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Videoslots Casino Details
Hier finden Sie alle Details zu diesem Casino.
- Allgemein
- Zahlungen
- Spiele
- Verantwortungsvolles Spielen
- Kundensupport
Allgemeine Informationen über Videoslots Casino
Das Videoslots Casino existiert bereits seit 2011 und trotzdem gehört es immer noch zu den beliebtesten Online Casinos weltweit. 2018 konnten wir das Casino mit dem zweiten Platz als bestes Casino unserer AskGamblers Awards auszeichnen, sowie mit dem dritten Platz der Wahl der Spieler. Und auch 2021 belegte das Videoslots Casino erneut den zweiten Platz in der Kategorie "bestes Casino", was zeigt, dass der Anbieter trotz jahrelanger Präsenz immer weiter an sich arbeitet und das Beste aus sich herausholt, was zu einer hohen Kundenzufriedenheit führt, wie die Videoslots Spielerbewertungen deutlich machen.
Auch wir von AskGamblers sind mit dem Videoslots Casino mehr als zufrieden, was sich in unserem hervorragenden CasinoRank widerspiegelt. Das Casino offeriert als eines der wenigen einen Videoslots Bonus ohne Einzahlung, die Spieleauswahl ist riesig und das einzigartige Battle of Slots System sollten Sie sich nicht entgehen lassen.
All das und vieles mehr präsentieren wir Ihnen in unserem unabhängigen Videoslots Casino Review, den Sie unbedingt lesen sollten, wenn Sie an unserer Videoslots Casino Bewertung interessiert sind und wissen wollen, wie unsere Expertenmeinungen im Vergleich zu den Kommentaren der Spieler ausfallen.
- E-Wallets 0-1 Stunde
- Banküberweisungen 3-5 Tage
- Kartenzahlungen 3-5 Tage
- Auszahlungen am Wochenende Ja
- Progressive Jackpot Gewinne Paid In Lump Sum
Zahlungsinformationen und Optionen im Videoslots Casino
Die Videoslots Zahlungsmethoden sind bereits das erste Kriterium, das richtig gut abschneidet in unserer Online Casino Bewertung. Die Zahlungsmethoden sind nicht nur vielzählig vorhanden, sondern decken auch wirklich alle Bedürfnisse ab. Von schnellen E-Wallet Zahlungen (Skrill, Neteller, MuchBetter) über Online Banking Methoden und Kreditkarten bis hin zu Gutscheinkarten und sogar mobilen Zahlungsarten wie Zimpler oder Siru für das Spielen über die Videoslots mobile Webseite ist alles vorhanden. Kein Wunder, dass es so gut wie nie zu Beschwerden hinsichtlich des Zahlungsportfolios im Videoslots Online Casino kommt.
Auszahlungen können bereits ab 20 € durchgeführt werden, was wir sehr begrüßen. Dass Auszahlungen sehr schnell abgehandelt werden und innerhalb kürzester Zeit den Weg auf Ihr Bankkonto finden, können sowohl wir als auch die Spieler in ihren Videoslots Bewertungen bestätigen. Lediglich bei Auszahlungen über 30.000 € sollten Sie etwas Geduld aufbringen und natürlich setzt eine schnelle Auszahlung eine Verifizierung des Accounts voraus. Dies ist Teil der KYC-Politik, die Teil jedes seriösen Online Casinos ist und Ihrem eigenen Schutz dient.
Spiele im Videoslots Casino
Das Spieleangebot im Videoslots Casino ist etwas ganz Besonderes. Das hat weniger mit der Auswahl der Spiele zu tun, sondern vielmehr mit dem Battle of Slots Feature, das einzigartig und ein Alleinstellungsmerkmal des Casinos ist. Dabei handelt es sich um Multiplayer-Schlachten, die Sie gegen andere Spieler ausfechten.
Das Prinzip ist dem von Turnieren ähnlich, nur dass die Schlachten jederzeit stattfinden und bereits 10 Spieler ausreichen, um zu beginnen. Die Battles sind in unterschiedliche Kategorien unterteilt, sodass verschiedene Online Spielautomaten zum Zuge kommen. Natürlich veranstaltet Videoslots auch normale Turniere, sowie sogenannte Clashes of Spins, sozusagen Blitzturniere mit Laufzeiten von nur einer Stunde.
Sollte das noch nicht ausreichen, um Ihnen das Videoslots Casino schmackhaft zu machen, verweisen wir gerne auf die zahlreichen Online Casino Bewertungen von Spielern und natürlich die Webseite selbst. In der Spielelobby finden Sie Videoslots Spielautomaten wie Pink Elephants 2, Big Bass Bonanza, Book of Dead, The Dog House, Reactoonz oder Gates of Olympus.
Die Filterfunktion ist erstklassig und umfasst verschiedene Features (sticky Wilds, Megaways, Bonus Buy, Re-Spins, Multiplikatoren, usw.), aber auch neue und beliebte Spiele. Favoriten können Sie nach dem Videoslots Login markieren, um sie schnell wiederzufinden. Was die Spielehersteller angeht, macht dem Casino auch so schnell niemand etwas vor. Wazdan, Red Tiger, Play'n Go, Spinomenal, Playson, Pragmatic Play, Microgaming, Merkur, Betsoft oder BTG sind nur einige der namhaften Software Provider.
Dass das Spielen bei Videoslots bereits voll und ganz auf das mobile Spielen ausgelegt ist, erkennt man an der minimalistischen Webseite, die das Format mobiler Endgeräte annimmt. Um auf der mobilen Webseite zu spielen, benötigen Sie keine Videoslots App und Sie werden alle Spiele im Videoslots Echtgeld Modus spielen können, was natürlich auch die beliebten Battles of Slots einschließt.
Die Verpflichtung des Videoslots Casinos zu verantwortungsvollem Spielen
Videoslots ist ein Vorbild in puncto Sicherheit und Spielerschutz. Das Casino verfügt nicht nur über eine Lizenz, sondern gleich über fünf! Die MGA und die GCGB sind Ihnen sicher geläufig, weiterhin besitzt das Casino spezielle Lizenzen aus Schweden, Dänemark und Italien.
Auch in Bezug auf das verantwortungsbewusste Spielen weiß das Casino, wie eine sichere Spieleumgebung aufgebaut sein muss. Spieler können einen Selbsteinschätzungstest durchführen und verschiedene Grenzen (Einzahlung, Einsatz, Verlust, Zeit) in ihrem Account einstellen. Selbstausschlüsse können ebenfalls selbst oder mithilfe des Kundendienstes vorgenommen werden und auf externe Hilfsorganisationen wird nicht nur international, sondern sogar in Ihrer unmittelbaren Nähe verwiesen. Das Videoslots Casino ist wirklich ein Bilderbuchbeispiel, was verantwortungsbewusstes Spielen angeht.
Kundensupport im Videoslots Casino
Bei Fragen sollten Sie zu allererste einen Blick in die FAQ des Casinos werfen, denn diese sind extrem ausführlich und decken über 100 Fragen ab. Solch umfassende FAQ, dazu deutschsprachig, haben wir noch nie gesehen. Sollten Sie den persönlichen Kontakt bevorzugen, steht Ihnen 24/7 ein Rückrufservice, eine E-Mail-Adresse, sowie ein Live-Chat zur Verfügung. In allen Fällen werden Sie mit deutschsprachigen Mitarbeitern kommunizieren, was für uns persönlich sehr wichtig ist, damit es nicht zu Sprachbarrieren oder Kommunikationsproblemen kommen kann. In unserem Test waren alle Mitarbeiter sehr kompetent, geduldig und freundlich, weshalb wir absolut nichts auszusetzen haben.
Im Falle von ernsthaften Problemen, die Ihre Auszahlungen, den Verifizierungsprozess, Boni oder Ihren Account im Allgemeinen betreffen, wenden Sie sich bitte an unseren AskGamblers Beschwerdeservice, wenn Sie das Gefühl haben, dass Sie mit dem Kundendienst zu keiner Einigung kommen. Unsere Bilanz im Falle des Videoslots Casino ist erstklassig.
Beschwerden
Lesen Sie die Beschwerden, die andere Spieler für Videoslots Casino hinterlassen haben.
Beschwerde-Statistik
Teilen Sie Ihre Erfahrung mit diesem Casino
Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!Top-Bewertungen unserer Spieler
Hi Damncows, Thank you for the great review. We here at Videoslots we make it our mission that you guys remain our key priority. Sorry to hear about the issues regarding cashout payments, these are unfortunately due to your Bank and nothing much we can do. The only thing i would suggest is finding an ulterior method. I would recommend looking into our e-wallet methods such as InstaDebit as its focused for our Canadian players. You can always contact our 24/7 support and they can guide you through the process of setting this up. Br, Daniel
I like the following:
1) Lots of choices.
2) Very nice graphics and options to win like the casino race, the casino battles are fun if you don't want to spend a fortune. The best casino I have played at so far and I play many.
3) The options in seeing the highest paying slots although these can be misleading.
4) The casino manager responds to each comment. That says something.
1) Not many bonuses. Although those that are given are calculated differently than most casinos.
2) The verification process is a little absurd as I was accepted on the intadebit and refused on all others simply because you cannot use the same identity twice so you have to look for other cards to be accepted.
3) The fact that although I like the casino, I have played lots of cash and can never seem to cash out as the casino seems to take it back pretty quick, (this is in comparison to others I've played in.
4) Customer service helped to get my verification for Instadebit confirmed when I had downloaded the same exact identity card as I had originally downloaded but was refused the first time ???
5) The fact that not much is asked of me to deposit on instadebit but you have to give so much in order to withdraw ?? That portion is still unclear as to what is needed to withdraw when you deposit with Instadebit and am confirmed as verified for instadebit withdrawal. Maybe I don't need to have anything else verified ?
Hi Honestdude, Thanks for the great review, and am glad you like our site. I try my best to review these and get back and respond to everyone as all our players are important to us here at Videoslots. Regarding your issues, I'm sorry to hear that you had such problems with the verification being accepted. Security is one of our top priorities at videoslots and that unfortunately requires our player to verify every withdrawal method that they use. If you need guidance you can contact support 24/7 and they can help you through this process. Once this process has been done, you will benefit from one of the quickest cashout payments on the market today. Br, Daniel.
OK so the concept of this site is different in both positive and negative. I do have to disagree with some of the other contributors but guess that's down to taste and opinion. Videoslots try and give you something back rather than 50% bonus every week for whatever event in the world is going on at that time, and yes it is annoying when some of the promotions T&C aren't as transparent as would do them credit but that is down to customers like me skimming.
I have had so many random rewards or tokens and unexpected won quite nice sums which if I wanted to could of withdrawn. There withdrawal process isn't some mastermind challenge they just have their own procedures which I guess we should value as a good practice.
The site has far to much going on from the log in page to the different sections and events in events to get involved in which can be confusing to newbies at best. I found the sometimes too much choice can be frustrating lol. Get those T&C customer friendly and the the main points clear. Well done though.
Hello Jasonuk85. Thank you for reviewing our Casino. We are working on the looks and functionality of our site, but I cannot say when this update will happen, unfortunately. Regarding the T&C, I have forwarded this feedback and, hopefully, we will be able to improve ourselves in this. Best regards, Daniel.
I have nothing at all good to say about this site. So so dissapointed.
Customer service is really bad. Does not state what documents are needed for I.d in the terms and conditions. Lied to numerous occasions. So dissapointed that I made deposits because if this had been stated properly I would not have even registered. Told that they don't accept birth certificate as I.D TWICE, then told they do, then told it wasn't a birth certificate. (which it clearly is).
ADVICE for anyone wanting to join up stay CLEAR. The customer service don't care and won't help with the matter at all.
Hello Bessy2k15. Sorry to hear you feel this way, I have gone through the contacts you made with us and I could not find anything wrong in their response. The reason why a Birth Certificate is not a valid ID is due to 2 major points, there is no expiration date nor any photo, making it almost impossible for us to actually verify your identity with this document. Due to the above, when you verify your identity, above the box where you upload the document you can read that "To confirm your identity please upload a scan of your government issued photo ID. Acceptable documents are Drivers License, Passport and National ID Card." Since a Birth Certificate is neither, we cannot accept it. The exception you were informed about is when a player has no possible way to verify themselves, we offer a one-time way to withdraw via getting a solicitor to copy, stamp, and sign a copy of your certificate so we have some way of verifying that the person in question is the one on the Birth Certificate. We try to be as clear as possible with these kind of cases and provide the information necessary, otherwise our Support is there 24/7 to help and assist. Best regards, Daniel.
Lots of games. Prob is servers crashing all the time, credit goes missing when page is refreshed and support are not what you would call support. Can't do anything, don't keep records of chats, slow chatting, almost the same speed as emails! Forget about getting vip treatment here, pretty much a no bonus casino when depositing.
No action from game play issue and missing credit after refresh. No vip or bonus worth the thought, chat can't do a thing to correct issues, seems like a fake site or the last one in line for the server, email transcript of chat does not work etc.
Hello Stevengiliies. Thank you for reviewing our Casino. We have been under DDoS attack this previous week, which has dragged out the handling time of some cases. I believe you should receive a reply regarding the missing funds today. The chat records are being kept, and the option to have them e-mailed to you should work, but I will investigate this to make sure. If you want the transcripts from previous chats, you can request them from our Support at any time. Our Support tries to be as quick and straight as possible, but if we are receiving a lot of contacts the reply time might be increased. Every week our players compete for €50.000 in our Casino Race, which adds up to €2.600.000 per year, add the Casino Cashback at 25% of our daily profit and the free spins plus other bonuses from our Trophy system, I do not believe there is any Casino that can match that. But the best part of these rewards is that they carry no wager requirement at all. Best regards, Daniel.
Good selection of games and from what I can tell good payout rates and such, though the welcome bonus is misleading.
The welcome Bonus is misleading. They state 100% welcome bonus but most of the time I guess it would be impossible. Example: I deposited £70, expecting £70 bonus, which I got. However I was unable to play with the bonus as you have to "Release" it, by wagering and each 10% gets added to your balance, so in my case for every £150 wagered I got £7 added to my balance. All started well, but by the time i got to 25% progress ii started losing (Which happens obviously.)
But now that i lost, I have £56 in my "Bonus balance" Which I can't use until I deposit again, meaning I only got £14 (20%!!) as a deposit bonus. So the welcome bonus is very misleading and quite frankly disgusting, as I feel I have not had my welcome bonus.
Hello Kebo25. Thank you for reviewing our Casino. Sorry to hear you feel mislead by our Welcome Bonus, we try to offer this information on our site under the tab "Welcome Bonus" (Here is the link: https://www.videoslots.com/welcome-bonus/ ) as we know it is a bit different compared to many Casinos. The best thing to do if you have any questions about our site or what we can offer is to contact our 24/7 support via chat or e-mail, and they will help and explain. Best regards, Daniel.
I never like ever had problems here at all. Maybe, there is no goodwill bonuses available and only those Tuesdays spins but their Customer Support validate my documents and everything when I asked on chat. Which casinos verify documents if you asked to? None so it really changed my point of view on others :)
The nice deposit promotions codes (ftbxxxxxxxxx), for example 300 spins, dunno why I never got the e-mail. They are available for new players sometime to motivate them to deposit I guess for the first time.
Hello Lukasz G. Thank you for reviewing our Casino. We have a few different way to reward our players, the Casino Cashback, our Casino Race, through Trophies and Rewards, and lastly the Freerolls in our Battle of Slots. The money you earn from the Cashback and Casino Race is completely wager free, same with the free spins from the Trophies and Rewards. We have different promotions running constantly, and we cannot, unfortunately, extend every offer to all regions and players. If you have signed up for the Newsletter you will receive e-mails for all promotions you can take part of, plus some free spins. Best regards, Daniel.
Very entertaining casino. I've deposited and played in dozens of casinos. Never withdrawn from this one yet. That's always the litmus test. However, their bonuses and free spins codes that they email you or pop in your account range depending on your deposits and time spent there. Winnings go straight into your cash account. No play through from my recall. Then there's cash back and the race where each week, how much time you spend spinning automatically determines your position on the leader board. Prizes range from over $400 to a few dollars for those who clock up a bit of time and money.
If you are not just focused on winning and want a bit of fun and action to win cash with or with money then give it a try. ;)
Very generous and transparent operation. At the onset after registration, their straight forward ID verification process is made available. There are plenty of options with ID submission at our leisure to select and submit asap, esp for those of us too weary about operators waiting for us to have a big win to only stall the withdrawal process.
Support staff are prompt and courteous despite me haggling for free spins and other bonuses. The battle tournaments and associated bonuses are fun and has potential to add or build on a social dimension to online gambling. This is not to mention the many a varied slots from many developers!!!!
Not much to dislike really.. Ok they don't give me enough free spins! As mentioned previously - the test will ultimately be what they are like with withdrawals.... which I have yet to do and therefore have no idea. Any insights will be much appreciated.
Cheers!!!!
Hello Jake. Thank you for reviewing our Casino. Everything you win in our Casino Race, the Cashback you earn, and all the Rewards from the Trophy system comes without any wagering, as are the free spins you receive from our Newsletter and Battle of Slots freerolls. The placement in the Casino Race is actually due to the number of spins made and size of your bet, you can read exactly how it works here: https://www.videoslots.com/races/monthly/ When lady luck favors you, and the time for withdrawal comes, you can withdraw with the method you have deposited the most money with, or via a bank wire transfer. If you want to have everything prepared, you can always send a message to our 24/7 live support and they will assist and explain, so the withdrawal can be handled as soon as possible. Best regards, Daniel.
VideoSlots has been my go to online casino for a long time. They have a very nice design of website both for desktop and mobile; also a two step authentication process to protect your account when depositing.
VideoSlots offer cash back on all slots you play on a weekly basis and also various rewards when completing certain 'challenges'. They also have a weekly casino race with a good selection of prizes.
Withdrawals here are the fastest I have come across, they are pretty much instantly approved and clear in your account quickly. The selection of slots is very good, if they were to include Novomatic/Greentube I probably wouldn't play anywhere else.
The 25% cashback can be rather misleading, it is not 25% of what you have staked however it is a percentage of profit the casino made that week. Although, this cashback is completely wager free and withdrawable. The casino race is rather exploitable and obviously benefits the high rollers who play non stop; it is very difficult to get anywhere near first place.
The rewards could also be better, and don't seem to benefit you if you like to play the same slots as you will have most likely completed all the 'challenges' for that slot. No real complaints, just some possible areas for improvement; after all you are getting something back for free!
Hello Joshnadin. Thank you for reviewing our Casino! We give back 25% of our daily profit to our players, that is the Cashback we offer. We try to be completely clear about how it works, and we have the explanation for it on our site: https://www.videoslots.com/casino-cashback/ Regarding the Casino Race, the lowest amount of spins needed to receive a win from it was 240 last week, with the winner at 130 000 spins, making it quite easy to receive some winnings from it. That being said, it is a Race and the one who spins the most, wins the most. A nice tip regarding your Trophies and Rewards, once you have collected all available Trophies in a certain game, you can reset your progress and collect the Trophies again. This will give you the chance to get more Rewards if you have a favourite game you want to keep playing. Should you have any further questions or queries, feel free to send me a message and I will help! Best regards, Daniel
Very fast withdraws, with overall very good game variations.
The cashback is very cool and rewarding, really something unique.
I have a big budget each month for gambling. And I thought I would try something new, and I've seen a streamer named letsgiveitaspin who used to play at Videoslots before, but now plays at my usual site I play at. So I thought I would give it a try at Videoslots.
I've under my 2 month career at Videoslots deposited in total nearly 4000 €.
I've been rewarded with in total around 100€ bonus money via cashback and race+ dozen freespins.
You are awarded with badges if you manage to get various hits on each machine, or if you played let's say 1000 winning spins on chosen slot. But the tricky part here is that it does not make any difference if you bet 0.20€ or 20€ per click to earn these badges. And when you earn this badges you have a chance to earn a few 5-15 freespins with lowest possible bet. This certainly is a good boost for low rollers, but this system does effect high rollers very bad as they simply get worse rewards just by playing higher. It should of courses work the other way around. Philosophically speaken, high rollers are feeding the low rollers to make them come back for more!
My so far experience and advice toward the loyalty system for a player that stake high is,do not chose Videoslots.
The Loyalty Team is not yours to talk with, you can not communicate directly towards them. The support staff will tell you that rewards can only be awarded by its automatic reward system. But I get different answer talking to support staff, and sometimes they say it exist a Loyalty team.
I give you an example, I was about to deposit 1200 euro. I talked with the support staff to be able to sort out a custom made bonus for this occasion.
They told me sure! The Loyalty team would contact me shortly. Then the coming day was there and I had not get any answer yet to come. I thought we surely could sort this out retroactive. I deposited 1200 € as planned, I lost it all (sometimes you win, sometimes you lose) but I had fun while playing as usual. But to my surprise they support contacted me 3 days after my deposit only to tell me that they can't give me anything cause they have an automatic system that rewards players.
The spin race they have formed is widely known on casino communities to be abused by players who have mathematically found ways to win this race every weeks with profit. This race does not give high rollers any perks, and once again it greatly benefit low rollers.
Cashback is good, but the bad things paints it over unfortunately.
The staff is very arrogant and that effected me badly time to time, I always act polite and fun but I was met with excuses and even rude staff. Honest and straight contact is very much missing here. Cause there is a good and a bad way to treat customer, and the staff could make the bad less if they acted somewhat more understandable.
There is certainly more to add, but I chose to highlight this.
Hello Tipexx. Thank you for reviewing our Casino. There is a lot of fair criticism in here, and we will take it to heart and try to improve ourselves. I would like to meet some of these points from our perspective, which I hope can explain how we see this. The Casino Race alone gives our players € 2 400 000 every year, add 25% of our daily profits, as well as the Trophy system and I believe that there is no other Casino that matches this. Especially since everything is completely wager free, something you rarely, if ever, see in other Casinos. The problem you are describing with regards to the higher rollers bet size is not corresponding to the rewards and similar, that is where our Loyalty department steps in. Currently they manually go over our players and contacts them with offers, when their time has come, and should a player request a bonus or similar with our Support, they send them a request, and someone will review it as soon as possible. When you contacted our Support with your bonus request there was indeed some failure from our side. The timeframe our Support promised was not the same as the actual response, but I would like to stress here that there was never a promise of a bonus or similar, simply that you would be contacted. Regarding the Casino Race, this is something I have not heard about. If you would like to explain further, or send me a link to where I can check this, I would be more than happy to investigate it. Our Support strives to be the best, by providing correct information in a fast and pleasant way. This was not the case here and I would like to apologize for that. We will make changes to prevent this from happening in the future. I would love to take part of your other feedback, if you are interested, as that is the only way we can improve ourselves. Should you want to discuss it, please feel free to send me a message! Best regards, Daniel.
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I like the huge selection of games, even for a Canadian.They have casino races and cash back that pays cash, no wagering, to your account weekly. Battle of slots offers manyfreeroll tournys for prizes [freespins]. Nice to have with a low balance and time to spend. You can chat, call, email.
Staff was very helpful, friendly. I had some trouble approving my documents but it all got sorted and I made a small cashout. It hit my bank today!
All the games run smoothly, never kicked off screen. I don't always win here but I feel I have a chance to win. Also I play in Canadian funds same currency I deposited.
I wasn't able to cashout back to credit card because I used paypal to deposit more often. So a bank transfer was my only cashout option. I think my bank charged 25 or 30 bucks to process. Not a viable withdrawal option for me.
Hoping to remrdy this