Spinarium Casino

I have a problem with the payout again... It is also something abnormal happens in the meantime: I have a high level, at the moment 32, two weeks ago the score of my level was 29 and then my payout amount per day was around 10,000 €, I won a high amount three days ago 8,000 € and suddenly my payout amount is still 1,000 € while my level is now 32. I have no email at all from the casino stating that the conditions have changed. In the meantime they have paid a payment of 850 € and a payout of 100 €, because I can only pay out 1000 € per day at the moment. The second day I requested 877 € but the payment is stuck. The third day exactly the same 877 € was requested and 119 € was requested. I have sent the manager several emails to withdraw the amounts but she comes up with different reasons not to withdraw the money. I also asked her in the first email why my withdrawal amount has become 10 times smaller, but she just doesn't answer. Meanwhile my balance is more than 12000€. I need help, otherwise they will continue to delay the payment. It is against the rules of the casino, the withdrawal should be done in 24 hours. It has been two days and I haven't gotten a decent answer. Please help me to withdraw the full amount. Kind regards.

< full name removed >

It has now been over two days since I requested a withdrawal, and despite multiple follow-ups, I am still waiting for my funds. What’s more troubling is that the casino keeps changing the reasons for the delay, none of which hold up under scrutiny.

To clarify:

My account is fully verified, and there are no restrictions in place.

I have successfully received previous withdrawals into my bank account from this same casino.

I was told that my bank is blocking the payment, but after contacting the bank directly, I can confirm that no such block or issue exists on their end.

This is now the third time I’ve had to deal with unexplained withdrawal problems from this casino. Their actions appear to violate their own terms and conditions.

Thank you for your time and support in helping resolve this issue not only for me, but for others facing the same unjust treatment.

Dear Ask gambler team,

I have submitted my all kyc documents at 11 May but still there are no update regarding kyc verification, and I have 57K balance when I ask then for withdrawal my fund they ask me that they need approx 60 Day for game verification, I can't understand what can I do now, I think they are never slove my problem.

So dear team please help me 🙏😭

Help me for withdrawal my money.

I am a registered player at Spinarium Casino. I recently submitted all the required documents for account verification, and as per the standard process, I expected my account to be verified within a reasonable timeframe.

However, after submitting my documents, my account was unexpectedly placed on hold for 28 days without any detailed explanation or communication from the support team. I have reached out to customer support, but I have not received a satisfactory response or clarification regarding the reason for such a long hold, despite fulfilling all verification requirements.

I have not violated any terms or conditions of the platform, and I believe this delay in resolving my account status is unfair and unprofessional. I am requesting AskGamblers to assist me in resolving this issue with the casino and help lift the hold on my account as soon as possible.

I used Etransfer to deposit to this casino. It was accepted no problem.

Verification took 5 days...but after 5 days it went through. Then I went to do a withdrawal. I assumed, like other online casinos, I would be able to withdraw using Etransfer as well. No. The only options they gave me were "Credit cards, Ewallet or Crypto" They do not have Etransfer as a withdrawal option.

So, I put in a credit card to withdraw, Was not accepted. I did this using "5" different credit cards. None would work. When talking to instant chat, they told me to keep trying different cards or to try again later.

This has been going on for 3 days. So unless you use Ewallet or Crypto....I would stay away from this casino.

I don't have any type of e-wallet account, but I suppose I will have to open something now if there is any hope of getting my winnings.