Tangiers Casino - Deliberately making it impossible to withdraw

Hello,

We hope this message finds you well.

Please note that your latest withdrawal request has been unfortunately declined due to the fact that the Accounting team needs a confirmation of the payment method information in order to be able to review the withdrawal, as per the following rule from the Banking page of the website:

Tangiers Casino solicits from all Members the corresponding information of their preferred withdrawal method via email to accoun­tin­g@t­ang­ier­sca­sin­o.com

Please send a screenshot of your Skrill account to confirm the email ID, and the Accounting team will make sure that your currently pending withdrawal request is reviewed as soon as possible.

We are looking forward to hearing from you.

Kind regards,
The Tangiers Casino team

The first time I made a request for this withdrawal was more than a week ago. You, Tangiers casino, after a 4 day wait returned my 400 euro winnings to my account without explanation. When I contacted your online support about the issue you ghosted me twice.

As of your explanation here, I have sent you a screenshot of my Skrill account yesterday. My withdrawal is still pending.

Assuming you will process my withdrawal fairly, all this could have been avoided had you requested a screenshot of my Skrill account via email or online support instead of ghosting me.

As of yet, my withdrawal has not yet been processed.

Despite my complaint here and despite sending them a screenshot of my Skrill account my winnings of 400 euro have today again been returned to my playing account without explanation.

It should be mentioned they have set themselves a 5 day withdrawal processing time. 5 days!! At this rate we could be doing this forever. I ask for a withdrawal, wait 5 days, they return the money to my account without further instructions, I ask for a withdrawal again. It's so frustrating!

What kind of a casino does not have an option to withdraw to your Visa card and limits the bank transfer option to a minimum of 500 euro? It's like they're setting you up to simply hand over them your winnings!

Hello,

We hope this message finds you well.

We have checked with the Accounting team and they confirmed receiving the Skrill information and approving your withdrawal request. Please check your Skrill account and let us know if you have received the funds,

We are looking forward to hearing from you.

Kind regards,
The Tangiers Casino team

Dear @SuzzieQ78,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

My winnings have reached my Skrill account. Thank you AskGamblers.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.