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Quejas de casino

Verification issue related to my 22bet account

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Por mukeshlal98188
hace 1 año

Please treat my complaint as most urgent

Reference to my 22bet account no 776118693 and Active other currencies account (usdt) 1018217083

My 22bet account was verified successfully on September 11 2024 after supplying all my verification documents to [email protected]. After successfully verifying my 22bet account, I started playing in my 22bet account more frequently and after winning some bets now I have 7246 usdt in my 22bet account

But when I tried to withdraw my money on 18th October 2024, my withdrawal was rejected asking for verification documents again despite the account being verified already on 11th Sept 2024. So I once again supplied all my verification documents to [email protected] on 18th Oct 2024, now it's been more than 24 hrs since I have given all my verification documents but I am still not able to withdraw my money from my 22bet account

I am deeply disturbed by this. I only played big on your website considering your good reputation in the betting industry

Again and again, I am being made to verify my 22bet account. This is completely unfair from your side towards a loyal customer like me.

I placed my bets on the most high-profile cricket test match (INDIA VS NEWZEALAND) still I am being made to beg for my own hard-earned money

please treat my complaint as most urgent and allow me to withdraw my money from my 22bet account since i have given all my verification documents to [email protected] multiple times

If I dont receive my money, I will be left with no other option but to adopt legal measures to recover my money including taking legal action against 22bet at your own cost and risk

I humbly request AskGamblers team to follow up with 22bet and help me withdraw my hard-earned money from my 22bet account

Yours truly

<full name removed>

phone number- <removed>

Casino en conflicto 22bet Casino
Motivo Problemas de verificación
Cantidad $7246

Discusión

User name

Considering the fact that the time frame period of 60 days has passed, AskGamblers Complaints Team have reopened this complaint.

Dear @mukeshlal98188,

Please let us know of the status of your official complaint submitted in front of Kahnawake Gaming Commission, and make sure to inform us about the outcome in a timely manner. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

User name

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

User name loyalty-level-2

Hello Askgamblers and 22bet

I would like to bring to your kind attention that 22bet has illegally closed my gaming account and also confiscated my winning amounting to 3217 usdt . The withdrawal of 4300 usdt has been successfully processed by them which was my initial deposit amount but the winnings have not been given to me . this is clearly illegal on their part. They are saying in their letter that I have created duplicate account but I never created any duplicate account with them at any point of time . There is an option in 22bet to add other currencies (USDT) to your gaming account which is considered part of the main account. Just because I wanted to place my bets in USDT currency , I just availed of that option and and added usdt currency to my main account which was numbered as 1018217083 by the system of 22bet and named as Active other currencies (usdt) account. The active other currencies (usdt)account no 1018217083 was always part of the main account no. 776118693 in the currency INR.

It clearly shows that 22bet cannot stand winning accounts like mine . I placed my bets on the most high profile cricket test match between India vs New Zealand which I won . Had I lost my bets , 22bet would never have voided my bets and I would have suffered the losses

Also to point out that I have already filed a complaint with Kahnawake gaming commission against 22bet and submitted all the proofs as well

I will take this matter to the highest authority of law if needed and make sure that 22bet is made to pay me my winning bets amounting to 3217 usdt along with heavy damages for cheating and defrauding a physically handicapped person like me

I am a customer who is fully aware of his rights and obligations

Warning to all big players out there , never play on 22bet because they will not put your account on kyc if you keep losing money but if you win , your account will be subjected to kyc again and again and eventually you have your gaming account closed and suspended by them

Let's fight together against these actions of 22bet


< full name removed >

User name

Dear @mukeshlal98188,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Estadísticas de quejas de 22bet Casino

Resueltas 52 / 52
Cantidad promedio $2,578
Duración media de quejas 11 días
Tiempo de respuesta promedio 2 días

Screenshot

22bet Casino Quejas

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Dos llegaron a mi cuenta y dos aun no llegan pese a que ya pasaron mas de 60 días
Buenas tardes realizé cuantro depósitos el dia 4 de febrero del presente año, de los cuales dos si llegaron a mi cuenta y dos aun no llegan pese a que ya pasaron mas de 60 días, cada depósito que aun no ha llegado es de 500 PEN (moneda peruana), me dicen que sigue en revisión como es posible que despues de 60 días no sepan que realizé el deposito por método de pago QR mediante PLIN. Los 2 depósitos fueron enviados a PAGOS NACIONES y destino: DALE
Quisiera una pronta revisión ya que el tiempo me parece exagerado.
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Bloqueo de retiradas y no me contesta 22bet

No puedo retirar mi dinero y no responden a mis correos.

Me rechazaron la retirada de 25.000€, tengo actualmente 37.000€.

Llevo varios días intentando retirar mi dinero de 22Bet, pero me aparece un mensaje de que debo verificar mi cuenta, a pesar de que ya envié toda la documentación y recibí la confirmación de verificación.

Llevo desde 2023 con ellos y ya estaba verificado.

He contactado varias veces con el soporte de security, support y también escribí a complaints, pero no he recibido ninguna respuesta.

Me parece muy poco serio que una empresa de apuestas bloquee el acceso al dinero de los usuarios sin ofrecer ninguna explicación

ni soporte.

Llevo intentándolo desde el día 12, ya han pasado 8 días.

Solo quiero poder retirar mis fondos, que me pertenecen, y recibir una respuesta clara del equipo de 22Bet.

Espero que revisen mi caso cuanto antes.


Status solved Resuelta
€48,622
Cuenta bloqueada sin poder retirar saldo

Estimado equipo de AskGamblers:

Presento esta reclamación contra 22Bet Casino, donde tengo una cuenta activa y verificada.

Llevo jugando en esta plataforma durante varios meses, de forma constante y responsable. Durante ese tiempo, mi saldo fue disminuyendo progresivamente.

Sin embargo, en los últimos días tuve una pequeña racha de ganancias que hizo subir mi saldo a aproximadamente 1.800 €.

El día 24 de junio, solicité un retiro, como ya había hecho anteriormente.

Esta vez la solicitud fue rechazada, y contacté con el servicio de atención al cliente por el chat para preguntar qué método debía usar para que el retiro fuera aceptado correctamente.

Minutos después de esa consulta, fui desconectado de mi cuenta y no pude volver a acceder. Pregunté por qué, y solo me dijeron que escribiera a [email protected].

Envié un correo de inmediato. Tras casi 24 horas sin respuesta, finalmente me informaron de que mi cuenta había sido bloqueada por “adicción al juego” y que debía presentar un certificado médico firmado por un psiquiatra para recuperarla.

Quiero dejar claro que yo no he solicitado en ningún momento la autoexclusión ni el cierre de la cuenta.

Respeto totalmente las políticas internas de juego responsable que pueda tener cualquier casa de apuestas, y si creen que un usuario tiene un problema, entiendo que puedan actuar.

Sin embargo, bloquear la cuenta justo después de que empiezo a ganar y pido un retiro, y además sin ofrecer ninguna forma de acceder a mis fondos, no parece una medida realmente orientada a proteger al jugador.

En el correo que me enviaron desde el equipo de bloqueos, no se menciona en ningún momento cómo retirar el saldo que tengo en la cuenta.

Respondí solicitando instrucciones para poder hacer la retirada o que ellos mismos la gestionaran, pero han pasado ya 48 horas desde que perdí el acceso y no he recibido ninguna solución ni explicación clara.

Por todo ello, solicito a AskGamblers que me ayude a que 22Bet:

1. Proporcione una explicación válida sobre el bloqueo de mi cuenta, y

2. Me permita retirar los fondos que legalmente tengo en la cuenta, aproximadamente 1.800 €, si finalmente deciden mantenerla cerrada.

Estoy dispuesto a proporcionar todas las pruebas y correos si son necesarios


Atentamente,

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El 21 de Octubre solicite un retiro de 100 euros, pero a fecha de hoy 29/10, no ha sido recibido

El 21 de Octubre solicite un retiro de 100 euros, según pude ver se proceso al cabo de los 30 minutos, pero a fecha de hoy 29/10, no ha sido recibido, me he puesto en contacto en varios correos del casino pero parece ser que al tener la cuenta cerrada me dan largas, tambien he enviado las anotaciones bancarias para que vean que es verdad.


ASK, haber si se puede recibir el retiro de 100 euros

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Issue with withdrawal
22bet ID: 1194201819
I am writing to request your assistance regarding an ongoing issue with 22Bet that has left me unable to access my funds.

I decided to join 22Bet after reading positive reviews and recommendations about the casino on AskGamblers. Based on those reviews, I believed 22Bet was a trustworthy and reputable operator. I created an account, completed the verification process, and started playing on the platform.

Initially, I lost approximately CAD 20,000. Throughout my time playing, all deposits and withdrawals were processed almost instantly, and I never experienced any issues. My account was fully verified, and everything appeared to be operating normally.

However, this month my withdrawal request was suddenly declined. When I contacted customer support, I was instructed to contact the Security Department by email.

The Security Department first requested a copy of my identification document. I promptly provided a clear and valid copy. They then requested additional photos of the same ID from different angles and backgrounds. Although I found this unusual, I fully cooperated and submitted the requested documents.

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“Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.”

I consider this response unprofessional and unclear. It does not explain what specific information is missing or what additional documents are required. Simply stating that “further actions are impossible” without providing clear guidance is not an acceptable way to communicate with a customer who has fully cooperated throughout the verification process.

Considering they might need first deposit .I prepared a detailed PDF document containing an explanation letter and a step-by-step breakdown of the source of my funds. I also included evidence showing how the money was transferred to my 22Bet account. Part of the funds originated from winnings at BC.Game, a platform where I have never experienced any issues with withdrawals.

Previously, support representatives would respond within an hour. However, after I submitted the requested documents and explanation, communication has significantly slowed, and I have been waiting a long time without receiving any meaningful response.

I have fully complied with every request made by 22Bet and have provided all documents requested so far. I am therefore asking AskGamblers to intervene and help resolve this matter. I simply want my withdrawal processed.

I chose 22Bet because of its positive reputation and the reviews I read on AskGamblers. As a loyal customer who has deposited and lost substantial amounts on the platform, I did not expect to encounter these issues when attempting to withdraw my funds.

I have attached the file so you can also take a look that how professional and organized file I made and sent to them

Thank you for your time and assistance. I look forward to your support in resolving this matter
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Hello AskGamblers Team,

I am opening this dispute against 22Bet regarding a missing withdrawal of €215 from 14-05-2026.

I want to state clearly that I have ONLY EVER USED ONE SINGLE BANK ACCOUNT for all my transactions on 22Bet. I have never added, owned, or used any other IBAN on their platform.

22Bet provided an Inpay receipt (End-to-end ID: 4834843109) claiming the withdrawal is successful. However, their system processed the money to a completely WRONG IBAN (ES20 0182 5430 4502 0170 9315) which does not belong to me, even though my name and address are printed on it.

My correct registered BBVA Spain IBAN is ES09 0182 5430 4502 0171 0289 (proven by my previous successful withdrawal receipt from 13-05-2026). My bank (BBVA Spain) has officially confirmed that no funds ever arrived because the beneficiary name and IBAN mismatched.

I have already uploaded full proof including chat logs (Ticket 16858332 where agent Fred admitted the payment specialist is checking it) and my official signed BBVA contract showing my real IBAN. Furthermore, agent Janelle stated they would escalate it if I provided a bank letter, which I did, but they still refused to act. 22Bet support is ignoring the evidence and refusing to recall the funds from Inpay. Please help me get my money back.
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Hi

I tried lodging a complaint against this bookmaker but it was rejected and told to wait until the bookmaker finishes the process. I indeed waited 72 hours and the bookmaker responded by asking for documents I already sent. When I told them I already sent the documents they are asking for they send the same answer as before " your documents are sent to the specialist, wait for the answer ". I'd like to emphasize this is what they said 3 days ago when the documents were sent and now they're saying it again! Clearly this is some kind of delay tactic!, and I've had enough of this. It is now 4 days and my account is still not verified and everyday I'm getting frustrated with this bookmaker! I have sent every single document at my disposal to these. I would like askgamblers to intervene at this point because I'm being treated unfairly. My balance in my account is €520
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Casino refusing withdrawal after verification

I am submitting a formal complaint regarding my account with 22bet and my inability to withdraw my funds.


I made deposits using methods provided by the platform. When I tried to withdraw, my requests were repeatedly rejected.


I was asked to provide multiple verification documents including ID, bank details and Skrill information. I provided everything requested.


Despite this, no working withdrawal method has been provided.


The suggested methods like Visa and Skrill are not available or do not work in my country.


I requested withdrawal via bank transfer or refund to my original payment method but I have not received a clear solution.


Support replies are repetitive and do not solve the issue.


This situation is blocking my funds.


I request that a working withdrawal method is provided immediately or my funds are returned via bank transfer or original payment method.


I can provide all proof and communication if needed.


Kind regards


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The casino is not withdrawing my money. They put me through a verification process and requested various photos and documents. I provided absolutely everything. And now they’ve just been ignoring me for a month, giving me excuses. They’re not telling me anything. Just “please wait, your data is being verified.” It’s already been a month! A whole month they’ve been “verifying” something! I haven’t been able to withdraw my money for a month! And I didn’t violate anything — I was just placing bets and playing at the casino.
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