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Tangiers Casino - Stalling and not wanting to process my withdrawal

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Información sobre las quejas

Casino en conflicto

Tangiers Casino

Cantidad

$ 1700

Beaxded344 Canada
hace 4 años

It's been over a month now since I have requested my withdrawal with this casino. It was understandable that my payment was not sent during the first week be cause my account was not verified. I had requested a withdrawal of 1700 $ on May9.
After uploading my docs and waiting 3-4 days for approval, I was successfully verified. Pictures Attached.

Since then I have requested my withdrawal twice now and my money keeps getting sent back to me.
This week I also received this email, which the picture is attached for.

I asked on chat and they claimed I was verified. I emailed their payments and accounting department and I have yet not received any replies from them.

I am irritated with this casino and it's level of customer service. They have done the exact same thing to others here on Ask-gamblers.

I am requesting Tangiers Casino to send my casino funds promptly.

hace 4 años

Hello,

Thank you for reaching out to us!

Your first withdrawal request was placed on the 29th of May, and it was declined because we were missing some payment information from you. As per our banking page, Tangiers Casino solicits from all Members the corresponding information of their preferred withdrawal method via email to accounting [@] tangierscasino.com. We received and approved the proof of ownership of your preferred withdrawal method on the 3rd of June.

Your second withdrawal request was placed on the 3rd of June, and at the time of review, your account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions. As soon as the verification process is completed, your withdrawal request will be reviewed again.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Beaxded344 Canada
hace 4 años

Hi,

Can you confirm that my account is verified and my withdrawal will be processed shortly please ?

hace 4 años

Hello,

We hope this message finds you well!

We are glad to inform you that your account is verified. Please note that in order for us to process your withdrawal, you would have to place a withdrawal request, as the funds are currently in your balance.

Kind regards,
Tangiers Casino

Beaxded344 Canada
hace 4 años

You canceled my previous withdrawal. In your previous post you stated "Your second withdrawal request was placed on the 3rd of June".
If you have a look at the picture, it was on the 10th of June, and since then my withdrawal should have been processed.

I await my withdrawal now.

Thanks

hace 4 años

Hello,

We hope this message finds you well!

We are glad to inform you that your withdrawal request has been approved and is on its way to you.

Kind regards,
Tangiers Casino

Beaxded344 Canada
hace 4 años

Winnings Paid. Thank you

AskGamblers
hace 4 años

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Tangiers Casino Quejas

  • 52 de 56 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 2,228 USD Importe medio

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