Resumen rápido de AskGamblers
Opinión del editor
Este casino en línea de aspecto minimalista ofrece juegos de los proveedores de software más reconocidos, buenos métodos de pago y un atractivo bono de bienvenida. Además, hay un programa VIP al que puedes unirte para aprovechar aún más esta plataforma de juegos de azar en línea.
- Límites de retiro semanales altos
- Chat en vivo abierto 24 horas al día, 7 días a la semana
- Herramientas de juego responsable
- Pocos juegos de mesa disponibles
Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.
Detalles de Casilando Casino
Aquí puedes encontrar detalles específicos sobre este casino.
- General
- Pagos
- Juegos
- Juego Responsable
- Atención al cliente
Información general sobre Casilando Casino
Casilando Casino ofrece una experiencia de casinos en línea digna de los mejores casinos online. El casino fue inaugurado en 2017 y cuenta con las licencias de la MGA y la Comisión de Juego del Reino Unido.
Los jugadores de países latinoamericanos pueden registrarse e iniciar sesión en Casilando Casino, y les resultará conveniente, ya que el sitio web del casino está disponible en español.
Se puede utilizar cualquier dispositivo para registrarse e iniciar sesión en Casilando Casino, ya que su sitio web es compatible con todos los teléfonos inteligentes, tabletas y computadoras más nuevos, lo que significa que es un casino móvil.
En esta reseña de Casilando Casino, repasaremos los métodos de pago, juegos, opciones de soporte, herramientas de juego responsable y toda la información relevante que necesitas conocer para tomar tu decisión.
- Monederos electrónicos 24-48 horas
- Transferencias bancarias 2-7 días
- Pagos con tarjetas bancarias 2-7 días
- Retiros los fines de semana No
- Ganancias de botes progresivos None
Información de pago y métodos en Casilando Casino
En Casilando Casino encontrarás una amplia gama de diferentes métodos de pago con los que realizar tus depósitos y retiros.
La mayoría de las opciones disponibles son monederos electrónicos, aunque también puedes transferir fondos con tarjetas de crédito y débito. Sin embargo, lo que sí notamos es que actualmente no hay soporte para criptomonedas.
Aun así, hay algunos métodos de pago locales que se admiten aquí, algo que esperaríamos encontrar en los casinos mexicanos, por ejemplo. Ten en cuenta que los métodos de pago disponibles varían según tu país de origen.
La cantidad mínima que puedes depositar o retirar del casino es de $10, mientras que el retiro semanal máximo es de $5,000 por semana. El casino afirma que necesita al menos hasta 48 horas para procesar tus retiros, así que tenlo en cuenta.
Juegos en Casilando Casino
Dado que el casino ofrece juegos de casino de algunos de los proveedores más conocidos y renombrados, no solo podrás jugar a las mejores tragamonedas en línea aquí, sino que también tendrás muchas opciones para elegir.
Las opciones de filtrado dentro del lobby del casino son básicas pero útiles. Puedes ordenar los juegos en categorías como Mejores Juegos, Juegos Nuevos, Tragamonedas con Bote, Drops & Wins y más. La barra de búsqueda se puede utilizar para encontrar juegos por su título si sabes exactamente lo que estás buscando.
El lobby también cuenta con una sección de juegos de mesa donde podrás encontrar una buena cantidad de estos juegos, incluyendo ruleta en línea, blackjack en línea y baccarat en línea.
Si prefieres la experiencia del casino real, Casilando también ofrece una sección de casino en vivo donde todos los juegos son presentados por crupieres reales. Los juegos en vivo provienen de proveedores como Pragmatic Play, Evolution y Ezugi, garantizando su calidad. También se ofrecen algunos game shows, que destacan por su carácter entretenido y dinámico.
Compromiso de Casilando Casino con el Juego Responsable
Cuando se trata de juego responsable, aquí estarás más protegido que en muchos otros casinos en línea. Esto es gracias a las muchas herramientas que ofrece el casino, como límites de depósito, límites de tiempo y comprobaciones de juego cada hora.
Además, si deseas dejar de jugar, puedes autoexcluirte del casino y no podrás iniciar sesión en tu cuenta. Esto se puede configurar por un período de tiempo determinado o de forma permanente.
En la página de Juego Responsable del casino encontrarás consejos para evitar conductas problemáticas relacionadas con el juego, así como un cuestionario que puede ayudarte a determinar si estás en riesgo de desarrollar una adicción al juego. Además, también se incluye información de contacto de organizaciones que brindan ayuda a personas con este tipo de problemas.
Atención al cliente en Casilando Casino
Siempre hay opciones a tu disposición si tienes problemas en Casilando Casino. Esto se debe a una completa página de Centro de Ayuda y al servicio de chat en vivo.
El Centro de Ayuda cubre los problemas y preguntas más frecuentes que los jugadores puedan tener, mientras que el chat en vivo está abierto 24 horas al día, 7 días a la semana y está. Sin embargo, el casino no tiene agentes de soporte en vivo en español, pero el personal de soporte utiliza una herramienta de traducción para comunicarse con los jugadores que hablan español.
Si prefieres el contacto indirecto con el casino, siempre puedes enviarles un correo electrónico también.
Quejas
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Hello FIEKIE247, Thank you for complimenting our game portfolio and Live Chat services! You should know that our average time to pick up a chat is below 10 seconds, so in your case it took even longer than usual ;). Regarding the wagering of the bonus and deposit amount combined, this is something that only applies to the first deposit offer. Regarding all other bonuses, you wager the bonus 35 times only. Feel free to contact our Support team 24/7 in case you have additional questions about our terms or anything else. Kind regards, Sophie Casilando
Decent interface, some decent games, not much more to say.
Poor withdrawal times, it says processed within 48hrs, I was waiting over 96 hours and still wasn't processed. Contacted support and they said because the processing period landed over a weekend. And that the funds may take an additional 48hrs once processed. I am going back to the other casino's I use where withdrawals are done and usually in the bank within 48 hrs, even on a weekend.
Hello DJBRIGGS81, Many thanks complimenting the Casilando games selection and interface! It should be noted that the current withdrawal process time is 2 working days and not 48 hours. Could you please inform us via a private message or your casino account where exactly it stated 48 hours, as this should not be stated in any communication and we will gladly look into that. Also, you should know that we plan to speed up the withdrawal process times for all players in the future. Hopefully we will see you back at Casilando! Kind regards, Sophie Casilando
Easy to navigate and good range of games. That's about it.
Games lag constantly. Get booted out constantly and the system logs you out while you are playing. I personally found it extremely hard to come even close to there game play percentage and I spent a fair amount. I would avoid as it doesn't sit right how the games play and the site booting you out at will.
Hello Faynar, Thank you sharing your positive experiences regarding the games portfolio and website navigation. Kindly note we are sorry to hear about you being logged out while playing. Could you please provide us with your username in a private message in order for us to contact you via e-mail? We will gladly look into this matter in consultation with the responsible department and try our best to fix the issue. Hopefully you will give Casilando a second chance! Kind regards, Sophie Casilando
Good selection of games, nice affiliate bonus. Made a nice profit (which isnt been payed out yet since withdrawal 4 days ago).
Pending period of 48 hrs is very bad. Basicly gives them an excuse to stall ur payment for 48 hrs.. most casino's have a maximum pending period but these guys just basicly use those 48hrs to the max to ensure max reverse rate on payouts. Support can only reach payment department via e-mail and also cant speed up things because of a missed document.
Hello Yurchh, Congratulations on your winnings! The process time to check the documents can indeed take up to 48 hours. Our apologies for the inconvenience as in your case there was indeed a delay, I did see that you have received a compensation for this delay. We will make sure that the newly received document will be processed with priority for you. Note that in general we are working on speeding up every aspect of the withdrawal process. We really appreciate your feedback regarding this matter. Best regards, Amber Casilando
I love the game selection, site looks professional to me, first deposit bonus offer is decent, 70x wagering on the bonus or the way it's put: 35x on both deposit and bonus(to make it look nicer) feels a bit excessive, but ok.
Had my first withdrawal, got my documents approved within 48 hours or so, now just waiting for the withdrawal itself to be approved. Again this is something that might be an issue for others, but I don't really have a massive problem with time on withdrawals, the important thing is that I end up getting what it is mine, which I trust I will on this site.
Support also seemed friendly and mostly professional except for one thing, which I am not really sure is on them, but I'll get back to it underneath. Unless anything crazy happens, this is a casino I would warmly recommend testing out
I originally signed up through an affiliate link (it was how I learned about the casino), this link offered a 200% first deposit bonus, opposed to the standard 100%. Once I had signed up and saw the offer read 100%, I contacted support and asked about it, they then claimed I had not signed up through an affiliate link (which was the only way I actually found out about the casino) and I wasn't in the mood to say anything as I had too much bad experience that day with stupidity from other sites support that I just left the chat and took the 100%. I don't understand how signing up through a direct affiliate link that differs from the casino's own personal sign up address, does not register with the casino when it's signed up through.
That's the only negative thing I can think of.. sure maybe I could have had a discussion with support and have them contact others that could verify certain information and have it fixed, but like previously stated I was not in the mood for it. It's probably a technical issue somewhere, that if anyone from Casilando reads this, they can contact me with which affiliate link it was and I will give it to them if they want to review why it did not work.
Hello Gambulaah, First of all, congratulations on your winnings! Note that we are happy to hear that you enjoy our selection of games. We have checked with the responsible department and they have confirmed that your withdrawal will be processed today. I am sorry to hear that you did not receive the welcome offer that you expected. Regarding the welcome offer, after review of your account it appears that first you had clicked on the affiliate site you mentioned that offers 200% first deposit offer indeed, however after that you clicked on another affiliate website. The system works in a way that registers the last clicked affiliate website for tracking purposes and assigning the welcome offer and hence the corresponding welcome offer is assigned to the account. Finally, as I noticed that there is a bonus available, I contacted you about this in private. Best regards, Amber Casilando
I had joined this Casino from the listing of new casinos. Deposited and received a great promotion 200% on first deposit, which seemed a very good promotion. I enjoyed playing on this Casino... Good selection of games and site navigation. Live Customer support seemed to be always available over the few days I spent on wagering. Very Helpful and friendly.Withdrawal is a 2 day pending process. Which is now no longer pending. Friend referral bonus scheme. Overall had fun playing here. Another casino I will visit again.
Through my experience here I cannot find anything negative to say..Thumbs up !!!
Hello Ladylux, Congratulations on your winnings and thank you for writing such a nice review! Best regards, Amber Casilando
Ho ho ho, here comes another one with the name Casilando.
Whenever a new casino arrives, I always eager to check them out. I have my own check list regarding new casino, who doesn't, right? The most important thing is the licensing, company that runs them, games variety (the more, the better), withdrawal time frame and live support. If a casino meets all the criteria, 80% chance I'll join them.
Casilando is owned by Caddell Limited, this company owns also plenty other well known casinos like Hello Casino, Gday casino, Amsterdams casino and many more. In my experience, those casinos I mentioned above are legit. I have good good experience with them. They have plenty of games from various top notch providers and they are also always up to date. The only thing that could be better is the payout time frame. It could take up to 48 hours for the money to reaches your account. Compared with other casinos, they are a little bit slow but luckily not the slowest.
I signed up at Casilando about a month ago via an affiliate that offers 50 free spins instead of 10 free spins. Now, that's 5 times bigger than the casino itself has to offer when you sign up straight from their website. I actually had plenty of luck with Casilando, from the free spins winning of €5, I managed to boost my balance to €350 without any single deposit by playing various games. Unfortunately, wagering starts when a deposit is made. I was kinda disappointed when I found out about it. Also, no points were earned because of the bonus money.
As always, my account has to be verified before making a deposit. So I sent them my documents and got verified the next day. I love when they work fast. I decided to claim their exclusive offer of 200% first deposit bonus. Now, it's very wise to new players to read the terms first before claiming any bonus. I know there's no joy reading them but each casino could have different terms. Luckily, I did read them and I found out that e-wallet deposit method is excluded from their welcome bonuses. Soon after I found this out, I decided not to deposit.
So, I cannot share my experience regarding their payout because I haven't made any deposit yet but I do believe that Casilando is a legit casino like its sisters casinos. Last but not least, live chat agents were friendly and very helpful. Kudos for them.
The only thing I dislike about Casilando is the bonus terms. E-wallet deposit methods are excluded from all their promotion.
Hello Leodubbed, I am very happy to hear that you enjoyed playing at Casilando! Note that we are working on a faster cash out process, which will be implemented this year. Furthermore, I am sorry to hear that you did not deposit because deposits made with e-wallet payment methods are not eligible for the welcome bonus. However, I would like to inform you that it is possible to use this payment method while participating in all of our other promotions including deposit offers. Thank you for your feedback and we will take all of this into consideration to improve the experience of our players. Best regards, Amber Casilando
I played here for first time and had great time deposited 100 euro and only took bonus on 30 of that. I ended up reaching 1000 euro on my favourite slot and eventually requested withdrawal of 600 euro. I am waiting now for payment when docs verified. So far a definite 10 out of 10 ..
Hello Sp7575, Thank you for such a lovely review and congratulations on your winnings! I hope that you will continue to enjoy playing with us at Casilando. Should you ever have any queries or would need any assistance, do not hesitate to contact us via the Live Chat, we are available daily from 10:00 CET until 02:00 CET. I wish you a great day. Best regards, Amber Casilando
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Casilando is one of the newest casinos with the white label offering. They have a very good forum representative that promoted this casino, which is how I come to discover this casino. The casino has many service providers including the most famous Netent, NYX, Thunderkick and many more. They recently acquired Big Time Gaming to their portfolio, which is very good.
I signed up at this casino and claimed some no deposit spins. Well as you know 10 free spins never helps really and did not manage to complete wagering. They have an AG exclusive 200% bonus, which is the same as their other sites offer like fruity casa.
Just like many other casino are adopting this welcome offer that is not claimable using e-wallets, which is something, I really hate. It took a while until I decided to claim the welcome offer. I had a good run for my money and tried some big time gaming and blue print gaming slots mostly. The site and the slots are very smooth, no lagging of any sort.
However, I am restricted to play certain providers because of licensing. I can mainly just play with Netent, Blue Print gaming and Leander games. NYX, Thunderkick are not allowed which really sucks as having more other games makes it easy for completing wagering requirements.
The white label group also upped their wagering requirements on their welcome offers. Previously the wagering of x35 only applied on the bonus amount, but lately, the wagering apply on both your deposit and bonus, which is a bit high for my taste.
They have live chat and I must admit they are very responsive. You wait approximately 30 seconds and a live chat agent is with you. They very clued about their offering, which is good. I will from now on just play with straight deposit, as wagering is ridiculous.