Queja #617
1xBet Casino
Cashback has been pending for a while
hace 8 meses
I have a problem with the cashback, it has been pending for a week, and also the time I can receive it is a month ago, date 2025/08/28 00:00, I am at the diamond level, which means that I receive cashback daily. I contacted them through the application and their responses were always the same. There is no justification that I do not have any cashback, just talk without any documents, and that I did not violate the conditions as they request, and my cashback points always increase. That is, there is no problem with betting. I used to receive it before, and when I lost a huge amount of money, I did not receive anything. I also emailed them and did not receive a response for about a week.
This is one of their conditions.
- At Diamond level, you'll receive cashback daily
10. The cashback amount is calculated immediately, but you can only receive it on the last day of the settlement period if you have fulfilled all the terms of the cashback offer.
11. This cashback amount has no wagering requirement.
I also have evidence of my loss and evidence of receiving cashback previously, meaning I have no problem with the terms.
This is one of their conditions.
- At Diamond level, you'll receive cashback daily
10. The cashback amount is calculated immediately, but you can only receive it on the last day of the settlement period if you have fulfilled all the terms of the cashback offer.
11. This cashback amount has no wagering requirement.
I also have evidence of my loss and evidence of receiving cashback previously, meaning I have no problem with the terms.
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