Tangiers Casino - Constant delays with payments

Hello,

We hope this message finds you well.

We have checked your account and found that your latest withdrawal request has been declined due to the Verification Process. The Verification Process falls into place for accounts with pending payouts and it is a standard procedure that can be performed up to twice per year.

Security and Management will thoroughly review the account and all account activity during this additional verification, not only the documents that you have previously sent, verification that plays a vital role in our constant efforts of ensuring that the withdrawal process is smooth and safe for all our members.

Please refer to the Banking page of the website:
Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process.
The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.
This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department.

We noticed that you have also placed a new payout request, please rest assured that it will be reviewed as soon as soon as the Verification Process ends.

Should you need additional information or have any questions regarding your account, please do not hesitate to let us know.

Regards,
Tangiers Casino

Hello,

Thank you for contacting us.

Please note that the Verification Process has ended and your withdrawal request has been reviewed and approved. The funds should reach you in up to maximum 7 business days.

Should you need help with anything else, please do not hesitate to let us know.

Regards,
Tangiers Casino

Thank you hopefully the funds will reach my account without any further problems

Hello,

Thank you for contacting us.

We would like to kindly ask you to confirm once the winnings reached you.
Should you need help with anything else, please do not hesitate to let us know.

Regards,
Tangiers Casino

Thank you.
As yet there is still no funds in my account.

Hello,

We hope this message finds you well.

Please keep in mind that the funds should reach you in up to maximum 7 business days.
Should you need help with anything else in the meantime, please do not hesitate to let us know.

Regards,
Tangiers Casino

As yet I have still not received any money in my bank account.
I have been told up to 7 days by Tangier’s even though my bank assured me it should only take 1-3 days to transfered.

This is still on ongoing issue. I still have yet to receive any money into my bank account. They can take it instantly but won’t pay out. Now they are asking for bank a bank statement to prove I have not received the money.
The constant delays with this casino is horrendous.
Do they ever actually pay out or do I need to take this to the Australian gaming commissioner?

Hello,

Thank you for getting back to us.

Please accept our apologies for any inconvenience caused. The payment has been approved by the Accounting team and the funds were not reversed, therefore we are looking into what might have caused the delay and we will make sure that the winnings reach you are as soon as possible.

Regards,
Tangiers Casino

Today is business day 11 and still no sign of any money.
I see this is a common practice in Tangier’s tack tics
I don’t understand how it can take so long. They can take your money in under a minute but can’t pay it back.
I will speak to consumer affairs today and see what they advise.

Still no money
I spoke with the bank yesterday whom have said they can not see anything on my account at all.
They did say using a swift code can take a little longer but it should have hit my account of it was sent on the 8th of August

Sorry it was sent on the 20th not the 8th.

Hello,

Thank you for getting back to us.

Please note that the payment has been re-issued by the Accounting team on the 30th of August and you will receive the winnings in up to 7 business days, meaning you should have them by next week, Wednesday.

Once again, please accept our sincere apologies for any inconvenience caused and know that we are doing everything in our power to make sure that the funds reach you as soon as possible.

Regards,
Tangiers Casino

Dear @Beck7824,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Yes I did finally receive the funds. They came thru in less than 24hours once Tangier’s actually transferd the funds.
Lots of stall tactics, and lies in the beginning but if you persist you will eventually get your money.

Hello,

We hope this message finds you well.

We are happy to hear that the winnings reached you and we appreciate your patience and understanding.
Should you need help with anything else, please keep in mind that you can contact your Account manager at any time, on chat or via email.

Regards,
Tangiers Casino

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.