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Del Oro Casino

Unsere Bewertung CasinoRank
9/10
CasinoRank
Spielerbewertung 315 Bewertungen
9.5/10
315 Bewertungen
Beschwerdebeantwortung 7 Beschwerden
2 Tage durchschn. 7 Beschwerden

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Ansicht des Redakteurs

Del Oro Casino ist ein stilvolles Casino, das eine Auswahl an Spielen von Top-Anbietern bietet. Einige der Spiele sind kryptofreundlich und das Casino unterstützt sichere Transaktionen. Der Live-Chat ist rund um die Uhr verfügbar, falls Sie ihn benötigen, und das Casino ist auf jedem Gerät verfügbar.

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Del Oro Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://delorocasino.com/
Gründungsjahr
2023
Lizenzen
Curacao
Unternehmen
JNAGcur B.V.
Partnerprogramm
Big Time Partners
Sprachen
Arabisch, Chinesisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Hindi, Italienisch, Koreanisch, Norwegisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Türkisch
Typ
Instant Play, Krypto Casino, Live Casino, Mobile, Sport

Allgemeine Informationen über Del Oro Casino

Del Oro Casino ist ein Online Casino, das Tausende von Spielen von Top-Anbietern beheimatet. Es ist auch eine Sportwetten-Website, aber wir werden in unserer Casino-Bewertung nicht über Sport sprechen. Sie können jederzeit unseren Sportbereich im Forum besuchen.

Das Casino unterstützt eine Liste von Sprachen, die wir oben aufgeführt haben. Sie können jederzeit Ihre bevorzugte Sprache auswählen. Das Casino unterstützt auch alle neuesten Geräte, einschließlich Smartphones und Tablets, falls Sie mobile Casinos bevorzugen.

Unten finden Sie unsere detaillierte Casino Bewertung, aber Sie können diese Seite auch nutzen, um die Casino-Bewertung und die Beschwerdehistorie zu überprüfen und Ihre eigene Bewertung zu schreiben!

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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Del Oro Casino hinterlassen haben.

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Beschwerde einreichen
Del Oro Casino - Has not checked my KYC in over 2 weeks

Hello,

I uploaded my KYC to Del Oro casino over 2 weeks ago (Just prior to Dec 14th). They only request a selfie and a passport picture.

They have not changed from 'Verification Pending' status for over two weeks.

I have communicated with chat numerous times, and they say they are behind, but I should keep chasing. They keep telling me to email to chase. When I emailed and chased, I filled out a questionaire but the documents still have not been checked. I feel like I'm just emailing for the sake of it now.

My issue is that I have 70 euros in the account, I cannot withdraw as a result.

Help would be great.

staus Gelöst
€70
Del Oro Casino - Crypto Payout sent to an old stored address
Hi,
this is the second time the Casino sent my coins to an old wallet from me that isnt accessible anymore by me. 25 SEP and 28 NOV. Overall approximately 220 Euro.

It seems the Casinos has stored the address still in the backend, while the address you fill in frontend is not taken by the System. I explained many times to the Casino.
I found out on the blockchain which address this was. Fortunately I made a Screenshot of the payout including the address on Friday. This old wallet received the Funds, while they told me I am the only one who can decide which address they use.
Because of the sensitivity of data I can provide the screenshots to askgamblers.
Its clearly visible this address was wrong and the wallet was Not active since June 2025.

Due to this error I was AT no point able to receive any money or win an I think it would be fair to send me 600 EUR to a correct wallet. My deposits on friday werde around 1k Euro.

Due to the big Bug I recommend, they investigate their Systems. I also tried to solve this with the friendly Chat that doesnt answer anymore.
staus Abgelehnt
Del Oro Casino - Pending refund after 3 months
Very good afternoon. 3 months ago, the casino “Del Oro” asked me for the necessary documentation to process a refund of deposits made on their website, valued at about 1500 euros. After several messages with no response from “Del Oro”, I am contacting you to speed up -and finalize- the refund. I am sending a screenshot of the exchanged emails. You can see that the casino itself wrote to me on January 15 as follows:

"please provide an ID and a selfie which is necessary KYC in order for our team to issue a refund so we can save time throughout the process".

I rely on your help to resolve this matter. Thank you very much.
staus Gelöst
€1500
Del Oro Casino - Withdrawal FEE too high

I deposited €300, I won €1000 after a bonus hunt and I withdraw €1000 but the casino let me pay €990 FEE so I only received €10 in my bank account.

I had contact with live support but they keep telling me I have to talk with the financial team but they keep ignoring me.Then also some friends of me were playing slots and hunting it , they wanted to see who would have the best bonus pay out of the end of it, but because they played on the same IP address their accounts get blocked and the casino just took their money and never replied on them of just gave their deposit money back.

That’s not the way how you should handle things. It’s clearly written in their policy that you can cancel the bonus at any time and withdraw your winnings .

staus Gelöst
€1000
Del Oro Casino - Account closure with balance worth 3k euros
As of today, my account was closed apparently due to new regulations (people located in France had their account bein shut down). I didn't receive any email about it, but more importantly there is still money in my balance.
My balance is worth 3065 euros when my account was shut down today (8th of december 2024).

I sent an email to Deloro support but have not received any news yet.
staus Gelöst
€3065
Del Oro Casino - Del Oro withholding my winnings 980 EUR
Hi there.

I hope you are well.

I recently had a small win at Deloro Casino on the 17th September. The amount was €980.

My account is fully verified and I have had withdrawals previously.

When I tried to withdraw, the site said I needed to verify with a selfie. I inquired why, and live chat said they had noticed some 'bonus abuse' and as a result my account was temporarily blocked.
My winnings were then removed.
No firm reasons were given and no breaches of terms or details of the 'abuse' were stated.
They then alluded to believing that I was involved in some sort of bonus abuse group, but 'may have been mistaken' and asked me to send them a bank statement showing a transaction linked to my Neteller account, which I used for depositing. I did this the same day.
I have attached screenshots of the entire live chat conversation, from the beginning of the issue until my most recent communication to follow it up. I have highlighted the sections where the so called 'abuse' is mentioned.

I have made a formal complaint by email and have followed this up on a number of occasions, but I have not had any response. I have attached screenshots of all of the emails I have sent.
I have also attached relevant screenshots for you showing the win and the administration removal of the money.

Any help would be greatly appreciated.
Please don't hesitate to ask if you need anything more from me.

Kind regards.
staus Gelöst
€980
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Gelöst
$2300

Beschwerde-Statistik

Gelöst 6
Durchschn. Betrag $ 1,559
Durchschn. Dauer 19 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
9.5/10 ● 315 Bewertungen

Top-Bewertungen unserer Spieler

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