Shuffle Casino

I made an account af shuffle a couple of weeks ago and have been playing a mix of slots and betting. In the last few days, I won a bit and did a few withdrawals with no problem. Then yesterday after I tried to withdraw 2500$ I got asked to verify ID, which is normal so I did. On the site it says verification completed but support says it has to be manually verified. Then after chatting with them a few times they disabled chat for me and redirected me to email. Wow... Email no responses. Now it's 24h already and completely ignored. I never did anything shady or wrong. Account name is < username removed >, please help.

I have been trying to speak with the live support, but no one is actually responding to me. They just use the AI-generated message saying “we are unable to assist you via Live Support, please email [email protected]” and I have already sent them numerous emails and launched new chats, but the response I am getting is just Ai generated same messages every time when I tried to reach out to them.

Basically, on February 4th 2026 4:13 PM i deposited 2000 USDT to my Shuffle account (username: Hollandgan) and I did a quick bet on Roulette, all I think is just go on a quick bet if i win I withdraw and pay my bills, if I lose I will just go away and find ways to pay my overdue debts and bills payment.

Fortunately, I did a quick bet, and I won. Then on February 4th, 2026, 4:16 P,M I quickly submitted my withdrawals, and I have not gotten my withdrawals until now. Back and forth after hours of waiting, I started to contact Live support on my Shuffle account, and no one responded. Just sending me Ai generated message as mentioned.

I tried sending an email to them. As I sent more and more emails, I only got 3 responses. First, they told me to get verified. I done it. Second, they told me to wait for the verification, and the compliance team is verifying. Third, they kind of threatened me in a way by saying, “ Please note that spamming may result in a delay in this process.” I was frustrated, anxious & terrified by that statement. Which is why I kept sending emails to Shuffle until now. I do not receive any updates from Shuffle.

Until now, I have yet to receive any responses from them, which makes me terrified.

I tried reaching out to them in every way, still no response.

First, I would like to say I have used Shuffle for over a year and have never had any issues.

I am fully verified, and I have deposited money and received withdrawals with no issues up until now.

It has been 38 days since I requested my withdrawal of $20,000 to my crypto wallet, and every day, they have told me it would be done tomorrow.

They had some issue on their end, but I think 37 days is a little long to still be waiting.

I have our entire chat conversation saved, where they have told me that it would be sent for the last 37days every day.

I would love to get this fixed so I can get back to using their platform, as overall I really like it, apart from this one time, everything else has gone smoothly.

I have attached screenshots from chat where, for the last 38 days, they have told me it would go out today

Thanks for any assistance

I would like to request your assistance regarding an issue with Shuffle.com Casino, which has been blocking my withdrawal since May 14, 2025.

My account is verified until step 3. I tried to chat with live support and responded with "For assistance with your query, please email [email protected], and a member of our Sports Compliance Team will get back to you as soon as possible." But until now, I have emailed, but there has been no reply.

I tried to message on X but did not receive a reply, and I have attached screenshots confirming this, yet my 3 withdrawals of 890.14 USD, 35.61 USD, and 14.84 USD remain pending without any explanation.

Hello, i come here for help, because I don't know what to do. Hoping u will help me to get out my money. I asked for withdraw on shuffle casino on 9 october and its still pending. I asked on chat and on mail(robotic answers, no help) and they told me that some department need to review my uploaded documents, manual review. Problem is my documents are already accepted on site, i will upload screenshots. So, this casino trying to delay me, i suppose they hope i will just leave.

I'm asking u, ask gamblers, to investigate this case and help me to get my money from this very shady casino.

Opened up my Shuffle account (L2 verified) and they were quick to accept my deposit.

Lost a couple times and after a few deposits later, I was able to come out with a win (I only play live blackjack, nothing else), applied for my first withdraw of 1200usdt, then 200usdt, then finally 1500 usdt in separate withdraw requests.

It's been 48hrs+, and I can't get onto anyone through their live chat as their AI bot tells me to email shuffle support and that no one's available to help me every time. No replies to my emails,

The withdrawals are to the same wallet address that sent it, except that the 1500 usdt one was sent to another address of mine

Someone help me please🥲