juegos en vivo en su página de promoción, podrás volver a ingresar para tener otra oportunidad de ganar.Los términos y condiciones completos de esta promoción están disponibles en el sitio web de Gunsbet Casino, así que asegúrate de leerlos en su totalidad para conocer todos los detalles relevantes.El resto depende de ti, entonces, ¿estás listo para luchar por estos premios o no?

user_avatar Dusan V.

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