Retro Bet Casino

Ich habe dem Casino am 05.08. geschrieben, dass ich mich für immer sperren will. Leider war es dem Retrobet Casino egal, also habe ich Anfang September wieder 1300 Euro dort verloren. Ich finde es ist eine bodenlose Frechheit, wie hier der Spielerschutz mit Füßen getreten wird. Sie haben mir auf meine email folgendes geschrieben:

„ Your decision to stop playing with us has really upset me, to be honest! May I please know the reason behind your desire to say goodbye to our gaming project? 😔
“

Das Konto blieb allerdings offen.

Selbstsperre ignoriert

Poor follow up of responsible gambling

Late of February 2nd, after playing and losing, I sent an email via the customer service page asking for a daily deposit limit to regulate my gambling. The reason for this was that the live chat wouldn’t set limits. I didn’t receive any response until 8:18 PM the following day, with a message saying that my request had been forwarded to the relevant department, see attached image. This resulted in me losing nearly 500 euros that evening…

Withdrawal is being delayed

€500

Hello,

I uploaded necessary documents for verification, made a crypto deposit to JPY currency, then won 5430 JPY and requested for withdrawal.

Some time later I asked in the support chat when I could expect for withdrawal result and instead of the answer I was asked to explain why I had chosen JPY currency. I answered that JPY is most similar to our RUB among all currencies offered in that casino. They replied that my withdrawal was in progress.

Then I inquired why I was asked about JPY currency choice (because I think we are free to choose any of the offered currencies). And again didn't receive an answer but immediately demanded an additional verification photo. So I uploaded it.

Then they also asked for my Trust Wallet personal details screenshot but Trust Wallet does not contain such details. I told them several times about it and only then they answer just «I understand» and again that were just words.

And then they demanded additional verification screenshots again and again. I uploaded 11 photos overall and there were still eternal delays in my withdrawal.

Then I told them that I would write low rated reviews and complaints on Askgamblers and other sites and sometime later they blocked my account. The reason is unknown, they just say that it was an administration decision.

Also my accounts in other casinos of Hollycorn N.V. and Dama N.V. were blocked.

It's my full right to warn them about Askgamblers complaint because there were so many delays from them. Also I added that I really don't want to write such complaints because their casino leaves a good impression. And I always talked to them politely. And what about them? They didn't answer some simple questions and were uninterested overall.

Now it's 2 or 3 days since my account was blocked and I was told that my withdrawal will be completed but I'm not sure that they will do it soon. So I'd like to ask for my withdrawal acceleration.

￥5430

Beschwerde-Statistik

Gelöst 4

Durchschn. Betrag $ 139

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 1 Tag

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!

Spielerbewertung

9.7/10 ● 148 Bewertungen

Top-Bewertungen unserer Spieler

LandCtoma

10/10

I have been playing at online casinos for over a year now. Overall, I am satisfied, the most important thing is to find a reliable site. Here, the payouts are quick, the money usually arrives within a day. They offer bonuses, but you absolutely have to read the terms, otherwise it won't work. Customer service responds quickly, they have helped me with deposits a couple of times when I had questions. There are many games: slot machines, live games, everything works smoothly without delays. It is possible to win, but you should not fool yourself, this is not a job, but entertainment. And never play with your last money.

Tisex

10/10

This online casino masters the art of 'free spins' offers. They are constantly available, and the terms are always fair. Often, the winnings from free spins are credited as cash without wagering requirements, which is a dream. The site also has a 'spin and win' wheel, where you can win free spins just by logging in every day. It's a very player-friendly approach. The casino itself is also excellent, with a great game selection and fast payouts. I just hope these generous offers continue forever.

chanukah

10/10

The program is easy to use, with a simple dashboard to track your referrals and earnings. The casino itself is great, which is why I felt comfortable recommending it to my friends in the first place. My only minor gripe is that the referral bonus has a short wagering requirement, but it's still free money.

Federico55

10/10

The "VIP treatment" at this online casino isn't just a marketing term. As a moderate depositor, I was assigned a host who regularly emails me to check in, offers me tailored bonuses, and has even sent me a birthday gift. It makes me feel like a valued customer, not just a number. The casino itself has a great selection of games from my favorite providers, and the site is always fast and reliable. The only tiny thing is that the VIP host sometimes sends offers for games I don't typically play, but it's a good way to try something new.

Xaiaud

10/10

I didn't plan on spending much, just put in €20 to try it out. I got 30 free spins on Lady Wolf Moon and won €347. It didn't change my life, but it was a nice little win. Everything worked smoothly, without any complicated conditions.

Dorilar

10/10

I tried the loyalty system just for fun, and yes, even the lower levels give you something. I got €10 cashback with no strings attached. RetroBet doesn't make you work forever to get a reward.

Hasace

10/10

RetroBet is an exciting and thrilling experience. The mobile app works well. I started enjoying the game because of the constant updates, bonuses, and when the casino sent me one or two gentle reminders a week by email.

kasedav

10/10

I wasn't expecting much, but my winning streak on the slots exceeded all my expectations. Naturally, I wanted to cash out my winnings right away, so I contacted customer support. They responded quickly, were friendly, and professionally guided me through all the steps. It was very reassuring, and thanks to their help, the winnings were even more enjoyable.

wwentalely

10/10

Collecting rewards at RetroBet is satisfying. Bonus Store points, VIP Loyalty Program perks, and Welcome Package keep me motivated. Lucky Spin and Weekend Reload bonuses add extra layers of fun. Minor drawback is that smaller games earn fewer points than bigger titles, but main rewards remain very worthwhile.

Woodietty