21 Casino

I signed up to 21casino through Rocknrolla's link. There are plenty of various slots to play on this site and good game play!

The verification process took almost a week and another week to process my first withdrawal!

I have been playing on 21Casino site for almost a year, and during my time play, a good few times, I have won a few grands on each occasion, but because of the very slow withdrawal process by the casino, I have ended up to loose all the monies I have won as a gambler every time!!! I believe this is not a professional practice by the casino to keep your money for such a long time as 3-4 days to make you play and loose the money back to the casino!!! Also, you can not lock your winnings during the very long withdrawal time by the casino and as gambler you always loose your winnings!!! Very un-ethical by 21casino!!!

Also, I have a few times received emails about bonuses being offered, but every time I have deposited on the same day (before 12am), never received the bonus and after contacting the customer service, they are just saying sorry and telling you the bonus is not available any more after only a few hours receiving the email promotions!!!!

Because of the very slow withdrawal process and other bad practices by 21Casino, I have now decided to stop playing on 21Casino any more wand will close down my account there. I definitely will not recommend this casino site to anyone!!!

Hi, just wanted to say as a new player I have found 21 casino a little discouraging, don't get me wrong 21 casino is a great site for playing games but I feel let down by the way there verification system works.
I joined this site because I liked the way it looked and thought I would give it a try.

I won £200 then decided to cash out I was then asked to very vacation of my Id which I happily sent via email.
I then was notified it would take up to 48hours for verification of my documents, this was on the 20/08/17 I even spoke with online chat I had been reassured they had indeed received my documents. After a day or so I reverse my £200 and won £700 and banked winnings after checking next day if my winnings had moved from pending and found it still pending I once again reversed my £700 and the won £1,100 which I was very pleased with, all in all I waited for my money to be sent to my bank and ended up reversing it as it was still pending and ended up losing it all I strongly agree if I did not have to wait so long and still waiting for verification as from today date which is 24/08/17I would have not ended up losing my winnings.
Username BLESSED2017
kind regards

Not been given the chance to cash out my winnings

Very slick site, great graphics, easy gameplay. Used them because of rocknrolla, and was easy to sign up and good bonus deposit offered.

The verification time period and withdrawing funds is prehistoric.

I requested to withdraw funds over 48 hours ago, have submitted the documents they requested (which no other provider has ever asked me to do), and still have not had the request approved.

Are they just trying to hold onto players' funds longer? This seems a very bad practice.

I only won a very small amount, I just want my money. They accepted my deposit without any 'verification' but do not want to return funds now.

My username is mikihood

The casino was fun to play in and a great variety of games, the live chat is good BUT

Verifying the account took longer than 48 hours. I have now lost all of the $12,000 I won. If I could of just withdrawn it I would be fine even if it was a temporary hold. I understand that 21casino is a business but they are not sincere. They said it takes maximum 48 hours. I'm very upset and won't be playing again due to this dishonesty. What do you expect a gambler to do if they can't withdraw the money? Look at it on a website? 21 Casino you could be better and I've been ripped off due to a policy not followed. I will look in fine print and see what I can do about it.

User name : Sjreaper

Great range of games, high quality site and live support is 10/10 especially Bob. Came here from Rocknrolla. Sorry for my bad english.

I started playing on 23.07 and deposited about 1000 and won about 12000. I tried to withdraw 10k but I needed to verify my acc so I did that and my withdraw was accepted on 27.07. today is 04.08 and my money didn't come.

This is the best ever casino. I've been with a few others and I've seen some strange manipulation of the ball on roulette but 21 seems very fair and genuinely random. Games selection is amazing. Customer care is KING like the Coronet logo. TOP MARKS 21 !!! Really chuffed with it.

Nothing ! I can't fault it at all. Well done. I've been with many others and this one the best !!!

Great range of games unavailable to me elsewhere, such as Blueprint.
Operates in my market.
Option to display the RTP percentage for individual slots, before you load them.
Mobile experience comparable to Desktop experience, where others fail at delivering consistency.
Have not had any issues with documentation verification, process is simple.
All withdrawal requests that have been made from the casino have been of a sizable amount, and all have been paid with minimal delay.

All in all there are many positives to this casino, however, the negatives could be considered quite substantial for many.

The pending period for withdrawals is far too long. I understand the strategy to recoup money back from the player, and whilst I do not agree with the practice, they are a business so they are entitled to do such things. However, most other casinos currently offer a "Lock" facility, while you are waiting for the withdrawal request to be approved or rejected. Effectively you will have to wait a minimum of four business days to receive payment when playing at 21 Casino. I have read many replies to reviews on this site that state "we are working on a faster process" but they date back to early 2016, which begs the question if this is even still a priority.

Customer support, whilst available now 24/7, have limited ability to authorize or action requests.

They do not offer their progressive jackpots to all jurisdictions, which is a worrying proposition, if you were to get lucky and book a massive win, you might not be eligible to receive the money. Clarification on why this is the case would be great, or what would happen in the possible (if somewhat unlikely) event a player from one of these jurisdictions were to win a progressive. Does this still apply to multi-provider jackpots such as Mega Moolah?

Terms and conditions are a little complicated, the operator could take a leaf out of Rizk's policy of "No Bulls#!t".

One of the best casinos I have played on ( I am from Norway But this casinos has a lot of slots other casinos dont have. I am watching Rocknrolla and decided to make an account here. I have won a bit of cash on different slots and I am satisfied

Pendling time to check my verification papers. Really really annoying. Feel like I am back in 2002..... and When you Can take money back as well is a bad option.....

My username on the game is khelifionetime

Excellent game choice and good online chat service. Incredible customer support they quite nice but cant really make any decisions, vibrant game choice and safe and secure banking methods for high rollers like myself.

Would payed out 600 euro win if they didn't had reverse. (Worst option you're casino have).

Withdraw and reverse: I 6-6, 19:57 I send all my documents. @ that point I already made a withdraw request. (Still able to reverse it). Went to sleep woke up the next day asked live chat if documents where verified. Not yet could take up to 24-48 hours. Decided to wait that time. On friday contacted again... Finally approved, but my money still able to reverse it......

Bad mistake on me... I reversed it... and lost it! (happens). But why the hell do you have to w8t 3++++ days when you can reverse a withdrawn!

Not 1 casino I played at had this issue. 32red, Trada, Risk, Betspin, MrGeen. All these casinos payed out in 1 day. (I always have documents ready to be processed.)

Would not recommend playing here. They actually want you to reverse. This is totally unacceptable and I would just expect the customer service knowing my circumstances to get this one document processed straight away with the rest of my documents. The withdrawal is still pending and due to be accepted tonight so will see what happens with that. I've kept screenshots of everything just in case something else occurs. A real shame really as it is a great little online casino.

Variety of Games but I still prefer Roulette. Big recommendation from Rock'n'Rolla. Willing to give good rating if everything goes smooth.

Length for the withdrawal to be approved.

I know you have to supply your documents when you withdraw the first time. What about the second time? Would that be an issue? ( I have print screen everything so they cant claim that anything might went error as the previous reviewers told.)