Dublinbet Casino

Unjustified Rejection of Valid Proof of Address and Delayed Withdrawal

Dear Dublinbet support

I am writing to file a formal complaint regarding an unresolved issue with DublinBet Casino.

My name is < full name removed > and I currently have a pending withdrawal of €3,471. I have submitted a valid proof of address multiple times, yet the casino continues to reject it without providing a clear or legitimate reason. The document I provided meets all standard requirements: it is recent, clearly shows my name and address, and was issued by a reputable provider.

I have reviewed a similar case on AskGamblers where a player experienced the same issue with DublinBet. In that instance, the casino eventually accepted the same type of document I have submitted, and the player's withdrawal of €9,677 was successfully processed:

https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/du­bli­nbe­t-c­asi­no-­ref­usi­ng-­to-­acc­ept­-va­lid­-pr­oof­-of­-ad­dre­ss-­967­7-e­uro­-wi­thd­raw­al-­blocked

Given this precedent, I am struggling to understand why I am being treated differently. If the same type of documentation has previously been accepted, why is it now deemed insufficient? This inconsistency feels arbitrary and unfair.

I am respectfully requesting that DublinBet Casino either accept my valid documentation and process my withdrawal or provide a clear and justified explanation for the rejection.

As the casino has failed to resolve the issue through direct communication, I am now seeking the assistance of AskGamblers to help mediate this matter and ensure a fair outcome.

Thank you for your time and support.

Sincerely,

< full name removed >

Hello,

I am submitting this complaint regarding a delayed withdrawal of €9,677 on DublinBet. My account is fully verified except for the final proof of address requirement. I have done my best to cooperate, but DublinBet continues to reject valid documents without offering a realistic alternative.

Here is a timeline of what has happened:

I uploaded my bank statement, which clearly shows my full name and address. This was rejected.

I then submitted a revenue/tax document issued by the Irish government, which is official, includes my full name and current address, and is dated within the last 3 months.

DublinBet continues to request a utility bill, but I live at home with family and do not pay for any utilities, so I am unable to provide one.

I explained this multiple times and asked for an alternative solution or exception, especially since government-issued documents are commonly accepted as valid proof of address across the industry.

Despite all this, I only receive the same repeated answer: “Please send a utility bill” – which I have already stated is not possible.

I feel I have met the verification requirements in good faith and that this is now being used as a way to avoid processing my legitimate withdrawal.

📎 I am attaching the documents I sent in:

Recent Irish tax document with full name and address

Recent bank statement showing the same

All documents are clear, in my name, and dated within the required time frame.

I kindly ask AskGamblers and DublinBet to review this case fairly and allow my withdrawal to proceed. I am more than willing to provide further information if needed.

Thank you in advance.

Best regards,

I am posting this complaint as when I was googling I noticed you have another complaint on this site from a player you are trying to help who has the exact same issue as me. This could be a worrying trend from this casino.

My account has been verified and I have had deposits and withdrawals no issue at all.

I tried withdrawing another €450 and my account was closed and I was emailed to give the reasons attached. This makes no sense and the reasons are incredibly unfounded. Supported by the fact I was previously verified and deposits and withdrawals happened no issue. I have tried pressing the casino on what they have done, but like the player who also has a complaint on here, all I get is copy and paste replies.

I am hoping Askgamblers can help me, like they are helping the other player, or I will need to take legal action (as the license provider is completely terrible and unresponsive).

The amount is €1450.

Thank you in advance

I am raising a formal complaint against Dublinbet.com for what I believe to be unethical and potentially fraudulent behavior.

On March 16th, I won €6,423 while playing on their site. Immediately after my win, I was logged out without warning, and since then, I have been completely locked out of my account.

I have made multiple attempts to contact their support, but they have refused to speak to me only auto reply that I "Breached rules" which I can prove I haven't. No one from their team has taken any responsibility or followed up with a proper response. It’s as if they are deliberately ignoring me and hoping I’ll go away.

I have not violated any terms and conditions. I played fairly, won fairly, and now they are withholding my winnings with zero communication. This is not just a technical issue—it’s a blatant refusal to address the situation or engage in any form of customer support.

This is a serious matter involving a significant amount of money. I am asking AskGamblers to step in and help recover my €6,423 and hold Dublinbet accountable for their actions.

Amount disputed: €6,423

Login mail:sent to casino

Date of incident: March 16

Attempts to contact support: Multiple emails sent — only auto-replies received