Betpanda.io Casino - Withdraw blocked for security routine check

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Betpanda.io Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

Thank you for reopening the case for us.

After reviewing the facts about the matter, this user had opened several accounts with us and when they requested a withdrawal from one of them, further checks had to be performed before the withdrawal was processed.

This is what led to the initial delay in processing the withdrawal, which was eventually approved. Should the player had not breached the terms and conditions, the withdrawal would have almost certainly be processed quicker.

As per our Terms and Condition:

5. ANTI-FRAUD POLICY

Only one Account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts. If two or more users share the same household, IP address and computer device, We must be informed by the respective Accounts’ holders.

While in this instance lenience was exercised and the withdrawal was approved, users should be mindful of the terms of the service they are using to avoid any confusion, like in this case.

If you need anything further from us, please let us know.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betpanda.io Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.