Queja #41
Unique Casino
Withdrawal Delay
hace 7 años
So I've been a member of Unique for some time and generally, deposit once a week and have some fun. I usually just choose one casino at a time and have only ever left casinos before to get new games - always enjoyed the experience. However, Unique has ruined that good run. I've had minor issues with their withdrawals before but this time it's a shambles.
It started with withdrawing the maximum allowed for the week, $1500. Knowing that my last few withdrawals had been delayed, I immediately sent an email asking to ensure all documents were fine and there would be no delay this time. They have a habit of asking for what they already have. I was told to send the back of my card. Not the card I used to deposit and a card they had already verified - the same card and same documents as every other withdrawal. I sent the card again anyway.
I then checked back every few days to see the withdrawal still pending, with no word why. I asked the chat team and they asked me to send a photo of the back of my card. I explained I already had. They asked me to send my card. I uploaded it via their documents page.
The above can be repeated about ten times. I'd check most days and still see pending, ask why, get told to send my card. They then asked for the other side of the card. Every time, I had to start the conversation with the chat and emails seemingly oblivious that I'd sent the document about 15 times. They never contact you first - you have to chase your money. Remembering, this is the same document they already had and had verified for previous withdrawals. The communication has been awful and I've, for the first time with any online casino, genuinely got angry and upset.
I've now sent that document about 30 times via the online process. I've also emailed it three times. Provided someone in chat that document and asked several times for an update. It's still pending. The last time I spoke to someone via live chat and asked them to follow the email as I sent it yet again, they said they couldn't and disconnected.
Every correspondence just says 'send the document' and never acknowledges the amount of time I have actually sent it - again, remembering they already verified it the times before. The communication is quite infuriating.
Anyways, my withdrawal is still pending and my last email complete with yet another picture of the card, sent a few days ago, has been unanswered.
It started with withdrawing the maximum allowed for the week, $1500. Knowing that my last few withdrawals had been delayed, I immediately sent an email asking to ensure all documents were fine and there would be no delay this time. They have a habit of asking for what they already have. I was told to send the back of my card. Not the card I used to deposit and a card they had already verified - the same card and same documents as every other withdrawal. I sent the card again anyway.
I then checked back every few days to see the withdrawal still pending, with no word why. I asked the chat team and they asked me to send a photo of the back of my card. I explained I already had. They asked me to send my card. I uploaded it via their documents page.
The above can be repeated about ten times. I'd check most days and still see pending, ask why, get told to send my card. They then asked for the other side of the card. Every time, I had to start the conversation with the chat and emails seemingly oblivious that I'd sent the document about 15 times. They never contact you first - you have to chase your money. Remembering, this is the same document they already had and had verified for previous withdrawals. The communication has been awful and I've, for the first time with any online casino, genuinely got angry and upset.
I've now sent that document about 30 times via the online process. I've also emailed it three times. Provided someone in chat that document and asked several times for an update. It's still pending. The last time I spoke to someone via live chat and asked them to follow the email as I sent it yet again, they said they couldn't and disconnected.
Every correspondence just says 'send the document' and never acknowledges the amount of time I have actually sent it - again, remembering they already verified it the times before. The communication is quite infuriating.
Anyways, my withdrawal is still pending and my last email complete with yet another picture of the card, sent a few days ago, has been unanswered.
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