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Rizk Casino

Spielerbewertung 158 Bewertungen
Beschwerdebeantwortung 52 Beschwerden
2 Tage durchschn. 52 Beschwerden
Was uns gefällt
  • Flotte Auszahlungszeiten
  • Mobilfreundlich und nutzerfreundlich
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Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Rizk Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://rizk.com/de
Gründungsjahr
2016
Lizenzen
Malta Gaming Authority (MGA), Britische Glücksspielkommission, Schwedische Glücksspielkommission Spelinspektionen (SGA)
Partnerprogramm
Sprachen
Englisch, Finnisch, Deutsch, Norwegisch, Schwedisch
Typ
Instant Play, Mobile

Rizk ist eine mobilfreundliche und vollständig lizenzierte Online Spielothek, die Sie in ein Universum der Extraklasse einlädt. Der Gastgeber und Superheld, Captain Rizk, verspricht aufregende Gewinne und großzügige Boni mit dem einzigartigen „Wheel of Rizk“. Die intelligente und äußerst benutzerfreundliche Webseite sorgt für ein außergewöhnliches Online Gaming Erlebnis. Eine Vielzahl von Spielautomaten und anderen Spielen von Top-Softwareanbietern, wie NetEnt, Microgaming, Yggdrasil, Quickspin, Betsoft und Play'n GO, stehen den Spielern zur Verfügung. Rizk ist von Malta Gaming Authority sowie UK Gambling Commission lizenziert.

Eingeschränkte Länder

Rizk ist derzeit für Einwohner aus Australien, Belgien, Dänemark, Frankreich, Hongkong, Irland, Italien, Niederlande, Nigeria, Südafrika, den Vereinigten Staaten und den anderen Ländern nicht zugänglich, daher können Spieler keine Konten eröffnen und somit auch in der Rizk Spielothek nicht spielen. 

Online Spielautomaten

Ein wahres Slot-Paradies erwartet Sie im Rizk: Hochwertige Spielautomaten von führenden Software-Anbietern sorgen für ein unvergessliches Spielerlebnis. Zu den NetEnt-Favoriten gehören Spiele wie Starburst Slot, Asgardians Stones SlotEggOMatic Slot und der progressive Mega Fortune Slot. Bei Rizk gibt es auch eine große Auswahl an Microgaming-Spielen wie Immortale Romance Slot, Thunderstruck II und Mega Moolah Slot. Weitere beliebte Slots sind Northern Sky Slot und Legacy of Egypt Slot.

Mobile Spielothek

Die voll optimierte Plattfom kann über mobile Endgeräte, wie Handy oder Tablet, erreicht werden und Spieler können im mobilen Rizk ihre Lieblingsspiele spielen, wie Online Slots. Sie müssen lediglich die Website der Spielhalle auf ihrem mobilen Browser öffnen, um loszulegen.

Kundendienst

Den Spielern stehen im Rizk freundliche Supportagenten 24/7 zur Verfügung. Sie können den Kundenservice einfach und schnell über den Live-Chat oder per E-Mail erreichen.

Sicherheit und Fairness

Bei Rizk hat Sicherheit höchste Priorität, daher werden SSL-Datenverschlüsselungsalgorithmen verwendet, damit sensible private Spielerdaten sicher aufbewahrt werden. Alle Spiele sind von iTech Labs geprüft und als fair eingestuft.

Bewertung und Testbericht: Rizk

Modernes, innovatives und nutzerfreundliches Design ist, auf den ersten Blick, ein wahrer Eyecatcher für Mitglieder der Rizk Spielothek. Online Spielautomaten von Top-Anbietern sind auch nach Anbieter kategorisiert, sodass das die Suche nach dem beliebten Slot schnell und einfach ist. Schnelle und gebührenfreie Auszahlungen per E-Wallet und Zahlungskarte sind vom Vorteil. Pluspunkte gibt es für interessante und lukrative Aktionen, die mit den besten Online Spielautomaten von Top-Anbietern verbunden sind. 

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Rizk Casino hinterlassen haben.

Alle Beschwerden anzeigen
Rizk Casino - Deliberately delayed payment

Dear Askgamblers

On the night of August 31, 2024 I was playing a live roulette table called Roulette Azure. After the ball landed on number 13 ( black ) two times in a row game did not pay out my winnings but instead they cleared my entire balance down to €0. ( please see the photo attached ) I immediately tried to contact customer support only to find out they could not be reached each time I tried. ( please see photo attached ) within two minutes their entire site was down with a technical error 502 bad gateway ( please see the photo attached) I tried to log in back to my account multiple times without any luck. The following day I contacted customer support and they reassured me this would be resolved within few hours. I also sent them emails explaining exactly what has happened and I attached the photos I took during the glitch.

Currently I have 21 email exchanges between customer service and myself and they are still to this day refusing to pay out my winnings. I was told all they had to wait for a response from the game provider and on September 3rd they confirmed the game provider responded (please see the photo attached) to their request reconfirming my straight up bet on number 13 black was €10.50 meaning I should have been paid €378 ( €10.50 x 36 ) both times the ball landed on number 13, €756 in total.

The game provider confirmed this on September 3rd and they still have not paid out my winnings.

All they are doing is emailing me multiple lies and deliberately delaying paying out my money. This is the worst gambling experience of my entire life since I started playing online. I have deposited multiple thousands into their casino prior to this, and it is an absolute disgrace they get to treat me this way.

Kind regards

staus Gelöst
€288
Rizk Casino - Casino void my winnings due to not being eligible

I have been Rizk player over 5 year and I'm level status 73. I have been playing there various promotion and bonuses always. No problem on that. They send 18.02.2022 email about 100k roulette promotion https://rizk.com/fi/casino/eksklusiivinen/100k-roulette/17440. I study the promotion, opt in , I get message I'm in the promotion (picture reference A).

Then I contact chat and verify the betting rules, normal chat did not know about this, so they forward this question to corresponding promotional team. They get to me back via email, and confirm the betting rules (picture reference B).

I deposit 1350e and get also deposit bonus to betting (picture reference A, you can see the bonus money in my account) so at this time promos and bonus works fine.

I started to play this live casino tournament at rizk roulette table, I play several hours with out any winning and lose lot of money, then by miracle I hit 6 straight numbers in row right. I was excited about the 7000e winning. (Picture reference C)

So I contacted straight away to customer support to confirm this winning to me and can I continue playing and win more. I send several messages on 18, 19 and 20.2.2022. Finally on Sunday evening, the just send me message that I'm not eligible to any bonus or promotional at Rizk and say they are very sorry. (picture reference D)

Rizk decide to give me bonus ban, AFTER they see I hit miracle winning on they promotion. I like to highlight, that everything in bonus and promotion works just fine, before this miracle hit.

Also, they have never sent me information that I'm not eligible to take part to promotion or bonus, on the contrary, they call me, send sms, send emails about promotion and bonuses.

staus Gelöst
€7000
Rizk Casino - No response regarding my verification

I play a few years in this casino. I have never experienced any problems. I always use the same methods of deposits over 4500$ deposits but a few days I have decided to play machine and I was lucky that night the machine pay me. So I try to make a withdraws. I was then contacted by Support to provide some standard verification procedures which turned out to be a nightmare for me. they requested that I upload the following. - Proof of ID – This can be a copy of your Passport, Driving License or countries ID Card. The image must clearly show your face

- Proof of address – Please provide a recent utility bill (electricity, gas, water or phone), government letter or a bank statement. This must be dated within the last 6 months and clearly show your first name, surname and current address

- Proof of payment: Bank Statement – Please provide a screenshot / print screen of your most recent online bank statement. This must clearly display your full name, bank account number, banks logo and url of the webpage. It’s recommended to use a desktop browser rather than mobile to capture this. I have provided all the necessary documentation including my ID, a credit card bill, and my bank statement which is a proof of payment. I was then requested to provide the following for a second time which I gladly provided: - A valid copy of your ID, front and back (e.g. National ID Card, Passport or Driving License).

I have tried to contact support live to speak to an agent but they never show up and let me alone with the robot multiple times and get told they don't know why and they are looking into and have no answers or timeframe. They told me to send in my verifications which I have done but they have still not acknowledged this. They won't advise me what's happening and have no answers. I am concerned looking at others complaints same issues and go round and round in circles with no payment. Please help me to get my withdrawals They are mucking me and clearly once I tried to withdraw funds. Cordialement

staus Gelöst
$4795

Beschwerde-Statistik

Gelöst 43
Durchschn. Betrag $ 1,278
Durchschn. Dauer 7 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
5.5/10 158 Bewertungen

Top-Bewertungen unserer Spieler

Inaktiver Benutzer
5/10

Nice selection of games, however they do seem to miss the latest games off all providers?
Overview is very good and withdrawals are done quick.
Also 24/7 livechat is a plus!

The weel of Rizk!
I managed to get up to level 20 or so and had around 25 spins on the damn wheel including 5 super spins, where you have less than 20% change to sollely hot the 5 regular free spins) on the avergae spin The wheel has around 25-30% change to give just 5 free spins, about 20% change for double the bar wager for an hour and around 50% change for jackpot/super spins/mega spins/a bucket of regular spins. In all of those spins I got the double wager twice (worth 0,00) and all other spins I sollely got the 5 regular free spins on every spin!!!

This just isn't right and when you state that in live chat you get aomeone that doesn't understand basic math....

Anyway very dissapointed by this wheel, that made me the most "unlucky" person ever I guess since the change of this happening even if it was 50/50 (and the odds are even better) is one in over 3,1 BILLION to happen or better said the change of getting this done is 0,00000000029% chance of happening. (Winning the lotto 10 times!!! Has a better chance!)

Hi JOEBANJO88, Thank you kindly for your review. We are happy to hear you like the selection of game and the overview of the site. Our payments team indeed work as fast as they can to have all withdrawals paid out as soon as possible. In case there are new games from providers we do not yet have, they can always be requested via our customer support team. They will of course send your request through to the casino team who will try to have these games added to our site. And as you state, the live chat is available 24/7 so we are always reachable. The Wheel of Rizk is the subject of your disliking Rizk casino, and I hope I may explain this Wheel of Rizk to you. About the Wheel of Rizk I can explain that there is always the element of luck which plays a part. But in general, the higher your stakes per bet, the better chance you have on winning better prizes on our Wheel of Rizk. Everybody also has the chance to win one of the jackpots on the Wheel of Rizk and can run up to 2000 euro. Regarding Wheel of Rizk we should also remember that all the prizes are wager free. Kind regards, Team Rizk

user avatar

Very good selection of slot games, progressive jackpots, some novomatics there also. All your favourite games - you will probably find in there. Regulated on Malta jurisdiction (if you believe this would do you any good)

Bonuses are not what they used to be. Very sadly, this is yet another example of commercially boosted product that uses manipulative techniques to lure people to sign up and deposit with them. It feels to me this site has been created of an almost urgent need, just for the sake of inventing "something new".

And I do mean the wheel of Risk. And I will get to that. So like any other out there, I too signed up and deposited 50 pounds, they gave me 150 in total to play with. I had my fun with some slots, up and downs until i sat on the roulette. Playing with their money e.g. bonus funds they give you comes with terms. Your max bet shall not exceed 5 pounds. That itself is very damaging when playing roulette as it restricts your ability to play and basically gives a really big house edge. Minimum bet is one pound, and you have five pound limit per spin. EG you can cover 5 out of 37 sectors or if you are playing colours you cannot double after a loss. Same with blackjack. Casino claims this is to prevent bonus abusers. However upon payout they can easily detect these bonus abusers while reviewing the gameplay and stop them. To me this is yet another excuse to limit your table games, while their house edge jumps dramatically.

The wheel of Risk. I don't even know why they bother to say it is wager free. Basically you gain a level for the money you wager. I believe you gain a level every 250 pounds for the first few levels (with 150 I only got to level 3). The rewards to spin the wheel are indeed wager free - however the free spins you are getting are worth 10p each. For the gain of my 2 levels I received 5 spins and 5 spins. 10 spins total worth 1 pound. the payout was 0.27p. Even if you manage to win 5-10 pounds - they have minimum withdraw and fees.So you can't either withdraw. So I lost 150 (true, 100 is bonus but money is still money) and I was rewarded with 10 spins each worth 10p where my bets were 1 pound. For a payout of 27p. It just doesn't make sense to have it. you always have the option to hit super spins or jackpot, but it is highly unlikely for that event to occur. You might have better odds of playing the lottery.

Also, be aware when you deposit you will pay a 2.5 % fee for processing. on 100 pounds this is 2.5 pounds.

Hi MAXIMQUAYE, Thank you very much for your review. We always appreciate given feedback. I am sorry to hear you see us as a ‘commercially boosted’ casino which tries to manipulate our players to make a deposit. I can guarantee you that this is not the case. Rizk is set up by players who wanted something new in the gaming world. Then the Wheel of Rizk was invented. But in no way this was rushed for the sake of coming with something new. There are of course bonus conditions on the received deposit bonus. This is what every casino has on their deposit bonuses. In all fairness, we think we have quite nice bonus conditions if you compare these with other casinos. With us, the wagering is only on the received bonus amount and not on the deposit as well. This is the only bonus which does have a wagering, aside bonus money itself. There is indeed a maximum of 5 pounds or its equivalent which you can place as highest stake. The purpose of this is to have players enjoy more time on our site with the received bonus and feel they actually gotten some worth of their deposit and bonus. You mention that we do this to avoid bonus abusers and we should be able to detect this when we check the withdrawals, but this would take such a long time to check all the gameplay that there will be a severe delay in paying out these withdrawals. And we try to have each withdrawal paid out within a couple of hours. The reason why we say that the winnings on our Wheel of Rizk are wager free is because they actually are wager free. There is indeed a minimum withdrawal of 20 EUR and for certain payment methods there are fees when placing a withdrawal, but there are many players who won nice prizes with these spins and were instantly able to withdraw these winnings from the account. When you open an account with us and you use the free spin on the Wheel of Rizk, there is a prize for 25 euro or its equivalent and this is able to be withdrawn. This is even before you place your first deposit. Many other casinos offer a sign up bonus, but they almost always have some sort of conditions attached to it preventing you from withdrawing this. The power bar goes up by the amount of rounds you play and not the amount in deposits you make. The amount in stake you place does also have its influence on the speed of this power bar. You state you went to level 3 with the 50 euro deposit and received 100 euro in bonus money which goes against your calculation of ‘250 per level’. Placing higher bets per round gives you a better chance to win better prizes. The free spins are indeed valued on 0.10 euro per spin, but there are also Super Spins (valued 1.00 euro) and Mega Spins (valued 3.00 euro) to be won, not to mention wager free money prizes and jackpots. These are also won regularly on our site. Since our launch last year the 500 EUR jackpot has been won 357 times, the 1000 EUR one 127 times and the 2000 EUR one 46 times. You say you went up 2 levels and have gotten 2x5 spins for this. There should also be an Extra Wheel which can give you nice prizes. Unfortunately, you did not mention what you won with this Extra Wheel. Instead of seeing this as only having a value of 1.00 euro in total, you can also see this as 10 extra chances to win an exponential amount. Kind regards, Team Rizk

user avatar

This casino is by far one of my favourite, live help is always willing to go above and beyond to make you happy, and the level bonuses are fun. For me withdrawals have usually been quite fast when depositing into a wallet, and they have all my favourite games!

Some of the games do glitch and close randomly but generally you don't lose any money due to it.

Hi BROKENANGEL7, Thank you very much for your nice review. It is great to hear we have the games you like on our site and you appreciate our Customer Service. We always do our best to go above and beyond to help our players as good as we can. It is indeed so that for online wallets the withdrawals are the fastest as they immediately arrive when we pay out the withdrawal. Faster than that is not possible. We also understand you experience some glitches in the games and these sometimes close randomly. This is a strange situation as we are not aware of this situation happening with the games closing randomly. We can advise you to delete the cookies and cache from the browser and restart the browser again. This might help to solve this issue, but in case this happens again, please do not hesitate to contact us about this so we can have this investigated straight away. Kind regards, Team Rizk

user avatar
Inaktiver Benutzer
10/10

Massive selection of slots, great customer support, very nice casino layout, good bonuses, wheel of rizk, extremely fast withdrawals always paid at 5pm day after withdrawal.

This casino is by far my fav casino. Everything about it from the slots to support is amazing. Only ever had 1 bad experience which was a withdrawal they asked for bank statements ect but I was paid. When I logged back in there was a wager free cash bonus as compensation for the issue.

This is a all round great casino with crazy fast withdrawals and by far the best feature is the Lock Withdrawal feature! No other casino I've played at has this feature and it has saved me from losing my withdrawals countless times.

Best online casino out there by far.

Sometimes slots can be a little laggy but 98% of the time they are fine.

Hi LEETAGZZIE, Thank you kindly for your great review. It’s great to hear you are so enthusiastic about our site. We always strive to give the best to our players in every form possible. Hence the high quality of our Customer Support, the fast withdrawals, our Wheel of Rizk, the new Rizk Race and our other promotions we send out to our players. As we understand from your review, there was an issue you had with verifying the account and the documents which were requested. We are not able to see your account, but we can say that this verification process is obligated to us to have on the accounts. This is part of the license we have. We understand the inconvenience in this but we have to do these verification processes on each account as otherwise we are not able to offer our games to our players. It’s great you appreciate the lock for the withdrawals we have on our site. If this has saved your withdrawals many times, it shows that it works. This is why we have implemented this on our site. We care for our players and responsible gaming. We are sorry to hear that the games might be a bit lagging for you at times. In the past we had some issues with these, but we are glad to say that all games are working well for many months now. Should you still have any issues with games, we advise you to contact our live chat support who can assist you with any question you may have. Thank you again for your great review and we wish you a very nice day. Kind regards, Team Rizk

user avatar

One of my favorite casinos. Favorite games. Extremely fast withdrawals and don't let me get started with that withdrawal lock feature....can I get a what what!!!! So awesome. Leveling up is great too and they have a race tournament every week.

I hate that many of the games are not available to me. I would love to play some of them as they look cool but they are restricted to Canadians. Also they took away the chat feature for support on mobile.....that is a no no....they are going to lose players by doing that. Choices of games to play free spins on are really awful....only 2 and they both suck!!!!

Hi CARA, Great to hear your feedback, and also to you our apologies for the late reply on your review. We are happy to read that you like so many things about our casino. Of course you can get a ‘What What’  As many as you wish.  Oh, and you mentioned the weekly Rizk Races. I am happy to inform you that nowadays we have them daily and quite a few of them. I am probably not allowed to post any promotional links here, but I am sure you will find them.  Indeed as a Canadian player, there are some games (NetEnt) which are not available for you. This has to do with the game providers and them not having a license to operate on certain markets, of which Canada is one. But we are looking into having more game providers to be added to our list of game providers, so with this we can say that there will be more games becoming available in the future. A set date we don’t have as it always takes a bit of time to have new games and game providers added to our site. But we can say, ‘Keep your hopes up’ as this will happen for sure. We are also happy to say that at this moment, the mobile chat is available for all markets we operate on, so also for you it is possible to go on the chat on a mobile device. Thank you also for your view on the game availability on the games for the free spins. We will for sure sent this through to the related department and hopefully they will be able to add other games as well to be played with the free spins. Thank you again and we wish you a great day. Kind regards, Team Rizk

user avatar

Nothing anymore, use to approve of this casino because of fast withdrawals.

Received an email stating that my account would be closed as they were closing all accounts in Australia. I have been playing at rizk for over a year and levelled up 100s of times, loyal through and through. I asked if there would be any compensation for their loyal customers and received a strong no from online support. So after literally thousands of dollars of deposits over a year or more, I will be kicked to the curb and my account closed. Disgusting

Hi PONG, Many thanks for your feedback on Rizk casino, and our apologies for the late reply on your feedback. We fully understand it’s sad that we no longer operate on the Australian market. We have made a decision to focus on our core markets instead. We really appreciate your loyalty over your time playing with us and after each level of those over 100 levels you mentioned, you received a new Wheel of Rizk (Extra Wheels and even Super Wheels), as a sign of your loyalty. Unfortunately we were unable to give out any so called goodbye bonuses. However, we are sure that House of Jack will treat you very well. Finally, we would like to apologise for the inconvenience of you no longer being able to play at Rizk. Thank you again and we wish you a great day. Kind regards, Team Rizk

user avatar

So I've been playing online for 4-5 years and I've never come across a casino with not only a great choice of slots, but the support crew are the best! Quick response, and I've *never* experienced any form of aggression - and I've been in many different states of mind (I'm schizo, and also occasionally do drugs).

Great Casino!

There could be more providers in my opinion, even though the more there is to chose from, the less you win(?)

Hi SPACEDAD, First of all, thank you for your kind review on Rizk casino, and our apologies for our late response to your message. We are very happy to read your positive feedback. This is a crown to all the good work we try to deliver to our players each and every day. We are looking into adding more game providers to our list of providers, but when this exactly will be, we dare not say. More often this is a long process but we always strive to have more games and more game providers so to accommodate every player and their favorite games. I can only ask you to regularly check the game provider list to see if new providers have been added. Thank you again and we wish you a great day. Kind regards, Team Rizk

user avatar

Nothing positive with this site. They scam you for your winnings and deny helping you at support. They say they want to help you but they dont do it.
Find anohter casino everyone...
Regards Martin

Support suck and dont help you. I placed bet on live roulette table for category "zero". Right before ball stops I get an pop up, "table not available" but the table is still live behind the pop up. The ball enters 32, my bet says 480 nok. And guess what, I get my bet back and not the winnings. Support say they cant help me cause what their "server say" is the end.

I advice every gambler to go away from rizk and find another casino to play live tables at.
Regards Martin

Hi Martin Thank you for your feedback, and apologies for the late reply. We are sorry to hear you don’t find anything positive on our site. We of course do our best to provide excellent customer support, and we are available 24/7, but we understand you did not experience our support this way. Unfortunately we were not able to find your account and chats regarding this situation, so we were not able to check this situation for you, which we of course would like to do. We wish you a great day Kind regards Team Rizk

user avatar

the graphics are very nice, and also the site is very fast and responsive on mobile Phone. Also many games available to play.

The casino looks nice but when it comes down to it its a very very bad place to be playing online. The support staff is very unwilling to help. Yes they do have a chat but the people in the chat are only able to exchange spins, they have no real authority and can not help with anything else like verify documents, change details or give out extra information concerning withdrawals and payout process.

I deposited and withdraw more than 10.000 euro in 1 month. ending up negative 2000 so the casino kinda won on me that month, at the end of the month I made a withdrawel (27th) something went wrong and I didn't receive the funds some days later. When contacting the help desk they were unwilling to help and actually decided to belitle me and talk down on me. After some emails the advice was to contact the payments provider. They responded that they never talk about cases with end user.. (so very very bad advice to contact them) and I send in the end another 5 emails and a few hours on the chat they finally investigated the problem 7 days later and found out something went wrong with the payments provider.

I got something that looked like an apology but nothing more than a 'sorry for your trouble'. In the end I got 10 euro and 25 spins (worth 10 cents per spins so 2,50 euro) as compensation. I mean common 12.50 euro on 2,000 you made on me and over 10.000 euro in deposits...

PS the bonus system 'the wheel' is a joke. I play slots 1.25 or 1.50 euro per spin and I leveld up to level 89. never had more than 5 euro or 3 megaspins on this (worth 3 euro total) so maybe like 0,01% cashback on your play. Really really crazy low its not even funny anymore.

I wouldn't recommend the site at all

Hi DEKEEG, Thank you for your review, we always appreciate the feedback. We are glad to see that your experience on the mobile platform was a good one. We have made sure we have enough support for this mobile platform and this shows in the games working well for mobile usage. And of course we try to have as many great games as possible available for the mobile devices. From your feedback we understand that you did not have had a good experience with our support team. We are sorry to hear this as we always try to give the best support possible. But there are indeed limitations to the access and authority the agents have. For certain situations they need to contact other departments and this sometimes takes a bit of time. When we took a look at the account, we saw that on Life Time (5 months) there was little over 8000 euro deposited and little over 6000 euro withdrawn. We see the life time RTP is 99.12% and the bonus ratio little over 25%. This does not seem to be bad statistics at all. The situation with the withdrawal was indeed inconvenient, but also just 1 day longer than the official processing time. Once we pay it out, the next day the bank will start processing this transaction which is then transaction day number 1. It may take up to 5 bank working days which does not include weekend days. Most times this is much quicker and is in the bank accounts of the players in about 2 or 3 days, but still can take these amount of 5 days. However, as per your reply in the mail, you received this amount after 6 working days instead of 5. For this we of course do apologise, but as said this had to do with Trustly and a delay from their end. Unfortunately more players experienced some delays in their withdrawals, but this situation is now fully solved. We have gone through the chats and the mails and we can see that the support has tried their best to be friendly and cooperative, but for some requests you had, the support does not have the access to the systems or this information was not optional for the time of the request. We can also see that for this inconvenient situation you have gotten on 3 different occasions a goodwill. In the total amount of, 15 Euro free money, 75 free spins + 10 Super Spins (all wagerfree), a Double Speed chip and also a Cash back chip. Kind regards, Team Rizk

user avatar

Opportunity to build up extra bonuses when it's actually possible.

Where do I begin! I've just been completely belittled by live chat and spoken to like an absolute child. Screen shot the whole thing before the chat op closed the chat on me! Disgusting behaviour and I'm glad I've closed my account. Very VERY unprofessional and if I didn't rate this site before, I certainly don't now!!! Stay away

Hi FAYNAR, Thank you very much for your review. At our casino it is indeed possible to save the free spins or other bonuses for a later date. You can collect a bunch of spins and be able to use them in one go. However, there is an expire date on these spins, but when receiving new free spins when leveling up, these expire dates move up to a later date. The expire date always shows on the bottom of the respective chip. You can even exchange the free spins for Super Spins or Mega Spins, which have a higher value. The exchange is 10 free spins (worth 10 pence each) for 1 Super Spin (worth 1 pound each) and 30 free spins for 1 mega Spin (worth 3 pounds each) I went through the chat you had with my colleague and there must be a misunderstanding in this situation. As I see in the chat, my colleague was merely try to explain something to you without trying to be rude or belittling to you. As per your reply in the chat, you were not happy with his reply and my colleague did apologise to you for this. But for sure I can see the well-intended response from my colleague, but sometimes with typing, a message can come across different than was meant when sending this reply. Kind regards, Rizk Team

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Verrückt: Gonzo’s Quest Megaways zahlt bei 20er Bet über 10.000X aus!
Jackpot Verrückt: Gonzo’s Quest Megaways zahlt bei 20er Bet über 10.000X aus!

Dass Megaways wie Gonzo's Quest Megaways von Red Tiger Gaming exorbitant auszahlen können, wird sicher niemand bestreiten. Wenn ein Megaways aber tatsächlich mal mit 10.000X oder mehr trifft, ist das schon eine Seltenheit, deren Wahrscheinlichkeit einem Lotto 6er ähnelt. Genau dieses Glück hat eine finnische Spielerin. Die spielte den Megaways mit Entdecker Gonzo und kassierte mehr als 10000x!230.610€ gehen als Gewinn nach Finnland!Um genau zu sein, sorgte die finnische Spielerin aus Jyväskylä für den massiven Gewinn von 230.610 €. Und zwar im Rizk Casino. Die Spielerin konnte in der Vergangenheit bereits den Red Tiger Slot ordentlich kassieren. Denn bereits vor diesem sechsstelligen Gewinn holte sich diese 70.000 € aus dem Gonzo's Quest Megaways. Und das erklärt jetzt wohl auch, wieso die mit 20er Bets einen Megaways füttern konnte. Das sind ja jetzt keine Einsätze eines Durchschnittsspielers mehr. Diesmal will sie das Geld aber nicht in weitere Spielsessions investieren, sondern damit quer um die Welt reisen. Zum Beispiel in die USA oder auf die Malediven, sobald das wieder einfacher möglich sein wird.Nachdem sie diesen exorbitanten Gewinn eingestrichen hatte, nahm die sich erst mal einen Tag frei und erzählte niemand in ihrer Familie von dem Gewinn. Mittlerweile hat sie den Gewinn tatsächlich realisiert und freut sich wahnsinnig. Wir wünschen der glücklichen Gewinnerin eine gute Reise bei ihrer Weltreise. Und wer Lust hat, es der glücklichen Frau nachzumachen, der sollte mal selbst den Megaways mit seinen 117649 Gewinnlinien im Rizk Casino zocken. Vielleicht haben ja auch Sie das Glück und kassieren den Hauptpreis. Der hätte übrigens bei einer 20er Bet bei exorbitanten 21.000X gelegen. Und das wären bei der 20er Bet stolze 420.000€ gewesen!

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