Retro Bet Casino

Ich habe dem Casino am 05.08. geschrieben, dass ich mich für immer sperren will. Leider war es dem Retrobet Casino egal, also habe ich Anfang September wieder 1300 Euro dort verloren. Ich finde es ist eine bodenlose Frechheit, wie hier der Spielerschutz mit Füßen getreten wird. Sie haben mir auf meine email folgendes geschrieben:

„ Your decision to stop playing with us has really upset me, to be honest! May I please know the reason behind your desire to say goodbye to our gaming project? 😔
“

Das Konto blieb allerdings offen.

Selbstsperre ignoriert

Poor follow up of responsible gambling

Late of February 2nd, after playing and losing, I sent an email via the customer service page asking for a daily deposit limit to regulate my gambling. The reason for this was that the live chat wouldn’t set limits. I didn’t receive any response until 8:18 PM the following day, with a message saying that my request had been forwarded to the relevant department, see attached image. This resulted in me losing nearly 500 euros that evening…

Withdrawal is being delayed

€500

Hello,

I uploaded necessary documents for verification, made a crypto deposit to JPY currency, then won 5430 JPY and requested for withdrawal.

Some time later I asked in the support chat when I could expect for withdrawal result and instead of the answer I was asked to explain why I had chosen JPY currency. I answered that JPY is most similar to our RUB among all currencies offered in that casino. They replied that my withdrawal was in progress.

Then I inquired why I was asked about JPY currency choice (because I think we are free to choose any of the offered currencies). And again didn't receive an answer but immediately demanded an additional verification photo. So I uploaded it.

Then they also asked for my Trust Wallet personal details screenshot but Trust Wallet does not contain such details. I told them several times about it and only then they answer just «I understand» and again that were just words.

And then they demanded additional verification screenshots again and again. I uploaded 11 photos overall and there were still eternal delays in my withdrawal.

Then I told them that I would write low rated reviews and complaints on Askgamblers and other sites and sometime later they blocked my account. The reason is unknown, they just say that it was an administration decision.

Also my accounts in other casinos of Hollycorn N.V. and Dama N.V. were blocked.

It's my full right to warn them about Askgamblers complaint because there were so many delays from them. Also I added that I really don't want to write such complaints because their casino leaves a good impression. And I always talked to them politely. And what about them? They didn't answer some simple questions and were uninterested overall.

Now it's 2 or 3 days since my account was blocked and I was told that my withdrawal will be completed but I'm not sure that they will do it soon. So I'd like to ask for my withdrawal acceleration.

￥5430

Beschwerde-Statistik

Gelöst 4

Durchschn. Betrag $ 139

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

9.6/10 ● 123 Bewertungen

Top-Bewertungen unserer Spieler

GangstaFrodo

10/10

Great support, always responsive, they also credit the bonuses often. Many and fast payment methods for deposits and withdrawals. Also, they have a lot of possible games to play

There is nothing much to dislike, I will probably also nominate this for the best new casino. Looking forward to playing here.. As mentioned, a really good casino

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Jackmashau

10/10

I'm excited about the diverse range of games available on the platform. Not only are there plenty of established favorites, but new games are being added regularly, keeping the experience fresh and exciting. I highly recommend exploring the platform's offerings and taking advantage of the seamless cryptocurrency transactions

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FunLettuce

9/10

RetroBet is the ultimate 80s-themed casino! The vibe is incredible, and the bonuses are absolutely thrilling. The Friday Reload with up to 150 FS is great, and I love the Lucky Spin promo that adds random surprises to my deposits. The VIP perks are excellent, and I appreciate the fast payouts. My only small critique is that the wagering requirements could be clearer, but other than that, RetroBet is a top-tier casino!

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gpac2024

1/10

Where to begin.... It is a fact that every gaming license has their own rules regarding setting the rtp algorithm. No matter how many times this casino says they are licensed is irrelevant. I was playing 777 Supercharged by Octoplay on March 17th. I got 10 free spins. Free spin 1 yielded 128$ CAD. Then, suddenly, before I could get my additional 9 free spins, a St Patricks deposit bonus ad pops up and blocks the game. There was no x to close the pop up. I had to hit the back button. When I came back to Supercharged, not only was the 128$ not added, the free spins were gone. I immediately notified chat and support. They response was "maybe you got caught up in the excitement and thought you had free spins but didnt". They were useless. As was Octoplay. I then got a response saying, "Well, as we could see, you have more withdrawals than deposits, so you should be happy".
The only way we will stop these corrupt casinos is by not playing at them. The VIP person, Betsy, was absolutely useless. She claimed I got many bonuses when in actual fact I got two. A 60$ and a 40$. The other bonuses were useless level bonuses. This casino is very, very bad. Spend your money elsewhere, not at Hollycorn run casinos. Ask Gamblers did not want to help with the complaint regarding the robbed bonus even after I sent them more than 6 email proofs on the subject matter. Do not beleive these good reviews. I learned the hard way.

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Kkiloda

10/10

The layout is clean and all the games are very easy to find. I haven't had any crashing issues and everything loads very quickly. What I really like is how many game options there are here, from slots to blackjack and even baccarat. The rewards system is also great and I've won some nice bonuses. This is now my favorite casino when I want to play!

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Den18

10/10

This was my first time trying to fund my account using cryptocurrency and it was so easy. I funded my account using bitcoins and the process was quick and easy. What impressed me the most was that the withdrawal was even faster - less than an hour! This is now my primary method and I can't help but recommend the games that are here and that are popping up.

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seaman751

10/10

I registered here mainly because they accept Ethereum, and I'm very glad I did. Transactions are very fast and they don't charge ridiculous fees like some other sites. Also, their VIP program really rewards you. I've been playing here for a few months now, and last week they gave me 20 free spins just for being active. No deposit is required. That's the kind of loyalty I appreciate.

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timbless

10/10

I’ve been playing here for a while, and the variety of games is what keeps me coming back. The slots are fun, and some of them have great payouts. I also like to mix it up with some card games, and the live dealer blackjack is a great experience. Never had a problem with deposits or withdrawals either, which is a plus.

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