CosmicSlot Casino

CosmicSlot Casino - No withdrawal agter 6 days

€1500

The reason for my contact today is because cosmicslot Casino is not paying my 500EUR withdrawal after 6 bussiness days, when I try to contact their support team through Live Chat, it's always the same answer that tells me to keep waiting without any updates, and when I contact their email I get no answers. On there site it says that withdrawal tooks 3 days but it isn't when I losing always and finally whanted to withdrawal they keep waiting me for it

I'm afraid I will not receive my money, so I contact you guys as my last option to help me in this case.

CosmicSlot Casino - Casino cancelled pending cash outs

Hi,

My account has been fully verified with this casino before, I had 3 pending cash outs of €500 all 24hrs apart as per the casinos terms and conditions. They have been pending since 5th/8th & 9th of Feb, 2025. I also have another 3k balance on my account that I won on 9th Feb and was waiting for the 24hr period to pass so I could request another cashout. The website says €1000 per transaction, but it will only allow €500 Withdrawal per transaction.

The casino have emailed me today requesting me to upload ID and address again, I have no problem doing this. But the site does not give me the option as my account has already been verified. I contacted support they told me to email KYC finance dept. I have emailed them and attached the requested documents. I now have €4,500 balance back on my account.

I feel this casino is trying to stall payments In the hope that I use the balance up.

Please help AskGamblers, this is extremely frustrating.

CosmicSlot Casino - Cosmicslot delay payment

Hello, I started to use Cosmic slot casino, made a deposit. All was good. But now I'm waiting for withdraw more than 5 days, from live chat support I didn't get any answer, they just repeated the same. " Your withdrawal will be soon as possible". They not allowed to ask for more than 500, so I asked for 1 withdrawal of 500e. They are trying to scam me or delaying on purpose, without any information on what's going on. It looks like scam site, but let's see, if ask gmablers can help with this case. I uploaded screenshot where u will see my pending transaction and hope u will help to solve this problem with cosmic slot and their bad behaviour. Thanks

CosmicSlots - Prize from a competition not rewarded

CosmicSlot Casino held a competition on their social media platform where they would award 150 euro and 150 free spins to 3 lucky winners.

I participated in the contest and I was among the 3 players that won the draw.

I received a private message on my account to submit my email address that’s linked to my casino account and I did. They said that the rewards would be credited to my account in max 48 hours. The draw took place on 30 May!

After 3 days I messaged them again on both their social media and on live support on their site but they didn’t even answer on social media and on their platform the support said the appropriate person was looking into it.

6 days have passed, and no response! So I decided to open a complaint here

Ungelöst

€50

CosmicSlot Casino - Delayed cashout

Cosmicslot casino don't process withdrawal from 15th January , account was verified 16th, They also don't respond to emails 4 days already. Live chat can't help, only ask to wait for replay from Financial department. Waiting week or more for verified account I think is too long. I already lost back €400 and €500 is pending from 15th January.

CosmicSlot Casino - Deposit amount did not appear in the casino account

Made a deposit of €20 in Ethereum on January 7, 2024, but haven't received it in my account so far. I've repeatedly spoken with live chat but haven't received assistance. They ask for the same documents and pictures each time. They say the finance department is handling it and it should be resolved soon, but there have been no results so far. They don't care.

CosmicSlot Casino - No 2nd deposit confirmation

€20

The situation is this: I played on this site Cosmicslot, everything was fine, and an unpleasant situation developed. I transferred 700 € and 100 € to the Cosmicslots game account on November 15, 700 € was displayed only on the 16th, and 100 € still did not appear.

I wrote to their support service, to which I was told that the information had been transferred to the financial department and wait for an answer, there was actually no answer.

Then I started writing to the financial department myself, to which they did not answer me. Then they told me that supposedly my transaction was not sent to them I received it, but my money went to them, because I called my bank, the bank said that the money was in their account. I sent them all the screenshots from the bank, to which they still do not answer me

CosmicSlot Casino - Delayed and declined payment

€100

I have repeatedly tried to withdraw my winnings and they keep declining. I am verified as I sent all documents they needed. I have only received 2 withdrawals on the 23rd of June, and the 29th of June both for $ 650 CAD. There is $4000 left. Attached are screenshots of canceled withdrawals. I received an email stating my next withdrawal would be on the 3rd of July, in good faith I waited 6 extra days. I have emailed the financial department twice with no reply, customer support telling me to email the financial department, and also their live chat service which told me they could not help. So here is my complaint. Quite obvious purposeful delay.

CosmicSlot Casino - Delayed Skrill verification and payments

$4000

Dear Ask Gamblers team,

Since I got the wager done and got myself a nice win about a month ago, the kyc/verification process is very delayed/frustrating.
The deposit was done with ( skrill prepaid/virtual card - keep that in mind ). So the only way to withdraw is through bank/IBAN.
Once I got my papers/id/bank notes/card screenshots I sent them to the kyc department and got and email back asking for a card screenshot with my name on it ( Skrill currently does not issue a name on the virtual Card ) - So I sent a video recording with my Skrill account showing name on the Skrill account and then the card under my account, but with no luck unfortunately.

At that time we were past 20 days from the initial KYC contact and got really frustrated with the process and got in touch with a live chat agent within the casino, suggesting to deposit a small amount with Skrill balance and withdraw then with Skrill email/balance in order to accelerate the kyc/withdraw process. So I did deposit a small amount with Skrill ( without playing ofc ) and then immediately issued a withdraw with Skrill. Then I asked for the live agent to reissue the kyc department to initiate the kyc for Skrill but with no luck yet.

I already sent the passport/true skriller/ selfie with casino documents on the [email protected] 5 days ago with no response yet.

So here I am submitting a complaint in order to find a resolution to the problem I'm experiencing.

Thank you.

€1200

Beschwerde-Statistik

Gelöst 11

Durchschn. Betrag $ 745

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.2/10 ● 694 Bewertungen

Top-Bewertungen unserer Spieler

Kaas42

10/10

Cool casino) There are many providers and live games. I liked the bonus store and I don't have to wait for the promotion. The support is fast. It's fun and I'm looking forward to big wins. Thank you.

The only sad thing is that there is no Neteller payment method. I use it often and I hope that the casino administration will add it in the near future. The more methods there are, the easier it is to enjoy the game.

Misschelbikate

5/10

I have really enjoyed this casino its games. Its bonuses offer even if I haven’t deposited yet seem fantastic. I'v heard lots of good things. The page is set out nice and live chat is super fast.

The casino can be slow a little and sometimes not load at all... Needs to have cash back offers or more bonuses that match players log in and play time. Also text messages for bonuses should be a new thing also.

little52

9/10

A new casino that I like very much so far. The page structure is clear and well structured, the selection of games leaves little to be desired. Many methods of deposit available.

The amount of the withdrawal limit should definitely be revised. Those responsible have to look around at the established casinos. But it's just new on the market and: Nobody is perfect. Otherwise I can't say anything negative yet.

crimonel

10/10

Ich finde das Casino echt super! Es ist nicht kompliziert oder zu aufwändig gestaltet, so das Mann sich dort schnell zurecht findet. Der Kunden Support ist sehr freundlich und kompetent. Die Spiele-Auswahl sowie die Spiele-Anbieter sind wirklich echte Sahne, wie z.B. die Playtech und seine Slotspiele. Ich liebe einfach Playtech-Spiele, genau so wie ich mittlerweile auch das Cosmic Slot Casino und seine top Spiele-Angebote liebe.

Natürlich muss man über die nicht so tolle Dinge, die bei mir persönlich nicht so ganz ankommen auch berichten. Es sind in großen und kleinen zwar nur 2 bestimmten Punkte die etwas stören, aber ich finde es es wichtig, dass erwähnt zu haben.

Punkt 1: Der maximale Auszahlungs Betrag pro Tag sind leider nur 400€ 😟
Da hätte ich mir ehrlich gesagt etwas mehr gewünscht.
Und jetzt kommen ich zu Punkt 2: Es ist eigentlich nicht so tragisch wie bei Punkt 1 aber finde ich trotzdem wichtig und zwar geht es sich um die Auszahlungsdauer von bis zu 24 Std. Auf's Direkt-Banking oder Online-Banking Konto. Ich Frage eigentlich wieso? Das ist doch eigentlich eine Sache von ein paar Sekunden oder etwa nicht? Bestätigen, auszahlen und fertig. Aber na ja, vielleicht ändern sich zukünftig da noch einige Dinge, also einfach mal abwarten!

Ivakn

9/10

A large selection of providers, a high-quality website and a huge number of payment systems. Support responds quickly and to the point. The bonus program of the institution is well developed for both new players and long-time players.

There are minor problems with the translation into Russian, but this does not affect the overall picture. Not quite a convenient mobile version of the site, when you return back, you sometimes get to the registration page. No more problems found.

Inaktiver Benutzer

vor 4 Jahren

10/10

This one is a nice place. I liked my game, everything was fast, wide range of games and the support chat helped me a lot. So I can recommend this place for your game.
The truth is I really liked the site. Nothing I can resume is negative about this casino. Overall good experiences.

Justus23

8/10

Looks like a nice casino. Tried it a couple of times. Good selection of games and providers. I can only recommend it to everyone. Very good design. You will never be bored! A great welcome bonus!

Inaktiver Benutzer

vor 4 Jahren

10/10

Cosmic slots hat alle Spieleanbieter die mein Herz begehrt.
Außerdem ist es sehr farbenfroh aufgebaut was mir sehr gefällt.
Das casino ist eines der besten neuen casinos. TOP!

Thommo10

7/10

Pretty nice casino. Layout looks great, slot selection is decent and gameplay without lags and bugs. Haven’t spent a lot of time on the site so far and yet to see how quickly I can cash out but I think I will be playing here regularly.

The only thing that is a little annoying is no AUD currency option. Would be nice to be able to bank in my own currency but that’s the only dislike at the moment.

funk2die