1xBet Casino

Hola, mi nombre es Walter (ID JUGADOR EN 1XBET N° 1025043081).

Escribo esta queja porque hace 22 días que estoy lidiando con esta empresa. El 1/7/2025 he intentado depositar en pesos argentinos el equivalente a más de mil dólares, a través de una transferencia por mercado pago al CBU de un agente de pagos registrado como "City Movil S.A.", empresa argentina cuyos datos me indicó 1XBET en el método de pago. Al haber sido una operación que superaba el límite por transacción, el depósito nunca se realizó, por lo que inicié el reclamo a las 6 horas como me comunicó el servicio de soporte (ticket N° 6075168).

Desde dicho momento, sigo sin percibir mi dinero. Ante mis distintas consultas, me enviaron múltiples respuestas automáticas y los agentes de soporte me cortan las comunicaciones o me responden evasivamente.

Soy cliente desde hace bastante tiempo y nunca he tenido un problema con ellos, incluso habiendo ganado bastante dinero (con los retiros correspondientes). Sin embargo, en esta oportunidad noté algo distinto durante todo el proceso de reclamo.

En síntesis, recibí una desatención total y mecanismos de dilatación del tema, proponiendo plazos cada vez mayores para su resolución.

Soy abogado matriculado en CABA (Argentina), estoy analizando iniciar las acciones administrativas y judiciales pertinentes contra la empresa que operó como agente de cobro.

En lo que respecta a 1xbet, una demanda colectiva en la jurisdicción donde se encuentra registrada y goza de licencia, ya que he notado en los diversos portales y redes sociales, múltiples denuncias efectuadas por usuarios de argentina acerca de esta empresa.

NUNCA deben trasladar a los clientes, los problemas operativos que tienen con las empresas locales y mucho menos robarles su dinero.

Necesito que la empresa resuelva este problema en las próximas horas y proceda a devolver mi dinero. Sino me veré obligado a impulsar las medidas mencionadas.

Mi ID de juego es 1006574009. Realicé un retiro el 06/05/2025. Hoy 22/05/2025, no lo he recibido. en las solicitudes indican que el tiempo máximo son 5 días.

Escribí al soporte y me generaron unas solicitudes que adjunto [4771772 4771777 4771786 4771797 4771803 4771815 4771822 4771826 4771830].

Después de eso, pasaron varios días y nada. e llamado y contactado a soporte y solo me dicen que espere, en la primera llamada me indicaron que espere 3 dias (esto fue después de los 5 dias maximos) y luego de esos 3 días volví a llamar y me dijeron en 2 días ya debe tener su retiro en su cuenta.

Hoy llame y me dicen que debo esperar un tiempo indeterminado...no me dan solución. cabe destacar que ya e realizado muchos retiros anteriormente con el casino y nunca me había pasado esto.

I have been a registered member of 1xBet for over 10 years and have been depositing funds regularly during this entire period. I am also a Casino Ruby VIP member, yet my long-term loyalty and VIP status have been completely ignored.

On 04 January 2026, I made a deposit to my 1xBet account. However, the amount was credited incompletely. Since then, I have been contacting customer support repeatedly, but for 11 days I have only been delayed, ignored, and treated in an unprofessional and dismissive manner. No clear explanation or resolution has been provided.

Despite this unresolved issue, on 13 January 2026, I made another deposit in good faith. This time, none of the funds were credited to my account at all, and the same so-called “investigation process” immediately started again, exactly like the previous case.

What is most concerning is that:

Customer support shows no seriousness or accountability

There is no transparency regarding the status of my funds

I am repeatedly told to “wait” without any concrete updates or timelines

My 10-year membership and Casino Ruby VIP status appear to have absolutely no value

It is unacceptable for a betting company of this scale to mishandle deposits and keep players’ funds in limbo for days while providing no meaningful support. At this point, my trust in 1xBet has been seriously damaged.

I am requesting:

Immediate crediting or refund of both deposits

A clear written explanation of what went wrong

Proper accountability from 1xBet regarding deposit handling

If this matter is not resolved urgently, I will proceed with further escalation on other complaint platforms and, if necessary, to the relevant licensing authorities.

I've made a deposit of 25,000 BDT on 18 November 2025 at 8:23 pm using their bKash deposit method.

A few times later, it showed that my deposit request had failed.

I'm trying to contact them Via live chat and email, but I have got no solution from them.

I have provided them with everything that they asked for, but I never got my deposit back.

Every time I asked them for help on support chat, they gave me false hope. One time, they asked me to open a Payment Inquiry, which I did. After a few days, they said that I just have to open another deposit request, but I don't have to make any payment, just give me the old transaction ID on the new deposit request, and I will get the deposit back on my account, which I did. But it failed again.

Then again, I asked them what I should do next.

Since then, they are saying that my case is still under inquiry and it will be solved within 3 to 4 hours, but it's been more than 30 days, and I have got no solution.

Now, if I ask them about my deposit, they give the same vague answer and close the chat immediately. Please help me on this matter.r I have a screenshot and a video recording for deposit proof.

Thank you

My 1xBet account has been under verification for more than two months.

The Security Department explicitly requested an official bank document confirming the closure of my bank account and card.

I provided the requested bank certificate issued by BAC Credomatic, confirming the account closure.

After submitting the requested document, I stopped receiving any response.

Despite several follow-up emails, 1xBet has not confirmed the verification nor provided any further instructions.

My account remains active, and I can place bets, but deposits and withdrawals are blocked, preventing me from accessing my own funds.

All funds are personal and not related to bonuses.

I am attaching screenshots of the email correspondence clearly showing:

- The request from 1xBet for the bank document

- My submission of the requested document

- The lack of response afterward

I respectfully request that 1xBet complete the verification or provide a clear written explanation.

Hello AskGamblers Team,

I am filing a formal complaint against 1xBet regarding a missing deposit that was deducted from my bank account but never credited to my gaming account.

Here are the details of the transaction:

- Account Name: < personal information removed >

- Account ID: 976701857

- Date & Time: 22/12/2025 at 18:21

- Amount: 5,100 MAD

- Payment Method: Lbankalik (Attijariwafa Bank)

Transaction Specifics:

- Transaction Reference Number: 324583699

< sensitive information removed >

I have already contacted 1xBet support regarding this issue. My support ticket number is N° 11109977. Despite providing them with the proof of payment and the reference number, they have not resolved the issue or credited the funds to my account yet.

I have attached the bank transfer receipt showing the transaction details and the successful transfer.

I request your help to get this amount credited to my account or refunded immediately.

Thank you.

Hello AskGamblers Team,

I am writing to urgently request your intervention regarding a missing deposit issue with 1xBet.

My deposit of 3000 MAD was deducted from my bank account but never credited to my gaming account. I have raised this issue with the casino support (Ticket ID: 10369383), but their response has been unacceptable.

The casino support is stalling and simply repeats the same generic, standard phrases every time I contact them. They are refusing to provide a clear or convincing explanation and are not offering any solution. I am getting nowhere with them directly.

Here are the specific transaction details:

- Account ID: 798507723

- User Name: <removed>

- Support Ticket ID: 10369383

- Transaction Reference: 319499175

- Date & Time: 02/12/2025 at 05h:04

- Amount: 3000 MAD

- Payment Method: L'bankalik (Attijariwafa Bank)

- Sender Bank Account: <removed>

- Sender Name: <removed>

- Receiver Account: 007010001024700030384566

I have attached the bank proof showing the successful transfer. I kindly ask AskGamblers to step in and help me recover my funds, as the casino is ignoring my legitimate claim.

Thank you.