Tangiers Casino - Not Receiving Payments

Dear @willg6921,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Hello,

We hope this message finds you well.

We have looked into it and the delay was unfortunately caused by banking issues that were not in our power to control, however you have been advised about it by the Accounting team in advance and the payments will continue to be made accordingly.

For any information about the cashouts or any question that you might have, we advise that you stay in touch with the Accounting team and our colleagues will update you on each payment.

Regards,
Tangiers Casino

Thank you for your response,

So you are saying you have had banking issues for the last 9 weeks and this is why I haven't received any of my payments ?

Are you still having banking issue? If so when do you expect them to be resolved ?

I assume when the bank issues are resolved you will pay all missed payments in one transaction ? Then continue weekly payments accordingly?

Hello,

Thank you for getting back to us.

We can assure you that the main priority of the Accounting team is to resume the payments and the next one should reach your account within maximum 7 business days.

Please let us know once the payment has reached you and for any further information about the cashouts or any question that you might have, we advise that you stay in touch with the Accounting team.

Regards,
Tangiers Casino

Hi thanks for the response.

I just received one payment today what about my missed payments ? Are they going to be payed out in one payment or is it going to be weekly payment ?

Hello,

Thank you for the confirmation.

Please note that the weekly payments will continue accordingly and that the Accounting team will closely monitor the process so that it runs as smoothly as possible.

For any further information, please do not hesitate to contact us anytime via email to accoun­tin­g@t­ang­ier­sca­sin­o.com and we will get back to you right away.

Regards,
Tangiers Casino

Thank you glad to hear my payments are finally back on track. With regards to my missed payments will I be receiving them in one transaction ?

Hello,

We have checked with the Accounting team and the payments will continue from where they were left off and they will be made weekly.
For any further information, please do not hesitate to contact us anytime.

Regards,
Tangiers Casino

That doesn't seem very fair I didn't receive payment for 10 weeks when the terms were weekly payments.

And just to be clear by weekly do you mean every 7 days not like before only getting payment on the 3rd, 16th and 23rd which isn't weekly...

Hello,

Please note that the payments will continue from where they were left off and they will be made weekly, one payment every 7 days, as agreed to.

Please do not hesitate to let us know should you have any further questions about the payments plan.

Regards,
Tangiers Casino

Thanks for your response, what about the 10 weeks I missed payment I have to wait ? That dos not seem fair....

Well one payment has come threw (14th) I'm guessing I will receive another today...

Hello,

Please note that the payments are made every 7 days, as agreed to, and the term to receive them using the withdrawal method that you chose is up to maximum 7 business days.

The last payment was sent to you on the 15th, therefore it can reach your account anytime by Tuesday, 26th of November.

Regards,
Tangiers Casino

Dear @willg6921,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Yes weekly payments, 7 days, as agreed to what about all my payments before this ? If payments were made as agreed I would have all my winnings but because you have been paying me 2 - 3 times a month instead of weekly and this 10 weeks without a payment and you think it is okay for me to keep waiting.... I should have all my money by now but I have barley received half of it... Looks like you are making interest off my winnings that's wrong!

Hello,

Please be advised that payments are made every 7 days, and will continue to be made according to this schedule until your winnings have been paid out entirely.

Please confirm receiving your latest payout and rest assured that they will be made weekly (every 7 days), and should you have any questions or concerns about any future withdrawals, please do not hesitate to contact the accounting team, they will look into it right away.

Regards,
Tangiers Casino

Yes thank you payments have been coming threw weekly as they should of been from the start...
Sorry but my trust in your accounting department isn't the greatest I even received an email months back from them saying my payment dates which were 3 times a month not weekly ( every 7 days ) which I believe all the missed payment would be your fault correct ? I even told them payment were meant to be weekly they didn't seem to care... This is why I believe I am entitled to received them missed payment in one payment because it was an accounting error at your end correct ?

Hello,

Please be advised that on our end, payments are made every 7 days, and will continue to be made according to this schedule until your winnings have been paid out entirely. The time for the payment to reach you from the moment it has been sent can go up to maximum 7 business days however.

Thank you for confirming that the funds are reaching you accordingly and rest assured that we will continue to make the payments as such. For any question or concern that you have, we would like to kindly ask you to contact us directly via email to vip-ma­nag­er@­tan­gie­rsc­asi­no.com and we will get in touch with the accounting department ourselves, so that any situation is solved as soon as possible, without any hassle.

Regards,
Tangiers Casino

Dear @willg6921,

Please let us know if we may close this complaint as resolved? Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payment/s.

Thank you for your cooperation.