Shuffle Casino

Hello,

I am submitting this complaint regarding a withdrawal that has been blocked on my Shuffle account for several days, with no response from their support team.

Background

I am an experienced crypto casino player. I have been a regular high-volume player on Stake for a long time, with multiple withdrawals in the seven-figure range. I decided to give Shuffle a try and have been an active player there for approximately one month, with over $700,000 wagered, completing multiple withdrawals that were processed normally by the platform.
I genuinely enjoyed my experience on Shuffle until this situation, but the current handling of my case has cooled my enthusiasm significantly.

The current situation

During my most recent session, I lost approximately $70,000 on live blackjack. After this session, I deposited additional funds onto my account totaling approximately $88,000, sent from two different wallets within a short timeframe. I believe this transaction pattern likely triggered an automatic AML flag in their system.
Immediately after these deposits, my account was restricted, and I was unable to place any bets with these funds. I contacted live chat support, where the agent told me to refresh the page and that it should be fixed. Although I was likely no longer restricted from betting at that point, I had lost the desire to play after my recent losses, so I decided to request a withdrawal of the unwagered balance instead.
The withdrawal request went into "pending review" status.

My cooperation throughout the process

Shuffle then requested additional verification, including an updated KYC with proof of address and a live video verification. I completed all of this in less than one hour.
After these additional verifications, on May 4, 2026, Shuffle's support team formally requested Proof of Funds documentation. Within one hour of receiving this request, I provided complete documentation, including wallet ownership proof and a clear explanation of the source of funds.

I remain fully available to provide any additional documentation Shuffle may require to complete their review.
It is also worth noting that the live chat support has been inaccessible to me throughout this entire process. Every attempt to contact them through that channel has resulted in the conversation being closed without resolution.

The problem

Since my PoF submission on May 4, I have received zero response from Shuffle. No acknowledgment, no status update, no estimated timeframe.

I sent a polite follow-up email after 48 hours of silence with no response.
I sent a second, firmer follow-up. Still no response.

It has now been 4 days since I submitted the requested PoF documentation, with complete silence from Shuffle.
My request to AskGamblers
I would respectfully ask the AskGamblers team to mediate this case. All I am asking for is:

A response from Shuffle's team
More transparency from their side, especially given the amount involved
A clear status update and realistic timeframe for completion

I am genuinely hoping this is just a case that can be resolved easily. I have been a fair player throughout, I have cooperated with every request, and I just want proper communication on a withdrawal of this size.

Thank you for your assistance.

Hello,

I would like to submit a complaint about Shuffle i have never experience this at Stake for example when i played on Stake.

At first i must mention they were good letting me play even game me some bonuses but when i tried to make a withdrawl everything colapsed

I liked to try them because i saw some streamers i watch on short videos and youtube that play and it all looks legit from there.

But it seems in reality its not like that.

So i started playing on Shuffle like 20 days ago i deposited over 2200$ and i was finnaly lucky i have won like 800-900$ and my baance is 3075$ at the moemnet.

They asked me for 10+ verifications like id card, proof of adress, proof of funds i have sent them apsolotley everything possible there is and in my profiele everything is green and with green check sign but i still didnt got my money and they always respond the same way like we are still reviewing your document for proof of funds altho i sent them 2 documents which are all under their requirments what they ask for.

When i ask them how much time will it take they dont respond anything i just get a generic message from all of their agents.

Today after 3 days i didnt contacted them they told me if i continoue to wirte on live chat like they wont be able to respond like they will block me from any responses

AskGamblers please help me with this because this money means a lot to me

I originally deposited 0.013 BTC over 3 deposit in October 2025. After the third deposit I managed to go on an incredible slots run involving some big spins and at one point was up to around 0.4 BTC. I then tried to cash out 0.1 BTC on January 10th, 2026. It was put in review. After two weeks I contacted them.

I was previously verified but apparently I needed to provide them with one more document. I provided the document and was now fully verified. I waited a few days and contacted them again asking where my withdrawal was and if there was anything else they needed. They said it is still in review. Around two weeks later I tried the livechat and asked where the withdrawal was and if there was anything else they needed from me, they didn't respond, and when I typed something further around 45 minutes later, the canned message said they were not able to serve me via live support and to email [email protected]

So I emailed asking about where my withdrawal was and if I needed to provide anything further, and waited and received no response. I then emailed two weeks later, same message, and again no response. Two weeks after that I emailed with a big ATTENTION and my complaint about not receiving my withdrawal and they still won't even respond giving me an update or requesting more verification or anything. I have still been able to gamble on Shuffle so I don't know what the problem is. They won't let me know.

I have no other choice but to submit this complaint.

I am requesting my 0.1 BTC withdrawal.

Thank you AskGamblers for any assistance you can provide.

I won nearly 800 USTD through the slot machine on shuffle, but I was required to complete identity verification when withdrawing money, but after I completed the identity verification, the withdrawal has been shown that it is under review, but no one has replied to my online customer service, and no one has replied to the official email and X. It has been more than a week. For this kind of black money behavior, I sincerely hope you can help.

Hi Askgamblers team,

I have now waited several days for my withdrawal of roughly €350 (euro).

Once I submitted my withdrawal I needed to complete KYC4, and it was confirmed within a few minutes. I already had KYC,1,2,3 confirmed.

But my withdrawal was still missing and under review.
I contacted support who simply blocked me from using live support chat and gives me an automated answer to reach via email to [email protected].

I have reached multiple times without any explanation, help or answer. Only automated answer with same useless information.

I have tried to ask them for help, but shuffle have zero emotions towards their users, they do not care they holding money for us. They do not apologise for the inconvenience. They do not care at all.

I need a solution. And since shuffle refuses to help me or answer me I'm turning to Askgamblers for help.

There excuses of manual review is nothing but a lie when all my documents are confirmed already.
Please helpe have my withdrawal approved.

I have deposited 4LTC in my account and wanted to withdraw 1LTC; KYC done and account fully verified. My withdrawal of 1LTC is uner review for 10 days now (since March 7th) and when I go to chat to talk to live support I get an automated message saying so: "For assistance with your query, please email [email protected], and a member of our Sports Compliance Team will get back to you as soon as possible." I emailed them every day and there is no response. My withdrawal of 1LTC (roughly 55usd) is under review for 10 whole days now and no feedback from shuffle team and no responses either.
Very annoyed and very bad customer service; will definitely close my account if I get the withdrawal and don't recommend anyone to use their services.
The worst part is that I keep sending emails and going to chat and there is total ignorance from their side.
Furthermore every day I get this stupid automated emails from them, saying I have a 1USD bonus and when I reply to that email, still no response from them. They treat their clients like trash!! Offering a 1USD bonus while not paying me my money. Scam site! Stay away. Even if they pay it is not worth it after being treated like trash. Shame on them