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Bob Casino

Unsere Bewertung CasinoRank
7/10
CasinoRank
Spielerbewertung 245 Bewertungen
8.4/10
245 Bewertungen
Beschwerdebeantwortung 23 Beschwerden
1 Tag durchschn. 23 Beschwerden

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Meinung der Redaktion

Bob Casino bietet ein klares und übersichtliches Design und einfache Navigation. Der Kundenservice steht Ihnen rund um die Uhr zur Verfügung und kann über das Symbol in der rechten unteren Ecke aufgerufen werden. Auch die Registrierung schließen Sie in zwei einfachen Schritten und in weniger als einer Minute ab. Die Sprache der Webseite kann über das Auswahlmenü in der rechten oberen Ecke angepasst werden, mitunter auch Deutsch.

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Was uns gefällt
  • Online Spielautomaten von Top-Anbietern
  • 24/7 Kundenservice in mehreren Sprachen
  • Beeindruckende Tools für verantwortungsbewusstes Spielen
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  • Gebühren können anfallen
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.

Bob Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.bobcasino.com/de
Gründungsjahr
2017
Lizenzen
Malta Gaming Authority (MGA)
Unternehmen
N1 Interactive Ltd. Casinos
Partnerprogramm
Playamo Partners
Sprachen
Englisch, Finnisch, Norwegisch, Schwedisch, Russisch, Polnisch, Spanisch, Französisch, Japanisch, Chinesisch, Deutsch
Typ
Instant Play, Mobile

Allgemeine Informationen über das Bob Casino

Bob Casino ist ein Online Casino, das von N1 Interactive Ltd betrieben wird. Das Unternehmen wurde im Jahr 2017 gegründet und verfügt über eine Lizenz der Malta Gaming Authority.

Die Webseite ist in 7 verschiedenen Sprachen verfügbar, darunter auch Deutsch. Bob Casino verfügt außerdem über ein VIP Programm mit 22 Stufen. Mit jedem Spiel sammeln Sie Fortschritte und nähern sich verschiedenen Belohnungen.

Für weiterführende Informationen empfehlen wir unsere detaillierte Casino Bewertung.

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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Bob Casino hinterlassen haben.

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Beschwerde einreichen
Persistent Issues with Withdrawal Requests for Over Two Months

For the past two months, I've been experiencing persistent issues trying to withdraw €2,000 from my BobCasino account. This is particularly concerning as my account is fully verified, and I had no issues with withdrawals prior to this period. Each attempt to withdraw results in the system canceling the request, displaying the message 'Withdrawal request canceled.' Despite following the given advice to retry, the issue remains unresolved.

The prolonged delay of two months in accessing my funds is excessive and highly inconvenient.

As a verified account holder who previously had successful transactions, I urgently require assistance to resolve this situation and ensure the successful withdrawal of my funds.

staus Gelöst
€2000
The winnings are not paid
Hello. The winnings are not paid. The situation is this. I won $ 45,000. At first I was accused of a multi-account. But it is not. I passed all the checks. Although all bonuses were canceled, which I also consider a violation on their part. In the terms and conditions, a withdrawal limit of 4000 is written. $ per day, $ 10,000 per week. 40,000 $ per month. The first week paid without problems. 10,000 $ received. Now requests for payments are canceled. They write that the problem is on the side of the payment system. She rejects the payment on my part. Although from others online casino payments come without any problems to visa and webmoney.
staus Gelöst
$35000
Withdrawal not apporved
I have a withdrawal standing out allready more then 48 hours and support agent is telling me 2 days in a row that the finacial department will aprove my payment shortly. My acoount is verified, all documents are approved and I did not use bonuses for my winnings.

I hope they will solve my problems shortly, because this not a fast cash out like they promise on their website.
staus Gelöst
Withdrawal of €7254.50 delayed for over a week

I have a verified account at Bob Casino and already made several withdrawals, which were usually processed within 2 days.

Now my latest withdrawals are stuck for over a week and still pending. I already contacted the support twice, but they only told me to wait and that they forwarded my request to the payment department. The payment department never replied and no one can give me an approximation of when I can expect my money.

It's a shame their support can't handle this and they are forcing me to come here and try to resolve this.

staus Gelöst
€7254.5
Issues with cashout

I have been trying to do a cashout with Bob casino for the pass to weeks of 1500 dollars and for some reason the keep canceling my request. I have proof of the history and cashout and documents which has been approved by them. They keep saying that my withdrawal was cancel by user which I never did and or other, which when I text them, they say to try withdrawing again. Then they will say that the cashout method was not used in my region.

staus Gelöst
$1500
Casino don't pay for Maxquest tournament
Hi I am a big fan of Bobs Casino, and it hurts me to do this.

SInce a month Betsoft launched a new action game on BC.
To promote these games BC set up a sort of free roll tournament. with real cash prices
Each tournament has an end date,
When u play each account gets an user ID . ( once you played a game, this id-user is yours foreverytime you play the game.and so i became User 5073326

They first started out with 2 big tournaments with each 10 winners (€500 for the winner - €10 for the number 10)
It was new so i played and became 5th . so i won €40 not bad .


It's been 1 weeks ago since i won .
but i havent received any money

I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
Then came agent Logan who said that it took a week to pay the winners so he adviced me to wait again and contact them again over a week.
I waited a for a week and got back to support. and yes you can guess it .
Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

i spoke to a few more agents and thy all gave me the same answer.


Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A
staus Gelöst
€40
Waiting for weeks on a Max Quest Tournament prices
Hi I am a big fan of Bobs Casino, and it hurts me to do this.

SInce a month Betsoft launched a new action game on BC.
To promote these games BC set up a sort of free roll tournament. with real cash prices
Each tournament has an end date,
When u play each account gets an user ID . ( once you played a game, this id-user is yours foreverytime you play the game.and so i became User 4965595

They first started out with 2 big tournaments with each 10 winners (€500 for the winner - €10 for the number 10)
It was new so i played and became 9th . so i won €20 not bad .

the other tournament i did better and became third (€150)

after these big price tournaments they started to orginize the same tournaments but with smaller prices ( €150 for the winner and €5 for the nr 10.)
I won the tournament and so €150

makes a total of €320,00

It's been 3 weeks ago since i won the first tour.
but i havent received any money, instead i didnt received nothing from al the 3 tournaments.

I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
Then came agent Logan who said that it took a week to pay the winners so he adviced me to wait again and contact them again over a week.
I waited a for a week and got back to support. and yes you can guess it .
Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

i spoke to a few more agents and thy all gave me the same answer.
Even agent MARIO (very rude) our conversation wasnt done , but he said " my shift is done i will put you on hold so you will get a new agent who will help you." (like REALY?)

Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A
staus Gelöst
€320
Stalling on €8,000 payout for over a week
Deposited eur6200 with Mastercard one night on several deposits total. Deposited with Mastercard becuse they stated they pay winnings to Mastercard from my country, Sweden.

Won back on last deposit. Ended up 7-8000k. First I had to wait several days pending on my cashout. Then after complaining they say they cant pay out or refund to Mastercard.

They say I should use bank transfer.

Did this on wednesday 23 eur4000 max as they told me on wednesday. Accepted on thursday. Then another eur4000. They told me 5 business days wait. (its IBAN and EUR so never takes more than a day if they pay (eu regulations))

I had a feeling right from the beginning this will be stalling.

So now Im here on day 6 for bank transfer. Plus the stalling on mastercard. No money and live chat cant connect me with payout department. Not even give me a mail to them. They dont communicate with players. And no timetrame.

Bob, refund my eur6200 mastercard deposits. You can do that.

Then wire the rest.

You are not helpful at all.
staus Gelöst
€8000
Blocking my account claiming self-exclusion when there is none

Hello,

I hope askgamblers.com will help me to solve the problem with N1 casinos group: Bobcasino, N1casino.com, spiniacasino.com, euslot.com and betchan.com. They all set self-exclusions on my account without my permission. Or maybe their system is not safe for players and someone else operated on my accounts.

I will start from saying that last year (2018) I set limits on bobcasino till November. When my self-exclusion ended I asked to reopen my account. After a few e-mails with requests I got info that my account was active now (Nov 28, 2018). When I tried to log in a pop-up info jumped with message: "You have set self-exclusion limit etc.." and I could not log in. After a few emails they told me I had probably self-exclusons in other casinos and could not log in until they end. I denied I had no limits anymore in any of the MGA licence casinos. The bob team told me to write an official email with request to open my account. So I did. I got info back that they could not reopen my account - see attached files nr 1 and 2 with the emails with bob casino support.

What is more funny I was trying to register at other N1 casinos: N1casino (Oct 31, 2018), spinia.com (Jan 31, 2019) and euslot.com (March 20, 2019).

Each time after registration my account was blocked with information that I set self-exclusion limits which is not true. I asked for explanaitions but either got no response or short info that I have self-exclusion.

The most annoying thing is that I could play without any problems in betchan.com (N1 casinos licence) untill today (March 29, 2019). I made many deposits and withdrawals without any problem. But today I coud not log in, just saw info: "You have set self-exclusion limits..." Are they serious? Who makes self-exclusions on my account? Do they have errors in their system?

I emphasise that I HAVE NO self-exclusions at any of the MGA casinos (like casinoeuro.com, betsson.com, unibet.com and many more) and would like to know why N1 casinos blocked all my accounts?

Have a look at my last e-mail sent to bobcasino support (file nr 3) on March 21, 2019 and still without any response.

Please askgamblers help me to resolve this case with N1 casinos.

Best regards,

xman07

staus Gelöst
Self Exclusion issues
Last tuesday (26 march 2019 ) i started playing on a couple of N1 interactive Ltd casino's (Spinia, Euslot, N1casino and Betchan). I created accounts on all of these casino's and started depositing. Whenever i deposited I already made sure i set a deposit limit (50 euro) to prevent losing too much. I know i have a gambling problem and already have self excluded myself on a lot of casino's but with this brand/license i could still open an account. While playing these casino's I found out that I was losing too much so i set a self exlusion forever (based on gambling problem) on Betchan on tuesday 19:29 pm. About an hour later I created an account on Bobcasino (also a N1 interactive Ltd casino) and to my surprise I was not self excluded or anything. I contacted support and they told me that i could deposit and i started playing again. (this was not what i suspected) The problem was that i played a LOT the upcoming days even though i was self exluded by this casino under the N1 interactive Ltd license. I lost a lot of money and made one withdrawal yesterday. Today, when i wanted to login on bobcasino (or any other casino under this license) I saw the message stating (self excluded) and i could not login. My other accounts were also self excluded on the other brands.

I directly contacted bob casino support to find out what happend( ive been playing for three days and now see my account blocked). They told me ive set a self exclusion period forever on N1 interactive limited Ltd license 3(!) days ago and was not be able to play. But i could! Why was I able to play when i deliberately asked to self exlude myself forever on this casino's license. They only blocked me until I made a small withdrawal (which they payed out) but not when I was losing a lot of money. If I was self excluded for all casino's under that license (what they told me via chat, see attachment) I shouldnt be able to play and should get a full refund of all my deposits since then. I contacted support and they told me the issue was passed on to management but this is some serious flaw in their self exclusion program.

Self exclusion because of a gambling problem is a serious thing and if the guy in livechat can tell me my account was self excluded 3 days ago i should not be able to sign up or even deposit on this site.
please help me, i think this casino has made a big mistake letting me open an account and deposit especially when i self excluded myself forever on the same license on a other site.
staus Gelöst
€1850

Beschwerde-Statistik

Gelöst 22
Durchschn. Betrag $ 56,897
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 1 Tag

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Spielerbewertung
8.4/10 ● 245 Bewertungen

Top-Bewertungen unserer Spieler

KonradSam badge
6/10

The overall design is original, but it is a bit buggy and needs some maintenance for tabs to show in place.
They offer an automatic free spins bonus in the Book of Aztec, which is nice. I won 0.45 and ironically the minimum bet is 0.5, as notified by the annoying pop-up window. But is even better, is that there are slots with a smaller bet (I accessed Hot Safari, where the min bet is 0.25). Why use this pushing method to make customers deposit?

There are plenty deposit methods, but they deduct a % fee for every deposit, while a lot of other casinos where I played do not have a fee. It doesn't really make me want to deposit there often. Also there is no weekly bonuses.

On the bright side, they have a bonus, transaction and bet history, it is easily accessible in the account. You can upload your verification docs in the profile, which is a big plus.

The live support agents do not have names, and it seems as if you are talking to an informal bot, since they are not very quick and have short answers. Although they do help you in their non-hurried way.

Bob casino seems an okay casino, but I would recommend them to remove the minimum 0.5 bet notification, since it is not true and improve their support speed.

hilfreich ()
gtstgeorge1 badge
10/10

I decided to try this casino several days ago and I didn’t regret not a single second. I’m always very cautious with new casinos so I wanted to take it easy, I made a series of small deposits and after few days won almost €600. Support guys were very polite :--)

The bonus could have been more generous but since you need to wager it… I’m not sure what’s better actually

hilfreich ()
Rozic badge
2/10

Nice welcome for three first deposits, but limited by low cap. Design is not to everyone’s taste but it is ok. Have a great selection of games and easy navigation.

Commission on deposit up to 2,5%, have no daily offers on multiple deposits.

hilfreich ()
Jamed2 badge
1/10

Don't know why this casino have such huge amount of good reviews as I can't find any positive things. But I found that they remove commission 2.5 for my deposits and withdrawals. So if you decide to deposit there and as a result win, be ready to give 5% of it to this casino. Why? Maybe if it provides a good service it would be to the point, but they have veeeery slow support and not really interesting and modern design. Just in my humble opinion.

hilfreich ()
Valdo badge
10/10

Exceptional casino. Many slots, site easy to navigate, good promotions and payments in ten minutes! The best of the market, in my opinion.

I'd like to see some new slots provider, like Yggdrasil.

hilfreich ()

Hello Valdo, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our selection of slots, the site’s navigation, and our fast payments. Your feedback means a lot to us. We’re constantly working on expanding our game offerings and will certainly consider your request as we look to enhance our casino. If you have any more suggestions or need assistance, don’t hesitate to reach out. We’re here to make your experience the best it can be! Best regards, The Bob Casino Team

user avatar
Antonis4 badge
1/10

Played this casino few times. About advantages - Variety of games.

Commission 2,5%
Slow slow support
The design looks like very old one
A small cap on the first deposit
Free spins are given in few days divided into parts

hilfreich ()

Hello Antonis4, Thank you for sharing your experience with us. We appreciate your feedback and are glad you enjoyed the variety of games. We’re sorry to hear about your concerns regarding the 2.5% deposit fee and support speed. If you have any other feedback or need assistance, please feel free to reach out. We’re here to help and hope to provide a better experience in the future. Best regards, The Bob Casino Team

user avatar
WildAlex badge
2/10

Some kind of not bad design, games are ok, sort of low wager for bonus nothing else.

- Had an issue while playing there, no manager available
- Support is SLOW and do not care - this is true
- Deposit commission, for what?
- Welcome free spins divided a part.

hilfreich ()

Dear WILDALEX, if you can't read T&C before start paying with bonus - it's not the reason to lie... You had canceled your bonus - as a result you haven't received you free spins... Be happy! Bob's Team

user avatar
uffepuffe61 badge
10/10

Great selection of games. Fasy withdrawals and the best customer support out there. Really became my favourite casino out there lately!

hilfreich ()

Hello uffepuffe61, Thank you for your fantastic feedback! If you have any further feedback or need assistance in the future, don’t hesitate to reach out. We’re always here to help! Best wishes, The Bob Casino Team

user avatar
mikbrink badge
10/10

Congratulations to BobCasino!
Great Casino with amazing customer support. Think the work 24hr, verified my account 23:50 and the winning was on my account next morning. Great homepage, easy to overview and everything is easy to find, no hidden rules.

I realy can recomend BobCasino.

There is realy nothing bad so far and I hope it stays like this.

hilfreich ()

Hello mikbrink, Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with our customer support and overall casino functionality. It’s fantastic to know that our efforts to provide efficient and transparent service are appreciated. Your recommendation means a lot to us, and we’re committed to maintaining this high standard. If you have any suggestions or need further assistance, please feel free to reach out. We’re here to help! Best regards, The Bob Casino Team

user avatar
Bigrob02 badge
10/10

Being an Australian player our choices are limited to which casinos we can now use, had a chat with Bob's support before signing up, they were very helpful & gave me the confidence to deposit & play which is exactly what you want, to feel confident in the casino you choose.

Had a decent win in the first couple of hours, verification was so quick & simple I was amazed. Withdrawal speed was quicker than I have ever had, literally in my account within less than 48 hours.

If these guys continue like this then this could be one of the all time great casinos.
Great job!

Limited choice of games but that's an Australian thing, nothing to do with the casino themselves. No complaints at all

hilfreich ()

Hello Bigrob02, Thank you for taking the time to share your experience with us! We’re thrilled to hear that you had a positive experience with our support team and that the verification and withdrawal processes exceeded your expectations. If you have any further suggestions or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to provide you with great service! Best regards, The Bob Casino Team

user avatar

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