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Bob Casino

Unsere Bewertung CasinoRank
7.2/10
CasinoRank
Spielerbewertung 240 Bewertungen
8.4/10
240 Bewertungen
Beschwerdebeantwortung 23 Beschwerden
1 Tag durchschn. 23 Beschwerden

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Meinung der Redaktion

Bob Casino bietet ein klares und übersichtliches Design und einfache Navigation. Der Kundenservice steht Ihnen rund um die Uhr zur Verfügung und kann über das Symbol in der rechten unteren Ecke aufgerufen werden. Auch die Registrierung schließen Sie in zwei einfachen Schritten und in weniger als einer Minute ab. Die Sprache der Webseite kann über das Auswahlmenü in der rechten oberen Ecke angepasst werden, mitunter auch Deutsch.

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Bob Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.bobcasino.com/de
Gründungsjahr
2017
Lizenzen
Malta Gaming Authority (MGA)
Unternehmen
N1 Interactive Ltd. Casinos
Partnerprogramm
Playamo Partners
Sprachen
Englisch, Finnisch, Norwegisch, Schwedisch, Russisch, Polnisch, Spanisch, Französisch, Japanisch, Chinesisch, Deutsch
Typ
Instant Play, Mobile

Allgemeine Informationen über das Bob Casino

Bob Casino ist ein Online Casino, das von N1 Interactive Ltd betrieben wird. Das Unternehmen wurde im Jahr 2017 gegründet und verfügt über eine Lizenz der Malta Gaming Authority.

Die Webseite ist in 7 verschiedenen Sprachen verfügbar, darunter auch Deutsch. Bob Casino verfügt außerdem über ein VIP Programm mit 22 Stufen. Mit jedem Spiel sammeln Sie Fortschritte und nähern sich verschiedenen Belohnungen.

Für weiterführende Informationen empfehlen wir unsere detaillierte Casino Bewertung.

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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Bob Casino hinterlassen haben.

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Beschwerde einreichen
Bob Casino - Persistent Issues with Withdrawal Requests for Over Two Months

For the past two months, I've been experiencing persistent issues trying to withdraw €2,000 from my BobCasino account. This is particularly concerning as my account is fully verified, and I had no issues with withdrawals prior to this period. Each attempt to withdraw results in the system canceling the request, displaying the message 'Withdrawal request canceled.' Despite following the given advice to retry, the issue remains unresolved.

The prolonged delay of two months in accessing my funds is excessive and highly inconvenient.

As a verified account holder who previously had successful transactions, I urgently require assistance to resolve this situation and ensure the successful withdrawal of my funds.

staus Gelöst
€2000
Bob Casino - The winnings are not paid
Hello. The winnings are not paid. The situation is this. I won $ 45,000. At first I was accused of a multi-account. But it is not. I passed all the checks. Although all bonuses were canceled, which I also consider a violation on their part. In the terms and conditions, a withdrawal limit of 4000 is written. $ per day, $ 10,000 per week. 40,000 $ per month. The first week paid without problems. 10,000 $ received. Now requests for payments are canceled. They write that the problem is on the side of the payment system. She rejects the payment on my part. Although from others online casino payments come without any problems to visa and webmoney.
staus Gelöst
$35000
Bob Casino - Withdrawal not apporved
I have a withdrawal standing out allready more then 48 hours and support agent is telling me 2 days in a row that the finacial department will aprove my payment shortly. My acoount is verified, all documents are approved and I did not use bonuses for my winnings.

I hope they will solve my problems shortly, because this not a fast cash out like they promise on their website.
staus Gelöst
Bob Casino - Withdrawal of €7254.50 delayed for over a week

I have a verified account at Bob Casino and already made several withdrawals, which were usually processed within 2 days.

Now my latest withdrawals are stuck for over a week and still pending. I already contacted the support twice, but they only told me to wait and that they forwarded my request to the payment department. The payment department never replied and no one can give me an approximation of when I can expect my money.

It's a shame their support can't handle this and they are forcing me to come here and try to resolve this.

staus Gelöst
€7254.5
Bob Casino - Issues with cashout

I have been trying to do a cashout with Bob casino for the pass to weeks of 1500 dollars and for some reason the keep canceling my request. I have proof of the history and cashout and documents which has been approved by them. They keep saying that my withdrawal was cancel by user which I never did and or other, which when I text them, they say to try withdrawing again. Then they will say that the cashout method was not used in my region.

staus Gelöst
$1500
Bob Casino - Casino don't pay for Maxquest tournament
Hi I am a big fan of Bobs Casino, and it hurts me to do this.

SInce a month Betsoft launched a new action game on BC.
To promote these games BC set up a sort of free roll tournament. with real cash prices
Each tournament has an end date,
When u play each account gets an user ID . ( once you played a game, this id-user is yours foreverytime you play the game.and so i became User 5073326

They first started out with 2 big tournaments with each 10 winners (€500 for the winner - €10 for the number 10)
It was new so i played and became 5th . so i won €40 not bad .


It's been 1 weeks ago since i won .
but i havent received any money

I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
Then came agent Logan who said that it took a week to pay the winners so he adviced me to wait again and contact them again over a week.
I waited a for a week and got back to support. and yes you can guess it .
Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

i spoke to a few more agents and thy all gave me the same answer.


Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A
staus Gelöst
€40
Bob Casino - Waiting for weeks on a Max Quest Tournament prices
Hi I am a big fan of Bobs Casino, and it hurts me to do this.

SInce a month Betsoft launched a new action game on BC.
To promote these games BC set up a sort of free roll tournament. with real cash prices
Each tournament has an end date,
When u play each account gets an user ID . ( once you played a game, this id-user is yours foreverytime you play the game.and so i became User 4965595

They first started out with 2 big tournaments with each 10 winners (€500 for the winner - €10 for the number 10)
It was new so i played and became 9th . so i won €20 not bad .

the other tournament i did better and became third (€150)

after these big price tournaments they started to orginize the same tournaments but with smaller prices ( €150 for the winner and €5 for the nr 10.)
I won the tournament and so €150

makes a total of €320,00

It's been 3 weeks ago since i won the first tour.
but i havent received any money, instead i didnt received nothing from al the 3 tournaments.

I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
Then came agent Logan who said that it took a week to pay the winners so he adviced me to wait again and contact them again over a week.
I waited a for a week and got back to support. and yes you can guess it .
Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

i spoke to a few more agents and thy all gave me the same answer.
Even agent MARIO (very rude) our conversation wasnt done , but he said " my shift is done i will put you on hold so you will get a new agent who will help you." (like REALY?)

Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A
staus Gelöst
€320
Bob Casino - Stalling on €8,000 payout for over a week
Deposited eur6200 with Mastercard one night on several deposits total. Deposited with Mastercard becuse they stated they pay winnings to Mastercard from my country, Sweden.

Won back on last deposit. Ended up 7-8000k. First I had to wait several days pending on my cashout. Then after complaining they say they cant pay out or refund to Mastercard.

They say I should use bank transfer.

Did this on wednesday 23 eur4000 max as they told me on wednesday. Accepted on thursday. Then another eur4000. They told me 5 business days wait. (its IBAN and EUR so never takes more than a day if they pay (eu regulations))

I had a feeling right from the beginning this will be stalling.

So now Im here on day 6 for bank transfer. Plus the stalling on mastercard. No money and live chat cant connect me with payout department. Not even give me a mail to them. They dont communicate with players. And no timetrame.

Bob, refund my eur6200 mastercard deposits. You can do that.

Then wire the rest.

You are not helpful at all.
staus Gelöst
€8000
Bob Casino - Blocking my account claiming self-exclusion when there is none

Hello,

I hope askgamblers.com will help me to solve the problem with N1 casinos group: Bobcasino, N1casino.com, spiniacasino.com, euslot.com and betchan.com. They all set self-exclusions on my account without my permission. Or maybe their system is not safe for players and someone else operated on my accounts.

I will start from saying that last year (2018) I set limits on bobcasino till November. When my self-exclusion ended I asked to reopen my account. After a few e-mails with requests I got info that my account was active now (Nov 28, 2018). When I tried to log in a pop-up info jumped with message: "You have set self-exclusion limit etc.." and I could not log in. After a few emails they told me I had probably self-exclusons in other casinos and could not log in until they end. I denied I had no limits anymore in any of the MGA licence casinos. The bob team told me to write an official email with request to open my account. So I did. I got info back that they could not reopen my account - see attached files nr 1 and 2 with the emails with bob casino support.

What is more funny I was trying to register at other N1 casinos: N1casino (Oct 31, 2018), spinia.com (Jan 31, 2019) and euslot.com (March 20, 2019).

Each time after registration my account was blocked with information that I set self-exclusion limits which is not true. I asked for explanaitions but either got no response or short info that I have self-exclusion.

The most annoying thing is that I could play without any problems in betchan.com (N1 casinos licence) untill today (March 29, 2019). I made many deposits and withdrawals without any problem. But today I coud not log in, just saw info: "You have set self-exclusion limits..." Are they serious? Who makes self-exclusions on my account? Do they have errors in their system?

I emphasise that I HAVE NO self-exclusions at any of the MGA casinos (like casinoeuro.com, betsson.com, unibet.com and many more) and would like to know why N1 casinos blocked all my accounts?

Have a look at my last e-mail sent to bobcasino support (file nr 3) on March 21, 2019 and still without any response.

Please askgamblers help me to resolve this case with N1 casinos.

Best regards,

xman07

staus Gelöst
Bob Casino - Self Exclusion issues
Last tuesday (26 march 2019 ) i started playing on a couple of N1 interactive Ltd casino's (Spinia, Euslot, N1casino and Betchan). I created accounts on all of these casino's and started depositing. Whenever i deposited I already made sure i set a deposit limit (50 euro) to prevent losing too much. I know i have a gambling problem and already have self excluded myself on a lot of casino's but with this brand/license i could still open an account. While playing these casino's I found out that I was losing too much so i set a self exlusion forever (based on gambling problem) on Betchan on tuesday 19:29 pm. About an hour later I created an account on Bobcasino (also a N1 interactive Ltd casino) and to my surprise I was not self excluded or anything. I contacted support and they told me that i could deposit and i started playing again. (this was not what i suspected) The problem was that i played a LOT the upcoming days even though i was self exluded by this casino under the N1 interactive Ltd license. I lost a lot of money and made one withdrawal yesterday. Today, when i wanted to login on bobcasino (or any other casino under this license) I saw the message stating (self excluded) and i could not login. My other accounts were also self excluded on the other brands.

I directly contacted bob casino support to find out what happend( ive been playing for three days and now see my account blocked). They told me ive set a self exclusion period forever on N1 interactive limited Ltd license 3(!) days ago and was not be able to play. But i could! Why was I able to play when i deliberately asked to self exlude myself forever on this casino's license. They only blocked me until I made a small withdrawal (which they payed out) but not when I was losing a lot of money. If I was self excluded for all casino's under that license (what they told me via chat, see attachment) I shouldnt be able to play and should get a full refund of all my deposits since then. I contacted support and they told me the issue was passed on to management but this is some serious flaw in their self exclusion program.

Self exclusion because of a gambling problem is a serious thing and if the guy in livechat can tell me my account was self excluded 3 days ago i should not be able to sign up or even deposit on this site.
please help me, i think this casino has made a big mistake letting me open an account and deposit especially when i self excluded myself forever on the same license on a other site.
staus Gelöst
€1850

Beschwerde-Statistik

Gelöst 22
Durchschn. Betrag $ 56,897
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 1 Tag

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Spielerbewertung
8.4/10 ● 240 Bewertungen

Top-Bewertungen unserer Spieler

Lorenzo1
5/10

Good welcome offer, design and choice of games, but...

Terrible support, completely lost in their offers and site and huge commission for deposit.

hilfreich ()

Hello Lorenzo1, Thank you for your feedback. We appreciate your positive remarks about our welcome offer, design, and game selection. We strive to provide excellent customer service and are continuously working to improve our support team's efficiency. If you encountered specific issues, please reach out to us directly so we can address them promptly. Best regards, The Bob Casino Team

user avatar
mellisa91
4/10

Good welcome offer on the first view, nice design and lot of game providers.

I usually play btc but they said they not issue any bonuses for btc players! Do not matter how much i deposit! Even welcome offer not available for me! And this is bitcoin casino, really??

When I asked about exchange rate support said "check in google". It's ok, but seems they don't care much about their future players. I will not stay here.

hilfreich ()

Dear MELLISA91 we do not position our casino as BTC casino, because we don't offer BTC bonuses. Sorry for inconveniences, and you are free to take all bonus offers using other currency ! Your Bob!

user avatar
judasgoat
1/10

Nothing special to like on this casino, the layout is standard, payment system standard, and they are "another casino" from the same brand, nothing special.

The casino terms and conditions of the bonus is quite strange.
Bob Casino has a right to confiscate any bonuses or winnings, received in a fraudulent manner. Bob Casino rules forbid abusing bonus offers. If such abuse is discovered, the casino has a right to confiscate the winnings and deny the player any bonus access.
I tried to give a chance on the casino to explain what is considered abuse, and they only said to make high bets on high variance games and change to low variance games with lower bet, but how is it possible since the bet size is capped on $5?
Impossible indeed, I asked which games are considered high variance and low variance and the information was denied, I can consider this casino abuse from their own TOS to flag accounts, AKA SCAM casino, avoid it at all costs, since all big wins will be nulified and nothing will be possible to get the winnings back, considering the last review made about the case.

hilfreich ()

Hello Judasgoat, We’re sorry to hear about your recent experience with Bob Casino. If you believe there has been a misunderstanding or if you have any unresolved issues, please contact our support team directly. We are here to address any concerns you may have and to provide clarification on any aspect of our terms. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with us. Best regards, The Bob Casino Team

user avatar
phillipcollins
10/10

A new online casino I was looking for
But what happened next I had no idea that's for sure...

I was having fun and spending some money
At times my bank balance didn't find this that funny...

But in the end it was all worth my while
When I received an email that made me smile...

The VIP manager that was given to me
This could be luck maybe fate her name Elly...

I can't help myself so I'm just gunna
Tell her the truth and let her know she's a stunner...

If only I could meet her in person
Even on my best behaviour I reckon we'd be flirting...

I'd do my very best I could do to impress her
Hopefully I'd get to undress her (haha)

She'd realise my name wasn't Phil but Peter
Oh the things I'd do to actually meet her...

So generous, kind and polite
Always willing to give so I just might...
Ask her again for some free spins
Or a bonus with some luck I just might win...

And if I was ever so lucky for that to happen
Pack your bags and get ready to party!!
To Australia I'd bring you no return flight
Your imagination from here Elly... Good Night!!

This is for the BEST VIP MANAGER ever. Always willing to give a bonus or some free spins!

hilfreich ()

Hello Phillipcollins, Thank you so much for your delightful review! If you have any more feedback or need further assistance, feel free to reach out. We’re here to help and ensure your gaming experience remains exceptional. Thank you for choosing Bob Casino, and we wish you the best of luck in your future games! Best regards, The Bob Casino Team

user avatar
Inaktiver Benutzer
9/10

hello
I have to say that I think it's the first time I agree with the rating given by askgamblers - casino SUPERB

1-Layout and site navigation--9
2-game selection-----------------9
3-support----------------------------10
4-promotions and loyalty------9
5-balance of RTPslots----------8
6-payments-------------------------10(if it possible I give 11 because payments of players wins are made in about 5 to 10 minutes to wallets)

Congratulations BOB casino.

GOOD LUCK TO ALL

Deposit fee of 2.5%, no fair start losing before you start playing. Netent not available to my country, but this I do not think is the responsibility of the casino.

hilfreich ()

Dear JMORE66, Thank you for your positive review! Your Bob!

user avatar
Helen88
3/10

Almost good casino as welcome offer pack is pretty cool. Moreover, I like 10 Free Spins without a deposit.

Don't really like that the cap for first deposit bonus €100 and you can only receive 25 Free spins per day out of 100. Also, don't like a design, but it is just on my taste. Max withdrawal from free spins only €50. The 2.5% deposit commission is constrained if deposit with paysafe.

hilfreich ()

Hello Helen88, Thank you for your feedback. We appreciate you taking the time to share your thoughts about our casino. We’re glad to hear you enjoyed the welcome offer and the free spins without a deposit. However, we’re sorry to learn that some aspects of our bonus structure and design did not meet your expectations. We understand your concerns about the bonus cap and the limitations on free spins withdrawals. Our team is continuously working to enhance our offerings and user experience, and your feedback is valuable in guiding these improvements. Thank you for your insights and for being part of our community. Best regards, The Bob Casino Team

user avatar
dalee1
8/10

- Large amount of deposit bonuses
- Large amount of providers and more providers added every now and then
- Very quick withdrawals
- Super friendly staff

The 2.5% deposit surcharge makes things difficult if using a paysafe card to deposit. Other than that I can't complain.

hilfreich ()

Hi DALEE1 Thanks for your kind review. Thanks for choosing us. Your Bob Good Luck !

user avatar
Petosiili
9/10

- Very quick withdrawals
- Super friendly staff
- Large amount of deposit bonuses
- Large amount of providers and more providers added every now and then
- Understanding support (winnings won't get voided due to a small mistake in wagering)
- EGT
- Site looks really neat

- The theme of the casino
I don't really have more negative feedback. Playing on this casino has been very enjoyable everytime.

hilfreich ()

Hey, PETOSIILI! Thanks for your kind review! Your Bob!

user avatar
phillipcollins
9/10

Bob Casino is awesome! The online support I find to be very helpful, there's fun tournaments to participate in with cash prizes, seem more than willing to reward their players with deposit bonuses, and most of all The VIP managers take exceptional care of their clients treating them like true VIP, a special mention to Elly, she's the best!!

The 2.5% deposit surcharge makes things difficult if using a paysafe card to deposit. Other than that I can't complain.

hilfreich ()

Hi, PHILLIPCOLLINS! Thanks for your kind words! Your Bob!

user avatar
rexiii
10/10

To like everything, plague stocks, adequate support (24/7). Bonus policy is perhaps one of the best for today. Instant payments are simple, a fairy tale. Really 5 minutes for electronic wallets are output. A design, the mood always raises). Good luck and development!

No, everything suits. Only sometimes the commission 2.5% strains, it is necessary to consider the amount of the deposit.

hilfreich ()

Hey, REXIII! Thanks a lot for the kind review :))) Bob.

user avatar

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