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Was ist neu Aktuelle Aktionen Nachricht
Was ist neu Aktuelle Aktionen Nachricht
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Geschlossen

LuckLand Casino ist geschlossen, versuchen Sie es stattdessen mit:

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LuckLand Casino

Spielerbewertung 23 Bewertungen
Beschwerdebeantwortung 9 Beschwerden
3 Tage durchschn. 9 Beschwerden
Was uns gefällt
  • Großartige mobile Spielothek
  • Sofortige Unterstützung über kostenlose Telefonnummer
  • Mit SSL-Verschlüsselung geschützt
  • Von führenden Software-Anbietern unterstützt
Was uns nicht gefällt
  • Nicht verfügbar für Spieler aus den USA und anderen Ländern
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


LuckLand Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://de.luckland.com/
Gründungsjahr
2015
Lizenzen
Malta Gaming Authority (MGA), Britische Glücksspielkommission
Partnerprogramm
Sprachen
Englisch, Finnisch, Deutsch, Norwegisch, Schwedisch
Typ
Instant Play, Mobile

LuckLand ist ein Online Casino, das Spiele auf allen mobilen Geräten anbietet, ob auf Smartphones, Tablets oder sogar einigen älteren Handys. Die virtuelle Spielhalle beheimatet Technologien von Microgaming, NetEnt, Play'n GO und vielen anderen führenden Software-Anbietern, die Spielautomaten bereitstellen. Spieler können sich auch rund um die Uhr auf kostenlose telefonische Unterstützung und E-Mail-Support verlassen. LuckLand ist von der UK Gambling Commission und der Malta Gaming Authority lizenziert.

Eingeschränkte Länder und Territorien

Die strikten Regulierungen der UK Gambling Commission verhindern, dass LuckLand Spiele für die Einwohner einer Reihe von Ländern anbieten kann. Zu den ausgeschlossenen Territorien gehören die USA, Dänemark, Italien, Spanien und Frankreich. Spieler können sich an unseren Bereich „Eingeschränkte Länder“ wenden, um die vollständige Liste sehen zu können.

Online Spielautomaten

Außer Microgaming-, NetEnt- und Play'n GO-Spielen finden Spieler der LuckLand Spielothek auch ein großes Spektrum an Spielautomaten von Quickspin-, Barrcrest, Amaya, Evolution Gaming und Nextgen Gaming. Die meisten davon sind 5-Rollen-Slots, und der Umfang an Spezialfunktionen und Themes ist groß genug, um jeden Spieler zufriedenzustellen. Einige der beliebtesten Spiele sind der Starburst Slot, der Cleopatra Plus Slot und der Gypsy Moon Slot.

Mobile Spiele

Spieler der LuckLand Spielbank können viele der Spiele unterwegs genießen. Die mobile Version ist mit den meisten modernen Smartphones und Tablets kompatibel, einschließlich iPhones, iPads und Android-Geräte.

Support

LuckLand betont die Tatsache, dass es bei allen Problemen sofortige Hilfe anbieten kann. Spieler können sich direkt über die Website schnell über den Live-Chat mit einem Angestellten in Verbindung setzen. LuckLand-Angestellte können in mehreren Ländern auch über eine gebührenfreie Telefonnummer erreicht werden. E-Mail-Support ist ebenfalls verfügbar.

Sicherheit und Fairness

LuckLand stellt sicher, dass Spieler durch die Nutzung von SSL-Verschlüsselung geschützt sind. Diese Technologie macht es praktisch unmöglich, dass vertrauliche Spielerdaten wie Passwörter, Finanzdaten und andere Informationen unbefugt gelesen werden können.

Alle Spiele von LuckLand werden von vertrauenswürdigen Anbietern bereitgestellt. Sie alle werden regelmäßig von unabhängigen Agenturen wie GLI geprüft, die statistische Tests verwenden, um sicherzustellen, dass die Spielresultate tatsächlich dem Zufallsprinzip unterliegen.

Info: Aufgrund regulatorischer Beschränkungen stehen die Zahlungsmethoden Paysafecard, eZeeWallet, Skrill und Neteller derzeit nicht in Online Casinos in Deutschland zur Verfügung.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für LuckLand Casino hinterlassen haben.

Alle Beschwerden anzeigen
LuckLand Casino - Delay payments over 10 days
January 6, I made a deposit of 600 euros.
On January 8 in the morning I ordered a withdrawal in the amount of 2,700 euros. (File "1")
I immediately wrote to the chat: "Do you need any documents?"
The employee in the chat gave a list of documents, I immediately uploaded everything to the site.
January 10, I receive an email with a request for documents. (2nd time !!!)
I naps in the online chat, I was told that this is a mistake.

It’s been more than 48 hours since I sent the documents and made the withdrawal.

Account remained 600-650 euros. I continued to play at low stakes.

Until January 14, I continued to play and greedy withdrawal.
January 15, I could not log into my account.

I wrote on the email: what happened to my account?
Received a letter stating that I was restricted access because they did not receive the required document:
"Hi Manuel,

I can see your account is currently on hold until the requested documents are submitted and approved (need the official RIB Document for WireTransfer: ****6800)

Contact us anytime by online chat for an instant response and the very best offer of the day or by email at [email protected].


Kind Regards

JamieZ
Account Manager
Luckland


Ticket Details
Ticket ID: 36788
Department: English
Type: Issue
Status: Closed
Priority: Unassigned"

I think that they restricted my access due to the fact that I stopped playing (they expected that I would lose the remaining money ~ 600 euros)

I sent the required documents to the email (sent the documents for the 3rd time)

January 16th I received an email:
"Dear Manuel,

Thank you for contacting us and for your cooperation.

I can fully confirm that I have escalated your attached documents to the relevant department for them to be checked :)
Please not that it takes 48 BUSINESS hours for your documents to be approved by our finance department as per our terms and conditions :)

Thanks and good evening !

Michael P
Account Manager



Ticket Details
Ticket ID: 37009
Department: English
Type: Issue
Status: Closed
Priority: Unassigned"


After that, the emile passed more than 48 BUSINESS hours, nobody wrote to me.

I decided to write a public complaint.
DO NOT IGARATE IN THIS CASINO, they have not paid 3,000 euros for 2 weeks already.
staus Gelöst
LuckLand Casino - Failure to pay winnings due to backdated terms and conditions
On 29 October 2017 I deposited £400 at Luckland Casino and received a £400 bonus. I lost both the deposit and bonus. I then deposited a further £400 and received a £400 bonus. With the £800 I managed to have a balance of £5,665 after clearing the wagering requirements. Prior to playing I checked that my play would comply with all the bonus terms. It did. Upon completing ID verification I attempted to withdraw the funds from Luckland. On 2 November I received an email confiscating the winnings from Luckland and refunding my £400 deposit. The email stated: "We would like to inform you that your current pending cashout has been declined. As stated in our bonus policy, Bets, placed on any game, which abuse the betting system will not be counted towards the wagering requirements. We reserve the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the player placed bets equal to or greater than 5.5 Euro or $0.50 per line or 15 percent of the bonus amount before the wagering requirements for that particular bonus have been met Please note that the original deposit is available in your account. " I note that the terms in force on the day I played and won did not contain the term quoted being "$0.50 per line". This term appears to have been added into the terms on 30 October 2017 as per the date on the revised terms. I also note that the casino seems to be breaking their own general terms and conditions being: “14.1 We reserve the right to amend and make any changes to this Agreement and/or to the Privacy Policy, Responsible Gaming, Bonus Policy, and/or to the Cash Out Policy , or any parts thereof, at our sole discretion. You will be notified of such amendments, which will come into effect once you approve the changes.” At no point was I informed of or accepted the change in terms and conditions. I would expect a reputable casino to adhere to the terms and conditions in force on the day of play. This backdated change of terms and conditions seems to be nothing more than an attempt not to pay. I replied to Luckland by email on 2 November 2017 pointing out the breach of the casino’s terms by the casino. I have received no reply, which is odd given their websites states: “committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week “ Obviously not. I also note that the group of casinos of which Luckland is a member of has resolved a similar complaint in favour of the customer recently. I would like this complaint resolving by Luckland paying my winnings of £5,665.
staus Abgelehnt
£5665
LuckLand Casino - Refused to pay due to unjustified ''group play'' accusation
Hello guys, I hope You can help me with this case. You are my last hope. First I registered at luckland, deposited and received bonus. Played for some time and made a withdraw for 1450€. First I sent all documents and they were verified. I inform you that your documents have been approved, you can withdraw your winnings right now by going directly to the checkout! Again congratulation! Sincerely, Melanie, Luckland Casino 8 days after that email, I receive another one. You have been identified as part of a group playing with a system that was meant to leverage the bonuses given by the Casino, ensuring the winnings on the long run from the Casino. This system is against our terms and conditions and purely taking advantage of the bonus generosity of the Casino. Casino bonuses were meant to enhance the enjoyment of our players and indeed increase their chances of winning, which is why, in cases where players winning in normal play style, Luckland Casino is one of the fasted paying Casinos when it comes to withdrawals of winnings. This system and gaming pattern was built to abuse the Casino bonus system and we will do our best to ensure our Casino is not being attacked by this level of abuse. We decided to block your account and refund the deposits made on the Casino. Luckland Casino is registered in Curacao and oblige to the license agreement of the Curacao government. Please refrain from opening any other accounts with Luckland Casino, or any deposits made or winnings will not be refunded. Regards, Kind Regards, Support Luckland Casino My winnings were taken away, I am not sure what I did wrong. Just played couple of slots, also those slots were allowed by there terms and conditions. Best regards, M.S.
staus Abgelehnt
€1450

Beschwerde-Statistik

Gelöst 2
Durchschn. Betrag $ 929
Durchschn. Dauer 8 Tage
Durchschn. Antwortzeit 3 Tage

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Spielerbewertung
5.3/10 23 Bewertungen

Top-Bewertungen unserer Spieler

I did 8 deposits from 20 € in 10 days I never won anything, inadequate customer service, casino to be avoided like the plague!!! I asked for the immediate cancellation, I hope they made it!!!

Hello, I’m sorry to hear that you had a bad experience. However LuckLand has recently experienced a turn over in management and a lot of changes have been made. We have a brand-new Support team who can help you and give you some tips about the games. We appreciate you taking time to write to us. Sincerely, Emma, LuckLand team

user avatar
Inaktiver Benutzer
1/10

Casino games they are offering. But that does plenty of casinos as well.

So if u wont to play and wont the support personal treat u like a pies of s*** this I the casino u are going to play. It takes them 6 days to just verify your account and another 3 days to pay your money. There is nothing I mean nothing good with this casino. I just tell u AVOID.

Hi, I appreciate you taking time to write this message. It sounds like you had a very bad experience with us, since then we made some significant changes. We have a brand new management and support team bringing a different vision. In regards with our withdrawal policy, I have to say that we cut it down by half. Meaning, the withdrawal time for newbies in our casino is maximum 48 hours after account verification. This can reach up to a couple of hours for our VIP players. If any further questions, don't hesitate to contact us. Best regards, Emma, LuckLand team

user avatar

First time I heard about Luckland casino was last month, when I noticed them somewhere on the net and I decided to ask if maybe they offered no deposit bonuses for new players. I spoke to live support and was told that they have only welcome deposit bonus. Since I didn't know anything baout them, I decided to wait for a while so when they got added to askgamblers, I approached them again.

I was quite interested in this casino because they have Netent and Betsoft games and if before I wasn't a big fan for Betsoft, I've become one in the last months. I noticed they offer a welcome bonus so I asked the support about the details. I was told that the wagering is 40x deposit+ bonus, and I have to say that in my humble opinion that is way too much for a welcome bonus, as the bonus itself is quite standard- 100% match and 30 free Starburst spins. The support was polite and professional, also easy to reach both times I spoke to them and that made me feel more comfortable. After registration I made a 30€ deposit and played bonus free, as I didn't like the rollover requirements. I think they have decent game selection, but it could be improved.

I started to play Koi Princess, which is one of my most favorite Netent games for now. I played with 0.40€ bets and had many bonus rounds, so quite quickly my balance was up to 80€. Then I increased bets to 0.80€ and even then had a couple of big winnings, on bonus wheel I managed to get 50x bet win. Because of that I thought maybe the game was in a good mood so at last I increased bets to 1.20€ per spin which for me isn't very usual. I had 2 sure win free spins and also one bonus wheel with these bets, but they paid only 5x-10x bet, I started to get lot less winnings and played until I lost all my balance.

Overall I had a decent time at Luckland casino. Right now I don't think I will make another deposit there because the game selection could be larger and because I don't like their promotions, they all are small with large wagering attached. Support was nice and casino looked good, so if they improved those both things I mentioned, I would gladly deposit again.

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