Tangiers Casino - Delayed Payment & Account Closure

Hello,

We hope this message finds you well!

Kindly note that your first withdrawal request was declined because we were missing some documents. As per our Banking Page, if we require additional verification, we may ask for the following:

• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

At the time of review of your second withdrawal request, we had received the Bank Statement, however we will still missing the voucher for the card, so it was unfortunately declined.

During review of your third withdrawal request, your account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

Your latest withdrawal request was approved on the 10th of December and the transfer was processed immediately on our end. Please let us know once the funds are reflected in your account.

Kind regards,
Tangiers Casino

Hello,

It is Wednesday morning 11:40 AM Eastern Time here in Canada (Toronto). I have not received the $1500 withdrawal. If you say that this was processed on December 10th, then it has been 9 business days already (counting today). You said that it would take 3-7 business days for the withdrawal to be in my bank account; clearly not the case. What is the delay? I've been gambling on many websites and it always takes less than 5 business days to receive withdrawals via wire transfers. Please double check on your end. After you closed my account for no reason last week I send you an email asking for an explanation of why you don't want my business and also for my $1500 withdrawal. I did not hear back from you and you closed my account. Perhaps you can explain here why you are closing players accounts for no reason when they request withdrawals of their winnings?

I will keep checking my bank account every hour and as soon as I see my funds I will post it here. At this point, I am still waiting (getting closer to the 2 month point after the initial withdrawal request)...

Take care.

Hello,

We hope this message finds you well!

You should be receiving the transfer in the following days. We are currently investigating what may have caused delays in the funds reaching your account, we apologize for any inconvenience this may have caused on your end.

In regards to the account closure, kindly note that as per our Terms and Conditions item 2.6.4. The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice.

Kind regards,
Tangiers Casino

Hello,

It is Friday morning 11:30 AM Eastern Time here in Canada (Toronto). I have not received the $1500 withdrawal. I don't know what else to write here except to pray and hope that I will get this money soon. The delay is unreal; there is definitely something going on from your end here as it should not be taking 2 months (from the initial request) for the withdrawal to be processed as well as over 10 business days from the time of approval of the wire transfer.

Take care.

Hello,

We hope this message finds you well!

Our Accounting department will reach out to you via email with a reference number for your payment. We apologize for any inconvenience caused by the delay.

Kind regards,
Tangiers Casino

Hello,

It is Wednesday, December 30, 2020 (12:00 pm Eastern Time) here in Toronto, Canada. I have not received my $1500 winnings to date.

I did receive your email with a reference number, but what is that supposed to mean? What do you want me to do with your random reference number? Can you provide concrete proof that you have processed my withdrawal on December 10, 2020 as you claimed with some sort of a bank statement from your end using the banking information which I provided to you?

As soon as I receive the funds I will update my post here. Hopefully it will happen this year...

Take care.

Hello,

I finally received my withdrawal today (Wednesday, December 31, 2020).

Thank you all for your help in this manner.

Take care and Happy New Year!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.