Betpanda.io Casino - Thieves running betpanda

Dear @hittipl,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The amount is only 520

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello AskGamblers,
We are unable to locate user account, could you email us the details of the account please?

Our apologies,

We can see that the email is actually in one of the screenshots.

However, this player was found to have been engaging in arbitrate betting by our sportsbook provider.

This breaches our Terms and Conditions as per below:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

As per above, the account was closed and the funds retained.

Do let us know if you have any further questions.

Dear Betpanda.io Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

We have sent the proof over to you via email.

Do let us know if there are any further questions.

I placed4 bets how on earth could I have committed fraud? As a matter a fact it needs to be acknowledged that Betpanda has plenty of complaints here stating “fraud”. So anyone that wins ANY kinds of money (small or large amounts) hasn’t instantly committed fraud won’t be getting paid! This is a crime! You’re routinely accusing players of fraud and STEALING their money the proof is here in the ask gamblers complaints. Askgamblers you should blacklist this casino just based on the repetitive accusations against numerous players!

Hello,

We understand that this can be upsetting, but we can assure you that winning or losing bets is not a factor in these instances whatsoever.

Accounts are never closed or any actions of this nature taken without a good reason and concrete evidence of wrongdoing and breaches of our Terms and Conditions.

The overwhelming majority of our players win their bets and withdraw funds daily without any issues, as they do not engage in betting techniques or any other activities which contradict our Terms.

Hopefully this clarifies the situation for you.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betpanda.io Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.