Retro Bet Casino

Retro Bet Casino - Selbstsperre ignoriert

Ich habe dem Casino am 05.08. geschrieben, dass ich mich für immer sperren will. Leider war es dem Retrobet Casino egal, also habe ich Anfang September wieder 1300 Euro dort verloren. Ich finde es ist eine bodenlose Frechheit, wie hier der Spielerschutz mit Füßen getreten wird. Sie haben mir auf meine email folgendes geschrieben:

„ Your decision to stop playing with us has really upset me, to be honest! May I please know the reason behind your desire to say goodbye to our gaming project? 😔
“

Das Konto blieb allerdings offen.

Retro Bet Casino - Poor follow up of responsible gambling

Late of February 2nd, after playing and losing, I sent an email via the customer service page asking for a daily deposit limit to regulate my gambling. The reason for this was that the live chat wouldn’t set limits. I didn’t receive any response until 8:18 PM the following day, with a message saying that my request had been forwarded to the relevant department, see attached image. This resulted in me losing nearly 500 euros that evening…

Retro Bet Casino - Withdrawal is being delayed

€500

Hello,

I uploaded necessary documents for verification, made a crypto deposit to JPY currency, then won 5430 JPY and requested for withdrawal.

Some time later I asked in the support chat when I could expect for withdrawal result and instead of the answer I was asked to explain why I had chosen JPY currency. I answered that JPY is most similar to our RUB among all currencies offered in that casino. They replied that my withdrawal was in progress.

Then I inquired why I was asked about JPY currency choice (because I think we are free to choose any of the offered currencies). And again didn't receive an answer but immediately demanded an additional verification photo. So I uploaded it.

Then they also asked for my Trust Wallet personal details screenshot but Trust Wallet does not contain such details. I told them several times about it and only then they answer just «I understand» and again that were just words.

And then they demanded additional verification screenshots again and again. I uploaded 11 photos overall and there were still eternal delays in my withdrawal.

Then I told them that I would write low rated reviews and complaints on Askgamblers and other sites and sometime later they blocked my account. The reason is unknown, they just say that it was an administration decision.

Also my accounts in other casinos of Hollycorn N.V. and Dama N.V. were blocked.

It's my full right to warn them about Askgamblers complaint because there were so many delays from them. Also I added that I really don't want to write such complaints because their casino leaves a good impression. And I always talked to them politely. And what about them? They didn't answer some simple questions and were uninterested overall.

Now it's 2 or 3 days since my account was blocked and I was told that my withdrawal will be completed but I'm not sure that they will do it soon. So I'd like to ask for my withdrawal acceleration.

￥5430

Beschwerde-Statistik

Gelöst 4

Durchschn. Betrag $ 139

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

9.6/10 ● 120 Bewertungen

Top-Bewertungen unserer Spieler

Hadarrger

10/10

Using cryptocurrency for deposits and withdrawals was seamless here. No extended waits, no additional fees, and my transactions felt secure. I love skipping typical banking complications while still enjoying the complete game selection. It's fast, private, and perfect for someone preferring digital solutions. This definitely earns a spot in my regular rotation.

Derna

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The casino greeted me with a clean design and a menu that didn't resemble a scavenger hunt. The bonus conditions were too common, which at first made me suspicious. I played a slot machine with ancient ruins, just to check it out, and, of course, I launched free spins on my first deposit - it was almost like staging. The withdrawal of funds went smoothly, and the support team worked quickly.

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Won a decent amount on one of the slots and was surprised how quickly the payout hit my account. No waiting around. It’s rare to find a site where you can actually win and get paid fast. This one does both without a hitch.

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Quick, easy, and fun. Played a couple of games and actually walked away with a small win. Navigated through the games without any trouble. Easy-to-use interface that even beginners will get right away.

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Best casino for slots and quick payouts. I didn’t expect it to be this fast, but it was. Customer service is actually available here – they answered my questions fast. Cashed out without any problems.

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Signed up, played a few rounds, and hit a nice win. The cashout was quick and easy. Easy wins, fast payouts, and fun games. I can see why it’s rated so highly – 10 stars from me.

Hamster_963