Betpanda.io Casino - Betpanda block your account when you want withdraw

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Betpanda.io Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,
Thank you for confirming this.
We will be emailing the necessary documentation and information over to you shortly.

My account has been blocked, and I can't log in. When I contact support, they tell me to send them an email. I have sent them multiple emails, but they haven't replied to any of them.

The fact that they don’t want to pay out my money is one thing.

Below, I am also attaching a screenshot of their dishonest actions.

At 9:30, I placed a bet on the match between Staniszewski and Dąbrowski, betting that Dąbrowski would win, and I lost. The loss was recorded.
Then, with the exact same odds and the same players, they played a rematch at 15:00. I bet on Dąbrowski to win again, and this time I won—so BetPanda canceled my bet.

In my opinion, BetPanda is just a scam. If you deposit money and lose, everything is fine. However, if you win and want to withdraw your money, they either cancel your winnings or completely block your account.

Hello,

Apologies for the delayed reply.

We noticed that we had already discussed this with your support, and provided them with the details.

The betting behaviour on this account was flagged as suspicious by our Sportsbook provider and upon further investigation of both the account and betting activities with our Sportsbook provider, it was determined that the user had breached our Terms and Conditions.

The breached term in question which led to the account closure is as follows:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

We would also like to clarify that we don't cancel bets, our Sportsbook provider is responsible for taking such actions, so we can assure you that we are not a scam of any sort. Winning or losing bets would not lead to this sort of action being taken, but rather it is a result of suspicious activity.

Do let us know if you have any further questions.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betpanda.io Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.