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21 Casino

Nuestra calificación CasinoRank
7.9/10
CasinoRank
Calificación de los jugadores 52 Reseñas
4.9/10
52 Reseñas
Tiempo de respuesta a quejas 7 Quejas
2 días el medio 7 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Este casino en línea de aspecto elitista alberga a los mejores proveedores y ofrece los juegos de casino más populares. El sitio web está disponible en español y encontrarás monedas y métodos de pago específicos de LatAm. El soporte está abierto las 24 horas del día, por lo que siempre estarás atendido si surge algún problema.

Lo que nos gusta
  • No hay límite de retiro
  • El chat en vivo funciona 24/7
  • Aloja juegos de los mejores proveedores
Lo que no nos gusta
  • No hay muchos métodos de pago
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de 21 Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.21casino.com/es
Establecido
2015
Licencias
Malta Gaming Authority, UK Gambling Commission
Programa de afiliación
Idiomas
inglés, español, finés, noruego, hindi, portugués
Tipo de casino
Juego Instantáneo, Móvil, Live Casino

Información general sobre 21 Casino

21 Casino es uno de esos casinos en línea que cuenta con un diseño de sitio web muy elegante que brinda a los jugadores una sensación de prestigio y lujo. Sin embargo, esto lo respalda el hecho de que ha estado en el negocio desde 2015 y tiene licencias de la MGA y la Comisión de Juego del Reino Unido.

Puedes crear tu cuenta en 21 Casino desde casi cualquier dispositivo y ponerte a jugar a tus juegos favoritos en un momento. Además, el casino funciona de maravilla en los móviles más modernos, así que puedes jugar estés donde estés. Como el sitio web está disponible en español, los jugadores de LatAm podrán disfrutar de la experiencia sin ningún lío.

Ya sabes que en nuestras reseñas de casinos tienes toda la info que necesitas para decidir bien, con datos claros y objetivos. A 21 Casino lo analizamos como siempre: primero revisamos su licencia y datos básicos, y luego nos metemos en los detalles.

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Quejas

Lee las quejas que otros jugadores han dejado sobre 21 Casino. Obtén más información sobre las quejas.

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21 Casino - Another casino asking for personal bank details

When I deposit using online casino sites, I tend to use ewallets (Apple Pay and PayPal) and had used Apple Pay to deposit last time with this casino.

I usually find white hat gaming companies to be very fair and straight forward, however this time that was not the case.

I tried to withdraw to the payment method I had used (as per their terms and conditions) but wasn’t given Apple Pay as a withdrawal option. I spoke to an agent who informed me that this was because I had instead topped up with a paysafe card. This was my first red flag, I do not own a paysafe card and know for a fact I deposited with Apple Pay. The agent said I could withdraw to my PayPal account instead.

I did this, but after waiting over 24 hours I could see that my payment still wasn’t paid. I got in touch, and a new agent informed me that my payment had been rejected by PayPal and that I must not provide my private, personal bank details to be able to have my withdrawal.

As stated, I do not like to give these out, so I asked again if they would just withdraw it to my PayPal, they said no. As previously mentioned, this is a new thing that some casinos are trying. The last casino that tried it with me I came to this site to complain, and my issue was resolved just an hour ago. My withdrawal was issued to my preferred method and I didn’t end up having to hand over very sensitive data…

I come to ask gamblers again to ask you to once again help me in this matter.

staus Resuelta
£30

Estadísticas de quejas

Resueltas 6
Cantidad promedio $ 431
Duración media de quejas 9 días
Tiempo de respuesta promedio 2 días

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4/10

Excellent game choice and good online chat service live roulette is excellent and overall best casino I've played online.

Now the real bad point. Deposited and won 2000 English pounds and declined the bonus offer due to all the implications and wanted no doubt the winnings would be mine. Withdrew the funds and asked to supply documents to verify my account which I understand not a problem. Sent these on Monday as really needed the cash this Friday for my holidays and explained this in the email. Got an email back today saying most of my documents were ok but they require another letter with my address on so I've sent this and apparently I have to wait another 48 hours for one document to be verified.

This is totally unacceptable and I would just expect the customer service knowing my circumstances to get this one document processed straight away with the rest of my documents. The withdrawal is still pending and due to be accepted tonight so will see what happens with that. I've kept screenshots of everything just in case something else occurs. A real shame really as it is a great little online casino.

Hello Bangersep85, Please note that we have responded on your last review above. Best regards, Amber 21 Casino

user avatar

Good selection of games, not bad support, overall a decent casino if it wasn't for the ages it takes for a withdraw to be processed.

Some promo rules like 50 euros min bet for bonus, some bonus don't even have 24 hours or you to take it. And It is not understandable a reversal time of 48 hours, it's not ok.

Hello Jsbags, I am happy to hear that you have enjoyed our selections of games. Please be informed that the maximum bet of all bonuses with exception of the first deposit offer is 10% of the received bonus amount. The 10% rule does not apply if the bet size is less than 5,-. Also note that there is no mention of a minimum bet in our terms, the only minimum bet that would is the minimum bet applied by the game itself. Finally note that bonuses never expire after 24 hours, in most cases they expire after 30 days. Furthermore, our withdrawal process takes 2 working days if an account is verified but we are working on speeding up this process. Feel free to contact support should you ever have any questions about our bonuses. Kind regards, Amber 21 Casino

user avatar

Good selection games. Great interface. Emails regularly with offers. Good support. Mobile site works great. Australian dollar offered. Legit site.

Cash out time is a little long. I won around 9k aud on reel steal. Such a sick game when it pays! Haha I won 5k aud on the same night but I put that back in via reversal. That is my own fault though. I have some youtube vids to upload once I have been cashed out. Another Rolla stream follower here. Speed up withdrawals and would rate 10 instead of the 9

Hello Frankcap, Congratulations on your winnings! Note that I am very happy to hear that you enjoy playing at our casino and have had a good experience with our Support Agents. We strive to offer good service and offers to all of our players. Currently our withdrawal process takes 2 working days should an account be verified but we are working on speeding up the process. If you have any questions regarding your withdrawal, please do not hesitate our Live Support so they can assist you. Our Live Support is available daily from 10:00 until 02:00 CET. Best regards, Amber 21 Casino

user avatar

Firstly, you must be twenty-one to play at 21 Casino, right? Nope. As long as you're 18 and above, it's a go, but you must be a member at Twenty-one Casino to play there, like you don't already know. Anyway, I was so much more than twenty-one when I signed up at Twenty-one, hehehe. As with most other casinos, the main attraction for me for signing up was none other than the offer being made at that point in time. What it was, it has slipped my mind, because it happened back in 2016. Hmm, it wasn't that long ago, but my memory is. Hahaha.

Anyway, after signing up at the casino, I claimed the offer, whatever it was, and got it without any problems at all, otherwise I would have remembered something about it. After playing it, and not getting any win from it, I did the only thing I know what to do next - I logged out! Hahaha. Nope, there wasn't anything there that attracted me that much to make a deposit. The games selection wasn't that bad, not that many games available, but what mattered was that I couldn't play the game I had wanted to play, because it wasn't there. At that point in time, I was going ga-ga over Dead Or Alive, as many other players were too.

Well, my account saw no action at all since that last play, until 21 Casino was merged into Branders, together with Fruity Casa and Amsterdams Casinos. Why did it mattered? Simply because these casinos were occasionally giving out free spins or bonuses to their depositing members, which put me out of the picture. That hurts a bit, because I could only get those free spins from Fruity Casa and not from 21 Casino, so I was missing out on some good offers every now and then. Well, I couldn't let that go on, so one fine day, I made a deposit at 21 Casino, didn't win anything, but became eligible to received all those nice freebies, hahaha.

As for the casino itself, sorry, I don't have much to say about its withdrawal speed or customer support. So far, I have not needed to get in touch with their Live Chat service, nor made any inquiries to them via email. Being in Branders, I simply assumed that everything should be acceptable and being looked after. Nothing outstanding but just averaging, to me that is. Yeah, no complaints so far either.

Hello Afi4wins, Thank you for providing us with such a great review! We are very happy to hear that you enjoy playing with us at 21 Casino. I sincerely hope that your experience will continue to improve with us while playing. We strive to offer great unique promotions to our players. Make sure to take a look at our promotions page for any running promotions and keep in mind that we also offer some very nice deposit offers, sometimes combined with no deposit promotions. Please note that our 21 Casino Live Support is available daily from 10:00 until 02:00 CET should you ever have any queries or would like to know if there are any promotions or free spins and they will gladly assist you. Hopefully we will be able to assist you soon with future winnings. Have a great day and once again, thank you for your review. Best regards, Amber 21 Casino

user avatar

Great games, smooth and user friendly site. Very easy to set up account, deposit and play. Great communication, when I got an email from them today telling me my withdrawal had been reduced from £2,000 to £110 it was very easy to understand. It reminded me that clause 9 part v was specific about withdrawal limits after playing with the welcome bonus.

After playing all night, turning over 3 or 4 thousand pounds to play through the bonus I feel the site is a bit mean spirited by offering me £110 instead of the £2,000 I managed to win. (small stakes as well!) I am still waiting for the £110.

Whilst I accept this is my own negligence that is to blame, I ask myself whether I wish to make this my 'go to ' site when I want to play slots in the near future. I will be a lot more careful next time! A less serious gripe, where is my favorite slot Hercules high and mighty?

Dear Fekkitt, Thank you for your review. I am happy to hear that you enjoyed playing at 21 Casino. Unfortunately we do not have the game Herculas High and Mighty, but I will forward your feedback to the responsible department so hopfully we can offer this game in the future. It is correct that any no deposit bonus or spins have a maximum cash out of 100,- as stated in the Terms and Conditions. However, should you play with a deposit bonus or spins there is no maximum cash out connected to it. Should you ever have any questions about the wagering requirements of a bonus or would like to know if there is a maximum cash out with the bonus, feel free to contact our Live Support so they can assist you with any question that you might have. Our Live Support is available daily from 10:00 to 01:00 CET. I hope you will consider giving us another chance as we value our players and want everyone to have a good experience. Best regards, Amber 21 Casino

user avatar

Nice casino. Came here through CasinoDaddy. They have a steady interface and a lot of games you won't find that fast anywhere else. Depositing is swift and receiving the bonus also. Had a nice time playing here.

After playing steady all night, I wanted to go to bed so I decided I would bet my last 40 Euro's on the Immortal romance slot. I bet 6 Euro each spin. After about 5 spins I won 1300 Euro's. Insane!! After that I decided to quit and go to sleep. The next morning I realised I made a huge mistake. Off course I'm one of those people how just clicks "accept" and not reading the terms and conditions. I did so after my big win, to find out there's a max bet of 5 Euro's allowed when playing with bonus money. Contacted support about this, but unfortunately they could not help. I'm not a hardcore gambler and to me 1300 Euro's is a lot of money.

Dear Paasklaas, I am happy to hear that you enjoy our selection of games 21 Casino. Like most casinos, when playing with a bonus there is a maximum bet that applies as mentioned in our Terms. I am sorry that you were not aware of the Terms and Conditions while playing. Please be informed that you can find them on our website or contact Live Support. Should you ever have any questions about the maximum bet when playing with an active bonus, please do not hesitate to contact our Live Support and we will gladly assist you. The Live Support is available every day from 10:00 until 01:00 CET. Best regards, Amber 21 Casino

user avatar

Thanks Rocknrolla for showing me this great site. Was a pleasure playing here.

- High res games
- Easy navigation
- Super easy to follow wagering etc
- Competetive offers

Might only be for me, but just a heads up. When you enter a games full name in the search box it will not appear. In order for it to appear you have to remove one letter of the game.

Example:
Search for: Starburst = Nothing will apear
Search for: Starbur = Starburst will appear..

Dear LIT_DAB69, Thank you so much for your nice review! Kindly note we passed on your feedback regarding the search bar to the responsible department,they will look into this as soon as possible. Enjoy playing with us in the future! Kind regards, Sophie 21 Casino Support

user avatar

Its been a pleasure trying out 21 casino. They have lots of games, I specially like that they have the blueprint games.
The only thing I miss is the wms games.

I used their deposit bonus 121% and managed to wager it quickly and got some good wins ending in two separate withdraws of a total amount about 3500 euro. The chat is helpful.

I "only" rate this casino 8 stars because of the pending process of a minimum 48hours. Otherwise this is a topnotch casino that I truly recommend.

Dear Coheed, Thank you for such a nice review! Note that I am happy to hear that you have received such great winnings with your first deposit offer. I understand your feedback regarding the withdrawal process time and we will take this in consideration for future improvements. I am glad that our Live Support was able to assist you and please do not hesitate to contact us again should you have any queries. Best regards, Amber 21 Casino Support

user avatar

Game here because of rocknrolla on twitch. Good selection of games. Good deposit option.

Not satisfied with the Support. Wrong bet with bonusmoney (just one spin without win) bonusmoney removed. Support Not helpful. Really unhappy. Never again.

Hello Donjohnjoe, Note that we are sorry to hear about your experience with our support agent and that we will definitely look into the situation. Thank you for contacting us though, please be informed that we have contacted you via e-mail regarding your case and placed bet. I hope that we will be able to assist you further this way. Best regards, Amber 21 Casino Support

user avatar

Found this casino through a fellow gambler Rocknrolla!! Made my first deposit of 3000 euro and went after a couple of test spins all in on roulette double or nothing on black. After that I had 6020 euro in my cash account! So excited!

Decided to cash it out and start again playing smaller. Did lose my bonus account because of the withdrawal but that's no big deal.

Will update review when withdrawal is fully processed.

So here a quick update about my withdrawal of €6020. 1 day for verification, 2 days pending, 1 day to finish withdrawal to my bank account. So total of 4 business days. Have contacted the customer service via chat several times for updates and questions. Always quick and adequate response. So based on my first time experience I can recommended this casino!

Pending times for withdrawal is a bit long for my liking. Hope they process it quickly!

Dear xingchen Please be informed that we are happy to hear about your succes while playing with us! I hope you will continue having a good experience with us. Currently it is true that our withdrawal process is 2 working days, luckily we are working on a faster withdrawal process for the future. I hope you will get to receive and enjoy your winnings soon. Note that you are always welcome to contact our Live Support to receive updates regarding your withdrawal. With best regards, Amber 21 Casino Support

user avatar

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