GoWild Spielothek

GoWild Casino - Fortune spins can't be used

They won't tell me the reason for them taking away my fortune spins. They blame almost every department they had and it says "If i make a deposit I get fortune spins" I had made deposits, and bought acouple from the store they have. But now I can't use any of them. I just want a explanation to why I got my fortune spins taken from me or for a return is every deposit or spin I bought at their store

GoWild Casino - Payments team will not contact me back

Hi

I won 4200 $ on June 12 2020 at Go Wild casino.
All my verification documents were uploaded that week.

On June 16 2020 they requested a self picture of me holding my identification and a proof of address, written gowild on it,
and the current date.

I provided them those documents a week later.

Since then I have had no communication with their payments team , I emailed them 2 times, I also went on chat 3 times and no one can help me.
Customer support only says , wait till they reply !

But it's been close too a month now and no one replies ? Come on !

I believe this complaint is the only way to get communication with their team. Please help !

Thanks

GoWild Casino - Won't pay a €7,500 withdrawal

$4200

On May 22, 2020, I applied for a total payment of 7520.91 euros. To date, no payment has been made. New documents are constantly requested every 48-72 hours. The casino tries in this way that the player cancels the withdrawal. So far, photo with ID and date in hand confirmation of residence (all notarized) have been requested. Account statements from the last 3 months although I have only been registered for 2 months. Neteller account statements in PDf format.
I have delivered everything!
The live chat is said to be unable to view the current status of verification and payment. Emails are only answered every 48-72 hours. Either the casino is broke or that is a common trick in this casino! I can only warn everyone against playing in this casino! The problems start with a withdrawal. The office is not based in Malta but in Bucharest! I was in Malta myself because I wanted to clarify the matter personally. Only the mailbox is in Malta! It is astonishing that a casino with such business conduct is in possession of an MGA license! Sorry for the bad english! Google Translator ;)

GoWild Casino - Not verifying account and not paying money

€7520.91

Dear Ask gamblers,

I signed up to go wild casino about 2 week ago. I am diposited 195DOLLAR Diposite and winning amount total amount 340 DOLLAR I Request to cashout money I was told I needed to send docs. I sent everything they asked for and said it would be no longer than 72 hours. I waited well over that and nothing happened 8 days I am wait. Every time I cintact them they just keep saying they will escalate it. And I am requesting for details of my issues Live chat supporters then his always sending me other answers example iam send screen shot in ATTACH FILES. I just want my account verified and paid out. Please help, thanks.

GoWild Casino - Complicated verification process and delayed payment

$340

Hello,
I've had an email from gowild for a casino bonus, deposited and finished wagering with 6500€ left in my account. I have submitted many documents for verification and they keep asking for more documents. I have been to the notary office twice and to the bank twice to get some sort of bank confirmed statement. Now they are having problems with me submitting a notarized bank statement that is from a different month then the first statement I've sent for verification.
Now I run a restaurant which I have to keep closed to do this running around for a casino winning that should be paid out with no problems. No terms were broken and everything is fine on my account. Who is going to pay for the massive losses that I am suffering because of this casino???
I asked around and a female friend of mine told me she submitted 12!!!! documents, all approved but they still wanted more untill she just gave up. They owe her 6000€. Someone has to stop this company! They can ask for documents untill I loose more then my winnings amount to!

GoWild Casino - Withdrawal of $1,000 denied unjustly

€6500

Hi,

I have been playing at GW casino for ages now as it’s one of the better ones allowed in my country. I have played at other casinos and withdrawn money and verified my account without issue and in a timely manner.

I won $1000 recently at GW and requested a withdrawal, they asked me to email/upload my identification which I did, three emails I sent and uploaded to their website which for a decent online casino I would’ve of expected a better software.

I understood that verification can be upto 48 hours and waited, I spoke with their 24/7 live chat and many times was told different things by the operators the main one was “this isn’t something I have access or can find out for you, please email the payments team” or generic replies. Once I was told that it was because they run in GMT time I said “that’s fine but 48 hours is still 48 hours everywhere”.

I spoke to an operator just on the 48 hour mark i spoke to another operator who said that another photo of my bank card ending in 5865 was needed as the others were blurry I checked the photos I submitted and they were clear to me but I re-took the photos and sent them through.

Around the 65 hour mark I spoke to another operator to be told that this is “our of their hands again”

So I wake up this morning around 72 hours later to receive the expected, “your withdrawal has been returned to your casino account due to incomplete information provided”.

And guess what they want a photo of a bank card to a bank account I no longer use with a bank that I stopped banking with last year.

So of course I go on live chat to find out why this is needed as it’s not the card a I used for any deposit this year. To be met with responses such as “that information is not stated” and “I cannot give you any information regarding why this is needed”

They’ve asked me to email payments this information and guess what? The payments team works Monday-Friday only in buisness hours so I will not get any response for 48 business hours. It being Saturday in my country this was great news.

I stated I do not have the card anymore. To be told I need to provide bank statements from July to October last year for this card.

I asked what transactions they were looking for as I don’t think it’s any of their business what else I spend my money on.

Only to be told once again that they “do not have that information in their department”

So no I have to either send through my personal information from an old bank account and wait a ridiculous amount of time to head back from payments who only work business hours for an online casino that operates 24/7!!

I asked to speak to a manager and of course she’s in a business meeting at 7:14pm on a Friday GMT time.

But she “left a note on her desk, to contact me back”

I find this absolutely ridiculous and would really like some help. I’ve screen shot every conversation.

But I feel like this will be a long and painful process. Please avoid this casino.

GoWild Casino - Delayed $1,300 withdrawal

$1000

Hi there to all askgamblers team and happy upcoming New year,my problem is that I have play in gowild casino and manage to win 1300 and made Cash out,and of course they ask my documents for verification account it's normal I have play casinos for 13 years so I know I send them my documents drivenL and photos of bill where all my address is on it they accept it,and I wait well I get new mail that it's not anaff I have to do the same process but this time I need to hold my documents in my hand and make photos for them??I made it but still they have reason to to not pay my wins and verified my account I never had this in any other casinos that they ask this ,very poor casino and they have MGA ,this is how you guys make players happy ??I gladly ask askgamblers team to help me out from this problem,cheers Happy New year

GoWild Casino - Unfairly Denied Winnings

$1300

On the 2nd November I deposited $80 into my online account and played several games from about 9pm to 2am.

I won an amount of $5,000 and withdrew $4,500 but then I played a further $1,000 and withdrew $3,500 which was to be transferred via bank transfer and I had provided a copy of my bank statement assuming that I would be paid out what I had won.

My winnings were accumulated over the period of several hours and I received those winnings off the back of playing several different games including jackpot games, betting up to $12.50 per bet at times and the credits increased dramatically awarding me $5,000 in total which I withdrew $3,500 after playing back $1,500 on the same night.

I requested a withdrawal of $3,500 and provided my bank statement then emailed GW Casino asking roughly how long the bank transfer is likely to take.

After I had requested a withdrawal, I emailed GW Casino asking how I redeem my bonus and free spins that they emailed me I had access to.

I then received a response from GW Casino advising me that the auditors have checked my history and it would seem that I have in fact breached their bonus terms and conditions. They had the right to withhold my winnings but as a gesture of goodwill they would credit my online account with $80 which i originally deposited plus $20 which needed to be wagered 30 times in order to cash in my winnings.

I emailed GW Casino back and asked them if they were going to give me my $3,500 winnings and explained that my winnings were not won on a bonus or through free spins, they were won over the period of several hours.

I checked my account and it had been closed.

I then emailed GW Casino asking for clarification as to why my account was closed and told them how dissapointed I was that this has happened. I received no response. I tried logging into my account and realised that they reopened my account and I continue to receive emails that I have free spins in my account.

They want me to spend more money but they won't pay me what I won fairly.

I have been a member of the GW Casino for a number of years and in March this year, won $10,000 which I provided my bank details for and was paid this amount without issue.

I really hope this is resolved because I have spent in excess of $10,000 on this site.

I have screen shot all my evidence including the emails I sent back and forth to them which I will email to the email you have provided to me as I can't attach it to this complaint.

Thanks in advance.

Donna < surname removed >

GoWild Casino - Yet to receive a confirmed withdrawal

$3500

On the 30th of Sept I received two emails confirming my Visa Debit card withdrawal had been approved and processed by GW Casino (Go Wild affiliate?)
All of my identification and supporting documents were approved and my account verified...
As of the 10th of Oct I am still yet to receive the money.
Despite being helpful and responsive to the first query I sent on the 4th, my emails are not receiving any replies now.

This is my first casino withdrawal, I understand the process may not always be ideally smooth sailing, but I would very much appreciate some kind of information or correspondence regarding my withdrawal.

Thank you x

$1000

Beschwerde-Statistik

Gelöst 33

Durchschn. Betrag $ 2,156

Durchschn. Dauer 13 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

5.3/10 ● 80 Bewertungen

Top-Bewertungen unserer Spieler

fb_978298148884015

7/10

The big plus they got is like getting the plus for myself. I was offered 1000 spins to my 10 euros deposit because of many problems with them. So, they won me back for a short time...

The design and this weird pop-out chat with instant helping person is kinda scaring me. I feel the same in a few casinos for example the RichCasino. Those weird bonuses with free 25 credits every week, like. Dunno, I don't buy this kind of Customer Support Marketing move and eventually I try maybe one deposit and the story with Wild Casino, which is rated highly on the Globe rankings, poooof... Like it never actually happened for me. My high hopes simply evaporated.

I never actually redeem the loyalty there you even get 5000 for birthdays and no e-mail, nothing. So, I was never available to take the loyalty points in GoWilds.

Hello Lukasz, Thank you for your positive review. Regarding the pop-up that you mentioned, this is something very common and it's a feature which provides you with a quick way to ask for help, in case you need any. You can always close the window, of course, in case you don't wish for this to appear on your screen. When it comes to the bonuses, I am not really sure what you are referring to, but we are always rewarding our players with either freebies or special deposit bonuses for their loyalty and gameplay, thing which is surely more on the positive side, rather than negative. Also, I am unsure about the issue you are mentioning regarding the loyalty points, so we just sent you a PM to find out more details about the account and how we can help/explain everything. Regards, GoWild Casino Team

GoWild Spielothek vor 9 Jahren

funhouse7

10/10

Go Wild is the only casino I have played that I have wanted to write a review about. Other casinos have let me down one way or another when little glitches arise but GoWild staff have had any problem I'v had ( hardly any as it stands anyway) solved within days, with constant updates letting you know the progress. & I withdraw via bank transfer- its in my account within a couple of days. & when you talk to the guys in live chat- you know your talking to people who actually care.

As I say iv never felt any need for writing a review on anybody but GoWild has impressed me thouroughly

Hello, Thank you for your review and for the kind words. We are happy to hear your experience with us has been spot-on and we really hope it will continue to stay that way :) We wish you the best of luck in the future as well! Regards, GoWild Casino Team

GoWild Spielothek vor 9 Jahren

miltoulis86

10/10

Very friendly casino. even if I lose they always treat me like I won. Many times they called me and they added me extra bonus.

Very good winning experience won 5000 euro and was in my account quick.

A special thanks to my account manager Mr Daniel Davies .

Never but never had any problem with withdraws in this casino.

Once I request bonus he added me the bonus with max cash out 100 euros, I was lucky and won 2700 euros I was unable to cash out and I request exception to accept and extend me the cash out limit. He did that for me and finally the casino gave me 1.7 k from the 100 I was aloud to cash out.

Nothing at all its a game sometimes loose sometimes won

Hello Miltos, Thank you very much for your kind words :) We're extremely happy to hear you find the experience on our casino so fulfilling and we hope that it will continue to be so. We will also pass your kind words to your account manager as well! Fingers crossed for more winnings and let's hope luck will never run out! Regards, GoWild Casino Team

GoWild Spielothek vor 9 Jahren

pythonpoker

9/10

Great bonuses, friendly service. I was treated like a VIP from the moment I arrived.

Lack of newer games. Unfortunately I did not have luck on my side, no withdraw experience.

Hello, Thank you for your review and your kind words. We are striving to treat all our players like VIPs from the second they start playing. We're also happy to hear that you like our promotions, as well as our Customer Support. Regarding newer games, we are launching at least one new game every month, on a regular basis (sometimes even more, on different platforms). When it comes to withdrawals, we really hope that luck will shine on your street soon enough and with a big amount! Regards, GoWild Casino Team

GoWild Spielothek vor 9 Jahren

Astaroth

1/10

I've been with GoWild for a while now, everything was fine till about a year ago, and then my recent experience now lets see game errors occurring on big win streaks. This is the second time and last time closed the account and its a shame. You guys were ok at one point can slice it anyway you want I wasn't born yesterday.

And the robot responses don't cut it either things were getting looked into blah blah server disconnections gg.

Account closed.

Hello, Thank you for your feedback and we are sorry to hear your recent gaming experience wasn't to your satisfaction. We always encourage our players to provide feedback regarding their experience and, in case any issues exist, we are working towards solving them in the shortest time possible. Furthermore, any errors which might have been encountered during gameplay could not be, in any way, intentional, and since the games also work in the background, the payouts or special round wins cannot be affected by a connection error. Also, we would like to apologize for any misunderstanding with our Support team, or any conversation that didn't lead to actually solving the problem. We're always striving for the best customer experience and we just sent you a PM, asking for further details for a closer look into your issues. Regards, GoWild Team

GoWild Spielothek vor 9 Jahren

amir

1/10

Don't play at this casino. If you made some winning they will take it back on your next play. I had made some big withdrawal last month and since then there no single scatter or bonus games drop within my play. They desperately want to get back what they had paid you. It's not the matter of luck anymore. You will never have chance to win.

Hello Amir, Thank you for your feedback. We were sorry to hear that you were displeased with your recent game sessions, yet we would like to clarify the situation. The games payouts are determined by the Random Number Generator, which is designed by a world renowned casino software provider - Microgaming. We, as a casino operator, cannot control these payouts in any way. Furthermore, as a part of our Fair Gaming Policy our payouts are being reviewed by Independent Auditors eCogra on a monthly basis. These reports are available on our websites so players can review and assure the random generator is standing within industry standards. Please keep in mind that the casino payout percentage in these reports are calculated by taking into account all the bets placed in the casino on all games, in a certain time frame. Each and every bet is 100% randomly produced by the generator, which recalculates while taking no consideration of the previous results. Your own payout percentage might be a higher or lower and differs from one session to another as well as depending on games and game types. I hope that this clarifies everything yet should you have any further questions or concerns, our support team is at your disposal 24/7. Regards, GoWild Team

GoWild Spielothek vor 10 Jahren

Inaktiver Benutzer

vor 10 Jahren

8/10

Although I faced a lot of criticism when it comes to Go Wild Casino group, however, in my case, the situation is much better, not to say completely different. For me, sometimes it's a problem with players who ignore it the fine print at the bottom, ie. The players are not at all read the Terms and Conditions in which everything is described in detail. When a problem occurs about canceling all bonuses often blame only casino, and rarely admit to ourselves that we were wrong. I hope that my experience with the Go Wild at least slightly change the attitude of people who do not have a high opinion of this casino.

First, what I liked at Go Wild Casino are regular bonuses on deposits that have realistic WR condition and are easy to clean. My payments to Neteller, lasted only 48 hours of the request, of course, in this period does not count the weekend. When a bonus is available, they inform me via e-mail, but mostly I see it when I log into my casino client because the promotions page appears on the screen immediately after the casino with your data loads. On the Go Wild I used welcome bonus of some four years ago, but I was not able to pay anything then, I do not remember the bonus amount but I know it was something around $ 25.

The last time I withdraw money from Go Wild six months ago, and as I said, within 48 hours 150 € was available in my Neteller account. Verification is carried out without problems, they immediately accepted my document. Customer support me was very helpful with information about the remaining WR on certain bonus promotions. I am not so far had an unpleasant experience with the Go Wild Casino, although some people I heard that they had problems with the verification of accounts. To me when you send a document scan has to be crystal clear and only then you can criticize the technical team if you permanently close the account. Go Wild me gets a solid score for confidence and a selection of games.

Hello, Thank you for your review and feedback. We always welcome constructive criticism, as we strive to offer only the best services, and we know that there is always room for improvement and growth. Nevertheless, we are very glad to see that your GoWild experience was positive overall and that you even managed to get a nice win out of it. That is what we like to see. Regards, GoWild Casino Team

GoWild Spielothek vor 10 Jahren

zerooo

10/10

I came across with this casino when I was looking at Skrill promotion page. I saw GoWild Casino, I looked at their website what kind of games they offer and I registered.

For first deposit bonus I contact live chat. They were immediately available in the chat so I asked them about bonus. They offered me 100% match deposit bonus + 100 free spins on Rabbit in the Hat game. I decided to claim this offer so I made deposit of 20€. This was minimum deposit for this offer. Support agent added on my account 100 free spins and I started to play Rabbit in the Hat. I won around 20€. I had my balance at 60€. I decided to change the game because I didn't like this game. I played Game of thrones -243 ways, Immortal Romance and Thunderstruck 2.

I haven't received any free spins on these games and I lost almost all the money. I had on my account only 10€ so I changed game to Supe it up. I played it on minimum bet 0.25€ per spin. When I thought it was over, I hit 5 scatter and I won 150€ from it. Free spins paid around 20€. I was happy so I decided to play this game for a while. Later I changed games more often. I played High society, Golden era, Wild catch and Fish party. From the last one I won around 120€ from free spins. I managed to wager the bonus so I decided to withdraw. I made withdraw of 380€.

After I requested withdraw I send them all documents and I received payment after 48 hours (pending period). This is one of my favorite Microgaming casinos. They have really good offers every time I made deposit here. I will give them 10 starts because I don't have any problems with this casino.

Hello, Thank you for your review. We are very happy to hear that you had such a positive experience in our casino and we hope that you will continue to enjoy yourself playing at GoWild. Regards, GoWild Casino Team

GoWild Spielothek vor 10 Jahren

blondie

9/10

Earlier this month I signed up at Go Wild casino. I saw they have a sign up promotion when you get free spins without any deposit required. For a long time I thought my country was restricted to play at this casino but earlier I signed up at their sister casinos so I thought I was wrong.

I signed up without any problems but couldn't get the free spins. First I had a very long conversation with their support. She told me that I couldn't get the spins because someone has similar details to mine and that's why the automatic free spins weren't added. But then she offered me a compensation of 545 free spins with only 20€ deposit and with wagering of 35x. That was an offer I couldn't say no to. Few days later I contacted the support again to get the spins after my deposit. Everything was fine and I made the deposit via neteller, it was in my account immediately, then I talked to chat again and a couple of minutes later the support told me I got the spins added to..download version. I wasn't very happy of that because I was playing with proxy and instant play was easier for me but the support told me that the bonus I got was a download promo. Wish I knew that before.

After some technical problems at first, I finally started to play my free spins. I got overall 545 spins (the 500 could be played on 5 different games, 45 were for Lucky Leprechaun). I played them on all 5 games, and all games (except Leprechaun) was a 5 reel 9 payline slots, played with 0.09€ bets. Overall I won 47€ on the spins. The most generous were Kathmandu and Withces Wealth slots with both around 11€ wins, less generous were Lucky Leprechaun with only 2€ win.

With 67€ balance I started to play Immortal Romance. I played it for a couple of hours, started with 0.30€ bets, couldn't get any free spins for a long time. Then I got 4 free spin features, each within 20 spins but still all with 3-5€ wins, however, it unlocked the next free spins feature. It's been a while since I've last got out of Amber feature spins (mostly in my sessions I get only 3 free spins features). Once I played Troy spins and they gave me the biggest win of my session overall-25€. Wild Desire was a better friend of mine, I got it around 6 times, half of them were without any winning combination, the other half with about 14€ wins. Later I played with 0.60€ bets but my balance was going up and down and when my balance was down to 10€ I went back to Kathmandu. I played it with 0.54€ bets and within 30 minutes lost all balance. I think Immortal Romance was my big mistake, I think Kathmandu would have worked better for the wagering.

Overall I am pleased with my experience at Go Wild and I can definitely recommend them. Game selection is great and the support is truly wonderful! I don't like the fact that the support didn't say anything about this promotion being download only but that's a small thing, and also I hope that in the future I'll be able to see how I'm doing with the wagering without asking support. When I see the wagering myself it encourages me. Other than those both small minuses, I was very happy with everything. Great place to play and really good bonuses!

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