Tangiers Casino - Winnings withheld

Hello,

We hope this message finds you well!

Kindly note that at the time of review of your latest withdrawal request, your account was entered into the Verification Process. As per our Banking Page, The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

As soon as the Verification Process is completed, your withdrawal request will processed normally.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

I understand that this further verification process is listed on the page however after many attempts and cancellations during the process of withdrawal you can understand the frustration of many users.

You really need to look at your process for withdrawals to make it smooth for all users. When the initial documentation is requested, it should be noted ALL documents that are required not one thing at a time.

I asked several times is there anything else needed and the answer was no.

By the 4th cancellation and each time more documentation requested, it was becoming a joke and deemed a 'withholding ' issue.

Everything is set out in the banking section that you read when u sign up, but when your staff are asked what else us needed and they tell you nothing and really there's 4 other documents it makes u wild .

Dear Tangiers Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

We hope this message finds you well!

We are happy to inform you that your withdrawal request has been approved, and the funds should be reflected in your account within 15 business days.

Should you require any additional help or information please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

An email has been received stating the withdrawal has been approved however it also states to allow 15 days so I want to keep this complaint open until funds have been received.

Hello,

We hope this message finds you well!

Please let us know once the funds are reflected in your account.

Kind regards,
Tangiers Casino

Funds received. Thank you

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.