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Fruity Casa Casino

Item: Fruity Casa Casino
Rating: 1
Author: Liane N.

Spielerbewertung 196 Bewertungen

7.8/10

196 Bewertungen

Beschwerdebeantwortung 9 Beschwerden

2 Tage durchschn. 9 Beschwerden

Was uns gefällt

Umfangreiches Slot-Sortiment
Kundendienst rund um die Uhr erreichbar
Mehrere Lizenzen von angesehenen Behörden
Sehr sicher durch SSL-Verschlüsselung
Sehr übersichtliche und unkomplizierte Gestaltung

Was uns nicht gefällt

(noch) Keine telefonische Erreichbarkeit
Kein Hilfebereich

Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.

Liane N.

Fruity Casa Casino Details

Hier finden Sie alle Details zu diesem Casino.

Allgemein
Zahlungen
Spiele
Verantwortungsvolles Spielen
Kundensupport

Webseite

https://www.fruitycasa.com/de

Gründungsjahr

2014

Lizenzen

Britische Glücksspielkommission, Malta Gaming Authority (MGA)

Unternehmen

White Hat Gaming Limited

Partnerprogramm

Fruity Affiliates

Sprachen

Deutsch, Englisch, Finnisch, Norwegisch

Typ

Instant Play, Mobile

Einzahlungsmethoden

Skrill, Neteller, Trustly

Einzahlungsgebühren

Nein

Auszahlungsmethoden

Skrill, Neteller, Trustly

Auszahlungsgebühren

Nein

Auszahlungslimit

10.000 EUR pro Woche

Währungen

Euro

Bearbeitungsdauer

24-48 Stunden

Auszahlungszeiten

E-Wallets 24-48 Stunden
Banküberweisungen 3-7 Tage
Kartenzahlungen 3-5 Tage
Auszahlungen am Wochenende Nein
Progressive Jackpot Gewinne None

Software

1x2Gaming, 2 By 2 Gaming, Adoptit Publishing, Asylum Labs, Bally, Bally Wulff, Barcrest Games, Betdigital, Big Time Gaming, Blueprint Gaming, Cayetano Gaming, Chance Interactive, Concept Gaming, Crazy Tooth Studio, Edict (Merkur Gaming), Elk Studios, Evolution Gaming, Fantasma Games, Foxium, Fuga Gaming, Games Warehouse, Genesis Gaming, Just For The Win, Kalamba Games, Leander Games, Lightning Box, Live 5 Gaming, Magic Dreams, Games Global, Multicommerce Game Studio, Mutuel Play, NetEnt, Nyx Interactive, Push Gaming, Quickspin, Rabcat, Realistic Games, Red Tiger Gaming, Reflex Gaming, Relax Gaming, SUNFOX Games, Electric Elephant Games, Spieldev, Spike Games, Sthlm Gaming, Storm Gaming, Thunderkick, Touchstone Gaming, WMS (Williams Interactive), Wild Streak, Wild Streak Gaming, YoloPlay, Yoloplay

RTP

Nicht festgelegt

RNG-geprüft

Nein

Progressive Jackpots

Nein

Spielverlauf-Feature

Nein

Einzahlungslimit Tool

Setzlimit Tool

Verlustlimit Tool

Zeitlimit Tool

Selbstausschluss Tool

Auszeit Tool

Realitätscheck Tool

Selbsteinschätzungstest

Auszahlungssperre

Nein

Selbstausschluss Registrierungs-Teilnahme

Gamstop

Live-Chat

24/7

E-Mail-Support

[email protected]

FAQ-Bereich

Nein

Fruity Casa ist ein 2014 gegründetes Online Casino, das von White Hat Gaming Limited betrieben wird. Lassen Sie sich von der knallbunten Webseite dieser Online Spielothek nicht täuschen, denn Fruity Casa meint es ernst und hat die renommierten Glückspiellizenzen von Malta und dem Vereinigten Königreich inne. Fruity Casa bietet seinen Spielern stets einen hervorragenden Service. Alles, was Sie sonst noch über Fruity Casa wissen sollten, erfahren Sie in unserem Online Casino Test.

Nicht zugelassene Länder

Die folgenden Länder sind aus rechtlichen Gründen vom Echtgeldspiel im Fruity Casa ausgeschlossen: Australien, Belgien, Bulgarien, Dänemark, Frankreich, Italien, Polen, Portugal, Spanien, Schweiz, Vereinigte Staaten u.a. Eine vollständige Liste aller vom Echtgeldspiel ausgeschlossenen Länder finden Sie in den Allgemeinen Geschäftsbedingungen von Fruity Casa.

Online Spielautomaten

So bunt und vielfältig wie ein sommerlicher Obstkorb ist auch die Spieleauswahl von Fruity Casa. Kein Wunder, verfügt der Betreiber White Hat Gaming doch über exzellente Kontakte zu den besten Spieleherstellern. Und so finden Sie unter anderem finden Sie Spiele der folgenden Entwickler bei Fruity Casa: 1x2Gaming, Barcrest, Big Time Gaming, Elk Studios, Evolution Gaming, Games Warehouse, Genesis, Inspired Gaming, Just for the Win, Lightning, Merkur, Microgaming, NetEnt, NYX, Play’n Go, Push Gaming, Quickspin, Rabcat, Red Tiger, Reflex Gaming, Scientific Games, Thunderkick, WMS und viele mehr.

Nach Hersteller können Sie sich die Spielautomaten ebenfalls sortieren lassen. Interessante Empfehlungen vom erfahrenen Fruity-Casa-Team finden Sie unter „Unsere Auswahl“. Die beliebtesten Online Spielautomaten bei Fruity Casa sind: Conan, Sticky Bandits Wild Return und Lost Relics

Mobile Spiele

Dank des HTML5-Standards ist das mobile Fruity Casa mit sämtlichen mobilen Betriebssystemen kompatibel, läuft also auf allen iOS- und Androidgeräten einwandfrei. Durch seine kontrastreiche Gestaltung wirkt das tragbare Fruity Casa auch auf kleinen Bildschirmen sehr übersichtlich. Sie müssen sich übrigens keine App herunterladen, sondern betreten das mobile Fruity Casa ganz einfach über Ihren mobilen Browser.

Kundenservice

Den Fruity Casa Kundendienst erreichen Sie rund um die Uhr per Live Chat. Selbstverständlich können Sie auch per E-Mail um Hilfe bitten, falls Sie es nicht ganz so eilig haben. Wie wir es von anderen White Hat Gaming gewohnt sind, erfüllt auch der Fruity Casa Kundendienst unsere hohen Standards in Sachen Kompetenz und Freundlichkeit.

Sicherheit und Fairness

Fruity Casa schützt Ihre persönlichen Daten und Transaktionen mit der SSL-Verschlüsselungstechnologie, die auch beim Internet-Banking und in den meisten Online-Shops zum Einsatz kommt.

Durch die Lizenz der angesehenen maltesischen Glücksspielbehörde (MGA) wird sichergestellt, dass alle verwendeten Zufallsgeneratoren regelmäßig überprüft werden. Ihnen wird somit zu jederzeit ein faires Spielerlebnis mit absolut zufälligen Spielergebnissen gewährleistet.

Online Casino Test: Fruity Casa

Hinter der grellbunten Fassade von Fruity Casa finden Sie eine ausgezeichnete Online Spielhalle. Der kompetente Kundendienst und die fantastische Auswahl an Spielautomaten sind nur zwei der vielen positiven Aspekte dieser Online Spielbank. Auch in puncto Vertrauenswürdigkeit überzeugt Fruity Casa auf ganzer Linie.

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Fruity Casa Casino hinterlassen haben.

Alle Beschwerden anzeigen

Beschwerde einreichen

Unprovoked change of bet issue not investigated properly

Dear friends,

I would like to share with you my incredible and sad experience.

I made a 100 EUR deposit in first decade of May, 2020 and everything was OK till...

I noticed a super strange changing of my bets during the Fruity 7 game. My bet spontaneously began changing from 0.25 to 125 and 150 during "Auto" mode (please see "screenshot 1" in attach. Note: the 4th column is a that spontaneously bets"). Unfortunately, I noticed that not immediately.

I sent a many emails about that issue and asked to investigate, but no any result till today. Just ignored!

There is a my first mail (Thu, May 7 at 3:03 PM):

"Dear support team,.

Thank you for your email.

It's easy to explain why I'm saying I did not make these bets.

I'm not a high-bets gambler. I have made a deposit 100 EUR usually and bet about 0.20-0.50 EUR during the different casino games.

You can check any session on my any game history.

But during my game session on "Fruity 7" (05-05-2020 at 21:12, approximately) something incredible happened.

I did not bet 1.2 EUR, 75 EUR and 125 EUR.

It's absolutely illogical to bet 75 EUR if I have 97.34 EUR, and to bet 150 EUR if I have 172.34 EUR...(please find attachment)

Sometimes I had balance 172.34 EUR, 159.59 EUR, 160.29 EUR during that game session. But it's not my real balance, I think. It should have been about 97 EUR I suppose.

Please investigate that issue.

Thank you.

Regards,"

This is their first reply (Thursday, May 7, 2020, 05:44:04 AM):

"Thank you for contacting https://www.fruitycasa.com

Following your request regarding your game query. In order for us to investigate further for you, the relevant department would like to know

why you are saying you did not make these bets?

Please note that bet values have changed, this can only happen on your end.

We look forward to hearing from you.

We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries.

Kind Regards,
Casino Support

Fruity Casa
https://www.fruitycasa.com
Email: [email protected]
Live Chat available on: https://www.fruitycasa.com
18+ Please Bet Responsibly - We believe in Responsible Gambling.
For more information go to: www.gamblingtherapy.org"

This is my last email:

"primakolog

Aug 21, 2020, 3:08 PM UTC

This is a follow-up to your previous request #1408507 "Re: Fruity Casa [Request no..."

Hello.
Passed more than 3 month and no reply regarding my request.
It's seems like some support team members tries to ignore my request and anyone no interested in solve that issue.
Ok.
Let's ask gamblers forum members on several sites to help us.
Thank you and bye"

And their last reply:
"Addison (Fruity Casa)

Aug 22, 2020, 1:22 AM UTC

Hi there Emin
Thank you for getting in touch.

In relation to your recent contact regarding your game query, it has been escalated to the relevant department who are currently looking into it.

Once concluded you would be updated via email with the outcome thereof.

Should you have any further queries you are welcome to join us via live chat or via email.

Kind regards
Support "

I attached from "02" to "08" pictures for additional prove.

Thank you,

Gelöst

Problem with delayed withdrawal

On 31st May I submitted my withdrawal for 21000 Nok (2100 euro) with fruity casa casino. I never recieved any e-mail asking me to verify my account so on 3rd June I talked to online support to enquire about my withdrawal it was then that they said I had to verify my account. I sent all my documents in straight away on 3rdJune.

Today 8th June I still had not recieved any communication from this casino so again I had to go into live support and upon this I saw that they had sat my withdrawal back into my account. The reason I was given for this was that the withdrawal had been requested for too long so therefore they had sat my money back, but first they tried to say that I had cancelled my withdrawal so basically the agent I talked to lied to me.

The agent was not polite or helpfull at all. I made my withdrawal request again today and was told that I have to go through the 72 hours waiting process again. This is a joke I have waited since 31st May so I believe I have been very patient and have waited long enough.

So I am wondering aren't they breaking their terms and conditions?

Gelöst

kr21000

Withdrawal Requests Reversed Without Reason

i had requested a withdraw on 30 october for 9000 euro from fruitycasa, after continuous follow up on email and chat they reversed the withdraw on 7th november without any intimation and they are still not giving any reason as to why they are not processing my withdraw and continuously saying that its under review, due to this issue i lost almost 400 euro due to betting with them (the money which i had requested for withdraw).
I have requested a new withdraw and request you to please assist in getting the payment.
Thanks

Ungelöst

€9000

No answer or verification

Hello..
So i gave them time now im tierd of waiting so going to make a complein.
So i made an accaount and got the 150% and i read the terms and played out the big wager that they had and managed to win some(1500e). After that i started to do my verification process and they only do it thru mail so i sent evrything they asked for 13th oct.
After a week i wanted to see why nothing was happening i go to their live support on the site and started talking. When i give them my account information they are saying that i dont even have an account on their site even tho i am logged into the account as we were talking.
So now i gave them 10days and tierd of waiting for a process that takes 1day for other casinos. I got printscreens of my account and my withdrawal if its needed..
Hope to get some answers :)

Gelöst

€1500

Withdrawal reversed again and again, no answers since 16 days

Hello, I got some freespins at Fruitycasa and won a little amount. At the 13th December I withdrawed with Bank as there was no Neteller available. It said two days reversible. At the 17th I asked for my withdrawal status and got this answer: “We have reviewed your account and find that the method available on the account is disallowed for cash outs. Please cancel the cash out on your end and make a minimum deposit (without selecting a bonus) then request the cash out to the new method - you may peruse the available methods available to you within your region eg ewallet or Skrill or Neteller.” So I was pressed to deposit. I deposited with Neteller, played the money once through and withdrawed with Neteller. At the 20th I asked and got from the support that I MUST reverse it because of any Neteller delay and withdraw again. I did it. The 27th I logged again into my account and it was still not done. Instead of processing the withdrawal they reversed it to my casino account and I asked why they did this but I not got any informative answer. I withdrawed again and still nothing happened. I never got any verifcation mail but all the support emails reached me so it can not be my email adress. It would be nice if you can help me please.

Gelöst

Delayed Payment & Verification

On June 16th 2017, I requested a withdrawal for £1400.20. On the same day I was asked to sent documentation, which I did. June 17th they closed my account saying I was abusing their promotions and they will be sending me my £1400.20 once my documents were verified. On June 18th, they asked for a new verification document because it was too old. I then waited for a recent utility bill. On July 5th - I sent the new document, they then tried to process the withdrawal to my credit card however it did not work. Only July 6th they asked for a bank statement showing IBAN and SWIFT/BIC Code + name and address + bank logo. i.e. full bank statement showing all 4 corners. I sent everything on the same day. (Received confirmation from support that they received it) Now again I asked them on the 10th/11th/12th of July, what is going on with my withdrawal ? Their response was they have not received my bank statement. :P So I have sent it to them again (July 12th). The only reason why I am writing this complaint is to have it sorted it out in the professional manner,I feel their email support and chat are not direct and do not see previous email history. Thank you

Gelöst

£1400.2

Refused my payment and closed my account

I opened an account at Fruity Casino after seeing it was well reviewed here any elsewhere. They offer a bonus for new players and I deposited £30 and received a £45 bonus. After playing for a short while I won about £800 and then continued to play various other games. I had read all the terms and conditions before playing and was careful not to play any of their exlcuded games or break any other rules because I have had problems with casino terms and conditions before for. I submitted all my verification documents which were accepted, and requested a withdrawal the same day. This morning I have received the following email from the casino: Dear Matthew After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 of the general terms and conditions http://www.fruitycasa.com/?page=terms the following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account have been returned to you. 3. You are banned from the group. If you attempt to open up any accounts on the network all transactions will be voided and deposits returned to you and accounts terminated. A list of sites can be seen by following this link https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=38720 Regards Casino Management They have closed my account, and not told me why. They have also closed my account at Hello Casino where I also won a considerable sum the following day. On both occasions I have not broken any of their terms and conditions and they are not telling me what I have done. I would like them to pay me my balance from my Fruit Casino account and my Hello Casino account because I have don nothing wrong.

Gelöst

£800

Allow me to play after asking for permanent account closure twice!

Hi there, firstly thank you for allowing me the opportunity to present a complaint. On 25th May I sent a very clear instruction to Fruity Casa to close my account ( this followed some heavy losses on my part the night before ). I received an acknowledgement and sent yet another very clear instruction to permanently close my account on 26th May. Despite this I then received an unsolicited email from Fruity Casa on 30th June telling me that they value my presence and urging me to to quick to take advantage of 2 bonuses. Regrettably I was able to log in and I lost a deposit of euro 310. I believe that Fruity Casa has violated a code of practice here by contacting me after 2 very clear instructions for permanent closure of my account. I request full refund of my deposit of euro 310. Thank you again.

Gelöst

€310

Closed my account and refused to pay winnings

I opened an account with this casino I made a few deposits I played through the bonus requirements and I won some money I was really cruft id won that much so I withdrew the money which was £3275 I sent all the documents they asked for and I got an email back saying they had received my documents and they would pay me as quickly as possible that was at 1.20 in the morning I woke up to an email saying ur account is now closed as requested. So I went on live chat to see what was going on to be told I had sent them an email to close my account which I havnt sent. All they can say is it's from an email address with my email attached to it. I can honestly say I havnt sent that email they tell me that it was sent at 11.48. What I don't understand is I was on the site at that time playing so why would I sent that email to them. I've been on live chat a couple of times to try and sort this but all they keep saying is they are looking into it. They are refusing to reopen my account and refusing to pay me my winnings. I really don't know what has gone on I must of been hacked or something because I didn't send that email all I want is for this to be sorted

Gelöst

£3275

Beschwerde-Statistik

Gelöst 8

Durchschn. Betrag $ 2,513

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

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Spielerbewertung

7.8/10 ● 196 Bewertungen

Top-Bewertungen unserer Spieler

fb_10208764382016858

vor 10 Jahren

10/10

The slots its very nice I love play the table and I love all to play on it.

No dislike on this casino site is the best. The slots its very nice I love play the table and i love all to play on it.

Thank you very, very much Martin, for calling us the best casino and giving us the highest 10 stars rating! :) We'll give our best to keep up with the good work!

Fruity Casa Casino vor 9 Jahren

roobbiiej1985

vor 10 Jahren

8/10

Fruity Casa is a great casino, I would recommend this one. Lots of games and variety of providers, also easy to scroll through site.

Thank you so much, roobbiiej1985 :) Nice to read nice review, from a satisfied player! I'm happy about your pleasant experience in Fruity Casa!

Fruity Casa Casino vor 9 Jahren

dvakrat

vor 10 Jahren

8/10

The game variety is very good! Customer service is good to!

ownnet22

Hi dvakrat and thank you very much! :) We'll be adding lots of new games, stay tuned!

Fruity Casa Casino vor 9 Jahren

fb_10153908798499054

vor 10 Jahren

9/10

Decent choice of games and good welcome offers. Would recommend this casino to others

Hi Danas :) Thanks for your nice words and for recommending Fruity Casa! Have a great day! :)

Fruity Casa Casino vor 10 Jahren

fb_10209330737451916

vor 10 Jahren

10/10

Good site, easy to navigate, lots of choice to play whatever your into.. friendly support staff who help instantly.

Hi Tracy :) Thank you for your nice words! It's very important to us that players are satisfied with our support, it's one of the most important casino features! Have a lovely day!

Fruity Casa Casino vor 10 Jahren

hapa93

vor 10 Jahren

8/10

Great casino, with lots of different games, good returns, big winnings

Thank you, hapa :) Did you make any nice win in Fruity Casa yourself?

Fruity Casa Casino vor 10 Jahren

Cnichas

vor 10 Jahren

8/10

Great selection of games, mobile casino runs well and has plenty of games, weekly promotions, friendly support, loyalty points which can be redeemed for bonus money, fair and trustworthy

Withdrawals could be processed and paid out quicker, not all the software providers are available for South African players

Thanks Cnichas :) Very nice that you mentioned our Loyalty Program, hope you enjoy the advantages of it, meaning you're our loyal player! That means a lot :) We'll work on payout time improvements, that's a promise!

Fruity Casa Casino vor 10 Jahren

Tomeeekkk

vor 10 Jahren

7/10

Best casino ever in my opinion!!
Super fast payouts.
Best support team.
Large variety of games.

Hi Tomek :) Why 7 stars instead of 10 then? :D Just kiddin', thank you so much for amazing words!! Have a wonderful day! :)

Fruity Casa Casino vor 10 Jahren

emmakaagaard

vor 10 Jahren

7/10

Nice bonuses! I really like the casino (Y) Nice layout.

They dont have trustly as payment. Not that much games.

Hi Emma :) Thanks for your review and feedback! You're right about the Trustly, but we promise there's going to be lots more banking options in Fruity Casa! We're working on that :)

Fruity Casa Casino vor 10 Jahren