1xBet Casino

Pago retenido

Tengo una cuenta de apuestas deportivas en 1xBet y el 09/02/2026 solicité un retiro de 3.040 dólares desde Ecuador. Hasta la fecha, el dinero sigue retenido y no ha sido acreditado, a pesar de que me indicaron inicialmente que solo debía esperar 5 días.

Hoy me volví a comunicar con el soporte de 1xBet y lo único que me dicen es que “debo seguir esperando”, sin darme una razón clara ni un plazo concreto para la liberación de mi dinero. El retiro está asociado a mi cuenta con el ID 1556191811. Antes de esta operación ya había realizado otros retiros sin ningún inconveniente, por lo que esta situación me resulta totalmente injustificada y preocupante.

Solicito que se libere y se pague inmediatamente el retiro de 3.040 dólares retenido en mi cuenta, ya que corresponde a ganancias obtenidas en apuestas deportivas y no tengo ninguna sanción ni notificación concreta que justifique este bloqueo prolongado.

1 X Bet Retiene mis Ganancias

$3040

Realicé apuestas en 1xBet y obtuve ganancias legítimas por USD 10.694.

Al momento de solicitar el retiro, la empresa comenzó a exigir verificaciones que no fueron solicitadas al momento de depositar dinero, lo cual considero una práctica abusiva.

En particular, me exigieron un certificado médico de no adicción al juego, el cual he enviado en tres oportunidades, firmado por profesional habilitado y con aval del centro médico.

Además, incurrí en gastos económicos reales para cumplir con dichos requisitos.

Pese a cumplir todo lo solicitado, 1xBet responde con mensajes genéricos indicando que la documentación “no es válida”, sin explicar técnicamente por qué, y actualmente no responde a mis intimaciones formales.

Considero que se están utilizando requisitos de verificación de forma arbitraria para obstaculizar el pago de fondos legítimamente ganados.

Solicito públicamente que 1xBet libere mi retiro por USD 10.694 o explique formalmente el motivo concreto del rechazo.

$10694

No devuelven mi dinero

Hola, mi nombre es Walter (ID JUGADOR EN 1XBET N° 1025043081).

Escribo esta queja porque hace 22 días que estoy lidiando con esta empresa. El 1/7/2025 he intentado depositar en pesos argentinos el equivalente a más de mil dólares, a través de una transferencia por mercado pago al CBU de un agente de pagos registrado como "City Movil S.A.", empresa argentina cuyos datos me indicó 1XBET en el método de pago. Al haber sido una operación que superaba el límite por transacción, el depósito nunca se realizó, por lo que inicié el reclamo a las 6 horas como me comunicó el servicio de soporte (ticket N° 6075168).

Desde dicho momento, sigo sin percibir mi dinero. Ante mis distintas consultas, me enviaron múltiples respuestas automáticas y los agentes de soporte me cortan las comunicaciones o me responden evasivamente.

Soy cliente desde hace bastante tiempo y nunca he tenido un problema con ellos, incluso habiendo ganado bastante dinero (con los retiros correspondientes). Sin embargo, en esta oportunidad noté algo distinto durante todo el proceso de reclamo.

En síntesis, recibí una desatención total y mecanismos de dilatación del tema, proponiendo plazos cada vez mayores para su resolución.

Soy abogado matriculado en CABA (Argentina), estoy analizando iniciar las acciones administrativas y judiciales pertinentes contra la empresa que operó como agente de cobro.

En lo que respecta a 1xbet, una demanda colectiva en la jurisdicción donde se encuentra registrada y goza de licencia, ya que he notado en los diversos portales y redes sociales, múltiples denuncias efectuadas por usuarios de argentina acerca de esta empresa.

NUNCA deben trasladar a los clientes, los problemas operativos que tienen con las empresas locales y mucho menos robarles su dinero.

Necesito que la empresa resuelva este problema en las próximas horas y proceda a devolver mi dinero. Sino me veré obligado a impulsar las medidas mencionadas.

Problema de depósito no resuelto

$1325000

Demora en retiro

Mi ID de juego es 1006574009. Realicé un retiro el 06/05/2025. Hoy 22/05/2025, no lo he recibido. en las solicitudes indican que el tiempo máximo son 5 días.

Escribí al soporte y me generaron unas solicitudes que adjunto [4771772 4771777 4771786 4771797 4771803 4771815 4771822 4771826 4771830].

Después de eso, pasaron varios días y nada. e llamado y contactado a soporte y solo me dicen que espere, en la primera llamada me indicaron que espere 3 dias (esto fue después de los 5 dias maximos) y luego de esos 3 días volví a llamar y me dijeron en 2 días ya debe tener su retiro en su cuenta.

Hoy llame y me dicen que debo esperar un tiempo indeterminado...no me dan solución. cabe destacar que ya e realizado muchos retiros anteriormente con el casino y nunca me había pasado esto.

Resuelta

Bs.F.38000

Hice un depósito hace una semana el depósito nunca me llegó me puse en contacto con soporte me dijeron que se iban a contactar conmigo por Gmail, cuando se contactaron me pedían foto del documento, factura de mí linea de celular para verificar que es mía número de teléfono de mí billetera por dónde realice el depósito y un montón de datos personales míos cuando ellos tuvieron el error hace una semana les mando mensajes todos los días y no me devuelven mí plata, tengo captura de pantalla y comprobante de pago.

Unjustified delay in the withdrawal of 238000 usd

$10

Good day!

The casino 1xbet is delaying the payout of a large sum that I honestly won on March 11, 2026 (I played through their official 1xbet mobile application).

My account ID is: 1043305009

I have been registered with this casino since 2024. Before this situation, smaller winnings (up to half a million rubles) were withdrawn without problems and very quickly.

Now, the winnings amount to 20 million rubles (~$238,000), and my withdrawal requests are being declined due to additional verification (request for documents).

Since March 11, 2026, the casino has been endlessly requesting various documents, which I have been sending. After that, the casino asks for a new document. As of today, March 25, 2026, they have requested my ID card, and the day before yesterday, my birth certificate. I have provided all documents (also sent at their request: passport (again) and a selfie with it, utility bill, residence permit. They also asked for a driver's license, but I have never obtained one, so it is impossible to provide it.

Honestly, I am tired of waiting for a verification that has been ongoing for 2 weeks. I myself offered to initiate a real-time video verification for my verification and to inform me of a possible date and time for the video check, as well as to provide a complete list of documents required for the verification. However, I have not received a specific response to this proposal.

I have nothing to hide. I know for sure that I am an honest player, I do not have multiple accounts, and I made payments on the site from my bank card.

I suspect that the delay is due to them hoping I will spend this winning. However, I am a responsible person and have good self-control. I will definitely not play until my winnings are withdrawn, otherwise, what's the point.

I kindly ask the esteemed Administration of the project to help me achieve justice in receiving my winnings.

65h left

$238000

Withdrawal Stalled Account Frozen for 7 Days Despite Submitting ID Medical Certificate

I am writing to request mediation regarding a withdrawal issue and account restriction with 1xBet.

1. Account Info:

* Player ID: 1584665487

2. Case Timeline:

* I requested a withdrawal, but it was rejected for additional verification.

* My account is currently restricted/frozen, and I cannot access my funds.

* I submitted all requested documents, including my ID, Passport, and an official Medical Certificate (to prove I am not a gambling addict) as specifically demanded by the operator.

* All documents were submitted 7 days ago.

3. The Problem (Repetitive Stalling): Since submitting the documents, I have received no progress. I have contacted them multiple times via live chat and email, but I keep receiving the exact same automated response: "Please wait, your case is under review." Even my detailed emails asking for a specific timeline are ignored with the same scripted reply. This is a clear stalling tactic.

4. My Goal: I have fulfilled even the most extreme verification requirements (ID and Medical Certificate). I request 1xBet to stop sending repetitive template answers, immediately unfreeze my account, and allow my withdrawal to be processed.

Resuelta

$14700

Account restricted and funds blocked

I am filing this complaint against 1xBet regarding my account (Player ID:sent to the casino ), which has been restricted and my funds have been blocked for over [30] days.

I have already completed all the necessary verification steps and submitted all requested documents to the Security Department as per their instructions. However, despite my repeated attempts to contact them via email ([email protected] and [email protected]), I have received absolutely no response or update. Even my affiliate partner manager has been unable to provide a clear resolution, stating they cannot assist with security matters.

It is extremely frustrating to have my legitimate funds held without any communication or valid reason. I have followed all terms and conditions, and yet I am being ignored by their support team.

I am requesting AskGamblers to intervene and help me get a clear response from 1xBet regarding the status of my account and the withdrawal of my funds.

Supporting Evidence: I have attached screenshots of my account status, the documents I submitted, and the emails I sent to their security department which remain unanswered.

44h left

৳280043

Estadísticas de quejas

Resueltas 191

Cantidad promedio $ 4,035

Duración media de quejas 22 días

Tiempo de respuesta promedio 2 días

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