Crazy Fox Casino

Crazy Fox Casino - 2500 EUR withdrawal delay

€300

Dear AskGamblers Team,

I am waiting for over 7 days for my withdrawal. I withdraw on 03 Apr 2023 via Bank transfer and nothing is happening. The Crazy Fox Support is telling me every day to wait but I waited enough long now. My account is fully verified. It is about 2500 EUR. They have everything they need and still don't pay out.

Regards

Nemacyst

Crazy Fox Casino - Disabled account and not doing anything about it to get it resolved

€2500

I have had multiple €5000,- withdrawals, untill the 15th of september out of nowhere my account got disabled.

I keep in contact with my ''VIP Manager'' named Elisabeth, she keeps saying that a different department has to check my account??

I have been fully verified on the website, and my account stays disabled for no reason.

I have a balance of almost €30.000 total, and they don't do anything about to it make me feel like it will be okay, I don't even get answer to why this is happening and why.

Since they have no license anymore in the Netherlands, they have to pay out my full balance.

Crazy Fox Casino - Withdraw of 5900 euro

€30000

Hi, I have been playing at crazy fox casino, and made many deposits, my account is completely verified, and now for once I actually won. And wanted to pay out me money, the 5.000 was withdraw the 11/5/21 and the 900 was withdrawn the 19/5/21

None has gotten into my account even though they keep telling me to wait over and over again and again. They keep telling me I am being handled by the appropriate department. They cant give me any time frame, they simply just will not pay out what they owe me.

As the screenshots provide you with relevant information of my payouts and deposits.

Please help me get this in order, it can't be right that they can accept deposits within seconds and spend weeks paying out.

If anymore information is need please tell me I have a 40 email conversation also if you need it where they are just delaying themself again and again.

Crazy Fox Casino - Self exclusion with under casino with same licence

€5900

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Crazy Fox Casino. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates CrazyFox casino and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with crazyfox and deposit the following amounts

Crazyfox

500euro - 11/8/20

900euro - 11/8/20

500euro - 11/8/20

500euro - 8/8/20

1000euro-28/7/20

500euro- 28/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted crazyfox by email and again emailed saying I wanted to close my accounts due to gambling issues but only then were all of my accounts deactivated across the N1 interactive casino network.

please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

Please note I have used the same credentials as my bobcasino account with crazyfox

Name: < removed >

DOB:< removed >

Address:< removed >

Beschwerde-Statistik

Gelöst 5

Durchschn. Betrag $ 8,974

Durchschn. Dauer 29 Tage

Durchschn. Antwortzeit 17 Stunden

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Spielerbewertung

8.5/10 ● 22 Bewertungen

Top-Bewertungen unserer Spieler

Caramelqueen

8/10

Great layout. Beautiful games. The contact with customer service was 👍🏽
I had a withdrawal and I also needed to be verified, so I asked what they needed from me. Verification was done in a couple hours and the money was fast in my bankaccount.

Nothing to dislike, if you win you get your money that is the most important thing!! And if you lose you can get a cash back!! So keep up the good work crazyfox☺️

Dear CARAMELQUEEN, We are happy to have a chance to thank you for choosing our casino. We’re so lucky to have customers like you! We enjoyed reading your detailed review and truly appreciate your efforts. Customer satisfaction is always a number one priority for our team. We strive to ensure every customer is satisfied with the service we provide We wish you only big wins and awesome experience with us. Kind regards, CrazyFox Casino team

Crazy Fox Casino vor 4 Jahren

Niek

10/10

Hi, so I gave crazy fox casino a try yesterday I was very surprised in a good way about the look and feel of the website.

Not only that, they give 20% cashback from all your losses. That is a casino that not thinks about there selves but also for there players, so how is this a good business model? But for us players is very good.
Also nice fact, got a 5000x win!!

I really aint got nothing negative to say, there are a lot of casino's its very hard to find the right one for you. I played first time and they really did what they say, cashout within 4 hours, that's with verification. This will be my regular casino from now on.

Dear NIEK, Thank you for your feedback! We are delighted when players enjoy the game in our casino. We are pleased that you enjoy your experience in Crazy Fox Casino. Furthermore, we are happy to read your review on our casino! Thank you for highlighting our cashback and the cashout process. Please let us know if you have any additional questions, or comments, or if we may be of assistance at any point in the future! Sincerely, Crazy Fox Casino Team

Crazy Fox Casino vor 4 Jahren

mustafafafa

8/10

I liked the interface. Everything looks good and fine, games are downloading fast and no help is needed. The support is really helpful.
So I can recommend this place.

Dear MUSTAFAFAFA, We are pleased that you enjoy your time playing here. Thank you for sharing your feedback with us. Please let us know if you have any further additional questions, concerns, or comments. Our support will be more than happy to assist you again. Have a good one, MUSTAFAFAFA ;) Sincerely, your Crazyfox Casino Team

Crazy Fox Casino vor 4 Jahren

nitish_mort

8/10

I come to the casino for another dose of adrenaline. Well, sometimes for the winnings, if luck smiles. Even if I am not lucky, I do not dwell on it, take losses easier.
That's the other side of the coin. I noticed that with experience the percentage of losses decreased. The casino does not use special technology to discourage its customers.

Dear NITISH_MORT, We are really appreciate you taking the time out to share your experience with us. Please be advised that gambling at an online casino should always be aimed at entertainment. Let luck always smiles to you in Crazyfox Casino :) Have a good one! Sincerely, your Crazyfox Casino Team

Crazy Fox Casino vor 4 Jahren

Darius21

9/10

Recently I discovered this online casino and decided to give it a try (after years of playing on other platforms). The casino has plenty of options (slots, live games, table games, etc.). I really don't miss a thing there and I know they will expand in the future.
From my experience, CrazyFox seems legit and trustworthy (I consider myself an experienced player). 24/7 Live Chat Support is also good.

However, what keeps me at CrazyFox is actually the dedicated VIP Department account manager who was appointed to me within a month of playing, named Christopher. He is available 24/7. I think he is the true gem of this casino, uplifting my in general good experience on CrazyFox to a great experience. I give CrazyFox for now 8 stars (with a little room for improvement in the future), but Christopher/the VIP account managers deserve nothing less than the maximum, 10 stars. So I ended up on the average, 9/10.

Keep up the good work!

There are in my opinion two cons, namely 1) the withdrawal limits per day, week and month, and 2) the requirement to bet x3 on deposits (instead of x1) before you can withdraw money from your balance, including winnings.

Dear DARIUS21, Thank you for your feedback! We are delighted when players enjoy the game and the support team in our casino. We are pleased that you enjoy your experience in Crazy Fox Casino. Regarding limits and x3 wager requirements in our Casino, they are mentioned in the Terms and Conditions of our site. Feel free to check them right here: https://www.crazyfox.com/terms-and-conditions. Thank you for understanding. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future! Sincerely, Crazy Fox Casino Team

Crazy Fox Casino vor 4 Jahren

K1234

10/10

Good casino with clear and concise support. The choice of games at crazy fox is good and the site is good and practical, also when using your smartphone with no lagging at all.

Dear K1234, We are happy to read your review on our casino! Thank you for highlighting our support and the variety of games. We wish you a pleasant pastime with us! Warm regards, Crazy Fox Casino Team

Crazy Fox Casino vor 4 Jahren

EllieMay1775

9/10

I don't need much more than what crazy Fox can offer me. Genuine excellent whit glove service and just really easy to play. No drama when you cash out and they are quick to answer your questions and also pay you. Not much negative to write about here. Crazy fox just plays.

Dear ELLIEMAY1775, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. Please let us know if we can be of any further assistance to you. Have a good one, Ellie :) Sincerely, your Crazyfox Casino

Crazy Fox Casino vor 5 Jahren

zeljko000

6/10

This one I quite well. I like the customer support they have, I also like the bonuses they offer and this wide range of games, it is really helpful, when you want to enjoy and play.

The downloading of games is expected to be better, cause it is quite slow. I had to miss two spins, because the site was slowing down. So it is a minus.

Dear ZELJKO000, Thank you for leaving such a nice review. We are working hard to meet expectations like yours. Please do not hesitate to contact our customer support service in live chat or via email [email protected] in cases like this one described in review. Be sure we will provide you with efficient assistance. Hope you do not lose your free spins in the next time. We wish you a pleasant game and good luck! Sincerely, your Crazyfox Casino

Crazy Fox Casino vor 5 Jahren

Eddieman

8/10

Really having a lot of fun so far at this site. Really happy with all aspects, including Customer service which so often goes begging. There are some big tourneys, quick 5 reel slots and more software providers than you will ever see. Nothing to complain about so far here.

Dear EDDIEMAN, We are sincerely grateful for leaving such a nice review. We are pleased that you enjoy your experience in CrazyFox Casino. You have made our day! Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. May good luck and fortune always be on your side! Sincerely, your CrazyFox Casino

Crazy Fox Casino vor 5 Jahren

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