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Fruity Casa Casino

Spielerbewertung 196 Bewertungen
7.8/10
196 Bewertungen
Beschwerdebeantwortung 9 Beschwerden
2 Tage durchschn. 9 Beschwerden
Was uns gefällt
  • Umfangreiches Slot-Sortiment
  • Kundendienst rund um die Uhr erreichbar
  • Mehrere Lizenzen von angesehenen Behörden
  • Sehr sicher durch SSL-Verschlüsselung
  • Sehr übersichtliche und unkomplizierte Gestaltung
Was uns nicht gefällt
  • (noch) Keine telefonische Erreichbarkeit
  • Kein Hilfebereich
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.

user_avatar Liane N.

Fruity Casa Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.fruitycasa.com/de
Gründungsjahr
2014
Lizenzen
Britische Glücksspielkommission, Malta Gaming Authority (MGA)
Unternehmen
White Hat Gaming Limited
Partnerprogramm
Fruity Affiliates
Sprachen
Deutsch, Englisch, Finnisch, Norwegisch
Typ
Instant Play, Mobile

Fruity Casa ist ein 2014 gegründetes Online Casino, das von White Hat Gaming Limited betrieben wird. Lassen Sie sich von der knallbunten Webseite dieser Online Spielothek nicht täuschen, denn Fruity Casa meint es ernst und hat die renommierten Glückspiellizenzen von Malta und dem Vereinigten Königreich inne. Fruity Casa bietet seinen Spielern stets einen hervorragenden Service. Alles, was Sie sonst noch über Fruity Casa wissen sollten, erfahren Sie in unserem Online Casino Test.  

Nicht zugelassene Länder

Die folgenden Länder sind aus rechtlichen Gründen vom Echtgeldspiel im Fruity Casa ausgeschlossen: Australien, Belgien, Bulgarien, Dänemark, Frankreich, Italien, Polen, Portugal, Spanien, Schweiz, Vereinigte Staaten u.a. Eine vollständige Liste aller vom Echtgeldspiel ausgeschlossenen Länder finden Sie in den Allgemeinen Geschäftsbedingungen von Fruity Casa.

Online Spielautomaten

So bunt und vielfältig wie ein sommerlicher Obstkorb ist auch die Spieleauswahl von Fruity Casa. Kein Wunder, verfügt der Betreiber White Hat Gaming doch über exzellente Kontakte zu den besten Spieleherstellern. Und so finden Sie unter anderem finden Sie Spiele der folgenden Entwickler bei Fruity Casa: 1x2Gaming, Barcrest, Big Time Gaming, Elk Studios, Evolution Gaming, Games Warehouse, Genesis, Inspired Gaming, Just for the Win, Lightning, Merkur, Microgaming, NetEnt, NYX, Play’n Go, Push Gaming, Quickspin, Rabcat, Red Tiger, Reflex Gaming, Scientific Games, Thunderkick, WMS und viele mehr.

Nach Hersteller können Sie sich die Spielautomaten ebenfalls sortieren lassen. Interessante Empfehlungen vom erfahrenen Fruity-Casa-Team finden Sie unter „Unsere Auswahl“. Die beliebtesten Online Spielautomaten bei Fruity Casa sind: Conan, Sticky Bandits Wild Return und Lost Relics

Mobile Spiele

Dank des HTML5-Standards ist das mobile Fruity Casa mit sämtlichen mobilen Betriebssystemen kompatibel, läuft also auf allen iOS- und Androidgeräten einwandfrei. Durch seine kontrastreiche Gestaltung wirkt das tragbare Fruity Casa auch auf kleinen Bildschirmen sehr übersichtlich. Sie müssen sich übrigens keine App herunterladen, sondern betreten das mobile Fruity Casa ganz einfach über Ihren mobilen Browser.

Kundenservice

Den Fruity Casa Kundendienst erreichen Sie rund um die Uhr per Live Chat. Selbstverständlich können Sie auch per E-Mail um Hilfe bitten, falls Sie es nicht ganz so eilig haben. Wie wir es von anderen White Hat Gaming gewohnt sind, erfüllt auch der Fruity Casa Kundendienst unsere hohen Standards in Sachen Kompetenz und Freundlichkeit. 

Sicherheit und Fairness

Fruity Casa schützt Ihre persönlichen Daten und Transaktionen mit der SSL-Verschlüsselungstechnologie, die auch beim Internet-Banking und in den meisten Online-Shops zum Einsatz kommt. 

Durch die Lizenz der angesehenen maltesischen Glücksspielbehörde (MGA) wird sichergestellt, dass alle verwendeten Zufallsgeneratoren regelmäßig überprüft werden. Ihnen wird somit zu jederzeit ein faires Spielerlebnis mit absolut zufälligen Spielergebnissen gewährleistet.

Online Casino Test: Fruity Casa

Hinter der grellbunten Fassade von Fruity Casa finden Sie eine ausgezeichnete Online Spielhalle. Der kompetente Kundendienst und die fantastische Auswahl an Spielautomaten sind nur zwei der vielen positiven Aspekte dieser Online Spielbank. Auch in puncto Vertrauenswürdigkeit überzeugt Fruity Casa auf ganzer Linie.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Fruity Casa Casino hinterlassen haben.

Alle Beschwerden anzeigen
Beschwerde einreichen
Unprovoked change of bet issue not investigated properly
Dear friends,

I would like to share with you my incredible and sad experience.

I made a 100 EUR deposit in first decade of May, 2020 and everything was OK till...

I noticed a super strange changing of my bets during the Fruity 7 game. My bet spontaneously began changing from 0.25 to 125 and 150 during "Auto" mode (please see "screenshot 1" in attach. Note: the 4th column is a that spontaneously bets"). Unfortunately, I noticed that not immediately.

I sent a many emails about that issue and asked to investigate, but no any result till today. Just ignored!


There is a my first mail (Thu, May 7 at 3:03 PM):

"Dear support team,.

Thank you for your email.

It's easy to explain why I'm saying I did not make these bets.

I'm not a high-bets gambler. I have made a deposit 100 EUR usually and bet about 0.20-0.50 EUR during the different casino games.

You can check any session on my any game history.

But during my game session on "Fruity 7" (05-05-2020 at 21:12, approximately) something incredible happened.

I did not bet 1.2 EUR, 75 EUR and 125 EUR.

It's absolutely illogical to bet 75 EUR if I have 97.34 EUR, and to bet 150 EUR if I have 172.34 EUR...(please find attachment)

Sometimes I had balance 172.34 EUR, 159.59 EUR, 160.29 EUR during that game session. But it's not my real balance, I think. It should have been about 97 EUR I suppose.

Please investigate that issue.

Thank you.

Regards,"



This is their first reply (Thursday, May 7, 2020, 05:44:04 AM):

"Thank you for contacting https://www.fruitycasa.com

Following your request regarding your game query. In order for us to investigate further for you, the relevant department would like to know

why you are saying you did not make these bets?

Please note that bet values have changed, this can only happen on your end.

We look forward to hearing from you.

We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries.

Kind Regards,
Casino Support

Fruity Casa
https://www.fruitycasa.com
Email: [email protected]
Live Chat available on: https://www.fruitycasa.com
18+ Please Bet Responsibly - We believe in Responsible Gambling.
For more information go to: www.gamblingtherapy.org"

This is my last email:

"primakolog

Aug 21, 2020, 3:08 PM UTC

This is a follow-up to your previous request #1408507 "Re: Fruity Casa [Request no..."

Hello.
Passed more than 3 month and no reply regarding my request.
It's seems like some support team members tries to ignore my request and anyone no interested in solve that issue.
Ok.
Let's ask gamblers forum members on several sites to help us.
Thank you and bye"


And their last reply:
"Addison (Fruity Casa)

Aug 22, 2020, 1:22 AM UTC

Hi there Emin
Thank you for getting in touch.

In relation to your recent contact regarding your game query, it has been escalated to the relevant department who are currently looking into it.

Once concluded you would be updated via email with the outcome thereof.

Should you have any further queries you are welcome to join us via live chat or via email.

Kind regards
Support "


I attached from "02" to "08" pictures for additional prove.

Thank you,
staus Gelöst
Problem with delayed withdrawal
On 31st May I submitted my withdrawal for 21000 Nok (2100 euro) with fruity casa casino. I never recieved any e-mail asking me to verify my account so on 3rd June I talked to online support to enquire about my withdrawal it was then that they said I had to verify my account. I sent all my documents in straight away on 3rdJune.

Today 8th June I still had not recieved any communication from this casino so again I had to go into live support and upon this I saw that they had sat my withdrawal back into my account. The reason I was given for this was that the withdrawal had been requested for too long so therefore they had sat my money back, but first they tried to say that I had cancelled my withdrawal so basically the agent I talked to lied to me.

The agent was not polite or helpfull at all. I made my withdrawal request again today and was told that I have to go through the 72 hours waiting process again. This is a joke I have waited since 31st May so I believe I have been very patient and have waited long enough.

So I am wondering aren't they breaking their terms and conditions?
staus Gelöst
kr21000
Withdrawal Requests Reversed Without Reason
i had requested a withdraw on 30 october for 9000 euro from fruitycasa, after continuous follow up on email and chat they reversed the withdraw on 7th november without any intimation and they are still not giving any reason as to why they are not processing my withdraw and continuously saying that its under review, due to this issue i lost almost 400 euro due to betting with them (the money which i had requested for withdraw).
I have requested a new withdraw and request you to please assist in getting the payment.
Thanks
staus Ungelöst
€9000
No answer or verification
Hello..
So i gave them time now im tierd of waiting so going to make a complein.
So i made an accaount and got the 150% and i read the terms and played out the big wager that they had and managed to win some(1500e). After that i started to do my verification process and they only do it thru mail so i sent evrything they asked for 13th oct.
After a week i wanted to see why nothing was happening i go to their live support on the site and started talking. When i give them my account information they are saying that i dont even have an account on their site even tho i am logged into the account as we were talking.
So now i gave them 10days and tierd of waiting for a process that takes 1day for other casinos. I got printscreens of my account and my withdrawal if its needed..
Hope to get some answers :)
staus Gelöst
€1500
Withdrawal reversed again and again, no answers since 16 days
Hello, I got some freespins at Fruitycasa and won a little amount. At the 13th December I withdrawed with Bank as there was no Neteller available. It said two days reversible. At the 17th I asked for my withdrawal status and got this answer: “We have reviewed your account and find that the method available on the account is disallowed for cash outs. Please cancel the cash out on your end and make a minimum deposit (without selecting a bonus) then request the cash out to the new method - you may peruse the available methods available to you within your region eg ewallet or Skrill or Neteller.” So I was pressed to deposit. I deposited with Neteller, played the money once through and withdrawed with Neteller. At the 20th I asked and got from the support that I MUST reverse it because of any Neteller delay and withdraw again. I did it. The 27th I logged again into my account and it was still not done. Instead of processing the withdrawal they reversed it to my casino account and I asked why they did this but I not got any informative answer. I withdrawed again and still nothing happened. I never got any verifcation mail but all the support emails reached me so it can not be my email adress. It would be nice if you can help me please.
staus Gelöst
Delayed Payment & Verification
On June 16th 2017, I requested a withdrawal for £1400.20. On the same day I was asked to sent documentation, which I did. June 17th they closed my account saying I was abusing their promotions and they will be sending me my £1400.20 once my documents were verified. On June 18th, they asked for a new verification document because it was too old. I then waited for a recent utility bill. On July 5th - I sent the new document, they then tried to process the withdrawal to my credit card however it did not work. Only July 6th they asked for a bank statement showing IBAN and SWIFT/BIC Code + name and address + bank logo. i.e. full bank statement showing all 4 corners. I sent everything on the same day. (Received confirmation from support that they received it) Now again I asked them on the 10th/11th/12th of July, what is going on with my withdrawal ? Their response was they have not received my bank statement. :P So I have sent it to them again (July 12th). The only reason why I am writing this complaint is to have it sorted it out in the professional manner,I feel their email support and chat are not direct and do not see previous email history. Thank you
staus Gelöst
£1400.2
Refused my payment and closed my account
I opened an account at Fruity Casino after seeing it was well reviewed here any elsewhere. They offer a bonus for new players and I deposited £30 and received a £45 bonus. After playing for a short while I won about £800 and then continued to play various other games. I had read all the terms and conditions before playing and was careful not to play any of their exlcuded games or break any other rules because I have had problems with casino terms and conditions before for. I submitted all my verification documents which were accepted, and requested a withdrawal the same day. This morning I have received the following email from the casino: Dear Matthew After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 of the general terms and conditions http://www.fruitycasa.com/?page=terms the following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account have been returned to you. 3. You are banned from the group. If you attempt to open up any accounts on the network all transactions will be voided and deposits returned to you and accounts terminated. A list of sites can be seen by following this link https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=38720 Regards Casino Management They have closed my account, and not told me why. They have also closed my account at Hello Casino where I also won a considerable sum the following day. On both occasions I have not broken any of their terms and conditions and they are not telling me what I have done. I would like them to pay me my balance from my Fruit Casino account and my Hello Casino account because I have don nothing wrong.
staus Gelöst
£800
Allow me to play after asking for permanent account closure twice!
Hi there, firstly thank you for allowing me the opportunity to present a complaint. On 25th May I sent a very clear instruction to Fruity Casa to close my account ( this followed some heavy losses on my part the night before ). I received an acknowledgement and sent yet another very clear instruction to permanently close my account on 26th May. Despite this I then received an unsolicited email from Fruity Casa on 30th June telling me that they value my presence and urging me to to quick to take advantage of 2 bonuses. Regrettably I was able to log in and I lost a deposit of euro 310. I believe that Fruity Casa has violated a code of practice here by contacting me after 2 very clear instructions for permanent closure of my account. I request full refund of my deposit of euro 310. Thank you again.
staus Gelöst
€310
Closed my account and refused to pay winnings
I opened an account with this casino I made a few deposits I played through the bonus requirements and I won some money I was really cruft id won that much so I withdrew the money which was £3275 I sent all the documents they asked for and I got an email back saying they had received my documents and they would pay me as quickly as possible that was at 1.20 in the morning I woke up to an email saying ur account is now closed as requested. So I went on live chat to see what was going on to be told I had sent them an email to close my account which I havnt sent. All they can say is it's from an email address with my email attached to it. I can honestly say I havnt sent that email they tell me that it was sent at 11.48. What I don't understand is I was on the site at that time playing so why would I sent that email to them. I've been on live chat a couple of times to try and sort this but all they keep saying is they are looking into it. They are refusing to reopen my account and refusing to pay me my winnings. I really don't know what has gone on I must of been hacked or something because I didn't send that email all I want is for this to be sorted
staus Gelöst
£3275

Beschwerde-Statistik

Gelöst 8
Durchschn. Betrag $ 2,513
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
7.8/10 ● 196 Bewertungen

Top-Bewertungen unserer Spieler

JasperHa badge
8/10

Great bonuses, welcome bonus of 150% and 10 free spins on sign up with no deposit, and I like their Netent slots.

They offer Netent slots which are the best, but I would like some more variety.

hilfreich ()

Hey JasperHa :) Thank you for your nice words, really appreciated :) Happy that you liked our welcome bonus! There are actually more softwares beside NetEnt: NextGen, BetSoft, Thunderkick, Leander, Elk Sudios, Amaya, Aristocrat, Quickspin, Ezugi.. You can try out them as well :)

user avatar
lene17 badge
9/10

I like the no deposit bonus fruity casa offers. Also like the different games they offer. Great promotions and just a great online casino!

hilfreich ()

Hi lene17 :) Thank you so much for your lovely review and high rating! Unfortunately, there's no no deposit bonus at the moment, but I'm happy that you like our promotions overall :)

user avatar
fb_658584854281161 badge
10/10

What a wonderful casino, fresh look and easy wagering requirements the freespins are also smooth and silky I really enjoyed playing here and the support lady seemed very hot and sexy and didn't have the standard 40 benson voice with the deposit deposit attitude.

The pending period is I feel "stoneage" and outdated, but compared to the 28 working day period I'm experiencing elsewhere it ain't too bad in retrospect.

hilfreich ()

Woow Michael, what an amazing review! :) It put a big smile on my face, especially the part about support lady :D Thank you so much for a wonderful comments and 10 stars rating!

user avatar
ejlev78 badge
7/10

I think there is a very good variety of different games. The site is very easy to use and I found there to be a good variety of different Bonuses and promotions.

I can't really think of anything I don't like on this gaming site. I enjoyed playing the games and the site was easy to use.

hilfreich ()

Thank you so much, ejlev78 :) Lovely to read about your nice experience with Fruity Casa, without anything you didn't like :) Cheers!

user avatar
Robbert badge
10/10

FRUITY CASA best casino in the world play people.Gooooo

Nothing nice games, fast payouts, everything is very good... 10 points

hilfreich ()

Hey Robbert, you're a legend :D Thank you so much for this amazing review, for recommending Fruity Casa and giving us 10 stars! I'm so proud to read that you think we're the best in the world!!

user avatar
fb_1239722316057206 badge
8/10

I like the new type of design, lot kind of games, wagering requirements of 35 times for bonuses is okay.

Minimum deposit of 20, they could offer some more free spins when a new slot is available.

hilfreich ()

Thank you very much, Andras :) Lovely review and useful feedback! We have special bonuses, which include free spins on top of match bonus, everytime when we add new NetEnt game :)

user avatar
fb_1030487707012059 badge
10/10

Nice site with outstanding promotions, very nice layout, lot of interesting features and games.

hilfreich ()

Thank you, Łukasz :) Great to read you consider our promotions as outstanding, that's a big compliment! Also, 10 stars rating received from you, makes us really happy!

user avatar
fb_1314041445288432 badge
10/10

I like spending time with my family but when I have time I like to play at Fruity Casa Casino they offer good bonuses and they are always friendly.

hilfreich ()

Hey Bignetta-Bibi :) Thank you so much for your lovely review and for being our regular player :) Greets for you and your family!

user avatar
Inaktiver Benutzer
10/10

In the sea of online casinos, its not easy to be the best one and it's not an easy job writing review about casino where our dear Jelena started working last year. I wanted to write this review a long time ago, but I felt a bit uncomfortable that someone who is following AskGamblers forum would think I did it only because our Jelena is there. I wanted to sign up as soon as I heard our Jelena is there and I must tell you, I had a dream about her becoming casino manager.

I saw many improvements on their website since Jelena started working there and I think they did a good job. Site looks very simple and comes with delicious and fruity name, bear in mind they are new casino in this industry and no doubt we gonna see much more from them.

Not sure, but they might lowered WR requirements too. I see more bonuses and I like to see their TC's highlighted red. They are one of the AskGamblers certified casinos which means, you can trust them. Site looks simple and it's easy to use.

I have won 50 euro bonus from their facebook contest, unfortunately for me I had problems with charger and I can't recall what was the game back in November where I won Jackpot!

The moment I saw Jackpot on my screen, my heart stopped, but not only heart, my whole screen was gone due to charger issues.

Still, I can tell that I had great experience and this casino is one of the first on my list to make a deposit. I had no chance to use my bonus due to my broken laptop but hitting jackpot your first time is more then great. I am so sorry I can't share it on forum,as it was truly amazing! Fruity Casa, I wish you a good luck and you did a great decision when deciding to hire our Jelena, I feel so much better and looking forward to see all the things that you have prepared for us .

Keep up the good work guys!

hilfreich ()

Thank you SO SO much, my dearest Awena! I'm speechless! You were always such a big support and amazing friend! <3 What was that with a jackpot?? You hit it in Fruity Casa?! I'll contact you to get to know more :) Kisses!

user avatar
fb_1007956129269027 badge
9/10

I recommend this casino.... is very good. Nice bonus, fast payout, good technical help.

hilfreich ()

Thank you very much, Kar :) Truly nice of you to recommend Fruity Casa to other players! :)

user avatar

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