Retro Bet Casino

Ich habe dem Casino am 05.08. geschrieben, dass ich mich für immer sperren will. Leider war es dem Retrobet Casino egal, also habe ich Anfang September wieder 1300 Euro dort verloren. Ich finde es ist eine bodenlose Frechheit, wie hier der Spielerschutz mit Füßen getreten wird. Sie haben mir auf meine email folgendes geschrieben:

„ Your decision to stop playing with us has really upset me, to be honest! May I please know the reason behind your desire to say goodbye to our gaming project? 😔
“

Das Konto blieb allerdings offen.

Selbstsperre ignoriert

Poor follow up of responsible gambling

Late of February 2nd, after playing and losing, I sent an email via the customer service page asking for a daily deposit limit to regulate my gambling. The reason for this was that the live chat wouldn’t set limits. I didn’t receive any response until 8:18 PM the following day, with a message saying that my request had been forwarded to the relevant department, see attached image. This resulted in me losing nearly 500 euros that evening…

Withdrawal is being delayed

€500

Hello,

I uploaded necessary documents for verification, made a crypto deposit to JPY currency, then won 5430 JPY and requested for withdrawal.

Some time later I asked in the support chat when I could expect for withdrawal result and instead of the answer I was asked to explain why I had chosen JPY currency. I answered that JPY is most similar to our RUB among all currencies offered in that casino. They replied that my withdrawal was in progress.

Then I inquired why I was asked about JPY currency choice (because I think we are free to choose any of the offered currencies). And again didn't receive an answer but immediately demanded an additional verification photo. So I uploaded it.

Then they also asked for my Trust Wallet personal details screenshot but Trust Wallet does not contain such details. I told them several times about it and only then they answer just «I understand» and again that were just words.

And then they demanded additional verification screenshots again and again. I uploaded 11 photos overall and there were still eternal delays in my withdrawal.

Then I told them that I would write low rated reviews and complaints on Askgamblers and other sites and sometime later they blocked my account. The reason is unknown, they just say that it was an administration decision.

Also my accounts in other casinos of Hollycorn N.V. and Dama N.V. were blocked.

It's my full right to warn them about Askgamblers complaint because there were so many delays from them. Also I added that I really don't want to write such complaints because their casino leaves a good impression. And I always talked to them politely. And what about them? They didn't answer some simple questions and were uninterested overall.

Now it's 2 or 3 days since my account was blocked and I was told that my withdrawal will be completed but I'm not sure that they will do it soon. So I'd like to ask for my withdrawal acceleration.

￥5430

Beschwerde-Statistik

Gelöst 4

Durchschn. Betrag $ 139

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

9.7/10 ● 142 Bewertungen

Top-Bewertungen unserer Spieler

Hasace

10/10

RetroBet is an exciting and thrilling experience. The mobile app works well. I started enjoying the game because of the constant updates, bonuses, and when the casino sent me one or two gentle reminders a week by email.

kasedav

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I wasn't expecting much, but my winning streak on the slots exceeded all my expectations. Naturally, I wanted to cash out my winnings right away, so I contacted customer support. They responded quickly, were friendly, and professionally guided me through all the steps. It was very reassuring, and thanks to their help, the winnings were even more enjoyable.

wwentalely

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Collecting rewards at RetroBet is satisfying. Bonus Store points, VIP Loyalty Program perks, and Welcome Package keep me motivated. Lucky Spin and Weekend Reload bonuses add extra layers of fun. Minor drawback is that smaller games earn fewer points than bigger titles, but main rewards remain very worthwhile.

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RetroBet helped me recover after a losing streak. Lucky Box, Weekend Reload, and Friday Reload bonuses provide extra chances to extend play while daily cashback adds comfort. Support has always been responsive whenever I needed help. Minor critique is that some smaller tournaments have tight deadlines but overall experience remains enjoyable.

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10/10

The casino has this balance, I like. Fun, fairness, and plenty of chances to stretch your playtime. I don’t always win, but I don’t feel punished either because of the cashback and surprise rewards that show up.

HameMary

10/10

Finaly I felt like knew what I was doing. Picked one slot and played it for a whole week, same time every day. Noticed it tended to pay out small wins in the evening. Yesterday, I played at 8 PM like usual, and it gave me the bonus round twice in an hour. Turned $30 into $200. Feels good to have a system even if it' s just my superstition.

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RetroBet successfully combines the best of both worlds: the charming appeal of vintage design with the cutting-edge convenience, game variety, and speed of a modern online casino.

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Support agents are knowledgeable about both the modern and classic games in their portfolio, which is helpful when you have specific questions. The site is stable during high traffic. I've played during evening hours and never noticed any slowdown or lag in the games or interface.

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10/10

Withdrawals are processed efficiently. The finance team works quickly, and I've never had to wait long for my money to be approved and sent. The overall atmosphere is fun and lighthearted. Playing at RetroBet feels more like entertainment and less like a serious financial transaction, which I prefer.

Mag_1566