Retro Bet Casino

Retro Bet Casino - Selbstsperre ignoriert

Ich habe dem Casino am 05.08. geschrieben, dass ich mich für immer sperren will. Leider war es dem Retrobet Casino egal, also habe ich Anfang September wieder 1300 Euro dort verloren. Ich finde es ist eine bodenlose Frechheit, wie hier der Spielerschutz mit Füßen getreten wird. Sie haben mir auf meine email folgendes geschrieben:

„ Your decision to stop playing with us has really upset me, to be honest! May I please know the reason behind your desire to say goodbye to our gaming project? 😔
“

Das Konto blieb allerdings offen.

Retro Bet Casino - Poor follow up of responsible gambling

Late of February 2nd, after playing and losing, I sent an email via the customer service page asking for a daily deposit limit to regulate my gambling. The reason for this was that the live chat wouldn’t set limits. I didn’t receive any response until 8:18 PM the following day, with a message saying that my request had been forwarded to the relevant department, see attached image. This resulted in me losing nearly 500 euros that evening…

Retro Bet Casino - Withdrawal is being delayed

€500

Hello,

I uploaded necessary documents for verification, made a crypto deposit to JPY currency, then won 5430 JPY and requested for withdrawal.

Some time later I asked in the support chat when I could expect for withdrawal result and instead of the answer I was asked to explain why I had chosen JPY currency. I answered that JPY is most similar to our RUB among all currencies offered in that casino. They replied that my withdrawal was in progress.

Then I inquired why I was asked about JPY currency choice (because I think we are free to choose any of the offered currencies). And again didn't receive an answer but immediately demanded an additional verification photo. So I uploaded it.

Then they also asked for my Trust Wallet personal details screenshot but Trust Wallet does not contain such details. I told them several times about it and only then they answer just «I understand» and again that were just words.

And then they demanded additional verification screenshots again and again. I uploaded 11 photos overall and there were still eternal delays in my withdrawal.

Then I told them that I would write low rated reviews and complaints on Askgamblers and other sites and sometime later they blocked my account. The reason is unknown, they just say that it was an administration decision.

Also my accounts in other casinos of Hollycorn N.V. and Dama N.V. were blocked.

It's my full right to warn them about Askgamblers complaint because there were so many delays from them. Also I added that I really don't want to write such complaints because their casino leaves a good impression. And I always talked to them politely. And what about them? They didn't answer some simple questions and were uninterested overall.

Now it's 2 or 3 days since my account was blocked and I was told that my withdrawal will be completed but I'm not sure that they will do it soon. So I'd like to ask for my withdrawal acceleration.

￥5430

Beschwerde-Statistik

Gelöst 4

Durchschn. Betrag $ 139

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 1 Tag

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Top-Bewertungen unserer Spieler

gpac2024

1/10

Where to begin.... It is a fact that every gaming license has their own rules regarding setting the rtp algorithm. No matter how many times this casino says they are licensed is irrelevant. I was playing 777 Supercharged by Octoplay on March 17th. I got 10 free spins. Free spin 1 yielded 128$ CAD. Then, suddenly, before I could get my additional 9 free spins, a St Patricks deposit bonus ad pops up and blocks the game. There was no x to close the pop up. I had to hit the back button. When I came back to Supercharged, not only was the 128$ not added, the free spins were gone. I immediately notified chat and support. They response was "maybe you got caught up in the excitement and thought you had free spins but didnt". They were useless. As was Octoplay. I then got a response saying, "Well, as we could see, you have more withdrawals than deposits, so you should be happy".
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Kkiloda

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Den18

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This was my first time trying to fund my account using cryptocurrency and it was so easy. I funded my account using bitcoins and the process was quick and easy. What impressed me the most was that the withdrawal was even faster - less than an hour! This is now my primary method and I can't help but recommend the games that are here and that are popping up.

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timbless

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I’ve been playing here for a while, and the variety of games is what keeps me coming back. The slots are fun, and some of them have great payouts. I also like to mix it up with some card games, and the live dealer blackjack is a great experience. Never had a problem with deposits or withdrawals either, which is a plus.

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Turned a small deposit into a big win using their welcome package. The wagering requirements were fair, and I managed to clear them while hitting some nice wins. It's amazing how far you can stretch your play with smart bonus hunting!

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Kinalli

10/10

I’m thoroughly impressed by RetroBet! The welcome bonus and 500 free spins set a great tone, and the Retro Box promos keep me coming back for more. The Retro City Quest loyalty program is excellent, offering huge rewards for consistent play.

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10/10

Live dealer games here make me feel like I’m back in Vegas! The lighting, the setup, the dealers—everything is so well done. I’ve played blackjack and roulette so far, and both were amazing. It’s way more exciting than standard casino games, and the live chat makes it even more interactive. Definitely my new favorite way to play!

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Ylai

10/10

RetroBet’s €15,000 Welcome Package + 500 free spins is already impressive, but their Retro Box promo makes things even better! I love the Retro Spin feature, which can randomly reward up to €10,000. The only thing I’d tweak? VIP club access requires a €2,500 deposit, which is a bit high, but the perks make it worth it!

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