Betpanda.io Casino - Account closed over 1 month after requesting it

Dear @ghandimathi,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello

17.41766735 LTC
6fed3f­8d0­dbc­7b8­ee9­fdb­5bf­d3f­2c8­acb­448­845­727­ed8­348­352­dd7­262­8697b7e

18.54640928 LTC
1c60ce­a7c­2d4­1b3­fbd­638­2d1­393­f9b­b89­a6a­a1a­fd6­cf0­6a5­e72­db5­1ad­ebd1a07

2.77973735 LTC
6d8171­c13­e93­512­177­da4­9db­b5e­a85­e45­054­ea7­466­cb3­7ed­638­069­2ef­979cb7e

2.42202735 LTC
dd295f­db2­bc6­0eb­c14­4ac­16c­de8­507­68f­ff8­378­916­ac6­2fd­93a­14e­1c2­473068e

0.96216735 LTC
2e0b55­7ca­e7f­b1c­8e0­d8b­abb­4d7­ec6­d2f­128­0a8­ebb­206­97b­7a4­86f­388­5ff3825

1.67324735 LTC
b27ff1­e34­c5a­a5a­ebe­df4­623­871­846­8aa­9d3­73b­443­aa3­713­653­8a7­f05­870a3ea

8.24927735 LTC
9e066c­567­287­a24­0c5­776­fda­a34­ee6­b66­d74­a1f­f5e­c5b­831­202­7a8­0ea­bd9af2f

1.61831735 LTC
4ea269­847­802­e8d­7b7­68b­bb8­99d­a40­fd4­0e1­c8e­f4c­f12­c99­eef­651­e4f­dcc9e09

10.25162735 LTC
ac7cb9­9ef­332­378­f6d­7c1­a17­74b­84b­5c5­116­6fd­c68­30f­479­e3e­f48­86a­00b22a8

6.37603735 LTC
637ba0­339­184­8d9­ebc­7ef­ac0­640­af7­4a0­d04­75a­82b­005­442­771­0d3­7fb­05d8b80

4.36698735 LTC
88c95f­7e6­ff8­7c3­805­0dc­be4­c4b­501­cb2­5c0­651­173­462­078­62d­252­321­70caca5

4.36587735 LTC
9f87e9­a03­094­375­34e­6c7­3d6­f52­bd6­88c­ebb­a5e­131­406­017­dd7­02e­5d8­cedc73f

Total amount is 79.92 ltc around 4530 eur. Proof in attachment. I noticed that Betpanda do not have any legal license so probably they will ignore all the claims.

Once again they refused to answer any way all my contacts.

Dear Betpanda.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Betpanda.io Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

Thank you for reopening the case for us to be able to provide you with some insight.

In this particular instance, the user had opened several accounts with us (at least three connected directly, possibly even five or more), so the mention of their gambling problems was not the only reason why the account(s) were closed.

While it is true that account closures need to be communicated via email for identification reasons, in this particular situation, the information provided by the user combined with the other circumstances was deemed enough to proceed with the closing of the accounts.

This breaches the following of our terms:

5. ANTI-FRAUD POLICY

Only one Account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts. If two or more users share the same household, IP address and computer device, We must be informed by the respective Accounts’ holders.

9. ACCOUNT CLOSURES

An account that is closed forfeits the remaining account balance and any cashback, rakeback or bonus payments that is added to the account balance. It is the players' responsibility to make sure all transactions and bonuses are fully completed before closure.

While we do appreciate that the user's account was closed some time after their request, this could have been convoluted by the several emails user used and was contacting us from, but as they had requested an account closure, they should have expected this and be prepared for this by requesting a withdrawal of their funds.

Hopefully this clarifies the situation.

An account that is closed forfeits the remaining account balance and any cashback, rakeback or bonus payments that is added to the account balance. It is the players' responsibility to make sure all transactions and bonuses are fully completed before closure.

Hopefully this clarifies the situation for you, do let us know if you need further information.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betpanda.io Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.