Tangiers Casino - Not being honest about my withdrawals

Dear @Cindylagu018,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

What for clarification of amount? Anyway here! Its been 3 weeks I guess stills haven’t received any pay outs

Hello,

We hope this message finds you well.

Please note that since the payment did not intially go through, it had to be re-issued by the Accounting team on September 5th, via the new card that you have made the request with. The winnings will reach you in up to maximum 7 business days from the date they were sent.

Should you have any further questions regarding the payment or the account in the meantime, please do not hesitate to let us know, we are at your full disposal.

Regards,
Tangiers Casino

Just for an update i still haven’t received my winnings. This issue since August 24
The date now is sept 10.

Hello,

Thank you for the update.

Unfortunately we were notified that the payment to your other VISA card won't work either so we will need to send it via wire transfer or if you have a Bitcoin or Ethereum address you can receive it today.

If you want to use Wire Transfer, please provide the Accounting team with the Bank Wire information.

We appreciate your cooperation, please get back to us as soon as possible so we can re-issue the payment.


Regards,
Tangiers Casino

Okay I’ve already sent you in email my bitcoin QR code as you said i will receive it today. Im hoping that the funds will be in my account today thank you.

And please notified me if you have done sending it. I will very much appreciated.

Hello,

Thank you for getting back to us.
Please note that the payment has been made, so the funds should reach your account in up to maximum 24 hours.

Please confirm once you have received the winnings.

Regards,
Tangiers Casino

I received the payment yesterday. Thank you. I hope that u improve your pay outs.

Hello,

Thank you for getting back to us.

We are happy to hear that the winnings reached you and we hope you will enjoy them to the fullest.
Whenever you need help with anything at all or have any questions, please do not hesitate to contact us on chat, we are online 24/7.

Regards,
Tangiers Casino

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.